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Sun Palace Casino Review

Sun Palace Casino is an online casino established in 2002 with games supplied by Realtime Gaming. It is operated by Mainstreet Vegas Group and is registered under the jurisdiction of Costa Rica. Last updated: April 12, 2016.

usSun Palace Casino welcomes players from the United States.

3

rating: Average

6

Sun Palace Casino Bonus Offers

  • Code: 400BONUS
  • T&Cs apply
  • Allowed Games & Wagering Requirements:
    • 100% (63xB) → Keno, Parlour Games, Slots
  • Always check the full terms of a bonus at the casino before claiming.
  • Code: 150BONUS
  • T&Cs apply
  • Allowed Games & Wagering Requirements:
    • 100% (67xB) → Keno, Parlour Games, Slots
    • 45% (150xB) → Blackjack, Table Poker, Video Poker
  • Always check the full terms of a bonus at the casino before claiming.

Review of Sun Palace Casino

For the last eleven years Sun Palace Casino has provided one of the better Realtime Gaming casino experiences out there. Although it is operated out of Costa Rica, which is typically a haven for rogue casinos, Sun Palace Casino is run by a stable and reliable operator that offers one of the more dependable operations in the entire country.

Software and Games

Sun Palace Casino is powered by Realtime Gaming, which provides betting solutions to punters from all over the world, but specialises in American friendly software. The slots are the biggest offering at Sun Palace, with more than ninety games on offer. You will find dozens of video slots, as well as some classic three reel options thrown in for good measure. A small selection of these games such as Jackpot Pinatas and Aztec's Millions are tied into the RTG progressive jackpot network, meaning that you can bring home a sizeable million dollar win if you hit the right combination. Additional smaller jackpots are also available on many of the other slots, and can be triggered randomly at any time, regardless of the symbols spun on the reels.

If you prefer to play table games, Sun Palace Casino offers a decent variety of Vegas style games. You will find Blackjack, Roulette, Baccarat, Craps, Three Card Poker, and Casino Hold'em on the roster here, as well as other games that may be a bit more obscure. Rounding out the gaming library is a set of video poker, keno, and parlour games, which all offer a change of pace for those who like to play it a bit differently.

Banking and Customer Support

Sun Palace Casino has lasted a long time in the online betting industry partly due to the fact that they offer good customer service and solid banking options for American punters. As they deal with American players and the associated banking restrictions, financial transactions are not as fast as you see with most European facing casinos. The casino is very up front in stating that players should expect withdrawals to American accounts to take 1-2 weeks. On the other hand we have received e-wallet withdrawals to non-American accounts from these guys within 48 hours once verified. It is good to see that unlike some other RTG casinos we have tried, Sun Palace does not needlessly restrict their non-American customers to the same withdrawal timeframes as their American ones.

Customer Support is generally pretty good at Sun Palace Casino, as the staff is available 24/7 to answer any questions you may have. You can reach the staff through phone, email, or instant message, and responses are generally met within a very fast time frame.

Conclusion

I feel that Sun Palace Casinos is a good casino for American players in particular. The casino has a lot of games for players to test their luck at, and the banking options are near enough to as good as you are going to find for a US friendly casino these days.

Sun Palace Casino Jackpots

These are the current progressive jackpots at Sun Palace Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

25 replies • Last post

Comments

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 339
Rated this casino
60
29 January 2014 - 5:00pm
#1

Hello! Sun palace casino is powered by real time gaming casino, but honestly i did not know if it really good, or bad. I did not find and did not see any complaints against this casino in the network, and i am personally have a nice experience with them, and i will describe you my experience. Thats was a day when i for some reason really start want to play some real time gaming slots, and i found this casino with the 100% bonus on my first deposit. I thought to myself why not, and made deposit of 50$ from my skrill account. Things goes well, and with a starting hit of 300$ on ocean dream, i was free to play any slot i want, and i already had nice chances to clear bonus and withdraw some profit. I try many slots, and in the end i request withdrawal of 250$, which of course nice win, x 5 of my deposit. Verification of documents took a bit more than 24 hours, and total cashout time took aroun 60 hours. This is good speed for real time gaming casino, and i recommend it to you. I do not think that it is bad choise to try this casino.
Support: did not test
Withdrawal: My first withdrawal took around 60 hours, or so.
Software: OK!
I give to sun palace casino 3 stars, i believe this casino deserves to be tried.

