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Ruby Fortune Casino Review

Ruby Fortune Casino is an online casino established in 2003 with games supplied by Microgaming and Microgaming. It is operated by The Palace Group and is registered under the jurisdiction of Malta. Last updated: May 5, 2014.

usRuby Fortune Casino does not accept players from the United States.

4

rating: Very Good

8

usRuby Fortune Casino does not accept players from the United States.

We recommend the following casinos that do:

Review of Ruby Fortune Casino

Ruby Fortune Casino is a casino that is part of The Palace group. It is licensed under the Malta Lotteries and Gaming Commission. It is an established casino which opened in 2003 and is powered by MicroGaming and equipped with the latest Viper software. Flash versions of selected games are available for visitors who do not wish to install software, and players can play for fun or for real cash.

The homepage is easy to navigate and comprehensive. Other online casinos have information scattered all over their website amidst graphics and floating download links. A clear link for the homepage is also present. Other casinos would use their banners to redirect visitors which some don’t immediately notice.

New players are offered a free $750 with 60 minutes play. All winnings can be cashed out, provided that the player meets wagering requirements and conditions. If players didn’t win anything they could still get their $25 welcome bonus.

The Games

Ruby Fortune has a wide selection of games. There are over 220 games with 120 online slots and 14 progressive jackpots. Classic casino games such as 21 blackjack, roulette and poker are included to name a few. There are also parlor games such as Keno, scratch card and Casino War.

Since Ruby Fortune Casino is powered by MicroGaming, players are assured of encountering realistic games with crisp graphics. The Viper software also adds new ways to play your favorite casino games. It provides games with Auto play and Expert Mode.

Auto play enables the player to select the number of hands and spins. Expert mode on the other hand enables the software to play the best strategy. If the player makes a bad decision the software promptly informs him/her.

The Prizes and Pay Out

The most recent pay out is an average total of 96.43%. Total progressive jackpot is currently at $4.5 million.

Players are given $1000 bonus if they win $25,000 on a progressive jackpot. There are also monthly promotions for all players. Players can join the Loyalty Club which gives them points that can be converted to casino credits. $10 is equal to 1 loyalty point. 1,000 loyalty points is equal to $10 casino credits. Players are given 500 free points as new members of the club.

Banking and Support

The casino offers a variety of payment methods including eCheck, Ezipay, and ECO Card. Withdrawal methods include NETeller, Money bookers, and Click2Pay to name a few. They can be contacted through email, a toll free number and live chat.

Ruby Fortune Casino Jackpots

These are the current progressive jackpots at Ruby Fortune Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

Mega Moolah Mega $7,182,785 €7,182,785 £7,182,785
Major Millions $449,816 €449,816 £449,816
King Cashalot $447,425 €447,425 £447,425
Cyberstud Poker $154,802 €154,802 £154,802
Roulette Royale $142,774 €142,774 £142,774
Mega Moolah Major $63,833 €63,833 £63,833
Treasure Nile $57,710 €57,710 £57,710
Tunzamunni $45,570 €45,570 £45,570
Poker Ride $41,055 €41,055 £41,055
SupaJax $36,124 €36,124 £36,124
Triple Sevens Blackjack $34,034 €34,034 £34,034
LotsaLoot $33,386 €33,386 £33,386
Fruit Fiesta $24,834 €24,834 £24,834
Jackpot Deuces $23,160 €23,160 £23,160
Cash Splash $9,246 €9,246 £9,246
Wow Pot $2,811 €2,811 £2,811
14 replies • Last post

Comments

seProxster
NewbieNewbie
Joined: 4 Oct 2011
Posts: 1
Thanks given: 0
Thanks received: 2
4 October 2011 - 11:11pm
#1

Looks good at first, but this is a BIG NO-NO when it comes to customer service.

I managed to score about €1600 worth of winnings on the slots. They confiscated all of my winnings cause I made ONE bet on roulette with more than 30% of my bonus of worth. The roulette netted me about €200. Instead of doing what REAL customer service should do = (deduct the 200 from my overall winnings) they confiscated ALL of my winnings. I wrote them a LONG and emotional mail about how I felt. - Got a cold hearted standard response just referring to the rules.

A big warning, DO NOT CHOOSE THIS CASINO. There are SO many out there that actually care about their customers.

DO NOT CHOOSE THIS CASINO.

