Prism Casino is an online casino using software created by Realtime Gaming. Operated by the notorious Virtual Casino Group, it has been ripping players off for nearly two decades. We strongly advise players not to deposit any money at this casino. Last Updated: September 3, 2023.
Prism Casino is a Realtime Gaming casino sheltering under the umbrella of Virtual Casino Group of online casinos. This group is well known for their plethora of free chips and deposit bonuses. But sadly they are also well known for excessively slow withdrawal times, and confiscation of winnings citing terms and conditions violations.
There is a very good reason that this casino's operator is able to offer incentives that other casinos can't: they don't bother with the minor detail of paying most winners. The Virtual Casino Group has been at the forefront of rogue casino operation for almost two decades now and they have it down to a fine art. If you demonstrate that you are a big depositor who loses loads of money that then has a small win, they will probably pay up in the expectation that you will be back to lose more later on. But if you roll up and win on your first deposit, or win enough that you are ahead of the amount you have deposited in total, there is almost no chance that they will pay you.
Once you submit a withdrawal request they will ask you to verify your identity, then usually wait a week or two until you complain to tell you they didn't receive the documents, or that they were illegible, or the wrong ones, or a loads of other excuses that mean you have to start all over again. Stick to your guns and overcome that hurdle and they are likely to find some other excuse not to pay you from their T&Cs which are full of traps. Failing that they might even target you with a couple of free chip offers which, if you claim them, will invalidate your winnings because you just broke their rule that bars claiming two free chips without a deposit in between. They have numerous dirty tricks up their sleeves, and if all else fails they often will just leave you hanging with no money sent out. Like I said, they have ripping people off down to an art form.
In years gone by they were run from rogue casino haven Costa Rica, but we are now unsure of the exact location of their operations - unconfirmed reports suggest Eastern Europe. Wherever it is, you can be sure that they are unregulated and unaccountable which means you have no recourse when they inevitably rip you off. The bottom line is, do not play at Prism Casino or any of the many others run by the same operator.
Since it is powered by Realtime Gaming, it offers the same set of games that you see at most other RTG-powered casinos. They offer a couple hundred casino games with 10 progressive jackpots. The games run the gamut from three and five reel slots through to classic card and table games including blackjack, craps, baccarat, roulette, keno, and video poker.
Customer support can be reached immediately via live text chat. Sadly you will usually find you're talking to some poor jaded kid who is sick and tired of dealing with people asking when their withdrawal is going to be processed. Not a recipe for polite and helpful customer service. Prism Casino also provides phone and email support.
What, are you serious? After reading that warning why would you even want to consider depositing at Prism Casino?