usstrongbow
Low RollerLow Roller
strongbow's picture
Joined: 19 Jun 2014
Posts: 39
Thanks given: 1
Thanks received: 48
Rated this casino
80
3 July 2014 - 12:07am
#2

I tried out Sun Palace Casino recently after I tried its sister casino Slots Plus, and found my experience to be generally quite positive. This isn't the nicest looking casino in the world, but you will see that there is a lot of great RTG powered games, which includes dozens of video slots and many varieties of table games as well.

I really get a kick out of Sic-Bo, and enjoyed playing Sun Palace's version of the game, even though I lost nearly $50 by the time all was said and done with it. I did better with Orc v Elf though, and my blackjack experience was also pretty good.

I had blown through my $50 free chip pretty quickly, but after I deposited I had a decent run of luck, and was able to withdraw $173 eventually. I had to submit a utility bill as well as a copy of my drivers license, but the process was pretty simple. I also had to wait a few days to get the money in my account, but the timeframe is no worse than High Noon Casino.

Overall I am pretty happy with my Sun Palace experience. I think that the casino could have some better bonuses, but I would come back and play here again... but first I am going to scour Casino Listings for more no deposit free chips!

2 members gave thanks for this useful post: CL - klaw, Jackdav73

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
60
3 July 2014 - 9:45am
#3

Sun palace casino have games from real time gaming company that have no problems to accept gaming players from united states also i think it is not very legal for this software but they do this many years and have no problems so i think here is not any problems for player why should we care did FBI will arrest them or not. Sun palace casino have very nice bonuses but when i join it i find that it is have no ewallet skrill for deposit this is sad but i think it is not problem to make deposit from visa casino has huge 400% bonus for first deposit i read all terms carefully and make my first deposit bonus was on my account with no any problem. Also i speak with live chat agent and she was really helpful and good i can not say anything bad about it. With 400% bonus i had huge wagering requirements but also many money on my account and i just have fun for few hours but finish with zero on my account because real time gaming software most times is cold for me. I never make more deposit in this casino because it not send me good bonuses or any other promotions or offers.

1 member gave thanks for this useful post: CL - klaw

skmrohacek
Gold PlayerGold Player
mrohacek's picture
Location: Slovakia
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 430
Rated this casino
60
2 August 2014 - 11:13pm
#4

This casino is powered by Real Time Gaming software, my - sometimes in the past - least favourite slots software. Now I know, that I was wrong in the past Smile but it changes over time as well.
The first thing I realized here, was the low number of deposit methods - personally, for me there are only 2 methods applicable, but no one of these 2 is my favourite (Neteller and VISA are possibilities, but I deposit mostly with Skrill). The absence of Skrill payments shocked me a bit, but I went further and finally transported my deposit to the casino somehow.
Currently they offer VERY generous deposit bonus - 400% to your deposit (and I think that you can claim this bonus multiple times). Of course, that they will not give you 80$ free to your 20$ and goodbye, feel free to take 100$ Smile and the wagering requirements are set a little higher than is average (or somewhat "normal"), what I consider as another negative, because 400% bonus + deposit wager 50 times ... quite much Smile
My last word is reserved for live support. I do not want to blame them, maybe there was just a "traffic jam" or whatever. But it was absolutely not flexible, just very time-consuming process Smile
I can recommend this casino, but, there is nothing very special here, in my opinion.
3/5 are enough.

