Rich Casino Review

Rich Casino is an online casino established in 2009 with games supplied by Betsoft, Parlay Entertainment, Pragmatic Play, Rival Gaming, and Visionary iGaming. It is operated by Engage Entertainment Group Inc. and is registered under the jurisdiction of Curaçao. Last updated: February 20, 2019.

usWarning! This casino is blacklisted and should be avoided.

1

rating: Very Bad

2
Blacklisted

Review of Rich Casino

Rich Casino is an online casino using the software suite from Top Game. It is "licensed" out of Costa Rica (which basically means nothing other than they have a general purpose business license). Open since 2009, the casino initially operated without issue, but in recent times players have complained of non payment when they win. Our own investigations have been ignored by the casino, hence they should be considered blacklisted.

Blacklisted - very slow pay and unresponsive

We have taken the decision to blacklist Rich Casino and others owned by the same operator Blefondia Holdings - namely Thebes Casino and Casino Moons - due to extremely slow payment of winnings (see forum thread here: Rich Casino - anyone paid?) and unresponsive customer support. While the casino stepped up to pay our original complainant after several months, the complaints keep coming in and the pattern continues. It is our recommendation therefore that players stay away from this casino as there is a good chance that you will not be paid should you win.

Games and Software

Rich Casino's games are available through an attractive gaming lobby which provides you not only with the games themselves but convenient rules, and explanations of the games. The games on offer include roulette, blackjack, various classic and video slots, video poker and other games, for example keno.

Like all Top Game casinos, the software uses a tabbed browsing interface allowing you to open and play multiple games at once (we're still trying to work out why though). Another altogether more useful feature is the integrated live chat facility which is right there in the casino with you, should you need to speak to a support representative. The download of the software is quick so you'll be up and away in no time.

There are four progressive jackpots available at Top Game casinos, and they are shared between a number of different games. The Stars and Stripes jackpot stood at a touch over $300,000 at the time of this review, while the Fruit Jackpot, and Monster Madness Jackpot were both in six figure territory.

The main drawback we should mention is the number of games which, at around 60 (including line number variations on the same slots), is certainly far less than your average Microgaming or RTG casino has to offer, and is definitely lacking in the table game department.

Promotions

The welcome bonus offered by Rich Casino is currently set at $3333 in total over your first four deposits. An important caveat is that you may not withdraw in between claiming any of these bonuses and your balance must be zeroed. In other words, you can only claim the 2nd bonus if you lose your money on the first.

In addition to the welcome bonus, Rich Casino runs daily bonuses which reward regular depositors, as well as extra deposit coupons. The Master Gamers Club run by the site is the VIP program and whilst all customers receive membership to the Crystal Room, membership of the Titanium and Black Diamond Master Clubs are by invitation only and come with a variety of treats and bonuses.

Banking

Rich Casino processes all transactions in US Dollars, and accepted methods of payment to the site include Visa, Mastercard, Diners, American Express, eWalletXpress, Money Transfer, EcoCard and Neteller. The withdrawal options were a distinct let-down though - there are only four to choose from, and withdrawals are only processed once per week, on Mondays. Withdrawals are limited to a maximum of $2500 per week which although poor, is not in itself unusual, but the way Rich Casino handles this issue is not the best. Any excess withdrawal over the $2500 limit is returned to the player's account who is then forced to manually withdraw $2500 a week afterwards - a cheap ploy used by casinos who would prefer players lost their winnings before paying them.

Rich Casino should be avoided by all prospective players. There is a high chance that you will not be paid if you win, and operating out of Costa Rica means there is no recourse for you if you have a dispute with the casino. Steer clear.

Warning! This casino is blacklisted and should be avoided.
16 replies • Last post

Comments

usJetam2
NewbieNewbie
Joined: 10 Dec 2012
Posts: 1
Thanks given: 0
Thanks received: 2
10 December 2012 - 1:42pm
#1

This casino is entirely a fraud. US Players - Do not use them at all, they WILL NOT allow you to withdraw the money under any circumstances.

I won $5,000.00 playing blackjack, without any bonus code. The company has a policy that you cannot withdraw more than $500.00 a month. After a great deal of complaining to this casino, they sent me a check for $1,500.00 and the bank would not honor it. They informed me that there was no money in the account.

This casino preys upon US players. They have no intention of paying any monies out. They just depend on you losing so they can take your money and go.

After the check bounced, I called them to get an explanation and they hung up on me.

DO NOT USE THIS CASINO UNDER ANY CIRCUMSTANCES. YOU WILL NEVER RECEIVE YOUR MONEY!!!!