2 members gave thanks for this useful post: CL-Ed, dworf

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6124
Thanks given: 2477
Thanks received: 1773
5 October 2011 - 12:08am
#2

Sorry to hear that Proxster. Sounds like you have run afoul of their anti "bonus abuse" clause which is in their T&Cs. It is pretty standard term so you probably would have had the same problem at most other casinos.

If you are wondering as to why they have this clause, it is because it is a well known strategy to get more value out of bonuses by placing a huge wager on a 50/50 (or close) game at the start in order to boost the bankroll so that the wagering can then be completed on slots. If you already knew that before you placed the bet, then you should also have known about the associated risks. If you didn't know then its a harsh lesson and you have my sympathy (it has happened to me before too). The sad reality is that so many people have done and continue to try this at casinos that customer support departments are more or less deaf to complaints about it now - they view everyone as a "bonus abuser" without exception.

As to whether they could have simply subtracted the €200 and paid you the rest, that would depend on whether that money enabled you to place wagers that you otherwise would not have when you played the slots. And that is open to wide interpretation - i.e. if you had €200 more, it would have allowed you to make more slot spins, and it could have enabled you to place larger bets than if you did not, thus leading to more slot winnings. In those situations the casinos are not likely to rule in your favour.

Yet again (and I've been saying this for years), this sort of thing could easily be avoided by casinos instituting betting limits on the games, or blocking disallowed games while you have the bonus so that no-one can possibly do this by mistake.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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gbdworf
NewbieNewbie
Joined: 19 Jan 2013
Posts: 1
Thanks given: 1
Thanks received: 0
Rated this casino
20
19 January 2013 - 2:15am
#3

I'm sorry but casinos like this use complex "bonus abuse" clauses to take REAL money from people.

I found Ruby Fortune through google, it was a sponsored ad when I searched for "poker 2012", it's advert didn't state that it was a casino, or that it was merely video poker (The ad seems to have since been removed).

I deposited 250GBP only to find after depositing that it had no live poker. I called to ask for my money back, they said that because I happened to have played ONE GAME of blackjack that I wasn't allowed ANY of my OWN MONEY back (my real money, not bonuses) until I had bet 30x the value of my deposit!!

Even after betting 30x the value of my deposit I still couldn't withdraw, because every bet was automatically 50% bonus value, therefore I had to bet SIXTY TIMES my original deposit just to be able to withdraw my own money!

Call me old fashioned, but anybody should be able to withdraw their own money AT ANYTIME. If it voids any bonuses or offers, fair enough, but the customer shouldn't be held to ransom.

As far as I'm concerned everything about this casino is ROGUE. If this is legal then I can only advise people to AVOID ANY Malta-registered casinos.

To cap it all off, I requested permanent self-exclusion purely because they wouldn't stop sending me marketing texts (no unsubscribe option, that says it all). Even 10 days later they are still sending me marketing messages.

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6124
Thanks given: 2477
Thanks received: 1773
20 January 2013 - 12:58am
#4
dworf wrote:

I'm sorry but casinos like this use complex "bonus abuse" clauses to take REAL money from people.

This is true in a lot of cases, untrue in others. Unfortunately in Proxster's case above for example we didn't have enough information to say one way or the other and he/she never came back to fill us in.

Quote:

I deposited 250GBP only to find after depositing that it had no live poker. I called to ask for my money back, they said that because I happened to have played ONE GAME of blackjack that I wasn't allowed ANY of my OWN MONEY back (my real money, not bonuses) until I had bet 30x the value of my deposit!!

Even after betting 30x the value of my deposit I still couldn't withdraw, because every bet was automatically 50% bonus value, therefore I had to bet SIXTY TIMES my original deposit just to be able to withdraw my own money!

I agree that the best resolution would have been to void the bonus, allowed you to withdraw, then lock your account. Like I said above, they view everyone as a "bonus abuser" no matter whether it was an innocent mistake or not. This is a common problem industry-wide and it has come about because of the near universal reliance on bonuses to acquire customers.

As far as the blackjack wagers go, I doubt 60x was even the right figure. According to our database they count blackjack at 8%, not 50%, so it should have been more like 375x instead of 60x.

Quote:

Call me old fashioned, but anybody should be able to withdraw their own money AT ANYTIME. If it voids any bonuses or offers, fair enough, but the customer shouldn't be held to ransom.

