Princess Casino Review

Princess Win Casino is an online casino established in 2014 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Direx N.V. and is registered under the jurisdiction of Curaçao. Last Updated: December 18, 2020.

This casino is no longer open for business.


Our rating: Good


Review of Princess Win Casino

Launched in 2014, Princess Casino (formerly known as Princess Star) is part of the Princess International group, a company that owns and operates hotels and are one of the largest land based casino networks with almost 40 casinos scattered across Eastern Europe, The Caribbean, Africa, and Central and South America. The casino features slots and table games from developers that I had not seen before, which is something of a rarity and a pleasant surprise. Read on to find out what I liked and disliked about this somewhat unique online casino.

Software and game selection

The casino games at Princess Casino are provided by game developers Amatic Industries and SoftSwiss, and in recent times they have added popular games from Net Entertainment. While new to me, I am assured that the slot machines from Amatic will be instantly recognisable to land based players from Eastern Europe and Central America in particular. There is considerable variety in their reel layouts, payline structure and features, and many of them seem to be almost clones of popular games from other manufacturers. For example, Eye of Ra offers an Egyptian themed 720 way slot with a near identical reel layout to IGT's Siberian Storm, Dragon's Pearl is an Asian inspired 50 liner with stacked wilds (which incidentally I found can pay off big time in the free spins round), while Royal Unicorn is a pretty standard looking 20 liner. Others such as Book of Aztec, Book of Fortune, and Billyonaire feature the same wild symbol bonus rounds as found in Book of Ra and Lord of the Ocean from Novomatic.

The quality of the Amatic slots ranges from simple looking, without the graphical bells and whistles that I have come to expect after being spoiled by games from the likes of Microgaming, IGT, or Net Entertainment, through to quite attractive indeed. However they all have the same basic set of sound effects, the repetition of which quickly had me reaching for the mute button. But it is not all bad news as the light nature of the games means that they load extremely quickly and cache in your browser should you want to come back to one that you have been playing recently. There are also a set of slot machines from SoftSwiss, and on the whole I found these games to be more modern and graphically appealing. The pick of the bunch for me was Desert Treasure, an Arabian themed 9 liner in which you can win up to 50 free spins with all wins tripled, In all there are around 30 slot machines to choose from.

The table games are mostly provided by SoftSwiss. There are plenty to choose from including Blackjack and Baccarat, both of which can be played in multi-player mode if you like, one of my favourite games Hi-Lo Switch, Trey Poker, Caribbean Stud, Casino Hold'em, Oasis Poker, and several versions of Roulette, among others. Each game is presented from a pseudo-3d perspective, viewed through your eyes as if you were sitting at the table rather than the bird's-eye view often used by other developers. The graphics are sharp and detailed and there are dealer voice-overs. At first I found the dealer's voice hard to understand as she speaks English quickly with an indeterminate Eastern European accent, but after a couple of minutes I got used to it. For a laugh, I tried switching the site language over to see if the voiceovers changed too. They did when I chose Russian (and she sounded authentic to my non-Russian understanding ears), but she continued to speak English when I switched to German and Spanish, so your experience my vary depending on your preferred language.

Banking and support options

You can transact to and from your account, and play at Princess Casino using US Dollars or Euros, and you can set your account up to maintain balances in either or both of these currencies at the same time. The set of deposit and withdrawal methods is good, with the casino accepting Skrill, Neteller, Credit Cards, Paysafecard, Bitcoin, and bank transfers. You can withdraw back to your credit card (bank permitting) or use Skrill or Neteller to cash out, and each withdrawal has a €/$1 fee. I made a withdrawal of €100, and I was asked to submit documents for identity verification. I submitted documents on a Friday and they were not approved until the next Wednesday, which is far too long even if, as I suspect, no-one is checking them over the weekend. On a positive note I was pleased to find that I could upload my documents to my account on the website via a secure SSL connection rather than forwarding them around via email. The money was then paid to my Skrill account by the following Friday.

