Roxy Palace Casino Review

Roxy Palace Casino is an online casino established in 2003 with games supplied by Microgaming. It is operated by 32Red PLC and is registered under the jurisdictions of United Kingdom and Malta. Last Updated: September 20, 2023.

This casino is no longer open for business.


Our rating: Very Good


Review of Roxy Palace Casino

For the last decade Roxy Palace Casino has been providing punters throughout the world a premier betting service that includes an excellent Microgaming platform with large variety of games, and has continued to evolve in order to provide live dealer and mobile games to its clients. The casino is definitely one that is worth checking out. What makes me feel that way? Read on to find out.

Software and game selection

Powered by Microgaming, Roxy Palace Casino offers players the ability to download and install its Microgaming software on their PC, or to register to play games directly in their web browser via Microgaming's Quickfire platform. I generally prefer the former option as the downloadable software offers the best performance. However the in browser play is worth checking out too, because there are many games available there that you won't find in the download software (and vice versa).

Game selection numbers into the hundreds thanks to Microgaming’s massive slot library. Here you can find big name titles such as Thunderstruck II, Jurassic Park, Tomb Raider, Avalon II, and many more. These games range from the old and mediocre through to the modern and very advanced, with punters getting the chance to participate in some very deep features that can prove to be quite immersive.

Most Microgaming casinos participate in a progressive jackpot network that pools the jackpots between all casinos hosting the progressive games. Roxy Palace is no exception, and offers you the chance of taking home a huge win on slot machines such as Mega Moolah, The Dark Knight, and Major Millions among others. There are also progressive versions of Roulette, Blackjack, and Caribbean Stud Poker for those of you that prefer the tables.

Speaking of which, table games are also available at Roxy Palace, with the casino offering a large variety of games such as Blackjack, Baccarat, Craps, Poker, and Roulette to punters, with a few variations sprinkled in to shake things up a bit. Adding to these titles is a booming Live Casino, which features Baccarat, Blackjack, and Roulette games that are webcasted straight to your home where you play the hands.

Mobile games

Roxy Palace has put a key focus on offering mobile casino games in recent years, and the result is a platform that supports Android and Apple smartphones and tablets. While the amount of games aren’t as numerous as what you will find on the desktop client, Roxy Palace’s mobile casino app is very nice and is actually available for download through Google’s Play Store and Apple App Store.

Banking and customer support

Banking is done relatively well at Roxy Palace Casino, with the operator offering a large amount of choices when it comes to depositing funds (see list on right). Unfortunately withdrawals are typically held for 48 hours during which time you can reverse your cashout. Sadly when I asked customer support, they indicated that they do not allow pending withdrawals to be "flushed" or paid out immediately.

Another thing that I am not a fan of is the operator’s policy of capping wins at $4000 per week if your winnings are greater than five times your lifetime deposit amount. While this isn’t the worst withdrawal policy I have seen, and it is common to a few other Microgaming casino groups, any restrictions like these are not great. Clearly, the wording of the rule indicates that the casino is willing to pay big wins in one go to those players that have deposited enough to qualify, but they are selectively applying it to players who are fortunate enough to have a huge win relative to their deposits. I would rather the casino were willing to pay a big win in its entirety in one go to every customer.

Support is helpful though, and the fact that phone numbers are available for several different countries as well as email and instant messaging options makes the staff easily reachable. Furthermore, casino support staff at Roxy Palace seem to know their stuff, and I found that they were able to answer the questions I threw their way, albeit not always to my satisfaction (as per the withdrawals policy).


Roxy Palace is a good casino that offers players a large selection of games, a great live casino, and an excellent mobile platform in which to play on the go. However I don’t like the withdrawal limitations and the selective enforcement of a "big winners" policy. The reality is that there is little to separate Roxy Palace from the herd of other Microgaming casinos out there.

This casino is no longer open for business.
11 replies • Last post


CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 10397
Thanks given: 6285
Thanks received: 5349
4 December 2020 - 4:36am

Kindred Group, the new owner of the 32 Red group of casinos, has announced their decision to permanently close Roxy Palace casino.

