$ £

PlayGrand Casino Review

PlayGrand Casino is an online casino established in 2014 with games supplied by 2 By 2 Gaming, Betsoft, Ezugi, Leander Games, Net Entertainment, and Quickspin. It is operated by Caddell Limited N.V. and is registered under the jurisdictions of United Kingdom and Curaçao. Last updated: January 26, 2016.

usPlayGrand Casino does not accept players from the United States.


rating: Very Good


usPlayGrand Casino does not accept players from the United States.

We recommend the following casinos that do:

Review of PlayGrand Casino

PlayGrand Casino is the first casino that we have come across that uses a software platform from White Hat Gaming, an aggregator of games from several different sources such as Net Entertainment, Leander, NextGen and others. The casino is an instant play only website and is available on both desktop and mobile browsers.

Software and game selection

PlayGrand offers players a selection of games from popular casino categories including modern video slots, tables games, keno, scratchcards and virtual horse racing. As you would expect the focus is on the slot machines, and when we tested the casino they had just under 100 slot machines in all. Interestingly you won't find any classic styled 3-reelers here - only the more modern, and most would say more interesting, machines are on offer.

The pick of the slots come from Net Entertainment and Leander Gaming. Net Entertainment have some of the most popular games on the market today. Titles such as Starburst, Jack Hammer, and Gonzo's Quest are great to look at and play, and are very popular. Other great games available for play include Leander slots such as Potion Factory, Glutters, and Megadeth, and NextGen favourites such as 300 Shields and Medusa. The site offers hefty progressive jackpots in the form of the Arabian Nights, Mega Fortune and Hall of Gods slot machines, along with a couple of smaller Net Entertainment slots jackpots, and overall there are a lot of good slots to play there. However I did feel that it lacks some of the spectacular big name releases and progressive jackpots that you can play at many other casinos.

Apart from the slot machines, there are several variations of Blackjack, European Roulette, Baccarat, Craps, Caribbean Stud, and a heads-up Texas Hold'em game against an animated dealer which are all slick, modern games that are smooth and quick to play. There are loads of Video Poker games, with more than 10 different rulesets available in single, multihand, and pyramid poker variants. There are also a few scratchcard, keno, hilo, and other parlour games to pick from, as well as a fully featured Bingo room where you can chat with other players as you watch the host's balls drop (?!? - Ed).

Thos of you that prefer live dealer action are covered at PlayGrand with the casino offering games that are broadcast from studios that are run by Net Entertainment. The live games available include Live Roulette, Auto Roulette, and a couple of Live Blackjack games. The video quality is good and the dealers are predominantly female.

Banking and support options

Customer support at PlayGrand is provided via a live chat tab which is available on every page of the website during the hours of 10am through to 11pm GMT, 7 days a week. Should you require help outside of those hours you can use the casino's online support ticketing system where you submit your enquiry using a web form. There is no way to contact the casino via phone however, with the casino citing saving its customers money on long distance call rates as the reason. During our play testing I contacted their live chat support to enquire about getting my documents approved for a withdrawal and I have to say that the support I received was polite, helpful, and answered all my questions perfectly. I would go so far as to say that it was the most helpful customer service I have experienced at a casino for a long time, so thumbs up to PlayGrand's support crew.

Deposit and withdrawal options in particular are a little thin on the ground, it must be said. Credit cards, Neteller and ukash voucher codes may be used to make deposits, while the only methods available to us for a withdrawal was a bank transfer or Neteller. Withdrawals are subject to a first time identity check and are held for 48 hours for reversal, with the actual cashout taking at least another 2 days after that. The quality of support continued into the withdrawal phase, with the casino phoning me to advise me the minute my withdrawal had been processed. Withdrawals are capped at €10,000 per week, although the casino does state that higher amounts can be negotiated with management if needed.


