PlayHippo Casino Review

PlayHippo Casino is an online casino established in 2013 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by PlayHippo Holding Ltd, Malta and is registered under the jurisdictions of United Kingdom, Malta and Curaçao. Last Updated: April 11, 2022.

This casino is no longer open for business.


Our rating: Good


Review of PlayHippo Casino

The first thing that struck me upon visiting PlayHippo Casino was the bright colourful background and the cartoonish logo. This is definitely a casino that projects a friendly and welcoming vibe rather than so many others I have seen with a dark and "too-cool-for-school" style. The casino is available for play in-browser or on a mobile device, and is licensed to operate by authorities in the United Kingdom and Malta.

Software and games selection

The casino is one of several that are run on the EveryMatrix platform - a package which allows the casino owner to choose from games provided by a rage of different developers. PlayHippo has chosen to go for Microgaming, Net Entertainment, Play'n Go and Betsoft games, which offer up a great selection of high quality games, albeit fewer than some of the other casinos that run on the same platform.

The latest games on offer at PlayHippo when I tested them out were The Invisible Man and Cosmic Fortune from Net Entertainment, and Game of Thrones from Microgaming. There are also a huge range of titles including favourites such as Dead or Alive, Playboy, Jack Hammer, Frankenstein, Aliens, and Immortal Romance. In all there were around 400 slot machines to choose from. Those who enjoy playing progressive games have plenty to choose from with the site offering a range of Net Entertainment jackpots, including the massive Arabian Nights, Hall of Gods, and Mega Fortune jackpots, along with a set from Microgaming featuring Mega Moolah as the largest 7 figure jackpot on offer. There are also smaller jackpots for various slot machines, Keno, Caribbean Stud, and the Golden Derby virtual horse racing game.

PlayHippo offers over 20 different table games, around 30 variants of video poker that allow you to pick single or multi-hand modes, plus a range of keno and parlour style games. Of these, the Net Entertainment "Pro Series" table games are probably the best, with excellent graphics, appropriate mood music and a slick interface. Unfortunately the casino does not offer live dealer games for those of you who prefer their cards dealt from a real deck.

The interface for browsing the games is adequate, if unspectacular. You get the usual grid of game logos and/or screenshots that are categorised several ways and arranged in page sizes of between 15 to 35 games (you can choose), and you have to page through them using buttons. One thing they definitely got right though was the inclusion of a quick search box that allows you to type in the name of a game and get results more or less on the spot without a page reload. The site also allows you to keep a list of favourite games which makes it easy to come back and find the ones you like on another day.

Banking and support options

It is easy to move your money into your PlayHippo account, with the casino accepting deposits via common credit and debit cards, e-wallets such as Neteller, Skrill, EcoCard, and WebMoney, along with bank transfers and other methods such as UKash and Paysafecard. Most of those deposit options will get your money into your account instantly. Withdrawals are on par with other EveryMatrix platform casinos, and that is a very good thing. A test withdrawal made to a Neteller account was paid within 6 hours without requiring any proof of identification for our tester. However, in accordance with licensing rules, the casino is obligated to check your ID before you rack up more than €2300 in withdrawals, so you should expect to do this. It is worth bearing in mind that your first withdrawal made each month is free, while subsequent ones will cost you a 3% fee.

The support process at this casino is somewhat less polished. The only way you can contact PlayHippo is via email. There is no phone number for you to ring, nor is there even the option of live chat support. This may bother some people less than others, but in this day and age I regard some form of instant contact as a must for a top online casino, so it is disappointing not to even have the option given the quality of the rest of the operation. As part of the review process I sent two test emails and both were answered within a few hours.