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Vanilipas's picture
Location: Ignalina, Lithuania
Joined: 5 Apr 2016
Posts: 1295
Thanks given: 61
Thanks received: 270
Rated this casino
5 April 2018 - 12:13pm

I am not a regular player at Roxy Palace but have to say few things about them. I have made few deposits here without luck but was able to make my first withdrawal there without depsoit when i got some free spins and had a good lucky run. They approved my documents quickly enough and i was payed in couple of days. So it's great and i see that i can trust them. But a reason i hate them is because they are sending greeting letters on Christmas and other festivals to my physical address. Just imagine what kind of pleasure it is when your girlfriend finds it and she doesnt know that you play at casinos 🙂 And i dont remember that i gave a permission to send them to me by mail.
But however it's not bad casino for sure and i give them medium rating.

CL - klaw

Bronze PlayerBronze Player
Almeyda's picture
Location: Indonesia
Joined: 8 Jan 2018
Posts: 272
Thanks given: 133
Thanks received: 150
Rated this casino
19 January 2018 - 2:55pm

The first time I tried playing in the roxy palace I chose to play the jackpot game, because at that moment I was feeling good with the jackpot game, I just played "mega moolah" because I was hoping to taste the spinning of the jackpot wheel, but all did not go according to plan, I not so dissapointed when I saw my money run out because from the beginning I had intended to hit the jackpot, so it was my first time playing in roxy palace, they are a good casino, quite safe, and reliable, customer service is pretty good.

CL - klaw

Silver PlayerSilver Player
Joined: 19 Jan 2015
Posts: 344
Thanks given: 1
Thanks received: 128
Rated this casino
29 November 2015 - 10:37am

Magic, Roxy Place world is calling for another unforgettable experience with the best games coming from Microgaming and Quickfire, a provider of software. For a long time none of the casino is not occupied my thoughts in such a way, like Roxy Palace around seven years. It was euphoria when I began seriously to deal with online casinos and Roxy Palace had the privilege to be among the first of which experimented with many games.


Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 233
Rated this casino
14 September 2015 - 5:58pm

Roxy palace casino.
there are better casino's on the web then Roxy. lot of time's after i made 1 deposit i received emails where stated i had free spins waiting for me and i didn't had to deposit, but never got those spins, and i told chat several times this is misleading and very sad to send this out without actually receiving it. after a while they finally understand it i guess and i didn't received emails for a long time. my first deposit there was good and i had fun, i won also a small amount just enough to get minimum withdrawal, they didn't ask me to provide documents which was nice so i expected my withdrawal would go very fast, but i was disappointed when they told me it keeps on pending for at least 48 hours very sad because the reverse button is sometimes bit irresistible to click on but i waited patiently and after 74 hours exactly they processed my payment this was way to slow for me, and therefore i never played again at Roxy.
It's not an bad casino but i appreciate faster service more.


Gold PlayerGold Player
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 434
Rated this casino
27 November 2014 - 8:16pm

This casino have made me angry not once but a few times in a row. However, despite all the difficulties, which am I going to describe you, I remember on this casino with slightly good feelings and memories, and dont know exactly why, but it does not matter at all (maybe probably thanks to its very good look-and-feel conditions 🙂 ).
Firstly, I found it when I was hunting another casino with a no deposit bonus, which have I not used and played yet, and found this one – it offered 10$/€ without the need to deposit, and this amount is certainly in the top 5 of all the casinos (Microgaming casinos almost never offer free bonuses).
I signed up and almost already opened the desired game, but then I noticed that no bonus was not credited to my account yet, so I contacted live support. It told me that this bonus is not offered for customers from my country (nothing explicitly visible mentioned around the official offer!). Okay I have got rid about the anger and asked about the deposit bonus but I took the SAME answer! So I decided to deposit alone just the required amount and tried to play anyway – it could sometimes award me also, OR lt certainly would also give you a large win even without the bonus, but to me personally it does not happen at all. So did here and I could be trying playing Thunderstruck or also its updated version Thunderstruck 2, even if there was Thunderstruck 8.1 it would not help me (probably).

CL - klaw

Card SharkCard Shark
Joined: 30 Sep 2014
Posts: 192
Thanks given: 1
Thanks received: 189
Rated this casino
17 October 2014 - 1:45pm

Roxy palace is microgaming casino, also not reviewed by listings website, so my review should be useful, why not. I visit roxy palace only couple of times, because there is same problem for me like at many others online casinos, their withdrawals for few days pending in cashier, and it is needed to press cancel withdrawal only once, to reverse money on account and start playing. For sure this is very terrible for me, and it is hard for me to be strong and not reverse withdrawal , and most bad fact that when i had even very big withdrawal and it is very decent money for me i am still can reverse and lost all back, without head, making stupid terrible big bets. But to make review honest i should say that everything is good at roxy palace, customer support and bonuses good, usual offers on email come every week. Withdrawals paid 3-4 days, and till processed withdrawal kept pending and reverseble. I am can't say anything bad, and of course it is only my trouble that i can't stand strong and not cancel withdrawals. But i will not play again, i am really fear to reverse my winnings every time.