2 CL-Ed, Ki'aha Long

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8252
Thanks given: 4402
Thanks received: 3741
11 December 2012 - 6:35am
#2

Thanks for sharing your experience Jetam2 and sorry you had to find out about these guys the hard way.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 341
Rated this casino
20
12 June 2014 - 2:33pm
#3

Another one topgame casino, which was blacklisted for extremely slow paying and unresponsive support, and this is not surprise for me at all, as i already told in other reviews of topgame casino, chances to get good experience at any topgame casino is extremely low, most likely you will just lost your deposit, but if you win, casino will find 1000's reasons not pay you your winnings, or pay it for a month, even small amounts of money.
I played at rich casino only once, with no deposit bonus of course, nowadays i will not even take no deposit bonus from such casino, but in past i took all no deposit bonuses, because did not know that can be really rogue casinos who just want to stole my money. With my no deposit bonus i had some playtime, but lost in the end and just uninstall casino, and i am 100 % happy with this, because this helps me not have any headache with them, because i am know that this guys not paying, or will pay after half of a year headache, no thanks, i did not want such free money.
Avoid this casino, it is rogue, and no one should play at such bad casino.

CL - klaw

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
20
21 July 2014 - 8:55am
#4

Rich casino using top game software and it is a lie that it is top software because i think it is down software and it is really hard to find any worse software. I read many bad reviews of casinos in this software on many sites and even here most casinos with this software is rogue. It is typical for bad casinos that they can get only plus for me at least they allow to download software on personal computer and enjoy games without any lags or hassles. I tried this casino because long time ago find some affiliate who give no deposit bonus with his link if player come with this link he will get no deposit bonus it was not a lie and after download and register i see no deposit bonus added to my balance. Typical for top game software live chat operator appera without even my permission and start offer me bonuses on my real money deposit and for me it is already stop sign for me to not play in this casino i not like when things like this happens. I am lost my no deposit bonus and unistall this casino and never come back to it. Miss this casino it is rogue and scam.

CL - klaw

kzAstanaKZ
Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 258
Rated this casino
20
17 September 2014 - 7:05pm
#5

Rich casino one more in blacklisted list here. Not very interesting to make reviews about such casinos, because usually when you make post about good casino, you have good feelings, remember some good wins and withdrawals, how you spent money won, but for casinos like rich casino usually there is no any good experience, and it is hard to be positive. I tried this casino couple of time, get 1 no deposit as welcome offer, then make deposit, and after some time casino give me another deposit. Like usually i will start from pluses and minuses.
+ Software. Topgame software is good, i mean not slots or games, just software. Everything loading fast, and my gameplay was ok, i did not had any problems.
+ Bonuses and promotions. With that everything is good here, but probably it is because casino from begin was shady, and just want to get as much players deposit, as it can, and to do this they offer many good bonuses.
And minuses.
- Withdrawals. I did not know how about here about withdrawals from this casino, but on our forum i knew at least two players who did not get their winnings.
- Support is bad, according to this same two people experience.
Final mark.
Blacklisted is always bad, but here i can confirm that it is bad casino.

2 CL - klaw, Ki'aha Long

gbprat21
NewbieNewbie
prat21's picture
Joined: 4 Feb 2016
Posts: 1
Thanks given: 0
Thanks received: 1
Rated this casino
20
4 February 2016 - 9:13pm
#6

This Casino is extremely dodgy! I had a win on slots & not only did they not pay out they wiped out my £150 balance to zero. No reply to e mail.

CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8252
Thanks given: 4402
Thanks received: 3741
18 February 2016 - 4:58am
#7

Sounds like they have not changed much over the years.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

lvblck
Jackpot ChaserJackpot Chaser
Location: The North
Joined: 6 Apr 2016
Posts: 2291
Thanks given: 115
Thanks received: 624
Rated this casino
40
27 May 2016 - 1:46am
#8

Rich casino was probably one of the first Topgame casino I joined a while ago. What always amuses me about Topgame casinos is that mostly they offer a large no deposit bonus for new players and even some have wagering requirements, but you still can't withdraw after wagering is done, because as they say before you have made deposit, you cannot withdraw and basically it is a free play money. The same thing happened to me at Rich casino, when I asked about wager I was told it was free play money. Topgame has bad reputation and I have read many complaints as well. I never made any deposit there cause I doubt their trustworthy.

