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StarGames Casino Review

StarGames is an online casino established in 2002 with games supplied by Evolution Gaming and Novomatic. It is operated by Europe Entertainment Ltd. and is registered under the jurisdiction of Malta. Last updated: October 30, 2014.

usStarGames does not accept players from the United States.

4

rating: Very Good

8

usStarGames does not accept players from the United States.

We recommend the following casinos that do:

Review of StarGames

StarGames is a Malta-licensed online gaming site that offers players the choice of playing casino games, bingo, poker, and skill based card and dice games for real money. It features the biggest selection of Novomatic branded slot machines available online, along with traditional casino games and live casino tables. I took StarGames for a spin and discovered that it has a couple of very unique features that I had not seen online before.

Software and game selection

The slot machine section of StarGames features a big selection of games from the popular and well-known slot machine developer Novomatic. These games are commonly found at land based casinos throughout Europe. We have reviewed several other casinos that offer some of Novomatic's games, but StarGames has by far the biggest range of their slots that I have seen in one place. Some of the best games include Lord of the Ocean, Book of Ra, Lucky Lady's Charm, Cleopatra Queen of Slots, Katana, and Dolphin's Pearl Deluxe. You can even try your luck at a couple of David Hasselhoff themed games like Hoff Mania or Hoff Meister. All these games are played directly in your web browser, without requiring any new software installation, and in my time at the casino there was no noticeable lag or server issues or errors to slow the games down.

The web-based interface for playing the games at StarGames is in fact quite unique. When you select a game from the tiled list of titles, a new browser window opens up that displays a bank of machines like you would see at a land casino. Some of the machines are unoccupied, while some of them have a virtual person sitting at them playing. In one of the cooler innovations that I have seen, you are able to watch someone else play by clicking on their machine, and you can even tell when they have hit a big win or a bonus round because their avatar changes to a person with their arms in the air in celebration. Once you pick an unoccupied machine, you are able to start playing. Another great in-game feature I must mention is the replay button that allows you to go back and view a spin that you may have missed.

StarGames has a live dealer casino section with Blackjack, Baccarat, and Roulette games supplied by Evolution Gaming. These tables are broadcast from a studio and they are shared between many different casinos, so the tables are almost always busy. They also offer virtual poker and bingo rooms, but the area of the site I found more interesting was the skill games section. In it you are able to play against other players head to head in games of skill such as Backgammon, Rummy, Crazy Eights and card based Solitaire. I actually found myself spending quite a bit of time playing head to head Solitaire against other players, with both players receiving the same deal and the game scoring you depending on how many cards you get up to the target piles. This was surprisingly fun.

All games in all sections of the site can be played for real money, or for fun play money which is called "Stars" on the site. Even if you elect to play for fun, you can win, lose, and maintain your Stars balance as you play, just like a real money account, and it is therefore possible to run out of Stars. Incredibly, the site offers you the option of buying more Stars using real money, but you can never convert these Stars back to real money. Why anyone would do this is beyond me. If you're going to put up real cash to play, you may as well give yourself a chance of winning something!

Banking and support options

Depositing into your real money account at StarGames (or buying yourself more play money Stars if you are inclined) can be accomplished using common credit and debit cards, along with e-wallets including Neteller, Skrill, and WebMoney. All deposit methods credit your account balance instantly, and the casino allows you to maintain an account in one of 13 different currencies. Withdrawals can be made back to your credit or debit card where permitted, or to an e-wallet. The site charges a small fee, typically about €1, for each withdrawal. My test withdrawal to Skrill was paid after a wait of around six days (two of which were a weekend), which included a check on my identity documents. Another thing to watch out for is that non VIP players have limits on the number of withdrawals you can make, starting at 2 per month maximum. So overall the withdrawal speed is ok, but not as fast as I would like for a site that should be able to pay quickly to e-wallets.

Support is an area in which I think StarGames could improve. Although the site is available in a huge number of different languages, there is no live text chat option, so you can either contact them via telephone or email. Telephone support is available every day between the hours of 8am and 10pm CET, though if you are not in Germany, Austria, Malta, or Switzerland, you will be paying international call rates. In testing out the speed of the email support, the response time was variable. I received a response to one enquiry after around 5 hours, but a second took closer to 48 hours to get a response.

Security and game fairness

When you log in at StarGames all further communication with the site's servers is conducted using an encrypted SSL connection. This ensures that your browsing, gameplay, and any financial transactions remains private. The site's random number generator used to power the games has been tested and certified by an independent third party known as Technical Systems Testing. However StarGames does not publish the results of any audits into the payout rate of the games in its casino, nor does it publish the theoretical RTP numbers for any of its games.

Conclusion

StarGames is a very good casino with some unique and useful features that really do make it stand out from so many other "cookie cutter" online casinos. The Novomatic slots are great, and the fun is enhanced by the ability to watch others play, or replay your winning spins. However it is not without its flaws, and could certainly benefit from some improvement in its support options and withdrawal speed.