Security, fairness, and responsible gaming

As you would expect, PlayHippo uses an encrypted SSL connection to safeguard your privacy while you browse, login, transact and play at the casino. Although it was a little hard to find, being placed in a menu on the T&Cs page, it was pleasing to see that the casino publishes the theoretical RTP numbers for each and every game on the site, ordered from highest (All Aces Video Poker with 99.92%) to lowest (Hall of Fame scratch card at 85% - ouch!). Players who claim bonuses should be aware that there is an upper limit on the amount you may wager on a single spin or hand while playing with a bonus. For most people it is €8, but for selected countries it is only €4. The limit is not enforced in the software while you play so it is possible to break it without being aware. Caveat emptor!

In terms of responsible gambling controls, you are able to set limits on your deposits, losses, wagering, and even a session time limit from within the account settings section of the site. You can also exclude yourself from logging in for a period of up to 1 year, though if you would like permanent exclusion you need to contact support via email.

PlayHippo states that it keeps customer funds separate from business accounts used to run the casino. However these funds still form part of the assets of the company so in the event of the casino becoming insolvent or wound up, player balances are not protected from being claimed by creditors looking to recover their money. This form of protection only meets the UKGC "basic" level of customer funds segregation, which is more or less equivalent to no protection at all.


I saw a lot that I liked at PlayHippo. In terms of the most important factors, the game selection is good and the withdrawals are very fast. However there are definite improvements that could be made to this casino. In particular some form of instant support is sorely lacking, whether it be instant chat or telephone, and an expanded game selection and/or live dealer games would be a welcome addition.

This casino is no longer open for business.
7 replies • Last post


CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 10190
Thanks given: 6082
Thanks received: 5222
28 November 2018 - 9:59pm

PlayHippo has announced that they are closing down.

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Bronze PlayerBronze Player
tweeksta's picture
Location: western australia
Joined: 6 Apr 2016
Posts: 210
Thanks given: 54
Thanks received: 202
Rated this casino
27 December 2016 - 12:18am

playhippo has to be one of the worst netent casinos that i have ever played at.

i registered an account at playhippo when it first opened in 2013 but stopped playing there shortly afterwards coz the min deposit is $20 and their promos were pretty crap coz unlike most other casinos, here at playhippo casino there is no set minimum amount needed to claim a bonus so the minimum deposit ranged anywhere from a min of $20 to a min of $100 in order to get a bonus. im only a low roller so i usually only play at casinos with min deposit of $10, however if a casino offers a great deposit bonus i am willing to deposit a bit more. at playhippo the only offer i have seen them give on a $20 deposit is 30% deposit bonus which is really crap considering i can get 50% deposit bonus once every month at casino luck & next casino for the same amount.

last month i decided to check out the casino again becoz i thought that they must of made some improvements since the last time i played there since they are still up and running. i was disappointed to see that the site hadnt changed at all since they 1st opened... they were still running the same old crappy promos...

the only difference was that they now have live chat and when i looked at the deposit options i noticed that the minimum deposit for visa and mastercard was only $2 which i knew was a mistake. i took full advantage of this and was able to deposit this min amount up until 2 days ago when they rectified the mistake and increased the min to $20.

since playing again at this casino i have noticed that even though they have live chat it is never available and their email support is one of the worst ever!! i emailed them on several occasions and it took them anywhere from nearly a day up to 4 days to reply.

the only withdraw option i have is by bank transfer and last week i tried to make a withdraw but i couldnt becoz my country wasnt on the list so i contacted support. i emailed them all up 3 times regarding the matter b4 i finally got a reply from them.... by then i had oredy lost all the money i had won.

in the customer support section they state: If we for some reason would answer later than that we might send a little surprise to your gaming account.
i have emailed them asking abt it and several email requests later i got a reply sayin that they answered all my ques within a day... i have the emails to proof them wrong but i cant be bothered anymore coz i dun wanna waste anymore time with this casino

the casino also says that a minimum of 10 is needed in order to claim the 1st deposit bonus... what a load of crap!!!.... the minimum i can deposit using any deposit option is 20!!

