Ruby Fortune Casino Review

I joined Ruby Fortune casino a few years ago. At the time I loved Microgaming games and as they had a good selection of Microgaming games, I was interested in trying them out. I claimed their welcome bonus package and managed to withdraw my winnings without any issues. I did have some trouble with verification as at first they rejected my ID and Utility bill, but after a conversation with support, I was able to provide them with documents that passed their KYC. I played there last time about a year ago as I was in a mood for some Microgaming games but didn't win that time. I haven't had any bad experiences with them but I find them to be quite average as they are only offering Microgaming games and their bonuses aren't too exciting.

This casino offers 100 % match bonus which is not huge but is ok to start with this casino ! So i deposit and i receive 20 dollars ! I played a long time and i really had fun with Avalon and Dolphin Quest games ! I had some good spins and i managed to win 50 dollars but it was not enough for me so i continue playing and in the end i lost it all trying to win more ! I had really fun but i wish to stop playing and receive the 50 dollars ! Anyway next time hope to be more lucky and win big !

here the first time I got a chance to play the jackpot wheel of the megamoolah game, unsuccessful when it only got the smallest prize, and after that time I was more passionate in playing megamoolah games (until now), ruby ​​fortune is a very good microgaming based casino and all inclusive sister casinos in their affiliates, I believe they have better random games, I have compared with others, maybe just my assumption is blind, but this is true and I am more fortunate, please try

I have played at Ruby Fortune (and the other Palace casinos in this group) and have always been paid any withdrawals within a few days. Unless things change, I will continue to play at this casino for years to come.

ruby fortune casino is very good and trusted online casino. i made a deposit & receive bonus.and after I have enough huge cash balance. they allow me to withdraw funds before wagering complite and delete my bonus balance. very recomended

Once you make a deposit before you have hours of great entertainment. The interface is designed very modern and the first impression is scheduled for some younger population. The games are designed very simply, and you will not have the feeling that this is a serious casino, but just a game. Of course, this casino offers a very large number of plays, and there are many slots games, then Baccarat (version 5), Blackjack (33 versions), Joker 8000, Bingo, Casino Hold'em, Jackpots, Roulette and others. Great casino!

Ruby fortune casino,
I don't like ruby fortune so much! they are spamming me with there promotions, and if i wanna claim some promotions it's not available or expired really weird. i made deposits there, only 1 time have been lucky and took an withdrawal. verification took few days which i didn't appreciated at all! support poor and not responding several times. there casino is big and there games are fair, but the wagering for the welcome bonus is something that doesn't attract me 50times is too high for me! found better casino's with same promotions but with much lower wager on there bonuses! they actually don't have a good reward program, asked several times for some free spins or a small bonus, but they where not wiling to add me some spins or something else for free. in my opinion there are much better microgaming casino's to found, who provide way better and fast service, and have lower requirements for there deposit and both welcome bonuses!

PeDrone’s Ruby Fortune Casino Review
Casino Software
This online casino using games created by Microgaming and Quickfire. It is operated by The Palace Group. There occurs an exclusive bonus for CL.com which makes this casino certainly interesting!

Welcome bonus
200% first deposit slots bonus makes this casino the higher side of casinos thanks to its bonuses – just until you realize the max cashout limitation. This makes the casino absolutely weird and bad.

Deposits and withdrawals
There are many deposit and withdrawal options, I used VISA to deposit 40$ and received 120 – I was not careful at all mainly thanks to the fact that my withdrawal was limited to 40*6 = 240$. BAD! GO OUT!
Anyway no withdraw was possible 🙂.

Customer support
Live chat support service is available. Live support representatives are ready to help 24/7, I rate this service fine, but the mine was not clear enough and so there has grown a communication misunderstanding, that led to my fail. Anyway I did not even experience a chance that I could withdraw something 🙂

Gameplay
I played few games here, but mostly Thunderstruck II 0.30 to 1.20 stake (the highest took me down hardly without any mercy).

Summary
I don’t recommend the casino, it’s bonus limitation is a nonsense and overall it is not noticeable in a queue of another Microgaming casinos.

