Review of Royal Panda Casino
This might sound shallow, but my first impression of Royal Panda Casino was positive because their website looks great and the logo cleverly and subtly manages to make a crown look like a panda's face, or should that be the other way around? This casino is one of a seemingly endless batch of new web-based casinos featuring games from Net Entertainment and Microgaming's Quickfire platform. These games are everywhere these days, and it takes something more special than a well designed logo to make a new casino stand out from the crowd. We took a look to see how Royal Panda stacks up.
Software and game selection
The game collection at Royal Panda is very good. The Microgaming Quickfire platform integrates a selection of the best games developed by Microgaming over the last decade. Some of Microgaming's more well know slot machines include Playboy, Jurassic Park, Immortal Romance, Avalon, and Thunderstruck II. These first class games are bolstered by fresh new titles from smaller independent developers such as Quickspin, NextGen, Leander Games and more. There are also a full collection of Net Entertainment slot machines, which are up there with the best on the market today. New and popular titles include South Park, Starburst, Gonzo's Quest, Jack Hammer, and Aliens. In all I counted over 200 slot machines to pick from, mostly 5 reel video slots, but also including 20-odd 3 reel classic-styled machines.
The majority of the table games at Royal Panda are provided by Net Entertainment. This is a good thing as the games are more modern and polished than Microgaming's offerings. There are multiple variants of Roulette and Blackjack, along with Baccarat, Caribbean Stud, Texas Hold'em, Casino Hold'em, Red Dog, Craps, and Oasis Poker. Those of you that prefer your action dealt by a live dealer have the choice of live Blackjack, Baccarat, Casino Hold'em and Roulette. The studio-based tables are suppled by specialist live gaming provider Evolution Gaming. Table limits go as high as €500 per hand on blackjack for the virtual games, and up to €5000 on the live dealer tables. There are also 12 different video poker games to choose from, along with a few miscellaneous parlour games and scratchcards.
Compared to the many similar web-based casinos that I have played at recently, I was not blown away by the interface at Royal Panda. It uses a standard grid layout of game logos, and categorises the games into sections using tabs. There are two sorting options that you can apply to each tab: by popularity and alphabetically A-Z. The site has a search box, but despite not having an accompanying submit button, it is not "live" like many other sites and instead relies on you to hit enter to perform your search. I was a little miffed the first time I typed something there and waited while nothing happened (yeah sure, first world problems). When you change the tab, sort preference, or perform a keyword search, the site re-lists the games without reloading the entire page which is nice, but the indicator that tells you it is working is so small and inconspicuous that a couple of times I missed it and thought that the site had not registered my clicks. So overall it is not the best user interface I have seen, but it is far from the worst.
Banking and support options
There is an extensive list of payment methods that you can use to deposit your money into a Royal Panda account. Almost all of them credit funds to your account instantly and allow you to be playing without delay. The options for withdrawal are not so varied though, basically consisting of Neteller, Skrill, refund to a credit or debit card used to deposit, and a bank wire transfer. My test withdrawal was held while I was asked to provide proof of identification via email. Once this was supplied and approved, the withdrawal to a Skrill account was paid in a little over 24 hours, which is very good.
There is a useful help tab located on the right of your browser window everywhere you go on the website. One click of that and a sidebar slides out with the option of contacting support via live text chat, email, or telephone. The customer service at Royal Panda operates on a schedule oriented toward European customers, with help available between 9am and 10:30pm CET. Outside of those hours you are able to submit an enquiry via form that will be responded to via email or the handy telephone callback. This last option is a great idea since the only phone number provided by the casino is an international call to Malta.
The live chat facility is one of the better ones I have ever seen at an online casino. The chat client keeps a history of your discussion even after you close the window, so there's no chance of accidentally closing it and losing the transcript that you wanted to copy and paste or refer to. My talk with the staff via the live chat was handled politely and professionally, even when I tried the old "cranky player who wants to argue about the rules" routine.
Security, fairness, and responsible gaming
Royal Panda's website is protected by an encrypted SSL connection that ensures the privacy of your gameplay and financial transactions. As mentioned earlier, identity verification is carried out via email, instead of the preferable upload over an encrypted SSL connection. The casino is licensed and regulated by the Malta Lotteries and Gaming Authority. It formerly held a license to accept UK players from the UK Gambling Commission, but it stopped accepting UK customers in January 2020. Disclosed in the fine print of the T&Cs is the fact that player funds are only protected to the extent that the UKGC classes as none (formerly basic). This is not good, as it means that should the casino ever become insolvent, player funds would not be protected from seizure by creditors.
