Review of PlayGrand Casino
PlayGrand Casino is the first casino that we have come across that uses a software platform from White Hat Gaming, an aggregator of games from several different sources such as Net Entertainment, Leander, NextGen and others. The casino is an instant play only website and is available on both desktop and mobile browsers.
Software and game selection
PlayGrand offers players a selection of games from popular casino categories including modern video slots, tables games, keno, scratchcards and virtual horse racing. As you would expect the focus is on the slot machines, and when we tested the casino they had just under 100 slot machines in all. Interestingly you won't find any classic styled 3-reelers here - only the more modern, and most would say more interesting, machines are on offer.
The pick of the slots come from Net Entertainment and Leander Gaming. Net Entertainment have some of the most popular games on the market today. Titles such as Starburst, Jack Hammer, and Gonzo's Quest are great to look at and play, and are very popular. Other great games available for play include Leander slots such as Potion Factory, Glutters, and Megadeth, and NextGen favourites such as 300 Shields and Medusa. The site offers hefty progressive jackpots in the form of the Arabian Nights, Mega Fortune and Hall of Gods slot machines, along with a couple of smaller Net Entertainment slots jackpots, and overall there are a lot of good slots to play there. However I did feel that it lacks some of the spectacular big name releases and progressive jackpots that you can play at many other casinos.
Apart from the slot machines, there are several variations of Blackjack, European Roulette, Baccarat, Craps, Caribbean Stud, and a heads-up Texas Hold'em game against an animated dealer which are all slick, modern games that are smooth and quick to play. There are loads of Video Poker games, with more than 10 different rulesets available in single, multihand, and pyramid poker variants.
Those of you that prefer live dealer action are covered at PlayGrand with the casino offering games that are broadcast from studios that are run by Net Entertainment and Evolution Gaming. The live games available include Live Roulette, Auto Roulette, and a couple of Live Blackjack games. The video quality is good and the dealers are predominantly female.
Banking and support options
Customer support at PlayGrand is provided via a live chat tab which is available on every page of the website during the hours of 10am through to 11pm GMT, 7 days a week. Should you require help outside of those hours you can use the casino's online support ticketing system where you submit your enquiry using a web form. There is no way to contact the casino via phone however, with the casino citing saving its customers money on long distance call rates as the reason. During our play testing I contacted their live chat support to enquire about getting my documents approved for a withdrawal and I have to say that the support I received was polite, helpful, and answered all my questions perfectly. I would go so far as to say that it was the most helpful customer service I have experienced at a casino for a long time, so thumbs up to PlayGrand's support crew.
Deposit and withdrawal options in particular are a little thin on the ground, it must be said. Credit cards, Neteller and ukash voucher codes may be used to make deposits, while the only methods available to us for a withdrawal was a bank transfer or Neteller. Withdrawals are subject to a first time identity check and are held for 48 hours for reversal, with the actual cashout taking at least another 2 days after that. The quality of support continued into the withdrawal phase, with the casino phoning me to advise me the minute my withdrawal had been processed. Withdrawals are capped at €10,000 per week, although the casino does state that higher amounts can be negotiated with management if needed.
PlayGrand is a good casino, but does not reach the highest echelon. There is a good selection of high quality games, but it could definitely use some of the bigger name games to spice things up a little. The cashable slots welcome bonus is actually very decent value, and the support is good, but the cashouts are not super fast and the withdrawal methods are lacking. It is definitely worth checking out while their good slots bonus remains on offer.
PlayGrand Casino is no longer accepting players
Playgrand casino is part of the White Hat Gaming Limited Casinos group. a group of casinos that I appreciate very much even if the payment period is not fast like other casinos.
I opened an account at Playgrand in 2015 and I made a deposit without claiming the welcome bonus because at some casinos that have Owner White Hat Gaming the welcome bonus is not allowed if we make a deposit by Skrill or Neteller.
after playing my deposit i didn't win but i had a great time playing my favorite slots. after a few days I made my second deposit and I managed to win. I requested a withdrawal by Neteller and I was not obliged to send my documents for verification of my account because my account is already verified at a sister casino of Playgrand. What is very good about White Hat Gaming casinos is that once the account is verified at a casino you can make withdrawals at all the sister casinos without having to go through the account verification step.
My withdrawal was processed and received in my Neteller account in less than 48 hours. a time which is long compared to other casinos, sometimes I had to re-credit my withdrawal, replay it and most of the time I lose what I won.
In general it is a good casino with good games and a lot of providers. live support is still present but email support does not respond quickly, you have to expect at least 48 hours to receive a response.
CL - klaw
Worst Preditory Terms i have seen close enough to being as bad as 888 terms and conditions lol
i won 3,200 and my account was closed after i deposited won and verificaiton was completed. no win was ever paid out, AVOID AT ALL COSTS, White Hat Casinos are Not trustable.