Ruby fortune casino catch me with their welcome bonus, very sad story. Of course this is my bad, but i do not understand why casino make such conditions. I took 200% bonus, and like said it has 6x maximum withdrawal of deposit. I made deposit 50$, and playing my favorite slots. It took me couple of hours to clear this bonus, because it was big and WR was not too low, but i have very good luck, and in the dark knight slot i had many wilds with 3$ bet, and it pay me almost 1k$. I met wagering requirements with around 800 usa dollars, and when i request withdrawal i get email that i can withdrew only 300$, and link to this 6x term. OH, say that i was angry it is say nothing, so stupid term, so stupid me that i did not check it before start playing and make deposit. I get paid, no problems with it, it took a bit long - 4 days, but 300$ was in my skrill account without any problems. I did not touch this casino again, second bonus do not have max withdrawal rule, but i do not want to play in this place again, they took 500$ from me with no any really good reason, just because they have this term.

Ruby fortune it is those type microgaming casino, that have everything almost on perfect level, but unfortunately some things does not allow it to be really popular across all players and affiliate websites. But let me list pluses and minuses, so everyone will have a chance to have own opinion.
+ Software. Casino offers quickfire(instant play), and application from microgaming. At ruby fortune casino i tried only download application, and like always with microgaming casinos i did not have any complaints to software.
+ Customer support. Live chat working 24/7, and it is enough to get help any time. I did not tried phone support, or email customer support, that all was not need, just live chat from download application.
+ Bonuses. Bonuses is good, sometimes it is just reload bonuses, sometimes freespins without deposit, sometimes bonus for deposit + freespins. And also some freeroll tournaments, but i did not like it so have nothing to say about it.
And one minus(for me it is minus, for some players probably plus).
- Withdrawals. My two withdrawals was paid on 4 waiting day, it is a bit slow.
Final mark.
Good microgaming online casino. Some things is not very good(at least for me), but everything looks really strong here.

So, I was having probably an "experimenting evening", or how to name that. Maybe it was caused by recent withdrawal from a Microgaming casino and so good feelings towards Microgamings 🙂 But after reading all your complaints, I chose to try this casino and not to break any rule.
This casino is "one of many" casinos providing Microgaming and Quickfire slots, and as I saw the quite generous welcome first deposit offer - exclusive to Casino Listings lucky members 🙂 - I deposited amount that was not much higher than minimum amount - 25, counting 75 after receiving my bonus.
UNFORTUNATELY, I did not read ALL OF THE CONDITIONS HERE !! FFS. I found the note about max withdrawal (6x original deposit amount) TOO late, a while after making the deposit, when checking wagering requirements - which are also pretty high (50 times is much higher than average nowadays).
Anyway, my 75 bucks of fortune went away like a morning fart, what is quite shame, because I was in the proper inner setting to argue with their representative (especially when I was "in law", I was really careful about this, mainly at this casino, where I was warned).
2.4/5 rounded to 5, and this casino deserves that amount - I was in quite bad mood from the beginning (made by bad reputation) to the entire end (made by bad balance situation).

Ruby fortune casino use microgaming slot and games because it is very popular games across all world except usa players because they can not use this games. Also casino allow to use download slots at PC and this is very good option that i usually take very happy. I think ruby fortune casino is very good one with number of reasons. Good reason to name this casino as good is their support that of course most times is good at microgaming casinos but i like it and always say this in review if support is good or bad. Ruby fortune support work 24 hours 7 days in week and never have breaks so any time any player can open live chat and chat with agent with any question or problem. Bonuses also very nice and many at this casino i get usual emails with bonuses this emails come to me weekly but i play it this casino rare only with 100% bonuses. Verify take 2 days because i send my documents on weekends and usually casino pay me my money with 3 days and if weekend that 4 days could take. I like this casino and it is honest one and not cheat me so i will play at this casino many times again.

Hi, i hope you will enjoy my review of ruby fortune casino. Ruby fortune casino gives to players opportunity to try microgaming slots provided by microgaming software, and also offers 100% bonus on first deposit and 50% on player second deposit. I made in this casino two deposits, but win only from my first deposit with 100% bonus. I make deposit only 20$ so i had 40$ to play. I start from 243 liners, like i usually do, and managed to up to something like 90 bucks, after it i go to different jackpot games, of course i did not managed to win jackpot, but games was hot, and i had 130$ on my account with a bit left to wager. I decide to finish wagering on leagues of fortune slot, which was done and i am also left with 150$ on my account which i request to withdraw. Verification tooks 1 day, and on next day i get my money , so two days for first withdrawal, and this is good speed. I like ruby fortune casino, and i can say that it is good casino in which you should not have any problems.
Support: Did not contact live chat, verification on email tooks 1 day, nice speed.
Software: Microgaming.
Withdrawals: My first withdrawal take two days.

