Royal Sands Casino is an online casino established in 2009 with games supplied by Realtime Gaming. It is operated by Onnea Trading Ltd, Cyprus and is registered under the jurisdiction of Cyprus. Last Updated: December 3, 2021.
Royal Sands Casino is an online operation that uses RTG software and, along with the equally bad Cleopatra's Palace Casino, is owned and run by a company named Onnea Trading Ltd which is registered in Cyprus. Both casinos have earned a reputation for delaying and/or refusing to pay winners, emailing bonus offers to players and then refusing to honour them, and instituting a host of unfriendly terms in their fineprint which are designed to prevent the casino paying out any large wins.
The terms and conditions at Royal Sands exhibit all the signs of a penny-pinching owner that is afraid of paying out to any big winners. To wit:
6. All promotional offers and bonuses can only be redeemed by players when they have no existing account balances and no pending withdrawals unless otherwise stated. Any player who makes a cash deposit or claims a free comp of any type when the player has an existing balance over $10 will have their account locked and suspended. Management reserves the right to lock accounts that are suspected of manipulation or wagering fraud. Any player who utilizes a deposit Bonus with a deposit will be subject to a maximum withdrawal amount of no more than $5,000"
14. Any winnings generated on other non-tournament games that were directly funded from a tournament win will be restricted to a maximum of $1,000 cash out.
20. All blackjack games have maximum single cash out value of $2,500.
I must say that is the first time I have ever seen a casino state that they would lock a customer's account for depositing more money into the casino. Baffling doesn't even begin to describe that clause.
In addition there are numerous reports online (about both Royal Sands and its sister site Cleopatra's Palace) of players being made to wait months to be paid, winning players not being paid at all, and players being refused bonuses which the casino itself emailed to them. The complaints go on and on.
You would be mad to risk your money at Royal Sands.