Sun Palace Casino is an online casino established in 2002 with games supplied by Realtime Gaming. It is operated by Mainstreet Vegas Group and is registered under the jurisdiction of Costa Rica. Last updated: January 13, 2019.
For the last eleven years Sun Palace Casino has provided one of the better Realtime Gaming casino experiences out there. Although it is operated out of Costa Rica, which is typically a haven for rogue casinos, Sun Palace Casino is run by a stable and reliable operator that offers one of the more dependable operations in the entire country.
We have received many reports of persistent payment delays at Sun Palace and others in the same group of casinos, known as the Mainstreet Vegas group. Players can expect to wait as much as a couple of months for withdrawals. Obviously we do not view this as an acceptable timeframe, so caveat emptor.
Sun Palace Casino is powered by Realtime Gaming, which provides betting solutions to punters from all over the world, but specialises in American friendly software. The slots are the biggest offering at Sun Palace, with more than ninety games on offer. You will find dozens of video slots, as well as some classic three reel options thrown in for good measure. A small selection of these games such as Jackpot Pinatas and Aztec's Millions are tied into the RTG progressive jackpot network, meaning that you can bring home a sizeable million dollar win if you hit the right combination. Additional smaller jackpots are also available on many of the other slots, and can be triggered randomly at any time, regardless of the symbols spun on the reels.
If you prefer to play table games, Sun Palace Casino offers a decent variety of Vegas style games. You will find Blackjack, Roulette, Baccarat, Craps, Three Card Poker, and Casino Hold'em on the roster here, as well as other games that may be a bit more obscure. Rounding out the gaming library is a set of video poker, keno, and parlour games, which all offer a change of pace for those who like to play it a bit differently.
Sun Palace Casino has lasted a long time in the online betting industry partly due to the fact that they offer good customer service and banking options for American punters. As they deal with American players and the associated banking restrictions, financial transactions are not as fast as you see with most European facing casinos. The casino is very up front in stating that players should expect withdrawals to American accounts to take 1-2 weeks, though as noted in the warning above currently it is more like 1-2 months. On the other hand we have received e-wallet withdrawals to non-American accounts from these guys within 48 hours once verified. It is good to see that unlike some other RTG casinos we have tried, Sun Palace does not needlessly restrict their non-American customers to the same withdrawal timeframes as their American ones.
Customer Support is generally pretty good at Sun Palace Casino, as the staff is available 24/7 to answer any questions you may have. You can reach the staff through phone, email, or instant message, and responses are generally met within a very fast time frame.
Sun Palace Casinos is clearly targeted at American players in particular. The casino has a lot of games for players to test their luck at, and the banking options are catered to an American clientele. Despite having a reliable operator that has paid players regularly for over a decade, the current payment delays are unacceptable and enough to send me elsewhere.
These are the current progressive jackpots at Sun Palace Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.