Hello! Ruby fortune is another one average casino which powered by microgaming. Lol, i believe in past this was very profitable business to open microgaming casino, because there are so many old microgaming casinos. But after USA gamblers was pulled out, i believe this start to be not so profitable, except few really big brands. Like at many others casino that i join, i join to ruby fortune casino due to curisiouty to see what is this casino, what bonuses, promos, etc. I like everything new, and casinos not exceptions here. Anyway, i made my first deposit of 30$ and receive their welcome offer of 100% , and so have 60$ to play with. This day i try to sticky regular not 243 line slots, and this was good job, as i finish my wagering requirements with 140$. After it i go to roullete and won another 10$, so request nice cashout of 150$. Verification tooks around 30 hours, and total cashout time was around 50 hours. Not so bad should i say.
Support: Nice and friendly.
Withdrawals: My first and only one took around 50 hours, and this is not so bad. But not so fast too.
I give to ruby fortune casino 3 stars. Like many others microgaming casinos, nothing unique or impressive, but they provide good service and can be trusted.

Thanks for the detailed feedback anitchrist and I'm glad you sorted things out in the end. As far as withdrawals going back to your Visa card, sometimes they can do it and sometimes they can't. It can depend on which country your Visa account is held in - for example where I live in Australia Visa will not allow casinos to do it. Mastercard blocks withdrawals to its cards almost everywhere these days. I agree that it doesn't make sense, but thats how it is unfortunately.

You should be good to go in future using Instadebit, but if you would prefer to use something else I highly recommend that you set up an e-wallet account such as Neteller or Skrill (aka Moneybookers), as they will allow you make instant deposits and withdrawals from casinos. You can fund the account in the first place using your credit card and then withdraw back to your bank account, or even use an ATM card that they supply.

i tried to withdraw some of my own money out of this casino over a week ago. originally i wanted to withdraw to my visa, but i received an email saying that this was not possible as my visa did not accept payments. (WTF?! a credit card company that doesn't take payments?) anyway, i had another site make a payment to my visa the week before so i know this is bs. i emailed support with details, and several questions as to what my options were. i received no response on the questions, just a request for my bank info. 10 emails and 8 days later i still do not have my money and i have found that, if you are lucky, customer support will answer (maybe) one question per email and that will be of their choosing. now they have stopped replying at all and not made any effort to resolve the situation... which could have been done easily by answering my original questions with adequate info; such as yes, you can withdraw via instadebit. 6 emails in (including long waiting times between responses and more ignored queries) i was told that i would have to confirm my instadebit account with them. now, having made virtually all my deposits through instadebit, would it not already have to be confirmed?! now my money is tied up in a "work in progress" transaction which i cannot change. frequent requests to have the money put back into my account so i can withdraw it have gone ignored. i am getting on the lawyer bus soon. online chat does not work, and i am not spending an hour on hold on the toll free line. my request to have a supervisor call me has been ignored... i know you have my number, you call me during busy times at work on a bi-weekly basis.

BIG TIME BS. DO NOT USE THIS CASINO IF YOU EVER WANT TO SEE YOUR MONEY AGAIN!

***edit***
i did finally get a phone call from a supervisor at the casino and the problem has been resolved. i made my issues known to him and hopefully they can work on their "customer service" and make it more reasonable, proactive, and *gasp* effective. unfortunately this, to me, was so ridiculous that i will most likely choose to stay away from this casino in future. what a shame, the games were good, although i did not ever see any payouts like their statistics report.

dworf wrote:

I'm sorry but casinos like this use complex "bonus abuse" clauses to take REAL money from people.

This is true in a lot of cases, untrue in others. Unfortunately in Proxster's case above for example we didn't have enough information to say one way or the other and he/she never came back to fill us in.

Quote:

I deposited 250GBP only to find after depositing that it had no live poker. I called to ask for my money back, they said that because I happened to have played ONE GAME of blackjack that I wasn't allowed ANY of my OWN MONEY back (my real money, not bonuses) until I had bet 30x the value of my deposit!!

Even after betting 30x the value of my deposit I still couldn't withdraw, because every bet was automatically 50% bonus value, therefore I had to bet SIXTY TIMES my original deposit just to be able to withdraw my own money!

I agree that the best resolution would have been to void the bonus, allowed you to withdraw, then lock your account. Like I said above, they view everyone as a "bonus abuser" no matter whether it was an innocent mistake or not. This is a common problem industry-wide and it has come about because of the near universal reliance on bonuses to acquire customers.

As far as the blackjack wagers go, I doubt 60x was even the right figure. According to our database they count blackjack at 8%, not 50%, so it should have been more like 375x instead of 60x.