The bonus system used at Royal Panda is worth commenting on because it is a little unique. When you deposit, you may be given a bonus, but when you start playing you will play with your cash deposit first. Should you hit a big win and want to withdraw while playing with your cash deposit, you can forfeit the bonus right there and then, and withdraw your cash winnings. I have seen similar systems at other casinos, but what makes this one different is that only wagers made with your cash deposit count towards meeting the bonus wagering requirement. This means that once you dip into the bonus funds, you can keep playing and win more bonus money, but your wagering requirements will never go down until you deposit more cash and wager that. In that sense the bonuses at Royal Panda are more or less post-wager rewards, rather than up front bonuses.
On the other hand, you can read below complaints from a player and another one here that both had winnings from a bonus voided because they wagered above the maximum bet amount allowed in the bonus terms and conditions. Once again I see a casino that wants to protect itself from big winners but instead of programming the limits into the software so the player cannot accidentally break them, they choose to hide them in the terms and conditions and enforce them after a player unknowingly breaks them. They do this knowing full well that hardly anyone reads the terms.
There are comprehensive responsible gaming controls available in your player account settings. You have the ability to set daily or weekly deposit limits, loss limits, and wager limits, or you can self exclude yourself from the casino up until a specific date, or forever. There is also a unique session limit feature that allows you to set a reminder that will appear on the website at a defined interval, which presents you with the option of stopping and logging out or to continue playing. It is impressive to see a casino giving its customers options such as these, rather than just talking about how they care for their players' welfare.
Royal Panda Casino has a lot of things going for it. The game selection is full of high quality titles, and you also have the option of playing live dealer or mobile games. Withdrawals are paid reasonably quickly once your account is verified, and the casino has good support, banking, and responsible gambling options. However it is clear that it needs to pull its socks up in other areas: most importantly the lack of protection for deposited player funds, and the arbitrary application of "bet limit" clauses to confiscate bonus winnings while the limits are not programmed into the software.
Member of 4 years,
Good quality gaming
support at the site are very nice and friendly.
Happy to be a member of Royal Panda,
Payments via Skrill - Instant once approved.
High Recommended Site.
Thank you for your reply. Here are the clarifications:
1. The currency is in Indian Rupees / INR.
2. 9K INR was a bonus winning that was won with free spins. The free spins were “bought” with RoyalPanda loyalty points.
3. So, after converting free spins to 9K bonus winnings, i converted 9K bonus winnings to 673K bonus winnings. It was only after this point that I made a cash deposit.
Hi deepschennai and sorry to hear that has happened to you. I've been saying for years that it annoys me that casinos won't program the bet limits into their software. Can you clarify a couple of things from your story please? Are your numbers in Indian Rupees, or another currency? And I'm not sure I understand when you say you got a 9k bonus, but then later had to deposit to complete the wagering requirements. Surely you had to deposit first to get the bonus, or was the original bonus a free chip or no deposit bonus?
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.
Sorry Player, Terms and Conditions Wins!
I’ve been an active player at this casino for a year or so, to the extent that they put me at VIP / Gold member level with all the royalty program points I had acquired.
And yet, they managed to successfully piss me off and make me close my account. The below incident happened a couple of days ago and as of today, I have formally deleted my account deepschennai with them.
Why? Read on..
I had a bonus of 9K, which I converted to 673K over a span of 10 hours. I’m fully aware of the terms and conditions which states that “bets of 700 is the max per round when playing with bonus money”.
So, that’s about 10 hours of gameplay with each bet being within the betting limit while I converted 9K bonus into 673K.
Now, come the stage of depositing money for meeting the wagering requirement, and the trouble starts. I deposit money and play. I place one bet which includes around 200 of my cash balance and 800 of my bonus balance. This is of course my mistake, but the issue is that I’m unaware of what my cash balance versus bonus balance is. Their mobile app does not show this information on the gameplay screen, so I have to leave the game and visit the “my account” section every time I want to check. So, I place this one bet that goes off the betting limit for bonus money and realise my mistake. I contact their customer support and VIP helpline and try to explain the issue. They are more than happy to help and the help I get is making my 673K bonus winnings null / 0. Zero tolerance. Though my bet included both bonus balance and cash balance, it will not be tolerated.
As highlighted by another player in this forum, the whole point of not programming the limits into the software seems to be to pounce on the player and take away their bonus winnings when there’s the slightest chance for them to do so.
Every dealer on the Royal Panda roulette table knows me very well, but they aren’t meeting me again. Bye Bye, I can guess the winning number on your Roulette but never the sleazy clauses in your terms and conditions.