Microgaming casinos such as Ruby Fortune in fact used to allow you to do this a few years ago. However it becomes mathematically advantageous to the player if they allow you to withdraw early, so they stopped it. I have been saying here for a long time that unless you know exactly what you are getting into then you should refuse the bonus, as many of them are traps for the inexperienced.

Quote:

As far as I'm concerned everything about this casino is ROGUE. If this is legal then I can only advise people to AVOID ANY Malta-registered casinos.

From what you have told us here, despite being rough they have not done anything illegal. You deposited, you accepted the bonus, and then you started playing. You agreed that they could do this when agreeing to their conditions when you signed up. You probably didn't read them and I don't blame you as who wants to read through pages of legalese when they just want to play a few games. I see fault on both sides here.

Quote:

To cap it all off, I requested permanent self-exclusion purely because they wouldn't stop sending me marketing texts (no unsubscribe option, that says it all). Even 10 days later they are still sending me marketing messages.

If they are still sending you marketing messages after asking for self exclusion then that is unacceptable.

What happened to your deposit? Is it still in there or did you play it and lose it. If it is still sitting there and you have only made one bet then I think that there is a good chance that I can compel them to refund your deposit.

Please send me a private message with your account number there and I will try to contact them and mediate.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

caantichrist
NewbieNewbie
Joined: 7 Nov 2013
Posts: 1
Thanks given: 0
Thanks received: 1
Rated this casino
20
7 November 2013 - 9:59pm
#5

i tried to withdraw some of my own money out of this casino over a week ago. originally i wanted to withdraw to my visa, but i received an email saying that this was not possible as my visa did not accept payments. (WTF?! a credit card company that doesn't take payments?) anyway, i had another site make a payment to my visa the week before so i know this is bs. i emailed support with details, and several questions as to what my options were. i received no response on the questions, just a request for my bank info. 10 emails and 8 days later i still do not have my money and i have found that, if you are lucky, customer support will answer (maybe) one question per email and that will be of their choosing. now they have stopped replying at all and not made any effort to resolve the situation... which could have been done easily by answering my original questions with adequate info; such as yes, you can withdraw via instadebit. 6 emails in (including long waiting times between responses and more ignored queries) i was told that i would have to confirm my instadebit account with them. now, having made virtually all my deposits through instadebit, would it not already have to be confirmed?! now my money is tied up in a "work in progress" transaction which i cannot change. frequent requests to have the money put back into my account so i can withdraw it have gone ignored. i am getting on the lawyer bus soon. online chat does not work, and i am not spending an hour on hold on the toll free line. my request to have a supervisor call me has been ignored... i know you have my number, you call me during busy times at work on a bi-weekly basis.

BIG TIME BS. DO NOT USE THIS CASINO IF YOU EVER WANT TO SEE YOUR MONEY AGAIN!

***edit***
i did finally get a phone call from a supervisor at the casino and the problem has been resolved. i made my issues known to him and hopefully they can work on their "customer service" and make it more reasonable, proactive, and *gasp* effective. unfortunately this, to me, was so ridiculous that i will most likely choose to stay away from this casino in future. what a shame, the games were good, although i did not ever see any payouts like their statistics report.

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6124
Thanks given: 2477
Thanks received: 1773
8 November 2013 - 1:21am
#6

Thanks for the detailed feedback anitchrist and I'm glad you sorted things out in the end. As far as withdrawals going back to your Visa card, sometimes they can do it and sometimes they can't. It can depend on which country your Visa account is held in - for example where I live in Australia Visa will not allow casinos to do it. Mastercard blocks withdrawals to its cards almost everywhere these days. I agree that it doesn't make sense, but thats how it is unfortunately.

You should be good to go in future using Instadebit, but if you would prefer to use something else I highly recommend that you set up an e-wallet account such as Neteller or Skrill (aka Moneybookers), as they will allow you make instant deposits and withdrawals from casinos. You can fund the account in the first place using your credit card and then withdraw back to your bank account, or even use an ATM card that they supply.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
Thanks received: 331
Rated this casino
60
29 January 2014 - 5:58pm
#7