PlayGrand is a good casino, but does not reach the highest echelon. There is a good selection of high quality games, but it could definitely use some of the bigger name games to spice things up a little. The cashable slots welcome bonus is actually very decent value, and the support is good, but the cashouts are not super fast and the withdrawal methods are lacking. It is definitely worth checking out while their good slots bonus remains on offer.

PlayGrand Casino Jackpots

These are the current progressive jackpots at PlayGrand Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

Hall of Gods Mega €7,421,949
Mega Fortune Mega €2,937,518
Arabian Nights €672,113
Mega Fortune Major €104,650
Mega Wonder €80,281
Hall of Gods Midi €46,854
Cosmic Fortune Mega €33,527
Super Lucky Frog Super €19,915
10 replies • Last post


True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
Thanks received: 331
Rated this casino
28 May 2014 - 5:43pm

Finally saved some free money to try this casino, actually i saved it to play 300 shields with welcome bonus. Unfortunately did not notice exclusive 300% , so played with usual 250%, not so big loss, but sorry CL Sad First big minus for casino is no skrill, neteller is not available in belarus, and i am always not happy to deposit with visa, because even if i win, withdrawal will come to me too long, i hate wait.
I deposited 20$ and had 50$ to play with. Of course i start playing with 0.5 bets, and i spent around a hour playing this game with same balance, free games comes and return where i am was, till comes bad streak, how i notice with this slot, and just take all money without triggers freespins. i noticed such thing with this game long time ago, when it gives freespins every 20 spins or so, most likely you did not win nothing, and then will come really long bad streak which will just eat money and left you with nothing, i think with 50$ balance i better played with 0.25 bets.
I think i will give this casino another shot, but i would be more than happy to see skrill, everything else is look fine, but if you reading this, please add skrill it is very important. 4 stars.

2 members gave thanks for this useful post: CL-Ed, CL - klaw

Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
3 July 2014 - 10:45am

Playgrand casino have very many interesting slots that not so popular like net entertainment slots or microgaming slots but still very interesting and i like play it. Here is really possible to find many interesting and nice games. Before join this casino i am of course carefully read all terms and conditions and after this i speaked with live chat support to confirm everything and only after this i open my account and make deposit. Pity thing that here is not possible to use ewallets not skrill not netteler and it is not very nice because i not very like to make deposit with visa if i win i will then wait many time to get my money after processing from any casino it is need about 4-5 working days for many to arrive on my skrill account of course this is not very good speed and this is a really only single reason why i play at this casino only with first deposit and after losing it i not play here again. Casino send me bonuses it is good and i want to play this casino again but i want to pay and get money with skrill not with Visa because it is very long to me.

2 members gave thanks for this useful post: CL-Ed, CL - klaw

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6226
Thanks given: 2516
Thanks received: 1813
5 August 2014 - 6:16am

PlayGrand has recently added slots from Net Entertainment which makes the casino far more attractive to me. Like everyone else with slots from Sheriff Gaming, those ones have disappeared. But overall they now have more games, a big Arabian Nights jackpot, and still have a very decent welcome bonus which is one of the best you will find anywhere with Net Ent games. So we have bumped them up half a star. Still no Skrill support though.

1 member gave thanks for this useful post: belaff

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True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
Thanks received: 331
Rated this casino
5 August 2014 - 11:31pm
CL-Ed wrote:

PlayGrand has recently added slots from Net Entertainment which makes the casino far more attractive to me. Like everyone else with slots from Sheriff Gaming, those ones have disappeared. But overall they now have more games, a big Arabian Nights jackpot, and still have a very decent welcome bonus which is one of the best you will find anywhere with Net Ent games. So we have bumped them up half a star. Still no Skrill support though.

Damn, i did not want deposit second time with card...Why not add skrill, i am sure this is not so hard.