1 member gave thanks for this useful post: CL - klaw

kzAstanaKZ
Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 257
Rated this casino
80
4 September 2014 - 11:01am
#5

Sun palace online casino it is real time gaming online casino, and based on my experience i can say from begin that it is of course not the best RTG powered casino, but i can also say that it is definetely not bad casino with this software, and it is beat many other bad casinos. But let me list pluses.
+ Software. I do not tried instant play ,because rtg instant play have lack selection of games. Instead of this i just downloaded application on pc, and enjoyed games.
+ Customer support. It is definetely plus at this casino, i tried two types of customer help: live chat and email. Email reply took not so long, i did not remember exact time, but it was not too long, i am sure with that. Live chat was instant, but i am not sure about working times at this casino.
+ Bonuses and promotions. I am happy with offers that casino send to me. Unfortunately there is no any interesting promotions for me, or cashback offers, but reload bonuses was quite good to me, and i am happy with bonuses at overall.
+(-) Withdrawals. I was not lucker to win anything in this casino and to test withdrawals, and generally i did not know about payout speed at this casino.
Final mark.
Everything looks if not perfect, than very good. I like this RTG casino.

1 member gave thanks for this useful post: CL - klaw

usnewflorida
Silver PlayerSilver Player
newflorida's picture
Joined: 10 Mar 2013
Posts: 401
Thanks given: 112
Thanks received: 278
Rated this casino
20
17 December 2014 - 3:27am
#6

Below is my experience at Sun Palace. As a player with VIP status at top online casino groups like Jackpot Capital and Club World , I did play continuously at Sun Palace for several weeks after I read their review on this site. I lost about a couple of hundred dollars before I won $1750 and requested a withdrawal for that amount.

Initially, I was told that they would take a month to review my documentation. After I protested and casinolistings intervened, they promptly reviewed my documents, verified my identity and processed the payout.

After that episode, I continued to deposit and play and lose at slots. I eventually won $1000. I requested a payment on December 18, the request not processed until January 5, 2015 but only after casinolistings intervened again. Also,even though their screen showed I am receiving a check of $1000. They emailed me to tell me that they sent a check of $876.84, not the full $1000. Apparently, even though I cleared the the deposit bonus requirements, they decided to deduct the amount of the bonus I started with. It must be a new rule that they just came up with because they did not do that for my last check and no other casino that I know of does that.

I must say that in all my years playing casinos online, I have never had such a frustrating experience. Not only I will avoid this casino group, I will make sure that other players don't go through what I went through with them.

unpaid-payout-request.png
payment-less.png

3 members gave thanks for this useful post: CL-Ed, hope777, Jackdav73

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7201
Thanks given: 3358
Thanks received: 2716
17 December 2014 - 4:11am
#7

Thanks for the heads up newflorida. That is a definite change since the last time I played there. I have always been paid within days by these guys. That said, I am not American so circumstances are different. I will follow up with them to see if I can get an explanation.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7201
Thanks given: 3358
Thanks received: 2716
18 December 2014 - 12:33am
#8

Thanks for the heads up newflorida. That is a definite change since the last time I played there. I have always been paid within days by these guys. That said, I am not American so circumstances are different. I will follow up with them to see if I can get an explanation.

Quote:

As a regular class player, I can only cash out up to $1000 per week. I wished casinolistings had mentioned that in their review.

It is up there in the sidebar under the withdrawal limits heading: $1000 - $5000 per week, depending on player class.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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usTamuel
NewbieNewbie
Tamuel's picture
Joined: 7 Jan 2015
Posts: 2
Thanks given: 1
Thanks received: 1
Rated this casino
20
7 January 2015 - 10:51pm
#9

I started playing in December and won on the 18th of December still waiting for payout still saying that I requested .I chatted with the finance dept for them to tell me that the process takes up to 2 weeks.2 weeks past now I can't communicate with them because they are offline ,so I don't know what to think or do.