Customer support is handled via live chat or email, but there is no telephone support option. I chatted to a support rep and asked a couple of basic questions about the bonus policy. Even though it was the middle of the night in Europe at the time, support was online and available which was good to see.

Security, fairness, and responsible gaming

Princess Casino runs under an industry standard encrypted SSL connection that keeps your transactions and gameplay private. The casino holds an e-gaming license from the Government of Curacao. I was unable to find any information concerning the payout rates of the games at this casino. The paytables in the game themselves do not reveal the RTP values, nor do the game help files on the website. Neither does the casino appear to publish any monthly payout audits, and it does not appear to even claim to be audited.

If you feel the need to exclude yourself from playing at Princess Casino, you must contact the casino via support and specify a time frame. The casino promises to exclude you from logging in for the requested timeframe, and also to exclude you from any promotional emails. There are no self exclusion, deposit limit, or time limit controls available in your account though.


Your satisfaction with this casino is going to depend heavily on your familiarity with both the Princess Group's land based operations and the slots from Amatic Industries. If you are familiar and comfortable with either of those two then the casino is worth a look, while for other players, it depends on how curious you are to try these game that you have not played elsewhere. When you consider the weak licensing jurisdiction, the lack of RTP numbers or independent assurance that the games are fair, it is difficult to rate this casino in the top echelon until we see it in operation for a longer period of time.

This casino is no longer open for business.
4 replies • Last post


dakraam1's picture
Location: groningen
Joined: 3 Jan 2015
Posts: 83
Thanks given: 19
Thanks received: 31
Rated this casino
29 October 2016 - 3:26pm

its a nice casino but the site is not the best most games load slow but the support is good

Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 233
Rated this casino
10 July 2016 - 3:28pm

Princesstar, the first bitcoin casino where i start depositing, i had really great times there with lot of big wins, and lot of big free bonuses, there live support was nice and friendly. i mostly played amatic slots, but discovered those slots are very tight, if u scoop a bonus it might pay back, but for wagering bonuses endorphina or betsoft where a better choice, when i switched to that, i was finally able to wager a bonus, they held and still holding lot of Raffle's on there facebook i won few times 100 spins, and 4 times 50 euro bonus, which is awesome! there cashouts where really fast, and after a while they also build a mobile casino too! great times there, unfortunately bitcoins are not accepted anymore in there casino since they had too much problems with cubits.

CL - klaw

Forum AngelForum Angel
Location: The North
Joined: 6 Apr 2016
Posts: 3170
Thanks given: 211
Thanks received: 929
Rated this casino
10 April 2016 - 9:06pm

Princess Star is one of my regular casinos and I deposit there at least two times a month. I have had many withdrawals there and I have to say they are super fast when it comes to cashouts- I have had them in ten minutes or a little more, but never longer than an hour. That is very nice, considering the fact that I don't play with bitcoins. They have very good game selection and live chat is always available. I have had a few technical prblems with their games like game errors but now everything works just fine. They could improve their promotions because right now there;s nothing for regular players like me, they used to have monthly reload but now they don't. I definitely recommend tis casino.


Gold PlayerGold Player
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 434
Rated this casino
12 November 2014 - 7:15pm

This casino is powered by SoftSwiss and Amatic Industries online games software. Wait?! What… ok. But anyway, never heard (or even have seen) any of these games (or software titles). And the games are not even that great, that I would even after playing them. 😢
Game filter – I think there is not many reasons to filter as I did not know even one game of its all games 😂 so I went through everyone … but anyway filtering is not enough wide for me personally; games search is also dynamic.
I did not see any jackpot available, seems to be a no-jackpot casino. Min deposit is 20 credits, min withdrawal 100 ! very high! Very negative part imho. At least they have no withdrawal limits, only if they would make out some exclusively for someone. ( 😂 )
Live chat available on every site at the bottom as hidable element. They declare email and live chat sup available 24/7 but I am not sure , because at the night there was a period of time when the live chat button was not available.
Summary - games are quite unique, not many places with them (or at least I did not see many). The same like above – nothing interesting enough to remember it, I will not have any effort to return here anytime again.

CL - klaw

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