Prism Casino Review

Prism Casino is an online casino using software created by Realtime Gaming. Operated by the notorious Virtual Casino Group, it has been ripping players off for nearly two decades. We strongly advise players not to deposit any money at this casino. Last Updated: July 15, 2021.

Warning! This casino is blacklisted and should be avoided.

0.5

Our rating: Terrible

1
Blacklisted

Review of Prism Casino

Prism Casino is a Realtime Gaming casino sheltering under the umbrella of Virtual Casino Group of online casinos. This group is well known for their plethora of free chips and deposit bonuses. But sadly they are also well known for excessively slow withdrawal times, and confiscation of winnings citing terms and conditions violations.

Warning - slow payments, voiding of winnings

There is a very good reason that this casino's operator is able to offer incentives that other casinos can't: they don't bother with the minor detail of paying most winners. The Virtual Casino Group has been at the forefront of rogue casino operation for almost two decades now and they have it down to a fine art. If you demonstrate that you are a big depositor who loses loads of money that then has a small win, they will probably pay up in the expectation that you will be back to lose more later on. But if you roll up and win on your first deposit, or win enough that you are ahead of the amount you have deposited in total, there is almost no chance that they will pay you.

Once you submit a withdrawal request they will ask you to verify your identity, then usually wait a week or two until you complain to tell you they didn't receive the documents, or that they were illegible, or the wrong ones, or a loads of other excuses that mean you have to start all over again. Stick to your guns and overcome that hurdle and they are likely to find some other excuse not to pay you from their T&Cs which are full of traps. Failing that they might even target you with a couple of free chip offers which, if you claim them, will invalidate your winnings because you just broke their rule that bars claiming two free chips without a deposit in between. They have numerous dirty tricks up their sleeves, and if all else fails they often will just leave you hanging with no money sent out. Like I said, they have ripping people off down to an art form.

In years gone by they were run from rogue casino haven Costa Rica, but we are now unsure of the exact location of their operations - unconfirmed reports suggest Eastern Europe. Wherever it is, you can be sure that they are unregulated and unaccountable which means you have no recourse when they inevitably rip you off. The bottom line is, do not play at Prism Casino or any of the many others run by the same operator.

Prism Casino Games

Since it is powered by Realtime Gaming, it offers the same set of games that you see at most other RTG-powered casinos. They offer a couple hundred casino games with 10 progressive jackpots. The games run the gamut from three and five reel slots through to classic card and table games including blackjack, craps, baccarat, roulette, keno, and video poker.

Customer support

Customer support can be reached immediately via live text chat. Sadly you will usually find you're talking to some poor jaded kid who is sick and tired of dealing with people asking when their withdrawal is going to be processed. Not a recipe for polite and helpful customer service. Prism Casino also provides phone and email support.

Deposits and withdrawal options

What, are you serious? After reading that warning why would you even want to consider depositing at Prism Casino?

Warning! This casino is blacklisted and should be avoided.
14 replies • Last post

Comments

usx091713x
NewbieNewbie
Joined: 14 Jul 2021
Posts: 1
Thanks received: 1
Rated this casino
14 July 2021 - 10:32am
#1

One of the shittiest casino ever!!! I requested a withdrawal on July 7th and after 7 days they tell me they have not recieved my payout detail so they fuck*n canceled my payout. After I proved them with receipt they told me to send it again. So I have to wait 3+ days for them to review my bitcoin detail. Like whats there to review? Its a bitcoin address for fuck sakes. Now I have to re-request my withdrawal!!!..7 days my a**…

CL - klaw

usMarvin Dail
NewbieNewbie
Joined: 21 Dec 2020
Posts: 1
Thanks received: 1
Rated this casino
21 December 2020 - 1:07am
#2

This casino is shit. I built up 4500 in winnings and they find every excuse to not pay you. I submitted all paperwork and they still will not pay you. Give them you're credit card information and hope they don't rib you. Cancel all credit cards related to this site!!!!

CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 9905
Thanks given: 5855
Thanks received: 5020
20 December 2020 - 10:57pm
#3

Yes, as it says up the top of this review they are still blacklisted. It is unlikely that will ever change as Prism Casino has been so bad for so long.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

usShirley L Roland Worth
NewbieNewbie
Shirley L Roland Worth's picture
Location: Lake Worth Beach, FL
Joined: 16 Dec 2020
Posts: 1
Thanks received: 1
Rated this casino
16 December 2020 - 1:41am
#4

Just started playing Prism Casino, been waiting on my payouts keep telling me 3 to 5 business days, getting frustrated! Are they still blacklisted? Anyone else are you getting paid??? Help!!

CL-Ed

idZaelany Zael
Silver PlayerSilver Player
Zaelany Zael's picture
Location: Indonesia
Joined: 6 Nov 2017
Posts: 320
Thanks given: 66
Thanks received: 63
10 November 2017 - 4:16pm
#5

Prism Casino in blacklist, thanks a lot. Sometime i want try RTG game i here to make some lucky choice. Thanks a lot for this information, you save much people in casino LOL.

idEndro Nawawi
Silver PlayerSilver Player
Endro Nawawi's picture
Location: Indonesian
Joined: 23 Oct 2017
Posts: 415
Thanks given: 150
Thanks received: 89
10 November 2017 - 2:56pm
#6

do not trust your money on this site, if you want to play RTG game slot look for casino with good reputation, you will lose your money and time

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 9905
Thanks given: 5855
Thanks received: 5020
7 December 2015 - 6:10am
#7

