Red Dog Casino is an online casino established in 2019 with games supplied by Realtime Gaming and Visionary iGaming. It is operated by Arbath Solutions OU and is registered under the jurisdiction of Curaçao. Last Updated: February 3, 2021.
Over the past week, I've spent some serious time at Red Dog Casino, a betting site launched in 2019 by Arbath Solutions OU. The casino caters to those in the American betting market, providing the same Realtime Gaming (RTG) software that powers most U.S. friendly casinos. The site looks attractive at first glance, but I soon found a number of issues that should make you reconsider playing there.
The Red Dog Casino site is well-designed and attractive, which is something that a lot of casinos can't claim. Unlike a lot of other RTG casinos you're not going to have to download and install anything to your computer, as the casino runs entirely in your web browser. Mobile play is fully supported as well, and I had no issues navigating the casino on my iPhone.
The casino boasts a couple hundred slot machines, with both 5 reel video slots as well as classic 3 reel games on the roster. As per usual with a RTG casino a lot of the games are older, so they're not really going to wow you in terms of visuals. With that said, these machines play well and don't have any major issues. There are more modern games that have been released over the last few years too, and I recommend you stick to these if you want a more up to date experience. Progressive jackpots are tied to a lot of these games, so you can win anywhere from a few hundred bucks to over six-figures on some games.
Table games are also available, with electronic Baccarat, Blackjack, Roulette, and various types of table poker on offer. But if there's an area I really liked more in the games section, it was the live dealer software that Red Dog offers. These games are broadcast from studios run by live gaming provider Visionary iGaming. The table minimums and upper limits are higher than the electronic RNG games, so you'll have to put out more money to play, but the pace of the play is slower. So there are options that cater to table game players no matter your preference.
So far so good, but where this casino really falls down is in the critical payments department. The casino accepts deposits using only credit and debit cards, NeoSurf, and Bitcoin. Notably absent are common e-wallet options that are immensely popular with online gamblers. If you choose to use Bitcoin, you need to know that you can't gamble in the cryptocurrency at Red Dog, so your deposit is converted into U.S. Dollars while you play and then converted back to Bitcoin once you withdraw.
Speaking of withdrawals, the news is even worse. For starters the minimum amount that you can deposit at the casino is only $10 but the minimum you can withdraw is a much higher $150. The home page of the casino features a section entitled "fast payouts" but from what I have seen nothing could be further from the truth. The casino institutes the common RTG policy of a maximum of $2500 per withdrawal, and you can only make one withdrawal per payment method per week. There is no exception made for progressive jackpot wins in the terms so I can only assume that if you won over a million at this casino they would still elect to pay you at $2500 per week at best. But if you think there is a chance that you will be paid that much or that quickly, let me adjust your expectations.
After reviewing Red Dog's sister site El Royale Casino and warning of potential slow payments we have been inundated with players complaining about being slow paid by this operator. And if making you wait weeks, if not months, to receive your money is bad enough, it seems that when they finally do decide to pay they will rarely pay out more than around $300 at a time. This means you will have to go through the whole agonising process again if your withdrawal is bigger than that. I really can't stress enough how unacceptable and exploitative the payment policies and procedures are at this casino.
Customer support can be reached using email, live chat, and telephone. They are friendly enough when dealing with regular mundane support questions, though we have been told that they may resort to threats when questioned by a dissatisfied player.
Red Dog takes steps to encrypt data in transit to and from their site using SSL encryption, which helps protect your private information as it moves from the casino's server to your computer. This is the standard form of encryption used by secure sites across the web today.
The casino's operator Arbath Solutions OU has a license to operate from Curacao eGaming. As we have warned many times before, a Curacao license means nothing for prospective players. The jurisdiction is a regulator in name only and, as evidenced by the deliberate slow pay and instalment policy of casinos like Red Dog, they could not care less about the conduct of their licensees.
Interestingly enough, Red Dog publishes a page that claims to show the actual return to player (RTP) percentages for their games each month. This is highly unusual for a RTG casino, and something that would normally be very welcome. However without any third party endorsement or evidence to back these numbers up, and given the highly questionable other policies pursued by this casino, I regard the numbers as dubious at best.
One interesting clause I found buried in the terms is that the casino reserves the right to "disqualify any payout" should the player be judged to have used any type of betting system, including the popular Martingale. No betting system has ever been proven to give a player an advantage over the casino, and the usefulness of the Martingale was mathematically disproved in 18th century France. So I find the casino's fear of them a little curious, but it is well worth warning players that this term exists.
There is a responsible gaming page on the Red Dog website, with the group offering up information on fighting gambling addiction. However there are no settings that you can apply to your account like we see at properly regulated casinos, and you will need to talk to support should you wish to self exclude.
I feel that by now I shouldn't need to say it but here it is anyway: don't play at Red Dog Casino. The payment delays and tiny instalment policies are an insult to their customers, and in my opinion they are encroaching on rogue casino territory.
