Red Queen Casino Review
Red Queen Casino is an online casino established in 2005 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Easi Games Limited and is registered under the jurisdiction of United Kingdom. Last updated: January 23, 2018.
Review of Red Queen Casino
Red Queen Casino is an online casino that was founded in 2014 by Easi Games Limited. The casino is licensed in the UK and its games are supplied by a variety of software developers, several of which I had not come across before. It is usually a pleasant surprise to come across a casino with some new games, so I was eager to take Red Queen for a spin to see how they stack up to the competition.
Software and game selection
Red Queen Casino has its games supplied by the likes of 1x2 Gaming, SGI / WMS, Elk Studios, NextGen Gaming, and Thunderkick, via the Nyx Interactive gaming platform. The entire casino is accessed through a web browser, meaning that it does not require a cumbersome download and installation of any software. Most of the games use the Flash plugin to run, although a few of the newer ones from Elk Studios for example run in HTML5.
Registering an account at Red Queen Casino was very easy, requiring less than a minute of my time to get everything set up. The game selection at Red Queen Casino is pretty healthy, with dozens of choices when it comes to slots, table games, keno, bingo, scratch cards, and arcade games. Overall I found the games to be of varying quality, with some excellent titles offered right alongside games that disappointed both in terms of graphics and features.
Starting with the highest quality games, you can find numerous titles under the banner of SGI or Scientific Gaming. This includes games made famous at land based casinos from WMS Gaming and Barcrest, who are now subsidiaries of SGI. Think of games like Bruce Lee, Zeus, Raging Rhino, and Cashino. Other impressive looking games are supplied by the likes of Thunderkick, and Big Time Gaming. On the other hand there are games that aren't as impressive as that lot, including those supplied by lower end developers such as 1x2 Gaming, along with famous but tired looking games from Aristocrat.
The couple of slots from Elk Studios, namely The Lab and Electric Sam, were probably the most polished of the lot and included an interesting feature that allows you to choose a betting system to use while playing. There are three choices which consist of different ways of automatically raising or lowering your bets to different levels after you have a winning or losing streak. Of course you must always remember that while a lot of people swear by them, betting systems do not change the house edge of the games and as such do absolutely nothing to make you win or lose more or less than you would otherwise.
Table gamers are well catered for with a healthy selection of titles, with games such as Sic Bo, Three Card Poker, Baccarat, Caribbean Stud, War, Odd One In, and Texas Hold'em available to play. There are also several variations of Roulette and Blackjack on offer, with bonus options and rule variations to help keep things fresh, along with a couple of live dealer tables too. Video poker is available in a limited way, with the casino offering All American, Jacks or Better, or 10s or Better.
Banking and customer support
Banking at Red Queen Casino is decent, with a standard selection of methods to both deposit and withdraw funds from the casino via credit cards and common e-wallets. Most deposit methods will have funds in your account instantly, but my experience was that payouts to an e-wallet take around 2-3 days. I was disappointed to find that my withdrawal was held pending for a day or so before it was approved. There is a daily withdrawal limit of £3,000 which, although not ideal, will probably only inconvenience the high rollers among you. However a big gotcha for said high rollers that I found in the terms is the maximum daily win limit of £25,000 across all games, while you are only allowed to win a maximum of £10,000 on any one single bet.
Customer service is available through telephone, email, and instant messaging. It is available in expanded UK business hours, between 7:30am and 5:30pm GMT Monday to Friday. When the staff was available for instant message, I did find the help to be cheerful and able to answer any questions I had.
Security, Fairness, and Responsible Gaming
In terms of responsible gaming, Red Queen posts the usual page about problem gambling and offers links to assistance organizations as well as websites that can help keep minors from accessing online betting sites. It improves on this though by allowing you to set daily limits on your account settings page. A self exclusion request requires you to contact the casino via customer support.
Red Queen Casino is a good UK licensed online casino, but there are several improvements that it needs to make if it wishes to rule the market. Although the game quality varies and some are unimpressive, I think the unique library of games is a feather in its cap as this is one of few casinos that really does offer something different. However the restricted customer support hours, the lack of million pound progressive jackpot slots, and the daily win and withdrawal limits can all be improved upon.