Spela Casino Review

Spela Casino is an online casino established in 2019 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Genesis Global Ltd and is registered under the jurisdictions of United Kingdom, Malta and Sweden. Last Updated: April 15, 2020.

usSpela Casino does not accept players from the United States.

4

Our rating: Very Good

8

usSpela Casino does not accept players from the United States.

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Review of Spela Casino

Spela Casino is an online casino that is one of several brands within a group that is run by an operator known as Genesis Global. The site launched in 2019 and while the name, which translates to play in Swedish, indicates that it is aimed squarely at Scandinavian players, it actually caters to punters in most parts of the world.

Software and game selection

You can access Spela using your internet browser on your computer or your smartphone, without needing to install any third party software. The site is well-designed, featuring a predominantly dark blue and green theme, and it is easy to navigate to where you want. I was able to quickly register for an account and deposit some money, and I was playing my first games in a matter of minutes.

The games library at Spela is very impressive. You'll find games from multiple game developers, including the likes of Quickspin, Red Tiger, Net Ent, Microgaming, Play'n Go, iSoftBet, and many more. Slots make up a huge portion of the casino's library, as you'll find more than 1300 of the games here. There are also many progressive jackpot titles on offer, letting you take a chance to possibly win millions with a single spin of the reels.

Table games are also available in large numbers, letting you play staples like Blackjack, Raccarat, Roulette, Caribbean Stud Poker, and more. The real beauty here though is a fully-fleshed out live dealer casino, which brings webcast versions of these games to your screen. This is the closest you can get to playing a real life casino game over the internet, and the sheer selection here is very impressive.

To make it easier to sift through such an enormous collection of games, you can slice and dice the lists using tabs and controls that let you filter by game provider or game type. There is also a handy quick search box that lets you find in a game by name. Note that the search box is up the top of the page, away from the other game filter controls, and therefore I missed it at first glance.

If you're a gambler who likes to bet via your smartphone, you'll be happy to know that Spela Casino's site is mobile friendly. The site looks just as nice on your phone as it does on desktop, and some slots look even sharper on the smaller screen.

Banking and customer support

The banking backbone at Spela Casino is very comprehensive, with the site allowing you to choose between a multitude of different currencies when creating an account. There are also many and varied ways of depositing money into your account, including credit and debit cards, e-wallets, vouchers, and local bank transfers. There are no fees charged by the casino on deposits into your account.

Similar to its sister sites run by the same operator, the withdrawal policies at this casino could use some improvement. First up the casino holds all withdrawals in a reversible pending state for 48 hours after submission. This of course allows you to reverse your withdrawal and start playing with your winnings again which is an extremely bad habit for players to get into, and it always annoys me a little to see a casino implementing such a policy. There is also a not exactly generous withdrawal limit of €5500 per week, though at least winnings from the multi-million Euro progressive jackpots are exempt.

The customer support crew are available for help 24 hours a day and can be reached using live chat, email, or telephone. Using live chat gets you the fastest response, so that is what I used when testing the response times. The rep I chatted with responded in under a minute and, in response to a question I had about the welcome bonus, was able to help point me in the direction of the terms and conditions that would apply to bonus offer.

Security, fairness, and responsible gaming

Spela holds licenses to operate an online casino via Sweden, Malta, and the United Kingdom Gambling Commission. These are some of the more reputable licensing jurisdictions in the world today, with the regulators holding a reputation for ensuring operators are responsible for their actions. There are also official dispute resolution and intermediation processes available should you have a dispute with the casino.

The UKGC mandates that all of its licensees disclose to its customers the level of protection that the casino applies to player deposits while they are held by the casino. Ideally you want to see the casino declaring that it legally segregates the funds so that they cannot be used to pay off debts should the casino go out of business, which the UKGC classifies as a medium or high level of protection. However the news is not good in this respect, with Spela's level of protection for player deposits classified as none. While this is no different to the vast majority of online casinos, particularly those that are unlicensed or unregulated, it is disappointing to discover this at a casino holding several well regarded licenses. Ultimately it means that if the casino were to become insolvent, player deposits could be seized to pay off debts, so there are no guarantees that you would get your deposited money back.

Spela protects player information while in transit via SSL encryption, which is good as it helps ensure that data can't be hijacked by outside parties. Of course, it's important that you take steps to secure your own connection that you're using to keep yourself safe as well, but it's good to see Spela doing what all reputable sites do these days.

I should note that there are some bonus terms that you should be aware of before claiming any of the bonuses at this casino. There are maximum wager sizes while playing on a bonus (€5 at the time of this review) and if you bet more than that you could void your winnings. The problem is that the casino will not warn you or prevent you from betting too much on a spin, even by accident. Once again it is up to you to read the terms and be aware of potential traps like this before claiming a bonus.

Responsible gaming is addressed professionally at Spela Casino. There are different controls you can implement if you need to, including time limits, wager, and deposit limits. The casino's operator Genesis Global also links to a dedicated site across all of its casinos that contains responsible gambling information and links to counselling groups that can provide help if issues arise.

Conclusion

Once again I find a Genesis Global casino that is a very well put together site that is unfortunately let down somewhat by a number of basic policies that could be easily fixed. The game selection, currency choice, banking, and customer support is first class. However the hold period on all withdrawals, weekly withdrawal limit, and the lack of legal protection for player funds hold this casino back from entering the real top level of online casinos.

Spela Casino Jackpots

These are the current progressive jackpots at Spela Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

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