Hello! Ruby fortune is another one average casino which powered by microgaming. Lol, i believe in past this was very profitable business to open microgaming casino, because there are so many old microgaming casinos. But after USA gamblers was pulled out, i believe this start to be not so profitable, except few really big brands. Like at many others casino that i join, i join to ruby fortune casino due to curisiouty to see what is this casino, what bonuses, promos, etc. I like everything new, and casinos not exceptions here. Anyway, i made my first deposit of 30$ and receive their welcome offer of 100% , and so have 60$ to play with. This day i try to sticky regular not 243 line slots, and this was good job, as i finish my wagering requirements with 140$. After it i go to roullete and won another 10$, so request nice cashout of 150$. Verification tooks around 30 hours, and total cashout time was around 50 hours. Not so bad should i say.
Support: Nice and friendly.
Withdrawals: My first and only one took around 50 hours, and this is not so bad. But not so fast too.
I give to ruby fortune casino 3 stars. Like many others microgaming casinos, nothing unique or impressive, but they provide good service and can be trusted.

bypohgo
Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 32
Rated this casino
80
18 March 2014 - 2:11pm
#8

Hi, i hope you will enjoy my review of ruby fortune casino. Ruby fortune casino gives to players opportunity to try microgaming slots provided by microgaming software, and also offers 100% bonus on first deposit and 50% on player second deposit. I made in this casino two deposits, but win only from my first deposit with 100% bonus. I make deposit only 20$ so i had 40$ to play. I start from 243 liners, like i usually do, and managed to up to something like 90 bucks, after it i go to different jackpot games, of course i did not managed to win jackpot, but games was hot, and i had 130$ on my account with a bit left to wager. I decide to finish wagering on leagues of fortune slot, which was done and i am also left with 150$ on my account which i request to withdraw. Verification tooks 1 day, and on next day i get my money , so two days for first withdrawal, and this is good speed. I like ruby fortune casino, and i can say that it is good casino in which you should not have any problems.
Support: Did not contact live chat, verification on email tooks 1 day, nice speed.
Software: Microgaming.
Withdrawals: My first withdrawal take two days.

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
100
18 June 2014 - 11:10pm
#9

Ruby fortune casino use microgaming slot and games because it is very popular games across all world except usa players because they can not use this games. Also casino allow to use download slots at PC and this is very good option that i usually take very happy. I think ruby fortune casino is very good one with number of reasons. Good reason to name this casino as good is their support that of course most times is good at microgaming casinos but i like it and always say this in review if support is good or bad. Ruby fortune support work 24 hours 7 days in week and never have breaks so any time any player can open live chat and chat with agent with any question or problem. Bonuses also very nice and many at this casino i get usual emails with bonuses this emails come to me weekly but i play it this casino rare only with 100% bonuses. Verify take 2 days because i send my documents on weekends and usually casino pay me my money with 3 days and if weekend that 4 days could take. I like this casino and it is honest one and not cheat me so i will play at this casino many times again.

1 member gave thanks for this useful post: CL - klaw

skmrohacek
Gold PlayerGold Player
mrohacek's picture
Location: Slovakia
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 429
Rated this casino
40
3 August 2014 - 9:20pm
#10

So, I was having probably an "experimenting evening", or how to name that. Maybe it was caused by recent withdrawal from a Microgaming casino and so good feelings towards Microgamings Smile But after reading all your complaints, I chose to try this casino and not to break any rule.
This casino is "one of many" casinos providing Microgaming and Quickfire slots, and as I saw the quite generous welcome first deposit offer - exclusive to Casino Listings lucky members Smile - I deposited amount that was not much higher than minimum amount - 25, counting 75 after receiving my bonus.
UNFORTUNATELY, I did not read ALL OF THE CONDITIONS HERE !! FFS. I found the note about max withdrawal (6x original deposit amount) TOO late, a while after making the deposit, when checking wagering requirements - which are also pretty high (50 times is much higher than average nowadays).
Anyway, my 75 bucks of fortune went away like a morning fart, what is quite shame, because I was in the proper inner setting to argue with their representative (especially when I was "in law", I was really careful about this, mainly at this casino, where I was warned).
2.4/5 rounded to 5, and this casino deserves that amount - I was in quite bad mood from the beginning (made by bad reputation) to the entire end (made by bad balance situation).

