PlayGrand Casino is an online casino established in 2015 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Caddell Limited N.V. and is registered under the jurisdictions of United Kingdom and Malta. Last updated: July 18, 2018.
PlayGrand Casino is the first casino that we have come across that uses a software platform from White Hat Gaming, an aggregator of games from several different sources such as Net Entertainment, Leander, NextGen and others. The casino is an instant play only website and is available on both desktop and mobile browsers.
PlayGrand offers players a selection of games from popular casino categories including modern video slots, tables games, keno, scratchcards and virtual horse racing. As you would expect the focus is on the slot machines, and when we tested the casino they had just under 100 slot machines in all. Interestingly you won't find any classic styled 3-reelers here - only the more modern, and most would say more interesting, machines are on offer.
The pick of the slots come from Net Entertainment and Leander Gaming. Net Entertainment have some of the most popular games on the market today. Titles such as Starburst, Jack Hammer, and Gonzo's Quest are great to look at and play, and are very popular. Other great games available for play include Leander slots such as Potion Factory, Glutters, and Megadeth, and NextGen favourites such as 300 Shields and Medusa. The site offers hefty progressive jackpots in the form of the Arabian Nights, Mega Fortune and Hall of Gods slot machines, along with a couple of smaller Net Entertainment slots jackpots, and overall there are a lot of good slots to play there. However I did feel that it lacks some of the spectacular big name releases and progressive jackpots that you can play at many other casinos.
Apart from the slot machines, there are several variations of Blackjack, European Roulette, Baccarat, Craps, Caribbean Stud, and a heads-up Texas Hold'em game against an animated dealer which are all slick, modern games that are smooth and quick to play. There are loads of Video Poker games, with more than 10 different rulesets available in single, multihand, and pyramid poker variants.
Those of you that prefer live dealer action are covered at PlayGrand with the casino offering games that are broadcast from studios that are run by Net Entertainment and Evolution Gaming. The live games available include Live Roulette, Auto Roulette, and a couple of Live Blackjack games. The video quality is good and the dealers are predominantly female.
Customer support at PlayGrand is provided via a live chat tab which is available on every page of the website during the hours of 10am through to 11pm GMT, 7 days a week. Should you require help outside of those hours you can use the casino's online support ticketing system where you submit your enquiry using a web form. There is no way to contact the casino via phone however, with the casino citing saving its customers money on long distance call rates as the reason. During our play testing I contacted their live chat support to enquire about getting my documents approved for a withdrawal and I have to say that the support I received was polite, helpful, and answered all my questions perfectly. I would go so far as to say that it was the most helpful customer service I have experienced at a casino for a long time, so thumbs up to PlayGrand's support crew.
Deposit and withdrawal options in particular are a little thin on the ground, it must be said. Credit cards, Neteller and ukash voucher codes may be used to make deposits, while the only methods available to us for a withdrawal was a bank transfer or Neteller. Withdrawals are subject to a first time identity check and are held for 48 hours for reversal, with the actual cashout taking at least another 2 days after that. The quality of support continued into the withdrawal phase, with the casino phoning me to advise me the minute my withdrawal had been processed. Withdrawals are capped at €10,000 per week, although the casino does state that higher amounts can be negotiated with management if needed.
PlayGrand is a good casino, but does not reach the highest echelon. There is a good selection of high quality games, but it could definitely use some of the bigger name games to spice things up a little. The cashable slots welcome bonus is actually very decent value, and the support is good, but the cashouts are not super fast and the withdrawal methods are lacking. It is definitely worth checking out while their good slots bonus remains on offer.
These are the current progressive jackpots at PlayGrand Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.