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Comments
You are spot on. I'd bet dollars to donuts that they are either paid posts by employees/affiliates or they are offering incentives to their customers to come here and post this BS. Notice it is all about "the service" and how wonderful the staff are. Nothing about being paid an actual withdrawal.
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.
Black list all their sites. Slots Empire, Aussi Play, El Royale,💩 They all have the same theme , they offer plenty but supply nothing should you win.👎
It is nice to see that some new players have taken the warning and deposited elsewhere.👍
I'm not one for conspiracies, but the last 2 reviews for this poorly-rated, blacklisted casino are 5-star reviews from accounts with no other comments/reviews and similar usernames (generic words + 2 numbers). The pessimist within me wonders if Red Dog isn't trying to improve their rating here.
CL-Ed
Ed's note: we believe that this is an incentivised post made on behalf of the casino. Please take it with a grain of salt.
I have been playing at red dog casino for almost 2.5 years now...of all the places I have played at, I get the best customer service here by far. Hazel is my favorite host and they have always been fair with me. I think it's ridiculous that they are blacklisted here.... I have played at almost 8 different other sites and red dog casino is by far a better gaming experience, better customer service, and a more enjoyable site than any other
You may be baffled Redraider91 but don't forget that you are a sample size of 1. Don't make the common mistake of assuming that your personal experience applies to everyone else. If you're seeing all these awful reviews it should be telling you something, and that something is not that everyone else is wrong. BTW you might want to check out the pages worth of reviews left by angry players on our review page for one of their other casinos, El Royale Casino.
Do you mind telling us how quickly they pay your withdrawals?
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.
Ed's note: we believe that this is an incentivised post made on behalf of the casino. Please take it with a grain of salt.
I have always had fantastic customer service with Red Dog. I think they need more staffing but they are always amazing in helpimg when they can and usually go above and beyond with their service! I have been with them for more than a year and to this date cannot think of a single complaint against them! I am baffled why others are not giving the same type of review...love this site!
Dear milanrapanteit,
The Red Dog design has been created from scratch by our designers team, who were certainly not inspired by the sites from 1995. We're sorry to hear that the design didn't meet your expectations. In regards to rogue casino brands, we have never been connected to any brands listed there and some of those are still our competitors on different markets. All the casino games including slot games are powered by Real Time Gaming and we cannot affect the payout in any way whatsoever. That proves a September jackpot win on Red Dog casino of $295k playing the "Spirit of the Inca" slot game. Also as I can see from my side, according to your gaming history, you have given a try playing with only one trial bonus over 2 month ago without having full insight of the games the brand offers.
Kind regards,
Emily
Lambino
Representative of El Royale Casino, Red Dog Casino, Slots Empire Casino.
This place is very low quality, the website looks like it is from 1995, and there is a family of these Rogue casinos that use this same cheap website platform just in different colors.....all fonts on the website are written in Comic Sans....come on, that in itself smells fishy already. The slots are unfun and horrible, slots also do not pay, the website is definitely not accredited and they definitely do not have a third party audit, which means they are under a rogue umbrella license. I don't want to hear any reply about a random number generator either. stay far far away.
CL-Ed
CL-Ed my comments relate to Casino Listings promoting their recommended casinos along side VERY BAD Casinos.
Am quite sure the likes of Bet365/Oshi/Video slots/wish to have nothing to do with Red Dog or EL Royale or the Slots Empire Casino's.
The only positive coming from these bad casinos reviews is at least now players may well realise some casino's cannot help themselves making money by deception of players.
I really don't understand this question. I'm sure we can all agree that this casino is not being "promoted" here. It is currently rated 3/10 and has a giant red warning section detailing many of the things wrong with it. We also wrote multiple warnings in the review telling people not to play there.
We choose to review casinos whether they are good or bad. I believe that it is better to publicise and warn people about a bad casino than to just ignore them and leave unwitting players at their mercy.
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.
Casino Listings, why do you promote/Review or give the time of day to bad Casino's such as Red Dog &El Royal Casino on the same page as you promote Bet365/ and Video slots ?
I tried a bonus on Red Dog but I didn't enjoy the site layout so I never made a deposit. I was also concerned with the reviews I've read about this casino
CL - klaw
Checked out Red Dog and it was a waste of time. Usually sites offer decent bonus's but this one does not. They offer typical RTG games so really there is no reason to play on this site. There are better options which offer better bonus's and don't have issues with withdrawing. I checked out their RTP page and some of the numbers did not seem to be correct. This casino just has bad news written all over it. There are many other casinos that offer the same games and you don't have to worry about being cheated or not being paid.
CL-Ed
Weli registered at this casino some time ago to take advantage of the no deposit welcome offer which I played but had no luck with and when registering I stated I did not want to receive any communication from them and that was disregarded and instead I have my inbox spammed weekly by this place not a good thing, aside from that It's a typical RTG casino with both mobile and desktop versions same old same old
CL - klaw
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