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Rich Casino Review

Rich Casino is an online casino established in 2009 with games supplied by Betsoft, Parlay Entertainment, Pragmatic Play, Rival Gaming, and Visionary iGaming. It is operated by Engage Entertainment Group Inc. and is registered under the jurisdiction of Curaçao. Last updated: August 22, 2011.

usWarning! This casino is blacklisted and should be avoided.


rating: Very Bad


Review of Rich Casino

Rich Casino is an online casino using the software suite from Top Game. It accepts customers from most countries including the USA, and is "licensed" out of Costa Rica (which basically means nothing other than they have a general purpose business license). Open since 2009, the casino initially operated without issue, but in recent times players have complained of non payment when they win. Our own investigations have been ignored by the casino, hence they should be considered blacklisted.

Blacklisted - very slow pay and unresponsive

We have taken the decision to blacklist Rich Casino and others owned by the same operator Blefondia Holdings - namely Thebes Casino and Casino Moons - due to extremely slow payment of winnings (see forum thread here: Rich Casino - anyone paid?) and unresponsive customer support. While the casino stepped up to pay our original complainant after several months, the complaints keep coming in and the pattern continues. It is our recommendation therefore that players stay away from this casino as there is a good chance that you will not be paid should you win.

Games and Software

Rich Casino's games are available through an attractive gaming lobby which provides you not only with the games themselves but convenient rules, and explanations of the games. The games on offer include roulette, blackjack, various classic and video slots, video poker and other games, for example keno.

Like all Top Game casinos, the software uses a tabbed browsing interface allowing you to open and play multiple games at once (we're still trying to work out why though). Another altogether more useful feature is the integrated live chat facility which is right there in the casino with you, should you need to speak to a support representative. The download of the software is quick so you'll be up and away in no time.

There are four progressive jackpots available at Top Game casinos, and they are shared between a number of different games. The Stars and Stripes jackpot stood at a touch over $300,000 at the time of this review, while the Fruit Jackpot, and Monster Madness Jackpot were both in six figure territory.

The main drawback we should mention is the number of games which, at around 60 (including line number variations on the same slots), is certainly far less than your average Microgaming or RTG casino has to offer, and is definitely lacking in the table game department.


The welcome bonus offered by Rich Casino is currently set at $3333 in total over your first four deposits. An important caveat is that you may not withdraw in between claiming any of these bonuses and your balance must be zeroed. In other words, you can only claim the 2nd bonus if you lose your money on the first.

In addition to the welcome bonus, Rich Casino runs daily bonuses which reward regular depositors, as well as extra deposit coupons. The Master Gamers Club run by the site is the VIP program and whilst all customers receive membership to the Crystal Room, membership of the Titanium and Black Diamond Master Clubs are by invitation only and come with a variety of treats and bonuses.


Rich Casino processes all transactions in US Dollars, and accepted methods of payment to the site include Visa, Mastercard, Diners, American Express, eWalletXpress, Money Transfer, EcoCard and Neteller. The withdrawal options were a distinct let-down though - there are only four to choose from (only QuickTender/UseMyWallet and eWalletXpress for US players), and withdrawals are only processed once per week, on Mondays. Withdrawals are limited to a maximum of $2500 per week which although poor, is not in itself unusual, but the way Rich Casino handles this issue is not the best. Any excess withdrawal over the $2500 limit is returned to the player's account who is then forced to manually withdraw $2500 a week afterwards - a cheap ploy used by casinos who would prefer players lost their winnings before paying them.

Rich Casino should be avoided by all prospective players. There is a high chance that you will not be paid if you win, and operating out of Costa Rica means there is no recourse for you if you have a dispute with the casino. Steer clear.

Warning! This casino is blacklisted and should be avoided.
10 replies • Last post


Joined: 10 Dec 2012
Posts: 1
Thanks given: 0
Thanks received: 2
10 December 2012 - 1:42pm

This casino is entirely a fraud. US Players - Do not use them at all, they WILL NOT allow you to withdraw the money under any circumstances.

I won $5,000.00 playing blackjack, without any bonus code. The company has a policy that you cannot withdraw more than $500.00 a month. After a great deal of complaining to this casino, they sent me a check for $1,500.00 and the bank would not honor it. They informed me that there was no money in the account.

This casino preys upon US players. They have no intention of paying any monies out. They just depend on you losing so they can take your money and go.

After the check bounced, I called them to get an explanation and they hung up on me.