My account (deepschennai) is successfully deleted as of today with Royal Panda and I’m happy to go to Draganora where they have bet limits programmed into the software. At least, I can play at peace (of mind), which is what every player wants at the end of the day.
I had an account there and played some, but because I was not finding a good point so I did not continue playing, they had a fair amount of game slots, and I think they were pretty perfect, but somehow I did not feel right with this site, for me personally they are less profitable ,.
while still free to play with the game from netent royalpanda has given me sweet memories, I play in gonzo's quest, a little surprised with the excellent freespin results, with a total of 0.20 bet I managed to get $ 339, yes at that time netent may be in good condition so I feel always lucky, only with a minimum deposit I can do cashout as much as 3 times, very impressive time for me, the verification process is very easy, as well as withdraw, very good, now they restrict players from IDN, very disappointed, this is sites that have a lot of games, very unfortunate
CL - klaw
Royal panda from 30 october 2017 is closed for we are the guardian indonesian player, LOL. Please open again for indonesian please. By the way the indonesian player always interesting with bonusess, bonus deposit and free spin bonus always make the player from indonesia happy, lol. Royal panda is the big casino, much player from my country playing in this casino, but cause the promotion in here not interesting, make royal panda not be great in my country
CL - klaw
do not panic, there are many good casinos. maybe you should try vidioslot, try it and feel it yourself. hope this helps full
Im sorry to hear that, im indonesian, i made deposit 2 times but i can not make withdrawal, i not found some profit, no problem the "panda" not serve but 🍺 if all the casinos follow the footsteps of "panda" then all Indonesian players will be more confused to find a place to play, I please release the passion of Indonesian players 🌹
bad news for player from indonesian,starting 30 oktober 2017 royal panda casino not eccepting player from indonesian,it's unfortunate... i like this casino because they always offer big bonus deposit,and i have not had time to good review in casino listing,i hope for future they reaccept customer for indonesian
I love this casino....everything about it..!
I find them helpful, friendly and trustworthy.
There Mobile Casino is interesting and offers a number of various games and Slots from different providers.
On occasions they will also drop a few free spins (no deposit) on the house.
They are fair and honest just wish they would offer a few more deposit methods ie: ecopayz as I currently have only 4 options available to me on my Lobby.
But besides this ...I highly recommend this Casino to everyone interested 🙂
royal panda is a very popular online casino in my country. I tried playing with it with 100$ on my first deposit and receive 100% initial bonus
I lost my balance. after that I tried several times the deposit with accumulated over 1000$, but i can't see any single win on any game features. only total defeat. play and get out. i know this is not my soul mate online casino :'( because something good for someone is not always good for someone else. overall the royal panda is very nice. but not for me good luck everyone
DISCLAIMER: Do not ever use the free bonus they are offering you.
Hi. I tried this casino, gotta say, at first it seemed legit. But as they promised the bonus (double the first deposit for up to 100 bucks) they also attached this stupid policy which can completely destroy you. It did so for me. As i brought 50 eur they gave me balance of 100. I once lost to down to 26eur, made few larger bets more than 10 eur. And as I found out later:
"In the interest of fair gaming and fraud prevention, wagers placed using bonus money are subject to a maximum bet per game round limit. In most games, the maximum bet permitted when playing with bonus money is $7.50, €7.00, £5.00, or its equivalent in another currency. In the case of the following games, these operate with a deviating maximum bet of $1.50, €1.40, £1.00, or its equivalent in another currency, when playing with bonus money: The Rift, Dead or Alive, Bloodsuckers, Kings of Chicago, Hellboy, 300 Shields. In case of a breach of this rule, the player agrees that his bonus and any associated winnings may be void."
Just so i lost all my cash (at the time i won back to up 116 eur). This customer service guy tells me about all this. Also tells me the bonus goes into play only at certain times (when you are out of your initial deposit cash), so it is completely useless but gets you into trouble. They are basicly attracting as much people as possible and taking their money out of them.
One more thing, you cant delete your account completely, they only lock it for you and for that you need to email them and go through another inconvienence, overall being mad and resulting in my case: trying to ruin their reputation. I think people should be warned about the bonus more clearly. As i got mine i only logged on, confirmed it and the terms and conditions thing didnt even need to be given a tick, as you would have read them.
On the contrary I think you are lucky to have received anything. Many other casinos with that rule would have voided everything you won, not just the extra.
That is a slap in the face to see your name on the big winners list though.