CL - klaw

Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks received: 259
Rated this casino
20 August 2014 - 12:59pm

Roxy palace casino it is very good online casino if you ask me about my experience. It is not very popular casino, not many my friends played in this casino, but casino is still very good, do not have anything outstanding or anything that can make this casino the best, but everything is good. Let me start from pluses for this casino.
+ Software. I tried quickfire(instant play), and get about 1 or two errors while playing, so of course is better to download application and start playing on it, it is much more better.
+ Customer support. Probably strongest point for this casino, because CS live chat working 24/7, and it is easy to get help in this casino any time when you playing. It is not need to send email to customer support, much more easier to open live chat and get fast assistance.
+ Bonuses. Casino send me many deposit matches, even more than reload bonuses, also sometimes casino send me freespins on new games, and offer that give freespins for deposit. No any cashback offers or good promotions.
And only one minus for this casino.
- Withdrawals. I get about 4-5 withdrawals, and it is was never faster that 4 days, it is a bit slow.
Final mark.
Good casino, but nothing outstanding.

CL - klaw

Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks received: 303
Rated this casino
18 June 2014 - 8:29pm

Roxy palace is countless another casino that use microgaming slots. Casino allow to download slots on computer and this is good casino because it is still installed in my system and if i like casino i not uninstall it and you understand that this casino is good. First good thing in this casino is live chat support that very loyal and work 24/7. I like when support is always near me because sometime at night in few casino i had problem but live chat was off with a message contact tommorow at morning and i need to send email i hate to send emails.Promotions is not good because it not exist or i not notice it or not get email with promotion news or terms but i never take part in any promotion on this website. Bonuses is much better because i get about 2 emails per week with different bonuses or freespin or bonus with atached freespins i like when casino threat me loyal and i get many bonuses i always play often in this casino to show it my loyal too. Verify take 2 days and all payouts take not more that 4 days this is good speed and this is honest casino i will play at this casino again.

CL - klaw

Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 34
Rated this casino
19 March 2014 - 8:10am

Hi, i hope you will enjoy my review of roxy palace casino. Roxy palace casino using microgaming software to entertain its players, and offers 100% bonus on first deposit and 25% on second deposit. Also they had 10 pounds no deposit bonus, but only for players for UK, and this is pretty usual thing in online gambling world, and it make me a bit angry, i do not like when one country can get nice bonus, and when another can not. This is always thing that UK players and scandinavians guys gets better offers than others, i am sure this is because earnings from UK and scandinavian players is highest, but this is still not honest, i know that this is casino decision, but if you giving no deposit to players from one country, why not give it to all players? Who knows... I made few deposits in roxy palace casino, have some fun and playtime , but did not managed to get even single withdrawal, and anyway i am happy with fun that i get in this casino. I think this is good and safe casino, and you can expect good service playing in this casino, and i hope you will have more luck than me. UK players can get no deposit there, take note, this is good thing to try new casino!

True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 341
Rated this casino
29 January 2014 - 4:11pm

Hello! Roxy palace casino is powered by microgaming software, and of course i try this casino too. Their welcome offer is pretty average and standart bonus offer for the most microgaming casinos - just 100% bonus on your first deposit. I decide to give it a go, speak with live chat about did i eligible for bonus( you know, sometimes you can make deposit, did not find bonus on your account, go to live chat and there you will be know that your country does not eligible for bonus, so i suggest if you not sure - check terms and conditions and ask live chat, if it presented in casino of course). My deposit that day was 30$, and with 100% i had 60$ to play with, i decide to give a go to thunderstruck II, at 0.60 stake, but unfortunately did not have nice luck, but at least has nice playtime, probably a hour or so. Have few free games features, and two wildstorms, but all of this things was bad, and i finish with zero. And i never made more deposits in roxy palace casino, because for some reason that did not send me bonuses.
Support: Speak one time with them, they was friendly and nice.
Withdrawals: did not test
Software: OK
I give to roxy palace casino 3 stars, as i am believe they are just average microgaming casino.

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