Playgrand is really nice casino with great black colour site and with pink details which makes this site to be luxurious and attractive for every casino player but more specific for the women like me who want to play to a stylish casino !Also I like this casino because when i register i received 50 free spins to book of Dead slot with 35xbonus wagering requirement which for me was not high but fair condition if we compare other casinos with much higher wagering requirements bonuses !Unfortunately i did not win from these free spins but i dont changed my mind that this casino is good and continue playing!After some days playing i received email from them that i had in my account 20 free spins on Starburst slot which i can use with wagering requirement only 10xbonus as informed from the live chat which is fast , and that was awesome because this promotion was even better than the first free spins registration i received!This shows that the promotion and bonuses at this casino are excellent and again shows that this casino is good!I did not made it to win but i had a lot fun playing long time! These free spins i am not sure if it was for everyone but for specific players like me which already played at Play Grand Casino !Finally i want to give the information that the minimum deposit and minimum withdarwal is only 10 euros which is awesome because we have the opportunity every time we want to stop and win small amounts to do it and not required to deposit a lot of money to have fun with this casino !Everyting is in your choice with this casino !I give 5 stars to Play Grand
I have played here a number of times in the past year or So, but every time I play, either by no deposit bonus or real money deposit, nothing seems to grab a hold of me and make me want to come back and play, support has always been friendly, the games have all seemingly worked and looked excellent, the slot selection is filled more with games that are unfamiliar too me than familiar, I'm thinking this is what keeps them down, people fear the unknown. I haven't ever cashed out from here yet either so no clue if it's hassle free or Not, but really nothing bad to say, I'd say there are better places to play at, keep going and pick one better than this one, it's mediocre at best.
CL - klaw
long member there already, i have since signing up there some months experienced terrible service, but out of nothing things became much better, after asking this i was told that they changed from owner, and management, which made it so much better!
playgrand have a lot of different gaming providers on there casino which is perfect, and a wonderful live casino provided by the almighty Netent! playgrand is very good with promotions! deposits bonuses and free spins are mostly coming with an fair turnover of 35 times, this might be high but this is very average. they deliver now a very good support, mostly online, but offline they also respond pretty fast (emails). processing time of withdrawals is very solid, under 24 hours but mostly they only need few hours to approve it, i really enjoy fast paying casino's. so playgrand is a very good casino, with nice experiences and for sure when they changed management everything is running much smoother!
So, this casino uses White Hat Gaming software, which includes also NetEnt games – I have actually get in touch with this casino just thanks to its large bonus offering, I was looking for a casino with such large bonus and NetEnt games providing 🙂 the 300% bonus exclusive for Casino Listings is great, because google usually finds max. 250%.
I enjoyed this a lot and deposited 25 euros, so I received one hundred – which is for me also very nice amount of money. I began playing Starburst and this time I really was not trying to play carefully and began with stake of 1 euro, and when this paid me 3x3 rectangle of BARs and then almost 4x3 rectangle full of sevens, I was pretty satisfied and switched the game.
And this was probably the point of breakout, because since this moment the slots stopped paying at all.
I started with Reel Rush, my newest paying discovered slot and it made me sad, then the same scenario happened with Twin Spin, Jack and the two-headed moron as well as by Fisticuffs.
Finally I finished with zero, but I enjoyed that gameplay very much 🙂 I tried many NetEnt slots which I love and I was very satisfied by that, so when I would also win, it would be overly great and nothing is good to prehanat 🙂
CL - klaw
PeDrone’s PlayGrand Casino Review
This casino using that games which were created by White Hat Gaming. It is operated only by groupCaddell Limited N.V.. The bonus offering is great (exclusive one) and also the reputation is good, so its certainly a reccomendable casino for me.
The exclusive bonus for casino listings is great, 300% match deposit bonus is quite rare nowadays 🙂.
Deposits and withdrawals
There are a few banking payment options and withdrawal could be processed only via Neteller and bank transfer, this is poor in my opinion. I deposited 20 and received 80 – GREAT! 🙂
However, it did not limit me in any way, as I have not managed to withdraw anything 🙂.
Live chatsupport service is available, but I hadn’t had no reason to contact it, so I cannot judge its qualities.
I playedfew games here, but these weremost paying,or I just thought so:
Starburst – 0.05 – 1.00 – raised me a bit to ~120
Wild Witches – first to 160$ but then fallen to zero (tried tolower stake but not better)
I recommend the casino for sure! The bonus isgreat and NetEnt games are the same. Just my experience could be a little bit more withdrawable and it would certainly receive 5 stars of 5 for me 🙂.
CL - klaw
Playgrand casino is very good place, i liked it. Of course there is some bad things, like usually. I was happy when found this casino for me, many slots, netent games and few others, and 250% welcome bonus, that was not sticky and have good terms, without any shit like casinos love to do for players. After registering i did not find skrill in deposit options, and it is suck, but ok, i made top up to my neteller and use it(hate to use neteller). Played few times in this casino, and strange that i won when played with 50% bonus that casino offer to me. Payment to neteller was received in two days, but probably the reasons of days of waiting is verification, it took about 1.5 days, i tried to test withdrawals one more time in this casino but unluckily i do not win any more in this casino. Made two deposits with bonuses after my first win, but both times wild rockets take my balance and left me with zero, but it is still my favorite slot. I will play in this casino again because it looks very good, and if casino send me decent offer i will gladly took it and made my deposit, not a problem.
