Review of Starspins Casino
For several years our website has looked at many online casinos, analysing the various games, bonuses, security, and management of these sites. As we have been doing this for a while, we can point out a few companies that seem to do things better than most. Profitable Play Limited, Gibraltar is one of these companies, as the operator is responsible for the impressive betting sites JackpotJoy and Virgin Casino. Recently the company launched its latest endeavour, Starspins, an exclusively slot-focused site aimed at British punters. Does this casino live up to the high standards set by its sister sites or is it the ugly step-sister that everyone will ignore?
Software and game selection
Starspins Casino has a web-based platform that allows you to access games directly through your web browser. The games are supplied by WMS Gaming, IGT, Gamesys, and High 5 Games, and all in all there is a library of more than 85 games to choose from. Registering an account at the casino is a very simple process, taking just a few minutes of your time to sign up and deposit money into your account.
The game library favours quality over quantity in terms of the slots on offer, with many of the games ported over from land-based machines that have been offered for years. Some of my favourite games are there, including Bruce Lee, Rome & Egypt, Ghostbusters, and Giant's Gold. I was impressed by the fact that the casino allows free play on every one of the casino's games, giving players the chance to sample a title before sinking real money into a game. The slots are also enhanced by the fact that there are four site-wide progressive jackpots that can be won at any time on any slot machine, with prizes ranging from a few hundred to a few thousand pounds. Starspins does not offer IGT's MegaJackpots progressive slots though.
While I would have liked to have seen table games and video poker included in the roster of games, the absence of these games is common for the betting sites run by Profitable Play, and is not a huge surprise.
Banking and Customer Support
Banking at Starspins Casino is what you would expect, with the site offering deposit and withdrawal services through credit card and e-Wallet services. Deposits to your account are credited instantly. I found that the casino processed and paid my withdrawal within 24 hours after my account identification was verified by casino management.
Customer support is available through email and live chat, and I found the staff to be very quick to respond to questions in the live chat, and all questions I had regarding the bonus policy (more on that below) were fully resolved by staff members. In keeping with the site's UK-centric focus, staff is not available at all hours though, with live help available from 9am through to 1am every day. While I would have liked to have seen telephone support and staff available 24 hours a day, the UK-only focus should ensure that not many people are inconvenienced by this.
Deceptive bonus wagering requirements
I was disappointed to see the bonus wagering rules employed by this casino. When reading through the rules of the first deposit bonus, I noticed that the wagering requirements were incredibly low at only 2x the bonus amount. However, I continued reading on a little bit and discovered that this really was too good to be true:
Wagers on slots games will contribute 5% of each wager towards your wagering requirements. For example, a £10 wager will make a £0.50 contribution towards a £20 wagering requirement.
So the wagering is 2x bonus except on slots games, which are the only type of game offered in the casino. Slots are in reality twenty times higher at 40x the bonus. I can see no reason to structure the rules in this way other than to deceive anyone who does not read them closely and make it appear that the wagering requirements are twenty times lower than they really are. It is disappointing to see an otherwise good casino employing these deceptive tactics.
Security, fairness, and responsible gaming
Despite a little ad on the home page claiming that the games pay out over 95%, the casino does not publish any sort of third party audits, nor a consolidated list of the RTP numbers for each of its games. Many of the games do reveal their payout rates in their paytables or help screens, though typically for IGT games this number is a wide range that could be anyway from as low as 92% to as high as 97%. However I feel confident that the casino's games are fair, given the excellent software providers that Starspins utilises, as well as the dual gaming licenses that the casino holds from the United Kingdom Gambling Commission, and the Gibraltar Regulatory Authority.
Responsible gaming is directly addressed on the Starspins website, with the casino dedicating an entire page to educating players about knowing limits, identifying problem gambling behaviours, and seeking help for any potential issues that may arise. You are able to set limits and request an exclusion through your account settings.
Starspins Casino is an interesting online betting site, as it brings a slot exclusive experience to players and focuses more on having a high quality list of games rather than several hundred of varying quality like most other casinos these days. While there are some small things I would like to see added or changed, most notably the cheeky bonus wagering rules, Starspins Casino does a lot of things right, and I think it holds up well when compared to its sister sites run by Profitable Play Limited.