9 replies • Last post

Comments

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
Thanks received: 331
Rated this casino
60
5 January 2014 - 11:51am
#1

Hello. Stargames casino is third novomatic casino in my list which i play. They take second place in my rating between novomatic casino. From their good side, they have much more slots from novomatic on their site, there are regularly appearing new slots, and you never get bored there. Also, their welcome bonus is not need to be wagered, you can withdraw any time, just bonus amount will be deducted, i like such bonuses, because if i hit big, i can withdraw without any problems. Also they about once a month send out no deposit voucher with value 10 - 20 euros, and also without wager, if you win from them, you are free to cashout. This is a good things, bad things that they state that withdrawal can take up to 10 working days, verification for some users can take weeks( this is what i read on forums). They have no live chat, and answers from support comes for few days.
Support: No live chat, on email responce come in 2-3 days. I take a start for this.
Withdrawals: Usually it is two working days, but no weekend cashous + long verification. I take a start for this.
Software: No any lags, and everything work as it should work.
I am giving to stargames 3 stars, there are still a lot of things that they can do better.

bypohgo
Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 32
Rated this casino
100
19 March 2014 - 1:00pm
#2

Hi, i hope you will enjoy my review of stargames casino. When i think that i should review stargames casino, i am start smile. Really, it is not the easiest job in the world to review this casino. Ok, i ll start saying this casino using novomatic software, and this is oldest novomatic casino i ever know. They had best selection of games from novomatic, and every month they add new more games. Ok, now i try to say about very bad things which i can say about stargames casino. First of all it is their support.. They have no live chat, email support answer on every question about 3 - 5 days. This is slowest support i even see. Withdrawals, stargames stating that they will process withdrawal within 10 bussiness days, and this is sucks. I am usually wait 2 - 3 days, but couple of my withdrawals was really about 10 days. Plus, depending on your status on site, you can get only two withdrawals per month. This is suck. But i am still rate this casino as 5 stars because i like it, they always pay, and have lot of cool slots on the board. Plus they send out no deposit bonuses without wagering requirements once per two month or so, and this is also cool.

1 member gave thanks for this useful post: kitti300

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
100
16 June 2014 - 2:07pm
#3

Stargames my best online casino i play at this casino every week sometimes two times in one week. Stargames online casino have games that i played at our clubs and it is very popular games in Bulgaria. Most popular it is book of ra and lucky lady carm. I play this game most time in this casino and sometimes this games very cold, but sometimes very hot. I can say that at this casino games is better that in club because games pay better. Stargames casino had nice bonuses with wager only x 1 and give me no deposit bonuses very often. Few days ago i get 30 euros no deposit for opening football world cup and this bonus have only x 1 wagering. I play book of ra and get freespins two times and withdraw 150 euros. Payouts at stargames casino is fast i never wait for my winnings more than 3 days and casino verify my account only one time with my passport. I never try support because casino have no live chat but everything work good and support not need for me at this casino. Bonuses i say good and promotions also good. Games never lag and also has unique thing that i can watch how another player spin at visitor mode. My favorite online casino and games.

2 members gave thanks for this useful post: kitti300, CL - klaw

skmrohacek
Gold PlayerGold Player
mrohacek's picture
Location: Slovakia
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 429
Rated this casino
60
22 July 2014 - 10:59pm
#4

Well, I would be really pleased, if I could write this review in a good mood, or correctly, after a better payout experience from this casino Joking
After I received a higher winning some time ago (better said "my only larger win so far"), I decided to deposit to some casinos, which were on my list "closest deposits in case of having enough money", and Stargames was I think 2nd or 3rd in the queue. I deposited 100$ and got 100$ (or euros, I do not know for sure Smile ) bonus and began to play. I remember, that the site was very impressive and also I got quite well references on this casino from one of my good real-life friend (and also a large gambler Joking so I was nearly sure, that this will have a good end.
Very large mistake, to gamble with this feeling!
I played the game "Ultra Hot Deluxe" (which I know from concrete casinos as well) and set the stake on 2$, then set to 2,50$ and then to 5$. I couldnt believe, how quick did I got to zero (yes, from 200$ without changing the game, because I was like "I believe in this game after 100$ without win, it simply MUST pay something". DIDNT!
I really cant explain this but I also heard opinions, that Stargames is simply a cheating or not fair playing casino.
Do not know the truth, but will avoid it for all cost.
Anyway, the 1x wagering 100% bonus, and game variety is great, so it gets 3/5 from me.

2 members gave thanks for this useful post: kitti300, CL - klaw

kzAstanaKZ
Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 256
Rated this casino
100
18 August 2014 - 2:24pm
#5

Stargames casino is oldest and most popular online casino with novomatic software. I will start from pluses for this casino, but there is also some minuses, so read carefully.
+ Awesome and most interesting selection of games from novomatic. Also some games that you can find at stargames casino you did not find at other novomatic casinos, so it is of course worth to try this casino.
+ Interesting bonuses, promotions is sick here,but bonuses have only 1 x wagering requirements, but you need to wager it with bonus money only, take note about it. But it is probably last online casinos bonus which have +EV.
Unfortunately with that all pluses of this casino is ending, and i will list some minuses of stargames casino.
- Support team is very bad. No live chat, and email customer support is extremely slow, and replies can take 3-5 days. So in most cases it is better just did not contact it.
- Withdrawals can be slow, casino terms say about 10 working days, and it is two weeks, but my was usually faster, with a range 1-5 days. Not fast, and slower than all other novomatic casinos.
Final mark:
Awesome games selection and great +EV bonuses is of course huge + for this casino, but minuses just make things not so attractive for this casino.

