Reel Spin Casino Review
ReelSpin Casino is an online casino established in 2013 with games supplied by Realtime Gaming. It is operated by BeSoftware N.V. and is registered under the jurisdiction of Curaçao. Last updated: August 29, 2017.
Review of ReelSpin Casino
American punters have no shortage of Realtime Gaming (RTG) powered casinos to play, although the quality of the sites range from great to outright criminal. Sadly Reel Spin Casino has veered sharply from the former towards the latter in recent times after a change of management, and we can no longer recommend it is a safe place to play.
Warning: under new management, linked to rogue operatorThe operator of this casino changed hands in November 2016 after a fierce legal tussle between three brothers in the Ferster family that jointly owned the casino operations business. It has since emerged that after taking over the new and inexperienced management engaged external consultants to advise them that are connected with the unsavoury AffPower group, an organisation that we have blacklisted for a couple of years now due to their penchant for engaging in criminal behaviour. This casinos and all those run by the same management should no longer be considered a safe place to play. The new management has no experience in running an online casino and the people they have brought in to advise them are outright rogue operators.
Software and game selection
Reel Spin Casino is powered by RTG, and the casino is provided via both a downloadable piece of software as well as an "instant-play" website based platform. The majority of players will be just fine with the web-based platform, as you likely don't want to have multiple casinos clogging up your hard drive. The site also supports mobile play, so you can load a limited selection of games onto your smartphone or tablet and spin away.
If you've played at any other RTG casino, you will know exactly what to expect in terms of game selection, as the sites all have more or less the same games. You can expect to see dozens of video slots in the casino's library including tried and true favourites like Triple Twister or T-Rex along with newer releases like The Big Bopper and God of Wealth, and there are also a healthy number of games that are of the classic variety. There are also a bunch of table games present, including blackjack, roulette, craps, three-card poker, and more. Variations on these games also flesh out the library, giving Reel Spin a great software set.
Banking and customer support
Any casino dealing with American players will have some issues when it comes to banking, thanks to archaic laws put into place that restrict bank options for gambling transactions. ReelSpin is no exception and the options you have for dealing with this casino are limited. They offer deposits and withdrawals through EcoCard and Visa, while payouts can also be handled via check or bank transfer. The payout time isn't horrible, but punters can expect to wait a few days before they see their winnings. One other point to note regarding the banking is the $4000 weekly withdrawal limit.
Customer service is available through email, telephone, and live chat, and I ended up ringing the staff through the chat function a few times to inquire about bonus terms. I found the staff to be friendly, fast to respond, and willing to tell me they didn't have an immediate answer, but would work with management to get me an answer. I appreciate that honesty, as it goes a long way from the robotic responses we so often get.
Security, fairness, and responsible gaming
Security is handled by the use of standard SSL encryption technology, which takes and encrypts your credentials and payment options as they're sent between your computer and the casino's servers so that they cannot be read by anyone else. This is something that we still don't see from all casino developers, so it's nice to see that ReelSpin is taking charge and protecting their customers in this way.
The casino is licensed by Gaming Curacao, which should be considered worthless for all intents and purposes from a player's point of view.
Unfortunately the casino is doing only the bare minimum when it comes to responsible gambling. There is a short page on the casino's site, wherein players are given information about how to set betting limits or self-exclude from the site. However all of these things require you to contact support and make a request, as opposed to self administered controls that you are able to use at casinos that are regulated in the United Kingdom for example.
Reel Spin Casino is no longer worth visiting. The change in management and engagement of external advisers that are renowned for running clip joint casinos that cheat and rip off players is a huge warning sign that current and prospective players should all take heed of.