CL - klaw
Playgrand casino have games from netent and few others softwares, but to be honest i tried this online casino only once in my life, and i did not think that i will return here, but there is no any bad experience for me, just i have other online casinos at which i am playing regular. But i'll start from pluses, luckily there is more pluses than minuses.
+ Software. All games available at instant play, and i did not notice anything bad during my playing, all games loading fast, and spinning fast, i did not need anything else from casino software.
+ Customer support. I think i read somewhere that live chat help working here not 24/7, but at the time i played at this casino live chat was online, and i get help from support and answers on my questions.
+ Bonuses. I can not say anything bad about bonuses at this casino, but bonuses definetely not bad, and i am glad with email that casino send to me. But i am does not take such offers.
+(-) Withdrawals. I do not know withdrawal times at this casino, because i never have withdrawal here, and did not know anyone to ask about payout times at this casino, sorry.
Looks like a good online casino, but no skrill, and it is sad. But neteller is here, so ewallets is possible to use here.
CL - klaw
Playgrand came to my attention about a month ago, i try to keep myself updated with news and offers regarding all casino stuff, so it came as a suprise as i did not read or hear anything about it.
Especially with their AMAZING offer for new, first time depoistors; 250% !! with a minimum of 10,
(euro for me)
I thought it was to good to be true so i read the t&c and contact support to verify the offer and find out if there are any restrictions regardsless my country or playing with the bonus.
Support was very friendly and informed me well about my quiries, my suspicion feelings fade away immedeatly!
I deposit 10 and played with 35, i played jack and the beanstalk for about two! hours,
My balance went from 35 euro down to 0,36 cents, up to 48 euro and ended up with 7 cents..
A fun experience, i enjoyed it, although it was more like a game for entertaining, instead of a moneygame:-))
After two hours i was getting tired (and a little bored) and i got satisfied losing my deposit.
Even though i didnt had any big win, it kept me playing and for a long long time...
I get about 3 or four offers weekly from the casino, nothing spectaculair, all deposit bonuses 30-50%. Nothing new, no freespins or other attractive offers so my first deposit was also my last.
There is one thing that bothers me though..
When you depsoit you choose for a bingo or a casinobonus to either play bingo, or casinogames,
That makes sence.
When i go to my account there are free coupons offered (daily!) to play bingo,
you can also enter a vouchercode for a bingobonus.
The only thing is.. it's useless!
I ask support as i wanted to know WHYi get free coupons offered at my account to play bingo but,
can not redeem/use them, ??
"I made my deposit for the casinobonus, not the bingobonus, that's why"
(That really makes me wonder why offer them on my account then?!!)
Ok., how about the casino coupons, are they added randomly, mixed with the bingo coupons?
how does it work?
They don't offer any coupons for the casino..(it still makes me wonder. why ?) I find these things very frustrating..
CL - klaw
Damn, i did not want deposit second time with card...Why not add skrill, i am sure this is not so hard.
PlayGrand has recently added slots from Net Entertainment which makes the casino far more attractive to me. Like everyone else with slots from Sheriff Gaming, those ones have disappeared. But overall they now have more games, a big Arabian Nights jackpot, and still have a very decent welcome bonus which is one of the best you will find anywhere with Net Ent games. So we have bumped them up half a star. Still no Skrill support though.
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Playgrand casino have very many interesting slots that not so popular like net entertainment slots or microgaming slots but still very interesting and i like play it. Here is really possible to find many interesting and nice games. Before join this casino i am of course carefully read all terms and conditions and after this i speaked with live chat support to confirm everything and only after this i open my account and make deposit. Pity thing that here is not possible to use ewallets not skrill not netteler and it is not very nice because i not very like to make deposit with visa if i win i will then wait many time to get my money after processing from any casino it is need about 4-5 working days for many to arrive on my skrill account of course this is not very good speed and this is a really only single reason why i play at this casino only with first deposit and after losing it i not play here again. Casino send me bonuses it is good and i want to play this casino again but i want to pay and get money with skrill not with Visa because it is very long to me.
2 CL-Ed, CL - klaw
Finally saved some free money to try this casino, actually i saved it to play 300 shields with welcome bonus. Unfortunately did not notice exclusive 300% , so played with usual 250%, not so big loss, but sorry CL 😢 First big minus for casino is no skrill, neteller is not available in belarus, and i am always not happy to deposit with visa, because even if i win, withdrawal will come to me too long, i hate wait.
I deposited 20$ and had 50$ to play with. Of course i start playing with 0.5 bets, and i spent around a hour playing this game with same balance, free games comes and return where i am was, till comes bad streak, how i notice with this slot, and just take all money without triggers freespins. i noticed such thing with this game long time ago, when it gives freespins every 20 spins or so, most likely you did not win nothing, and then will come really long bad streak which will just eat money and left you with nothing, i think with 50$ balance i better played with 0.25 bets.
I think i will give this casino another shot, but i would be more than happy to see skrill, everything else is look fine, but if you reading this, please add skrill it is very important. 4 stars.
2 CL-Ed, CL - klaw