Low RollerLow Roller
LadyPerezz's picture
Location: (the Netherlands)
Joined: 11 May 2014
Posts: 33
Thanks given: 13
Thanks received: 25
Rated this casino
13 August 2014 - 1:11am

Playgrand came to my attention about a month ago, i try to keep myself updated with news and offers regarding all casino stuff, so it came as a suprise as i did not read or hear anything about it.
Especially with their AMAZING offer for new, first time depoistors; 250% !! with a minimum of 10,
(euro for me)
I thought it was to good to be true so i read the t&c and contact support to verify the offer and find out if there are any restrictions regardsless my country or playing with the bonus.
Support was very friendly and informed me well about my quiries, my suspicion feelings fade away immedeatly!

I deposit 10 and played with 35, i played jack and the beanstalk for about two! hours,
My balance went from 35 euro down to 0,36 cents, up to 48 euro and ended up with 7 cents..
A fun experience, i enjoyed it, although it was more like a game for entertaining, instead of a moneygame:-))
After two hours i was getting tired (and a little bored) and i got satisfied losing my deposit.
Even though i didnt had any big win, it kept me playing and for a long long time...

I get about 3 or four offers weekly from the casino, nothing spectaculair, all deposit bonuses 30-50%. Nothing new, no freespins or other attractive offers so my first deposit was also my last.

There is one thing that bothers me though..

When you depsoit you choose for a bingo or a casinobonus to either play bingo, or casinogames,
That makes sence.
When i go to my account there are free coupons offered (daily!) to play bingo,
you can also enter a vouchercode for a bingobonus.
The only thing is.. it's useless!
I ask support as i wanted to know WHYi get free coupons offered at my account to play bingo but,
can not redeem/use them, ??
"I made my deposit for the casinobonus, not the bingobonus, that's why"
(That really makes me wonder why offer them on my account then?!!)
Ok., how about the casino coupons, are they added randomly, mixed with the bingo coupons?
how does it work?
They don't offer any coupons for the casino..(it still makes me wonder. why ?) I find these things very frustrating..

1 member gave thanks for this useful post: CL - klaw

Blame it on the BoOgie..

Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 256
Rated this casino
3 September 2014 - 2:48pm

Playgrand casino have games from netent and few others softwares, but to be honest i tried this online casino only once in my life, and i did not think that i will return here, but there is no any bad experience for me, just i have other online casinos at which i am playing regular. But i'll start from pluses, luckily there is more pluses than minuses.
+ Software. All games available at instant play, and i did not notice anything bad during my playing, all games loading fast, and spinning fast, i did not need anything else from casino software.
+ Customer support. I think i read somewhere that live chat help working here not 24/7, but at the time i played at this casino live chat was online, and i get help from support and answers on my questions.
+ Bonuses. I can not say anything bad about bonuses at this casino, but bonuses definetely not bad, and i am glad with email that casino send to me. But i am does not take such offers.
+(-) Withdrawals. I do not know withdrawal times at this casino, because i never have withdrawal here, and did not know anyone to ask about payout times at this casino, sorry.
Final mark.
Looks like a good online casino, but no skrill, and it is sad. But neteller is here, so ewallets is possible to use here.

1 member gave thanks for this useful post: CL - klaw

Card SharkCard Shark
Joined: 30 Sep 2014
Posts: 192
Thanks given: 1
Thanks received: 188
Rated this casino
12 October 2014 - 10:30pm

Playgrand casino is very good place, i liked it. Of course there is some bad things, like usually. I was happy when found this casino for me, many slots, netent games and few others, and 250% welcome bonus, that was not sticky and have good terms, without any shit like casinos love to do for players. After registering i did not find skrill in deposit options, and it is suck, but ok, i made top up to my neteller and use it(hate to use neteller). Played few times in this casino, and strange that i won when played with 50% bonus that casino offer to me. Payment to neteller was received in two days, but probably the reasons of days of waiting is verification, it took about 1.5 days, i tried to test withdrawals one more time in this casino but unluckily i do not win any more in this casino. Made two deposits with bonuses after my first win, but both times wild rockets take my balance and left me with zero, but it is still my favorite slot. I will play in this casino again because it looks very good, and if casino send me decent offer i will gladly took it and made my deposit, not a problem.