Quote:

Call me old fashioned, but anybody should be able to withdraw their own money AT ANYTIME. If it voids any bonuses or offers, fair enough, but the customer shouldn't be held to ransom.

Microgaming casinos such as Ruby Fortune in fact used to allow you to do this a few years ago. However it becomes mathematically advantageous to the player if they allow you to withdraw early, so they stopped it. I have been saying here for a long time that unless you know exactly what you are getting into then you should refuse the bonus, as many of them are traps for the inexperienced.

Quote:

As far as I'm concerned everything about this casino is ROGUE. If this is legal then I can only advise people to AVOID ANY Malta-registered casinos.

From what you have told us here, despite being rough they have not done anything illegal. You deposited, you accepted the bonus, and then you started playing. You agreed that they could do this when agreeing to their conditions when you signed up. You probably didn't read them and I don't blame you as who wants to read through pages of legalese when they just want to play a few games. I see fault on both sides here.

Quote:

To cap it all off, I requested permanent self-exclusion purely because they wouldn't stop sending me marketing texts (no unsubscribe option, that says it all). Even 10 days later they are still sending me marketing messages.

If they are still sending you marketing messages after asking for self exclusion then that is unacceptable.

What happened to your deposit? Is it still in there or did you play it and lose it. If it is still sitting there and you have only made one bet then I think that there is a good chance that I can compel them to refund your deposit.

Please send me a private message with your account number there and I will try to contact them and mediate.

I'm sorry but casinos like this use complex "bonus abuse" clauses to take REAL money from people.

I found Ruby Fortune through google, it was a sponsored ad when I searched for "poker 2012", it's advert didn't state that it was a casino, or that it was merely video poker (The ad seems to have since been removed).

I deposited 250GBP only to find after depositing that it had no live poker. I called to ask for my money back, they said that because I happened to have played ONE GAME of blackjack that I wasn't allowed ANY of my OWN MONEY back (my real money, not bonuses) until I had bet 30x the value of my deposit!!

Even after betting 30x the value of my deposit I still couldn't withdraw, because every bet was automatically 50% bonus value, therefore I had to bet SIXTY TIMES my original deposit just to be able to withdraw my own money!

Call me old fashioned, but anybody should be able to withdraw their own money AT ANYTIME. If it voids any bonuses or offers, fair enough, but the customer shouldn't be held to ransom.

As far as I'm concerned everything about this casino is ROGUE. If this is legal then I can only advise people to AVOID ANY Malta-registered casinos.

To cap it all off, I requested permanent self-exclusion purely because they wouldn't stop sending me marketing texts (no unsubscribe option, that says it all). Even 10 days later they are still sending me marketing messages.

Sorry to hear that Proxster. Sounds like you have run afoul of their anti "bonus abuse" clause which is in their T&Cs. It is pretty standard term so you probably would have had the same problem at most other casinos.

If you are wondering as to why they have this clause, it is because it is a well known strategy to get more value out of bonuses by placing a huge wager on a 50/50 (or close) game at the start in order to boost the bankroll so that the wagering can then be completed on slots. If you already knew that before you placed the bet, then you should also have known about the associated risks. If you didn't know then its a harsh lesson and you have my sympathy (it has happened to me before too). The sad reality is that so many people have done and continue to try this at casinos that customer support departments are more or less deaf to complaints about it now - they view everyone as a "bonus abuser" without exception.

As to whether they could have simply subtracted the €200 and paid you the rest, that would depend on whether that money enabled you to place wagers that you otherwise would not have when you played the slots. And that is open to wide interpretation - i.e. if you had €200 more, it would have allowed you to make more slot spins, and it could have enabled you to place larger bets than if you did not, thus leading to more slot winnings. In those situations the casinos are not likely to rule in your favour.

Yet again (and I've been saying this for years), this sort of thing could easily be avoided by casinos instituting betting limits on the games, or blocking disallowed games while you have the bonus so that no-one can possibly do this by mistake.

Looks good at first, but this is a BIG NO-NO when it comes to customer service.

I managed to score about €1600 worth of winnings on the slots. They confiscated all of my winnings cause I made ONE bet on roulette with more than 30% of my bonus of worth. The roulette netted me about €200. Instead of doing what REAL customer service should do = (deduct the 200 from my overall winnings) they confiscated ALL of my winnings. I wrote them a LONG and emotional mail about how I felt. - Got a cold hearted standard response just referring to the rules.

A big warning, DO NOT CHOOSE THIS CASINO. There are SO many out there that actually care about their customers.

DO NOT CHOOSE THIS CASINO.