Once again (and I am getting sick of saying this), but casinos need to program these bonus bet limits into the software so that these accidents cannot happen. There is no excuse whatsoever for not doing this simple piece of programming. I have added a negative point to the review summary and dropped their rating half a star because frankly I am sick of seeing complaints like this. This was added to the review:
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.
I payed €50,- and received a bonus of €25,-. I played around €570,- in "Dead or Alive", betting €0,90 per spin. €875,- were necessary to fulfil bonus terms. I won ~€1500,-. Vigorous, I increased bet per spin to €1,80. I won €4000,-. The winnings were voided because maximum bet is 1,40 while bonus is active. They set my balance to €560,- from €4000,-. (€3440,- voided because of overriding 40cents above max. bet.) Consider the HUGE bonus of €25,- !!! And i was advertised as a "big winner" on the homepage anyway (see file attached).
2 CL-Ed, deepschennai
I registered at Royal Panda casino two years back but only did my first deposit this year and my experience of the casino has been a really positive one here are my pros and cons
pros .. the casino has a very wide selection of slots and games from the leading software providers
support are friendly and communicate well
they frequently have free spin offers and if you deposit once every three months then you are automatically eligible for the no deposit free spin offers'
they offer an instant play and mobile casino
very well designed and the layout is easy to navigate
cons... the bonus system is tricky and difficult to meet the wagering requirements
that the only negative aspect of this casino everything the casino manages to do correctly and they one of the few casinos out there that are trustworthy and fair so you never have to stress about being cheated or not payed out , they also very fast with their payouts to e wallets with payments not taking longer than twenty four hours well in my experience anyway 🍺
RoyalPanda is a very good casino with its own visible concept and has a very good reputation overall. The main thing i want to stress here is their controversy of their bonus system: You can withdraw all winnings from bonus play if you have not dipped into the bonus section of the money which is a very good thing. But if you have dipped into the bonus, you game play will not longer count towards wagering you you will have to eventually make another deposit to complete the WR. That was absolutely disappointing to me when i found that out. Still you can try play you bonus balance up but you will not be able to complete WR before depositing again. Their promotions could be more frequent..besides their weekly frifay 50% bamboo bonus, those promotions are too far apart (in my opinion). I also didnt like that their verification process took over 1 day which cost me a withdrawal in the end. still, the casino is not all that bad and i like their layout of the site, expecially the game display seems modern to me.
this is 4 out of 5 stars (even if i did mention those negative aspects but they are still a very good casino to me).
CL - klaw
One of the best casinos online. Website is designed very nice, solid layout despite not such solid mascot:) But panda looks great i didnt want to hurt it:)
They also has nice loyalty program however to pick up points it's not very easy. Convertion ratio is too high in my view. So it's really not easy to achieve redeemable amount of points. But prizes at loyalty shop are wonderful:)
I'm regular depositor here but mostly i'm depositing on Fridays. Why? Because Friday it's bamboo bonus day!🙂 It's 50% on your deposit:) So it's already became a tradition to take this bonus. Also i love to deposit at casinos before or on weekends which has weekend payouts. And Panda has it. They always pay me in 8 hours. So it's awesome.
Support always was friendly and helpful so never had any single problem here. Really recommend it!
When I think of Royal Panda casino, I get smile on my face. I think it's one of the best casinos out there and also one of the most friendliest ones. I deposited there few times and all of them were matched with some interesting promotions, starting with match offers to free spins. Royal Panda has great selection of games and very friendly support. Also what I love is that the wagering requirements are very bearable and player friendly. What makes me excited too is the fact that whenever there's a new Netent slot, this casino gives free spins on it, there have been times when I haven't deposited for a couple of months and stillget like 25 free spins, which is very generous. Unfortunately I haven't made a withdrawal there but I am sure no problems would appear.
i see them as a casino bit based on my country, so for dutch players, but ofcourse everybody is welcome!
the time i signed up i had 10 euro no deposit bonus available in my account directly after signing up was affiliate promo that time;) i even managed that time to wager it completely, and made a withdrawal request, long time ago and needed to make first deposit which i did after a time so i was able to cash out everything, documents needed to be send to them, which where approved very fast! and also my withdrawal came very fast in my e-wallet! and that's how i started on royal panda, and now i play there several times a month, cause of there great casino! a very good customer support who is always online and available, a great rewarding system with points that you can exchange for free spins or other nice things u like;) they really unique and big promotions, such as a promotion where you could win a Panda Car, some special designed car, i think this promo is over now, but that's what i call unique! withdrawals are still superfast processed! Just an awesome casino, where you won't get disappointed;)
really good casino not super but good it plays very well and i have not speak to the live support so that is positive maybe is this casino to play more
CL - klaw
PeDrone’s Royal Panda Casino Review
Quite young online casino with quite sympathetic design, cute Panda as a mascot and wide offer of online gambling software looks like a good start into being known in this world. Netent and microgaming are obvious, and several others are offered too.