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7201
Thanks given: 3358
Thanks received: 2716
8 January 2015 - 3:23am
#10

Tamuel, I have sent you a private message. Please reply to me there and I'll try to help you out. newflorida above has received both withdrawals so they will come through.

1 member gave thanks for this useful post: Tamuel

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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usTamuel
NewbieNewbie
Tamuel's picture
Joined: 7 Jan 2015
Posts: 2
Thanks given: 1
Thanks received: 1
Rated this casino
20
22 January 2015 - 1:40am
#11

Okay, I tried to come and get my star back the finally sent me a check for 299.00 which my withdrawal amount was 399.00 so they never explained why it's a hundred dollars less so I tried to chat with them and it seems like they are never online. You know this is such a headache .I don't understand what kind of place is this and what is their problem?

1 member gave thanks for this useful post: CL-Ed

krcoolsongss
Slots FanSlots Fan
Joined: 2 Dec 2014
Posts: 1346
Thanks given: 868
Thanks received: 611
Rated this casino
80
26 January 2015 - 9:21am
#12

I think that this casino is good.
The process of Account Verification was professional.

But, with the match bonuses, a player outside US and Canada must wager two times higher.
This clause is at the bottom of their terms and conditions.

krcoolsongss
Slots FanSlots Fan
Joined: 2 Dec 2014
Posts: 1346
Thanks given: 868
Thanks received: 611
Rated this casino
80
24 March 2015 - 11:05am
#13

This casino used to impose the higher wagering requirement for a player Outside of US and Canada (stated in Bonus T&Cs).

But, very recently, I changed this policy to impose the higher wagering requirements only for a player from Greece.

Very Nice Smile

usnewflorida
Silver PlayerSilver Player
newflorida's picture
Joined: 10 Mar 2013
Posts: 401
Thanks given: 112
Thanks received: 278
Rated this casino
20
24 March 2015 - 2:28pm
#14

coolsongss wrote:

But, very recently, I changed this policy to impose the higher wagering requirements only for a player from Greece.

My question is why would you leave a review for a casino that you work for?

Assuming that you did not mean to say that it was you who changed the policy and that it was a coincidence that you happen to leave the same review for all of the casinos of the same operator, can you please describe your experience at each individual casino to help us?

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7201
Thanks given: 3358
Thanks received: 2716
25 March 2015 - 7:15am
#15

I think thats a slip of the tongue (or fingers!), not an indication that coolsongss works for this casino. As an admin I can see his email address and ip address history and it does not connect with this casino at all.

2 members gave thanks for this useful post: newflorida, coolsongss

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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krcoolsongss
Slots FanSlots Fan
Joined: 2 Dec 2014
Posts: 1346
Thanks given: 868
Thanks received: 611
Rated this casino
80
9 April 2015 - 2:00pm
#16

Oh, Hi, NewFlorida Smile

It was just a mistake.

As I remember, I played in Sun Palace with two small deposits and lost both times, and then I found out the higher wagering requirement in all of 4 affiliates in all of which I have accounts.

And you had some bad experience there, before.

Couple of months ago, I left some reviews that they impose the higher wagering requirement, and very recently "they" have changed their policy in the more fair way.

I kind of thought that I may be the first one who pointed out this higher requirement, here in CasinoListings.com .

And if it is the case, then I should give the updates on any changes upon my own notice, just because the old information would discourage other players from going there.

So, please, understand my small mistake and it was just from a good heart Smile

And thanks CL-ED Smile

2 members gave thanks for this useful post: CL-Ed, newflorida

ushope777
Forum Angel
hope777's picture
Location: Minnesota USA
Joined: 1 Jan 2011
Posts: 12524
Thanks given: 1271
Thanks received: 903
18 August 2015 - 4:53pm
#17

Was thinking of trying the free chip, but after reading about everyone's experiences, I believe I will skip over their free offer, even. Doesn't seem worth it to me.

