SlotsRoom Casino Review

Review of SlotsRoom Casino

Online betting companies that operate Realtime Gaming (RTG) casinos under a Curacao license are a dime a dozen, but ones that are actually decent are much, much rarer. Entertainment Software Group bucks this trend by being one of the few trustworthy operators matching that description. Their sites like Casino Max, Roaring 21, and Cherry Jackpot Casino have all garnered positive reviews from us, so I was really looking forward to spending some time with SlotsRoom Casino. Does it live up to the high bar set by its sister sites?

Software and game selection

Just the same as its sister casinos, SlotsRoom uses RTG software to power the site, which will be instantly familiar to any of you that have played at one of the many other similar casinos. The website itself has a very bright and attractive design and is easy to navigate. The site will let you play through your internet browser, but you are also able to download and install the old school casino software to your PC. I don't really see a reason for installing casino software these days, but the option is there if you prefer.

There are around 200 slot machines available, featuring varying themes and game features. Seeing as though they have been publishing games for a couple of decades now, some of RTG's slot content is looking dated. However I will say that their newer game releases are starting to pick up the visuals, and they are approaching those that other mid to top range developers are putting out. For those of you who enjoy chasing the potentially life changing progressive jackpots, you will be pleased to hear that they have several on offer, with Aztec's Millions, Jackpot Pinatas, and Megasaur all in seven figure territory as I write this.

For those of you that enjoy games other than slots, there is a small selection of table games and video poker on offer. Table games on offer include European Roulette, Caribbean Stud Poker, Tri Card Poker, Let 'em Ride, and a few variations of Blackjack. The video poker section includes single and multi hand versions of Jacks or Better, Deuces Wild, All American, Loose Deuces, Joker Poker, and Sevens Wilds, among others.

As with virtually all casinos these days, you can play all of SlotsRoom's games on your phone, as mobile play is fully supported. I was impressed with how the site looked on my iPhone, and I think it's even better than running it on my PC.

Banking and customer support

The other casinos run by this operator are known to have limited choices when it comes to banking, and SlotsRoom is no different. The site supports deposits and withdrawals using Bitcoin, and you can deposit using a debit or credit card, or Interac if you're in Canada. When withdrawing you can use Bitcoin, or you can request a cheque or bank wire, but there are very steep fees attached to these ($50 or $25 respectively). I definitely recommend using Bitcoin as it's faster and fee free. Whatever method you choose, you can expect a hold period that is usually up to 48 hours before being paid.

There are a couple of important things to note in the banking department. Firstly, your casino account can only be denominated in either US or Canadian Dollars, so deposits and withdrawals using crypto or other currencies are converted at current exchange rates when moving in or out of the casino. And secondly, there is a $4000 per week withdrawal limit which means that, if you want to withdraw more, you will have to split your withdrawals up into instalments. Thankfully the limits don't apply if you have a win on one of those potential million dollar progressive jackpot wins that I mentioned above.

Customer service is available using live chat or email, and you can usually get a hold of someone within a few seconds using the former. I used the support function twice and my results were 14 seconds and just 8 seconds to actually get someone on the line. The reps I chatted with were friendly and did seem to know their stuff, as I was able to get information on the different bonus terms and the fees attached to those check requests.

Security, fairness, and responsible gaming

We expect all casinos these days to take steps to protect customer information, and SlotsRoom does this by providing SSL encryption for your connection with the casino. This is something you should find at all sites that process financial information such as your bank or Amazon, and you can see if a site is secure by looking at the address bar and finding a padlock icon or similar, depending on your browser.

One concerning aspect to SlotsRoom's operation is the fact that the site only holds a gaming license through Curacao. While it may appear legitimate and credible, in reality Curacao gaming licenses are worth less than the paper they are printed on. There is no real regulation enforced on licensees, with nobody enforcing rules related to online gaming in the jurisdiction, and basically anyone can obtain a license for a small investment. This means that you have no legislated player protection or official mediation processes in the event of a dispute.

You are totally reliant on the trustworthiness of the casino operator when you play at a Curacao licensed site, and believe me when I say that history has proven a large proportion of them to be totally unreliable. However in this case, SlotsRoom's operator has a good track record for fairness and professionalism earned over nearly two decades of operation of online casinos, both under their current guise and when they were previously in charge of the Club World group of casinos.

There is a brief responsible gaming page at SlotsRoom that provides some information on fighting gambling addiction. To its credit, the casino advertises its support for controls like self-exclusion, deposit limits, and cool-off periods. However these all need to be requested manually through customer support, which is a far cry from the full control that players have over their own accounts at other modern regulated casinos.

Conclusion

SlotsRoom represents one of the better choices for those of you who either prefer or are forced to play at unregulated casinos. While it lags behind the leaders of the pack these days in European jurisdictions, the site has an attractive look, good customer support, a decent game selection, and Bitcoin support. While I would like to see a better gaming license, this operator has a lot of trust banked over years of well run operation.