CL-Ed

idbossulo
Gold PlayerGold Player
bossulo's picture
Location: JAVA
Joined: 7 Oct 2017
Posts: 726
Thanks given: 531
Thanks received: 421
Rated this casino
20
13 October 2017 - 9:07am
#9

rich casino website has been blocked by my country's government. I asked support and they allowed me to use vpn
I tried to deposit 50$ not claim bonus and playing BIRDS betsoft until my balance 378$. I can not withdraw my money. after I contact support they close my account because use VPN. many steps I have taken to claim my right they no pay me

CL - klaw

idEndro Nawawi
Silver PlayerSilver Player
Endro Nawawi's picture
Location: Indonesian
Joined: 23 Oct 2017
Posts: 415
Thanks given: 150
Thanks received: 88
Rated this casino
20
2 November 2017 - 6:46pm
#10

Bad casino,about 5 months ago im get bonus no deposit and win,to make withdrawal chat support,but they statement my win no legitimate,because my country not eligible for any bonus,and my balance just for fun Pirate
Fortunately I did not deposit, Joking

catoumba
NewbieNewbie
Joined: 30 Dec 2017
Posts: 2
Thanks given: 0
Thanks received: 2
Rated this casino
20
30 December 2017 - 6:01am
#11

This rich casino is a fraud it took them 2 weeks to verify my documents asking since the 12 of december to withradaw my winnings they were always finding excuses that the credit card voucher was missing i had to send it 5 times anyways at the end they inform on the 19 of december that i ca finally withradaw my winnings of 1000$ i went ahead ad requested a withradaw the very next day 20 of december they informed me 72 hours pending on the 23 of december i went to check on my ecopayz account if the funds were there of course they werent i check back with the casino only to find out that they put the money back to my casino account claiming that i cant withradaw because all my winnings were from bonus money free spins and that i have to make a minimum deposit of 25$ to be eligible to get 100$ and the rest would be voided lol when i ask them that i fullfill the wagering requirements and the bonus balance became actually real cash money they came back saying i can withradaw 100$ per week lol this casino is a fraud i wish i could have read the reviews here before i open a account with them i ask them again on an email the 27 of december to be clear with me if i deposit 25$ would i be able to get 100$ per week? or 100$ and the rest would be voided?still waiting for an answer.I have 3 more casino accounts i never had a problem getting my winnings in 3 days max this casino is FRAUD

CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8252
Thanks given: 4402
Thanks received: 3741
1 January 2018 - 11:48pm
#12

toumba, no-one can really advise you whether depositing $25 will get you any money because Rich Casino has a history of making things up as they go along to avoid paying people. You could very well find that you deposit the money then they cite some other rule that they claim you have broken to avoid paying you anything. Chalk it up to a learning experience and move on, and make sure you do some research on a casino before you play there next time.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

luTavares78
NewbieNewbie
Joined: 2 Feb 2018
Posts: 1
Thanks given: 0
Thanks received: 1
Rated this casino
20
2 February 2018 - 5:54pm
#13

Hello, I come to express my dissatisfaction with this casino and its group of thieves. January 2017 I win 30.000 € on the casino and they refunded me 2 × 500 € and never again I started a procedure but it reams view that they are based in Curaçao and that the casinos are paying a lot of pot of wine. Account blocked with 26.307 € in and without reason and without news or explanations ... So for everyone to know it's thieves (I have all the evidence to support it)

CL-Ed

idAlmeyda
Bronze PlayerBronze Player
Almeyda's picture
Location: Indonesia
Joined: 8 Jan 2018
Posts: 274
Thanks given: 133
Thanks received: 149
Rated this casino
20
3 February 2018 - 5:18am
#14

I think rich casino and some other casinos run by the same operators they all have blacklist predicates, I really agree with that, because I also experience the inconvenience of playing there, their website is not easy to run on the device I use, livechat is not perfect , their bonuses are often problematic which ultimately harms the player, account verification is very difficult, I have tried playing 2 years ago and the result is bad, better try another casino that has proven good and responsible

CL - klaw

auJackie900l
NewbieNewbie
Joined: 30 Mar 2018
Posts: 1
Thanks given: 0
Thanks received: 1
30 March 2018 - 5:10am
#15

In the last 6 months i have put in over 10000 Aud in to rich casino and have no won once when your playing with bonus money it never stops paying but once that is nearly out it start to lose and never gets past the bonus. I have tried playing in tournaments with i will be leading or in the top 3 and qualifying for a prize and then on the last day i always get knock off the top just far enough tok miss out on a prize. And the players that beat me will jump up by crazy ammount luke $5000 in an hour to be in front of me to win a prize of $500 it does not seem on the level. And i believe they should be fined and banned. It can not be legitimate

CL-Ed

idEljuno
Bronze PlayerBronze Player
Eljuno's picture
Location: Indonesia
Joined: 22 Feb 2018
Posts: 275
Thanks given: 325
Thanks received: 173
31 March 2018 - 8:18am
#16

Strongly not recommended for online casino site selection, they have many disadvantages in every corner, including their site is quite difficult to run, customer support is also not always available (such as uninhabited homes) and of course they also create many cases that are very harmful customers, better be careful or preferably away from casino sites this one

CL-Ed

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