the only positive thing about the casino was the deposit mistake and now that it has been fixed i will no longer play at this casino ever again

CL - klaw

Slots FanSlots Fan
Vanilipas's picture
Location: Protaras, Cyprus
Joined: 5 Apr 2016
Posts: 1200
Thanks given: 48
Thanks received: 247
Rated this casino
9 May 2016 - 2:39pm

I have joined them just last week and was surprised why i didnt find out them attractive before:)
At first i must admit that they have nice website interface. It's bright and positive:)
Also they have great welcome offer of 100% match bonus with really great wagering requirements. So i took that bonus without question. But my bankroll went just down and i lost it quick enough. But despite that i liked this casino.
I'm always reading a lot about casinos and i never found bad words about them. So when i made deposit here i had in mind that i'm making it at safe casino. And when i'm making deposit to safe casino i feel bigger motivation to play because i know that my winnings will be payed without nerves wasting.
I didnt check support and withdrawals here so cant recommend 100% to play at PlayHippo but i will give them 4 stars and promise that i will come back here once again. However it's sad that they dont offer more bonuses, just 1st deposit and loyalty points program.


Silver PlayerSilver Player
Joined: 19 Jan 2015
Posts: 348
Thanks given: 1
Thanks received: 127
Rated this casino
15 November 2015 - 9:25pm

This casino offers great opportunities of which I speak below. A few months ago I opened an account and made a deposit immediately after that to me is a hippopotamus gave a bonus of 100%, then I played with 120 €, because my deposit was € 60. Unfortunately, after a couple of slot machines such as Gonzo's Quest and Mega Fortune lost the full amount from my account. I made a deposit using Neteller e-wallet and I had no problems with that. Solid casino with an interesting design and mascot of the casino.


Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 233
Rated this casino
20 August 2015 - 7:26pm

one of the most worse support ever they have!,
those guys on live chat don't know anything believe me, just when i type this i'm still in discussion with them, because i miss 1,15 euro free spins winnings that are on bonus balance, but not in a game if i open it, it takes them nearly 30 minutes to find anything for this tiny little bonus balance, and still they don't see the problem, in one word WAUW! most poor support i've seen, and happened more times, that free spins are given out but not been credited, and after 24 hours still not, and then you have to keep asking for it untill they credit it, amazingly poor service.. Also the most bad thing i see they charge FEE on deposit guy's really? this is the only casino i see in my whole life that charge a fee on deposits. very bad i hate this, and also a reload bonus has a wager of 50 times which is way too high. free spins are cool, but with fair wagering requirement on it and here they don't have it, very bad. i only play for free spins there, and don't put any more real money in.


True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 341
Rated this casino
4 February 2015 - 11:45am

I registered in this casino about year ago, and since that every week i got one same email about their welcome bonus. Every week, all the time, and nothing generally changes. Not sure what the point of this, but one day i finally give up and registered in their casino.
Made my first deposit, and played it all in DOA. Many freespins features, but sure no 5 wilds or 5 scatters. After this i do not get any good bonus offers.
Looks strange, and i do not have reasons to come back here. Also read few bad reviews about this place on other places, so it is definetely not my favorite place.

CL - klaw

Gold PlayerGold Player
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 434
Rated this casino
3 February 2015 - 6:59pm

Maybe someone will argue with me that I am most of the time having very negative sound of my reviews, but simply these casinos, which are quickly made (and its also quite obvious) and quite imperfect are annoying me THAT much ...
this casino looks fine just on the very first look - after you will see (also in promo emails) how the pictures were quickly and unprecisely settled up and there are visible large VISUAL deffects, which says much about it on the first look - and then, 100% deposit bonus is nothing very interesting or uncommon, so this casino is trying to "lighten" them with offers like "+ 10 free spins on starburst with your first deposit!!" - offers like this are absolutely junk as the FS are worth 1 euro in fact.
There are many WAY better everymatrix casinos, dont know why to choose this one!


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