1 member gave thanks for this useful post: CL - klaw

Card SharkCard Shark
PeDrone's picture
Location: Surovce
Joined: 7 Nov 2014
Posts: 126
Thanks given: 0
Thanks received: 115
Rated this casino
18 November 2014 - 10:27am

PeDrone’s PlayGrand Casino Review
Casino Software
This casino using that games which were created by White Hat Gaming. It is operated only by groupCaddell Limited N.V.. The bonus offering is great (exclusive one) and also the reputation is good, so its certainly a reccomendable casino for me.

Welcome bonus
The exclusive bonus for casino listings is great, 300% match deposit bonus is quite rare nowadays Smile.

Deposits and withdrawals
There are a few banking payment options and withdrawal could be processed only via Neteller and bank transfer, this is poor in my opinion. I deposited 20 and received 80 – GREAT! Smile
However, it did not limit me in any way, as I have not managed to withdraw anything Smile.

Customer support
Live chatsupport service is available, but I hadn’t had no reason to contact it, so I cannot judge its qualities.

I playedfew games here, but these weremost paying,or I just thought so:
Starburst – 0.05 – 1.00 – raised me a bit to ~120
Wild Witches – first to 160$ but then fallen to zero (tried tolower stake but not better)

I recommend the casino for sure! The bonus isgreat and NetEnt games are the same. Just my experience could be a little bit more withdrawable and it would certainly receive 5 stars of 5 for me Smile.

1 member gave thanks for this useful post: CL - klaw

Gold PlayerGold Player
mrohacek's picture
Location: Slovakia
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 429
Rated this casino
21 November 2014 - 8:40pm

PlayGrand Casino
So, this casino uses White Hat Gaming software, which includes also NetEnt games – I have actually get in touch with this casino just thanks to its large bonus offering, I was looking for a casino with such large bonus and NetEnt games providing Smile the 300% bonus exclusive for Casino Listings is great, because google usually finds max. 250%.
I enjoyed this a lot and deposited 25 euros, so I received one hundred – which is for me also very nice amount of money. I began playing Starburst and this time I really was not trying to play carefully and began with stake of 1 euro, and when this paid me 3x3 rectangle of BARs and then almost 4x3 rectangle full of sevens, I was pretty satisfied and switched the game.
And this was probably the point of breakout, because since this moment the slots stopped paying at all.
I started with Reel Rush, my newest paying discovered slot and it made me sad, then the same scenario happened with Twin Spin, Jack and the two-headed moron as well as by Fisticuffs.
Finally I finished with zero, but I enjoyed that gameplay very much Smile I tried many NetEnt slots which I love and I was very satisfied by that, so when I would also win, it would be overly great and nothing is good to prehanat Smile

1 member gave thanks for this useful post: CL - klaw

Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 258
Thanks given: 5
Thanks received: 227
Rated this casino
3 November 2015 - 11:45pm

long member there already, i have since signing up there some months experienced terrible service, but out of nothing things became much better, after asking this i was told that they changed from owner, and management, which made it so much better!
playgrand have a lot of different gaming providers on there casino which is perfect, and a wonderful live casino provided by the almighty Netent! playgrand is very good with promotions! deposits bonuses and free spins are mostly coming with an fair turnover of 35 times, this might be high but this is very average. they deliver now a very good support, mostly online, but offline they also respond pretty fast (emails). processing time of withdrawals is very solid, under 24 hours but mostly they only need few hours to approve it, i really enjoy fast paying casino's. so playgrand is a very good casino, with nice experiences and for sure when they changed management everything is running much smoother!

1 member gave thanks for this useful post: CL-Ed

Don't follow me!, I'm Lost too....Smile

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