2 members gave thanks for this useful post: CL-Ed, Ki'aha Long

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7213
Thanks given: 3368
Thanks received: 2731
11 December 2012 - 6:35am

Thanks for sharing your experience Jetam2 and sorry you had to find out about these guys the hard way.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 339
Rated this casino
12 June 2014 - 2:33pm

Another one topgame casino, which was blacklisted for extremely slow paying and unresponsive support, and this is not surprise for me at all, as i already told in other reviews of topgame casino, chances to get good experience at any topgame casino is extremely low, most likely you will just lost your deposit, but if you win, casino will find 1000's reasons not pay you your winnings, or pay it for a month, even small amounts of money.
I played at rich casino only once, with no deposit bonus of course, nowadays i will not even take no deposit bonus from such casino, but in past i took all no deposit bonuses, because did not know that can be really rogue casinos who just want to stole my money. With my no deposit bonus i had some playtime, but lost in the end and just uninstall casino, and i am 100 % happy with this, because this helps me not have any headache with them, because i am know that this guys not paying, or will pay after half of a year headache, no thanks, i did not want such free money.
Avoid this casino, it is rogue, and no one should play at such bad casino.

1 member gave thanks for this useful post: CL - klaw

Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
21 July 2014 - 8:55am

Rich casino using top game software and it is a lie that it is top software because i think it is down software and it is really hard to find any worse software. I read many bad reviews of casinos in this software on many sites and even here most casinos with this software is rogue. It is typical for bad casinos that they can get only plus for me at least they allow to download software on personal computer and enjoy games without any lags or hassles. I tried this casino because long time ago find some affiliate who give no deposit bonus with his link if player come with this link he will get no deposit bonus it was not a lie and after download and register i see no deposit bonus added to my balance. Typical for top game software live chat operator appera without even my permission and start offer me bonuses on my real money deposit and for me it is already stop sign for me to not play in this casino i not like when things like this happens. I am lost my no deposit bonus and unistall this casino and never come back to it. Miss this casino it is rogue and scam.

1 member gave thanks for this useful post: CL - klaw

Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 257
Rated this casino
17 September 2014 - 7:05pm

Rich casino one more in blacklisted list here. Not very interesting to make reviews about such casinos, because usually when you make post about good casino, you have good feelings, remember some good wins and withdrawals, how you spent money won, but for casinos like rich casino usually there is no any good experience, and it is hard to be positive. I tried this casino couple of time, get 1 no deposit as welcome offer, then make deposit, and after some time casino give me another deposit. Like usually i will start from pluses and minuses.
+ Software. Topgame software is good, i mean not slots or games, just software. Everything loading fast, and my gameplay was ok, i did not had any problems.
+ Bonuses and promotions. With that everything is good here, but probably it is because casino from begin was shady, and just want to get as much players deposit, as it can, and to do this they offer many good bonuses.
And minuses.
- Withdrawals. I did not know how about here about withdrawals from this casino, but on our forum i knew at least two players who did not get their winnings.
- Support is bad, according to this same two people experience.
Final mark.
Blacklisted is always bad, but here i can confirm that it is bad casino.

2 members gave thanks for this useful post: CL - klaw, Ki'aha Long

prat21's picture
Joined: 4 Feb 2016
Posts: 1
Thanks given: 0
Thanks received: 1
Rated this casino
4 February 2016 - 9:13pm

This Casino is extremely dodgy! I had a win on slots & not only did they not pay out they wiped out my £150 balance to zero. No reply to e mail.

1 member gave thanks for this useful post: CL-Ed

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7213
Thanks given: 3368
Thanks received: 2731
18 February 2016 - 4:58am

Sounds like they have not changed much over the years.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

Fortune HunterFortune Hunter
Location: The North
Joined: 6 Apr 2016
Posts: 1914
Thanks given: 108
Thanks received: 487
Rated this casino
27 May 2016 - 1:46am

Rich casino was probably one of the first Topgame casino I joined a while ago. What always amuses me about Topgame casinos is that mostly they offer a large no deposit bonus for new players and even some have wagering requirements, but you still can't withdraw after wagering is done, because as they say before you have made deposit, you cannot withdraw and basically it is a free play money. The same thing happened to me at Rich casino, when I asked about wager I was told it was free play money. Topgame has bad reputation and I have read many complaints as well. I never made any deposit there cause I doubt their trustworthy.

1 member gave thanks for this useful post: CL-Ed

Silver PlayerSilver Player
bossulo's picture
Joined: 7 Oct 2017
Posts: 437
Thanks given: 175
Thanks received: 173
Rated this casino
13 October 2017 - 9:07am

rich casino website has been blocked by my country's government. I asked support and they allowed me to use vpn
I tried to deposit 50$ not claim bonus and playing BIRDS betsoft until my balance 378$. I can not withdraw my money. after I contact support they close my account because use VPN. many steps I have taken to claim my right they no pay me

1 member gave thanks for this useful post: CL - klaw

"The big one" for my live in the future

idEndro Nawawi
Silver PlayerSilver Player
Endro Nawawi's picture
Location: Indonesian
Joined: 23 Oct 2017
Posts: 418
Thanks given: 150
Thanks received: 77
Rated this casino
2 November 2017 - 6:46pm

Bad casino,about 5 months ago im get bonus no deposit and win,to make withdrawal chat support,but they statement my win no legitimate,because my country not eligible for any bonus,and my balance just for fun Pirate
Fortunately I did not deposit, Joking

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