1 member gave thanks for this useful post: CL - klaw

kzAstanaKZ
Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 256
Rated this casino
80
4 September 2014 - 11:11am
#11

Ruby fortune it is those type microgaming casino, that have everything almost on perfect level, but unfortunately some things does not allow it to be really popular across all players and affiliate websites. But let me list pluses and minuses, so everyone will have a chance to have own opinion.
+ Software. Casino offers quickfire(instant play), and application from microgaming. At ruby fortune casino i tried only download application, and like always with microgaming casinos i did not have any complaints to software.
+ Customer support. Live chat working 24/7, and it is enough to get help any time. I did not tried phone support, or email customer support, that all was not need, just live chat from download application.
+ Bonuses. Bonuses is good, sometimes it is just reload bonuses, sometimes freespins without deposit, sometimes bonus for deposit + freespins. And also some freeroll tournaments, but i did not like it so have nothing to say about it.
And one minus(for me it is minus, for some players probably plus).
- Withdrawals. My two withdrawals was paid on 4 waiting day, it is a bit slow.
Final mark.
Good microgaming online casino. Some things is not very good(at least for me), but everything looks really strong here.

1 member gave thanks for this useful post: CL - klaw

nlNumb48
Card SharkCard Shark
Joined: 30 Sep 2014
Posts: 192
Thanks given: 1
Thanks received: 188
Rated this casino
40
12 October 2014 - 9:58pm
#12

Ruby fortune casino catch me with their welcome bonus, very sad story. Of course this is my bad, but i do not understand why casino make such conditions. I took 200% bonus, and like said it has 6x maximum withdrawal of deposit. I made deposit 50$, and playing my favorite slots. It took me couple of hours to clear this bonus, because it was big and WR was not too low, but i have very good luck, and in the dark knight slot i had many wilds with 3$ bet, and it pay me almost 1k$. I met wagering requirements with around 800 usa dollars, and when i request withdrawal i get email that i can withdrew only 300$, and link to this 6x term. OH, say that i was angry it is say nothing, so stupid term, so stupid me that i did not check it before start playing and make deposit. I get paid, no problems with it, it took a bit long - 4 days, but 300$ was in my skrill account without any problems. I did not touch this casino again, second bonus do not have max withdrawal rule, but i do not want to play in this place again, they took 500$ from me with no any really good reason, just because they have this term.

1 member gave thanks for this useful post: CL - klaw

skPeDrone
Card SharkCard Shark
PeDrone's picture
Location: Surovce
Joined: 7 Nov 2014
Posts: 126
Thanks given: 0
Thanks received: 115
Rated this casino
20
18 November 2014 - 10:28am
#13

PeDrone’s Ruby Fortune Casino Review
Casino Software
This online casino using games created by Microgaming and Quickfire. It is operated by The Palace Group. There occurs an exclusive bonus for CL.com which makes this casino certainly interesting!

Welcome bonus
200% first deposit slots bonus makes this casino the higher side of casinos thanks to its bonuses – just until you realize the max cashout limitation. This makes the casino absolutely weird and bad.

Deposits and withdrawals
There are many deposit and withdrawal options, I used VISA to deposit 40$ and received 120 – I was not careful at all mainly thanks to the fact that my withdrawal was limited to 40*6 = 240$. BAD! GO OUT!
Anyway no withdraw was possible Smile.

Customer support
Live chat support service is available. Live support representatives are ready to help 24/7, I rate this service fine, but the mine was not clear enough and so there has grown a communication misunderstanding, that led to my fail. Anyway I did not even experience a chance that I could withdraw something Smile

Gameplay
I played few games here, but mostly Thunderstruck II 0.30 to 1.20 stake (the highest took me down hardly without any mercy).

Summary
I don’t recommend the casino, it’s bonus limitation is a nonsense and overall it is not noticeable in a queue of another Microgaming casinos.

1 member gave thanks for this useful post: CL - klaw

nlnelsnik
Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 227
Rated this casino
60
29 September 2015 - 11:24am
#14

Ruby fortune casino,
I don't like ruby fortune so much! they are spamming me with there promotions, and if i wanna claim some promotions it's not available or expired really weird. i made deposits there, only 1 time have been lucky and took an withdrawal. verification took few days which i didn't appreciated at all! support poor and not responding several times. there casino is big and there games are fair, but the wagering for the welcome bonus is something that doesn't attract me 50times is too high for me! found better casino's with same promotions but with much lower wager on there bonuses! they actually don't have a good reward program, asked several times for some free spins or a small bonus, but they where not wiling to add me some spins or something else for free. in my opinion there are much better microgaming casino's to found, who provide way better and fast service, and have lower requirements for there deposit and both welcome bonuses!

1 member gave thanks for this useful post: CL-Ed

Don't follow me!, I'm Lost too....Smile

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