No problem, all feedback is appreciated. The problem with these guys is that I have seen it all before. They supposedly clean themselves up for a while then they inevitably go back to their old ways. I just don't want to see anyone else get burnt. The owner's criminal conviction and jail time for fraud also does not sit well with me. If they were set up in a properly regulated jurisdiction, they would fail the tests of character required of licensed operators.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

usbyersjt
Low RollerLow Roller
byersjt's picture
Location: Houston, TX
Joined: 1 Dec 2015
Posts: 25
Thanks given: 8
Thanks received: 28
Rated this casino
4 December 2015 - 3:48am
#8

I have another withdrawal, $314.09, coming by check. I'll let you know how it goes. The first time, I did have to provide a number of IDs for verification: Drivers License, utility bill, credit card front and back (but I blacked out the CVS and all but the first 4 account digits), and filled out their form. I put it all in a PDF and emailed it. I'm not trying to be contrary. If I had read your site at the start (just found it 2 weeks ago), I don't think I would have used them. But, so far, I have had no problems. Have they gotten the message and improved? Let me know if you want more information. Interestingly, their bank is not in Costa Rica, if that matters.

2 CL-Ed, CL - klaw

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 9905
Thanks given: 5855
Thanks received: 5020
2 December 2015 - 12:46am
#9

If I were you byersjt I would count my lucky stars and move on to somewhere more reliable.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

usbyersjt
Low RollerLow Roller
byersjt's picture
Location: Houston, TX
Joined: 1 Dec 2015
Posts: 25
Thanks given: 8
Thanks received: 28
Rated this casino
1 December 2015 - 9:46pm
#10

I received my bonus check my mail from Prism Casino last month for $118. I deposited it in my bank and it cleared within a week. I have had no problem with Prism Casino to date.

CasinoListings

grmrocharon
Gold PlayerGold Player
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 434
Rated this casino
28 October 2014 - 12:17pm
#11

This casino is another quite common example of a rogue and unreliable casino, that is not (and also never was) a subject, that would like to also pay its customers back (I sometimes call it somewhat like "accepting unidirectional payments"). I knew it, as it is quite common along these casinos, via claiming one of no deposit chips that they offer - and there are quite a lot of them 🙂 This story was very simple. I claimed the chip, began to play (to be correct, I firstly began with playing video poker - although most of the time it is disabled to even open after claimed a chip at Real Time Gaming casinos, this was enabled) and then after a while played slots. The next thing was what you could imagine - after I finished the playthrough, I asked the live chat about the withdrawal process, it claimed that I am eligible to withdraw the funds, of course that after some verification (sending images and also little deposit). The problem happened after I sent the ID verification – they have replied to me that ID’s are OK, but I have played also unallowed games within the playthrough and thus im not eligible to withdraw anything.
Fortunately this happened before I made the initial deposit, otherwise I could have done much more problems to myself trying then to get the payment back 🙂.

CL - klaw

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks received: 303
Rated this casino
21 July 2014 - 1:54pm
#12

Prism casino using real time gaming software and belong to very rogue group i google about it in past and not find any good information or good reviews so this is really scam casino and it is not have a goal to give you fun and give a chance to azart and good feelings this casino have only one goal this goal is steal your money. Prism casino allow to download software on personal computer and this is also only one good thing in this casino. Luckily i never done deposit in this casino so i can not share my experience with payouts but i played with free chip in hidden riches video games i remembered it very good because this game has very nice sounds in free spins feature and also i played some other games that i like but like this always happen when i am almost finish wagering requirements for my no deposit bonus slots start to be cold all of them and i was not able to clear this bonus and test payout request but probably it is better and every thing to the better. It is black listed casino and not play in it it is make no sense because you will not get winnings.

CL - klaw

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 341
Rated this casino
13 June 2014 - 10:35am
#13

I know virtual casino group very well, this days they did not accept customers from Belarus, but before i was ok to join their casinos and take no deposit bonuses. They all using real time gaming software, and i played at all their casinos. With prism casino i received 50$ no deposit bonus, yes it is big bonus, and all their network was giving such big no deposit bonuses, but even in these times i already know that this casinos not safe, so i just tried them for fun.
With my 50$ freechip i had plenty of playtime, because i did not big high like i usually do with freechips, i bet in a range of 0.20 - 0.50 and just keep getting fun and features on game. I wagered about a half of my bonus, but then go to paydirt slot, and since it has insane variance i just lost my balance there. But i did not care about it, since even few years ago this casino already was famous for insane slow payments and troubles with verification.
Like for any other rogue casino, i can suggest only one thing - stay away and did not play at this casino. It is sick that this guys still operating and did not closed. Better choose safe and reputable real time gaming casino.

CL - klaw

usDToastie
NewbieNewbie
Joined: 29 Aug 2009
Posts: 1
Rated this casino
29 August 2009 - 9:45am
#14

I requested a payout of $450 and they where going to take the bonus out of that amount leaving me with a payout of $239. I decided to put the money into their sister site played it through and I have not be back yet.

Post new comment

Earn CLchips by posting a mini-review

Nothing beats feedback from other players about an online casino, be it good or bad. If you have experience with this casino then we would love to hear about it. We are currently awarding 5 CLchips for every qualifying mini-review.

Login using your social network account
Or log in with a Casino Listings account

Login or register to post comments

Registering for an account takes less than a minute and you will be brought right back here to comment afterwards.