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

usbyersjt
Low RollerLow Roller
byersjt's picture
Location: Houston, TX
Joined: 1 Dec 2015
Posts: 25
Thanks given: 8
Thanks received: 28
Rated this casino
100
4 December 2015 - 4:11am
#18

Sun Palace was my first online withdrawal, this one for $108 after an earlier $50 deposit. It's international, so I did not expect it to be fast. I got the check in the mail and it cleared with no problem. Good experience overall.

1 member gave thanks for this useful post: CL-Ed

usJackdav73
FreerollerFreeroller
Jackdav73's picture
Joined: 21 Dec 2015
Posts: 5
Thanks given: 5
Thanks received: 3
Rated this casino
40
5 January 2017 - 12:32am
#19

I'm currently very upset with them. Cashed out for $500 on 11-28! and another $300 on 12-5. Still haven't been paid. Every time I contact them I get the runaround but no date to expect payment. They keep sending me promotion offers which I would be glad to use if they paid bills from over a month ago.

1 member gave thanks for this useful post: CL-Ed

usnewflorida
Silver PlayerSilver Player
newflorida's picture
Joined: 10 Mar 2013
Posts: 401
Thanks given: 112
Thanks received: 278
Rated this casino
20
5 January 2017 - 3:44am
#20
Jackdav73 wrote:

I'm currently very upset with them. Cashed out for $500 on 11-28! and another $300 on 12-5. Still haven't been paid. Every time I contact them I get the runaround but no date to expect payment. They keep sending me promotion offers which I would be glad to use if they paid bills from over a month ago.

Jackdav73, based on my experience with Sun Palace, I believe that you will eventually get paid. Keep in mind that they are a slow paying casino. They are only rated 3 stars by CL due to these slow payment issues.

2 members gave thanks for this useful post: CL-Ed, Jackdav73

krcoolsongss
Slots FanSlots Fan
Joined: 2 Dec 2014
Posts: 1346
Thanks given: 868
Thanks received: 611
Rated this casino
80
6 January 2017 - 11:34am
#21
Jackdav73 wrote:

I'm currently very upset with them. Cashed out for $500 on 11-28! and another $300 on 12-5. Still haven't been paid. Every time I contact them I get the runaround but no date to expect payment. They keep sending me promotion offers which I would be glad to use if they paid bills from over a month ago.

Hi, there, I know about your issue with the casino quite well.
I had the same problems with the casinos of MainStreet Vegas Casinos.

It usually took 4~6 weeks for me. But, I eventually got all the withdrawals.
Don't get upset, don't worry too much.

1 member gave thanks for this useful post: Jackdav73

usJackdav73
FreerollerFreeroller
Jackdav73's picture
Joined: 21 Dec 2015
Posts: 5
Thanks given: 5
Thanks received: 3
Rated this casino
40
14 January 2017 - 1:20am
#22

Thanks, I appreciate your support. Hope money comes in soon.
J.S.D.

1 member gave thanks for this useful post: coolsongss

usnewflorida
Silver PlayerSilver Player
newflorida's picture
Joined: 10 Mar 2013
Posts: 401
Thanks given: 112
Thanks received: 278
Rated this casino
40
14 January 2017 - 2:35am
#23

Good luck, Jackdav73. It would surely be nice to get paid timely, though.

usJackdav73
FreerollerFreeroller
Jackdav73's picture
Joined: 21 Dec 2015
Posts: 5
Thanks given: 5
Thanks received: 3
Rated this casino
40
3 February 2017 - 11:35pm
#24

They did eventually pay, thank you for encouragement. yes 2 months is slow but better late than never.

usJackdav73
FreerollerFreeroller
Jackdav73's picture
Joined: 21 Dec 2015
Posts: 5
Thanks given: 5
Thanks received: 3
Rated this casino
60
3 February 2017 - 11:37pm
#25

They did eventually pay me so I'm revising my review. Yes, it was too slow--exactly 2 months--, but better late than never. If you play be prepared to wait. Staff was friendly and bonuses are excellent.

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