Secret Slots Casino Review

Review of Secret Slots Casino

Secret Slots is a white label casino brand that is associated with the group responsible for long running online casino and poker site 888.com, Cassava Enterprises. While sharing the same operating company, this casino is controlled and run independently by another company known as Tau Marketing Services. The casino is licensed in both Gibraltar and the United Kingdom and offers players a variety of games from several well known developers.

Software and game selection

Secret Slots Casino has a web-based, instant play gaming platform that gives players a library of games from top developers such as Net Entertainment, IGT, WMS, Bally, Barcrest, and more. As usual for a Cassava white label, the choice of games is rather selective so you won't find every Net Ent or IGT game at this casino, for example. There are a bunch of games developed in house by the casino's platform supplier, Dragonfish (a.k.a. Random Logic), which you can only find at the handful of other casinos running the same platform. So there is something to be said for a bit of originality in the games department.

The whole website for Secret Slots looks nice, but the lack of a search function is a little frustrating, and there is no way to sort or filter the games, apart from the very most generic categories such as Slots, New Games, or Table Games. 

As you can tell from the name of the casino, the main gaming focus is video slots, but due to the selective nature of the platform there are only 160 or so to choose from. I say "only" because while that may sound like a lot, I have played at casinos in recent times with more than 1000 to pick from. There are a slate of progressive jackpots available, with the biggest at the time of review being the Millionaire Genie jackpot which was worth a little over £2.9 million.

There is also a small selection of table games, video poker, and parlour games present, which do give players something a bit different to try their luck at. Live dealer players will want to look elsewhere as there is but one live dealer Roulette game, and no Blackjack or Baccarat available.

Banking and customer support

Secret Slots offers players a banking system that accepts deposits and withdrawals through credit and debit cards, along with common e-wallets. As I have come to expect from casinos in the Cassava stable, the dreaded 48 hour hold policy is in effect at this casino. This means that each time you make a withdrawal your request sits in a pending state for 2 days before the casino will attempt to pay it, during which time you are able to cancel it and play with your funds. One thing that does differ at this casino compared to other Dragonfish white label casinos are the withdrawal limits and unfortunately the news is not good. The limits of just £1000 daily, £2000 weekly, and £10,000 monthly are well and truly at the bottom end of withdrawal limits that I have seen recently.

I was pleased to see that the casino states that it meets the requirements for protection of funds deposited at the casino to be classed at the UKGC's "medium" level of protection, which is something of a rarity. Most casinos we look at either have no protection or only meet the "basic" requirements, which are as good as nothing. Medium protection means that your deposited funds are held in accounts that are separate from the casino's operational funds, and they should be protected from claim by creditors and paid out to players in the event of insolvency.


Customer service is available through email and telephone 24 hours a day, 7 days a week. The telephone number quoted is a UK only number though, so calls from elsewhere will incur international dialling rates.

Security, fairness, and responsible gaming

The casino's platform supplier Dragonfish and its parent company Cassava Enterprises are licensed to operate an online casino by the Government of Gibraltar. A separate UK company, 888 UK Limited, is licensed by the UK Gambling Commission. The privacy of all your interaction with the Secret Slots website is protected by the use of SSL encryption technology. Encryption is enabled at all times including during registration, login, gameplay, and use of the casino's cashier.

The theoretical RTP numbers for all games at this casino are published on a single page which can come in handy if you want to look up exactly what that game you are considering playing pays back. However the link to the page is hidden half way down the terms and conditions page, so you will need to navigate there and use your browser search for the word "rtp" to find it.

One thing I must warn you is that the Cassava group is notorious among players for its strict enforcement of vaguely defined "bonus abuse" clauses in its terms and conditions. The operator can be quick to void winnings, especially if you have played at and claimed a bonus at another Cassava casino, even if you did not know that the two were connected. It does not make it a simple process to even find a list of all such casinos. I highly recommend ignoring bonuses altogether if playing at this or any other Cassava casino.

Responsible gaming is addressed in the Secret Slots terms and conditions section, and the site offers software to prevent underage betting, deposit and play limits for players, and a self-exclusion policy that lets you block yourself from being able to gamble on the site for a period of time. There are also links to outside counseling groups like GamCare, which provide help to those who need it.

Summary

Secret Slots is a decent online casino with a small but varied slots library, and licensing from two of the premier regulators in the world. However it is hampered by the very small withdrawal limits on winnings, the 48 hour on all withdrawals, and the platform supplier's reputation for voiding winnings for "bonus abuse". Therefore I recommend a healthy dose of "caveat emptor" when approaching this casino, and I highly recommend avoiding their bonuses if you think you might have ever played at another Cassava casino.