2 members gave thanks for this useful post: kitti300, CL - klaw

nlNumb48
Card SharkCard Shark
Joined: 30 Sep 2014
Posts: 192
Thanks given: 1
Thanks received: 188
Rated this casino
80
17 October 2014 - 2:09pm
#6

Stargames it is strange casino for me. They have awesome software from novomatic, this is popular land based slots and also this is very popular games. Slots at stargames is better than at quasar or energy casino, i mean that slots is same, but number of slots is bigger at stargames, this is also very good for any casino. Another great reason to try stargames casino it is their their unique welcome bonus, with only 1x wagering requirements. At least this is written at many casinos reviewing website, but on real things this bonus have 1x wr, but you need to wager it with only bonus money. So you can withdraw your money any time, if deposit 30 euros you will have 60 balance, then you make first spin and win 250 euros. You can withdrew everything except bonus amount of 30 euros, very great feature from this casino. But there is few things i did not like, for example limited number of allowed withdrawals per month, for non vip players there is only two withdrawals per month, this is just bad, and if you will win and want to withdrew you will need to wager a lot to move on next vip level. Withdrawals took 1-4 days, every time it is different time needed to process payment, also very strange.

2 members gave thanks for this useful post: kitti300, CL - klaw

skPeDrone
Card SharkCard Shark
PeDrone's picture
Location: Surovce
Joined: 7 Nov 2014
Posts: 126
Thanks given: 0
Thanks received: 115
Rated this casino
100
18 November 2014 - 10:29am
#7

PeDrone’s StarGames Casino Review
Casino Software
This online casino using games created by Evolution Gaming and Novomatic. It is operated by Europe Entertainment Ltd. Personally, the games variety is good, as the casino is providing novomatic games but in slightly maintained way, so its pretty interesting for me. Just the bonus is poor but here its apologizable.

Welcome bonus
This casino offers also only 100% match deposit bonus, but there is much more to choose from (software providers of slot games) and you can also discover a new exclusive offer on the google, so – although the 100% offer is average, it is better than most 100% bonus casinos Smile.

Deposits and withdrawals
I deposited many times and almost always by Skrill – first deposit was 30euro, raised to 60. The bonus is 1x WR but there is also a special rule that knows very few of people and large part of them also forgot it already as they never successfully withdrawed from StarGames (exactly like me).

Customer support
Live chat support service is NOT available and the support is only via e-mail, and they sometimes reply in 3-5hours and sometimes it takes 1-3 days. Could not imagine solving a feedback-requiring problem.

Gameplay
I played Book of Ra, Simba and Lucky Ladys charm – both first gave me feature and took me to 2-3x my initial balance, and they after I raised the stake took me down – in result the book of ra killed me at all and I received 0 withdrawable balance.

Summary
I recommend the casino certainly! But its very, very unknown how you will perform – as the slots are internally developed, this casino follows another rules than most of the other casinos.

1 member gave thanks for this useful post: CL - klaw

nlnelsnik
Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 227
Rated this casino
80
20 August 2015 - 8:07pm
#8

Star Games,
An Novomatic casino, which always have the first new novomatic game's on there website,
When i signed up there and played first time, i had quite some issue's Verify of account/documents took day's and had to re-send documents different times, for me this was very frustrating since i was waiting on approval of withdrawal, but finally they understand this, and approved everything within 1 hour after 3 days of contacting them, after that i did not expect better service but they changed really good and now on all my payments are processed really fast, and there customer support is changed to an really positive team, with more and better service. There Email support is always also good reachable and fast with sending response back, respect for this! since they have to handle maybe thousands of issue's! there games have fair pay outs! promotion's also really great! took different deposit bonuses from them and had loads of fun with it, and also they are not greedy to reward you with some free stuff, even got some merchandise from them completely free! i can recommend Stargames to everybody!

1 member gave thanks for this useful post: CL-Ed

Don't follow me!, I'm Lost too....Smile

gbKepskis
GamblerGambler
Kepskis's picture
Location: Lithuania
Joined: 29 Nov 2014
Posts: 88
Thanks given: 36
Thanks received: 55
Rated this casino
100
11 June 2016 - 12:56pm
#9

Very good casino software. I remember when I have won first place and free 50€ ticket in Stargames logo comptetition, than later I made cahsout abot 600€ from that voucher. I'm a depositor here, so I always receive10€ or 30€ vouchers promotion to my e-mail! Support is friendly and quite proffesional here. Cashouts are really fast here. It takes 1-2 hours to me to cahsout to e-wallets. It's number one Novomatic Casino software for me. Five stars to Stargames.

1 member gave thanks for this useful post: CL-Ed

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