SlotLuv Casino is an online casino with games supplied by Realtime Gaming. It is operated by Curgam Group. Last updated: December 4, 2018.
There's nothing that I hate worse than an online casino that takes advantage of players. These sites have enough advantages built into their games that there should be no reason to scam players out of money they rightfully win. Sites like SlotLuv Casino and their sister sites (run by the awful Curgam Group) are the scum of the earth and give internet casinos a bad name. Want to know why?
SlotLuv Casino uses the same Realtime Gaming (RTG) software that it's sister sites use. This is inherently not bad, as there are several good casinos that use the software. Things begin to fall apart though when you realise that the site looks outdated and that there is a lack of security features integrated (more on that below). The casino does have an instant play and downloadable piece of software.
The games here are what you'd expect from a standard RTG Casino, with slots, table games, parlor games, and video poker machines all built in. There's nothing wrong with the games themselves, so you could expect a fairly average casino experience. That is until you win.
A US-friendly casino does generally have some extra hoops to jump through in order to process payments due to backwoods laws concerning the activity there. With that being said, there's no excuse for SlotLuv's lack of payouts for players. The management of this site has flat out refused to pay legitimate winnings and deliberately instituted long delays at other times. It is clearly an unacceptable situation but due to the ease with which its owners can operate from unregulated and unaccountable jurisdictions, they are unlikely to stop until customers refuse to play at their casinos any more.
Customer service is available through live chat, telephone, and email. While the staff may seem helpful from time to time, they range between being essentially useless and deliberately complicit in the scam when it comes to getting the frequent payment issues resolved.
Reinforcing the utter contempt that this casino has for its own customers, SlotLuv fails to use any encryption technology on their instant play casino. This means that logging in or registering an account with the casino could leave you vulnerable to having your data compromised. This should be a basic internet security practice for any online casino operator.
This casino is operated by a Curacao registered company, Curgam N.V., but I cannot find a licensing seal or other evidence that would support the claim that they are licensed there. It doesn't really matter either way because Curacao is seen as an international joke when it comes to gaming regulation. While the country does offer licenses, it does nothing to enforce any gaming regulations, so operators are free to scam players in any way they want. Needless to say the casino does not carry out payout audits, nor does it publish the return to player figures for its games.
Responsible gaming isn't addressed by this casino at all, which isn't a surprise seeing as they don't care about the well-being of players at all. There is no information about support groups on the casino's website, nor is there any way to limit your activity within their casino software.
Stay away from SlotLuv Casino. The site is awful in just about every aspect of their operation. I cannot find one redeeming thing to say about this group at all and highly recommend that you avoid all of the casinos run by this criminal operation.