Standard bonus is 100% which I call average, the only good thing is that here comes Royal Panda with free spins to this deposit as well as you can find also 150% exclusive ones everywhere on the net, so just try
Deposits and withdrawals
Even here I have not managed to withdraw anything, although I was quite close to this – I have just become more greedy than I should have become.
I decided to try some other games, exactly these(I wonder if the software is called BetSoft but I am not sure).
Dead or Alive – 0.09 – 1.80 – given some features that also paid but not even once rewarded with 5 wilds in a line, shameful
Thunderstruck – at the last 1 euro.
I recommend the casino, and if you are able to claim the free spins, I recommend it to you SURELY and IMMEDIATELY ! The payouts are good and the only negatives are that they don’t offer many free spins / no deposit bonuses even for depositors.
CL - klaw
I joined this casino about 3-4 months ago, since they have netent and quickfire games, loyalty points, and because i do like to play in new casinos, specially when website looks awesome like here.
First of all i was stunned by their promotion. Play starburst - and if you will be enough lucky we will send you in space! Wow, who else stunned now? Not sure if this for real, but why no?(couple of days ago saw news on TV, in USA some spaceship which should be used for space tourism was crashed...). To win promo, as i remember, played need get full screen of bars.
I played two times, but did not win anything, and collect 69 loyalty points 🙂 And can't buy anything with it. Reload bonuses low = no redeposit.
And one more thing...On other very big affiliate website i saw banner...there was spinning starburst slot...Ready for joke, ready? Ready to laugh?! WHEN REELS STOPPED THERE APPEAR ALL 5 STARS. HAHAHAHA, what dumb create this banner? In starburst it is impossible to get 5 stars, only 3 and on middle reels.
Casino looks good, but without regular 100% reload bonuses or big freespins offers it is hard to wait customers will play often. 3 stars.
CL - klaw
Royal panda casino is interesting website launched not long ago. Interesting that this casino have good selection of slots, and also i would like to say royal panda - they give more freespins that other casinos for new games. I made only 3 deposits in this casino, and when south park reel chaos was released i get 25 freespins from this place. Other casinos never threat you like that just for 3 deposits. Customer support i did not test at all, luckily casino spent some time to write any info that player need in different pages. Pity fact - bonuses not big, and also rare. I get email with offers about every week, but every week i offered 25% bonus, and each month i offered 50% bonus, of course this is not big enough to make me deposit and be happy. Withdrawals - i have only one, luckily casino do not care about asking my documents and withdrawal was processed within same day. Also there is some LP(loyalty points) that collected by me with every bet, i could buy some stuff in their shop, but i had not many such points, so even did not want to see what things they have in their shop.
CL - klaw
First – I like the design. 🙂 layout, fonts, colors, ++.
Slots filtering – weak,. They offer only filtering “video poker / slots / table games”, and f.e. whole section “video slots” (which is quite large) has NO other subcategories, big negative – not even via lines, nor via software… noting. Bad!. Next – the search is not enough dynamic , you must CLICK the “search” button to find games that fit your keyword (most casinos show it automaticly, even you do not need to refresh the page, it is still one little “difficulty”, the necessity to CLICK the search button. 🙂
Withdrawal limit – 5000$/euro/eq. per 24 hours.
But what shocked me most was this rule - withdrawal is allowed AFTER making a turnover at least equal of the deposited amount. (that means , every deposit WITHOUT a bonus has 1xwr!!!).I got mad and first verbally attacked the supp a bit, then I decided to try playing a bit more -maybe I will get the turnover and also balance remaining enough to withdraw.
Verification was slower – they are not okay with my proof of address (95% casinos accepted it immediately, so wtf). I am sending another document that they accept (finally) and request WL.
Withdrawal took a bit longer than 24 hours, that is brilliant (hope it was not just accidentally 😀
Support – FAQ, Phone, Chat and Email – but there isn’t any non-stop support option available, mostly its limited between 9:00a.m.- 10:30p.m. I don’t like casinos, where is no option 24/7 available, so this is for me personally an enormously large negative, on the other side, the chat operator is always polite (although he did not help me even a little in my disputed case, but polite, yes, really was) , and the chat client is probably one of the “more expensive” 😂 (because, when you close the window, the chat session does not get lost like classic microgaming chat or whatever, but when you resume it, the connection is still bound).
CL - klaw