Playamo Casino Review
Playamo Casino is an online casino established in 2016 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Direx N.V. and is registered under the jurisdiction of Curaçao. Last updated: August 12, 2016.
Review of Playamo Casino
Playamo Casino is one of a number of new casinos running on a modern gaming platform developed by SoftSwiss that blends Bitcoin and traditional fiat money gaming into one mostly seamless experience. These casinos have so far appeared to be good without being spectacular, and the features on offer at each are near identical. My hopes for Playamo were that it would do something a bit different to set it apart from the sister sites that it is associated with.
Software and game selection
Playamo Casino has a large gaming library that is deployed through the SoftSwiss betting platform, which supports games from top developers like Microgaming Quickfire, Net Entertainment, Amatic, BetSoft, Endorphina, Ezugi and others. These games are provided via an instant play platform, which allows you to play the games directly in your web browser, rather than having to download and install a cumbersome piece of software. Mobile play is also supported, allowing you the opportunity to play games via your preferred smartphones or tablets.
The game library at Playamo is large, with slots, table games, video poker, and live dealer games all on the site's roster. The game quality obviously differs by developer, with some games, like the Net Entertainment and Quickfire titles, hitting on all cylinders in terms of quality while others, namely Amatic, fall flat and look dated. Nevertheless there are a plethora of games to pick from and plenty of fun to be had here. Progressive jackpots are available for play, from Microgaming with jackpots like Mega Moolah, Major Millions, and King Cashalot. There are also some on the recently discredited BetSoft games, which we advise people to avoid altogether due to questions over their fairness.
Those of you who prefer to play table games and video poker have a limited choice at Playamo. There are multiple variants of Blackjack and Roulette, as well as a live dealer section that offers Blackjack, Roulette, Baccarat, and Keno. They are the only table games available for play at this casino. Video Poker players have more choice though, with games of Jacks or Better, All American, Joker Poker, and Deuces Wild on offer, among others.
Banking and Customer Support
The banking system is good in that the casino supports Bitcoin for deposits and withdrawals, alongside more traditional options like Visa, MasterCard, Neteller, Skrill, and Comepay. Using Bitcoin, the withdrawal process is nearly instant, with funds transferred within a few minutes. The other methods aren't as fast, but are still moved in a consistent manner. In terms of withdrawal limits, the casino specifies a maximum payout of €8,000 per weekly, and €15,000 (or 50 BTC) per month. However the good news is that it specifically states that large progressive jackpot wins are exempt from this policy.
This casino goes beyond many of the older online casinos that have started to dabble in Bitcoin by allowing you to also play with Bitcoin as your currency, without converting into Dollars or Euros while you play. That is, however, dependent on which games you play and whether their developers support Bitcoin as an in game currency. Net Entertainment and Microgaming, which are the pick of the titles at this casino, currently do not not, so you have to convert your BTC to Euros while you play their games, then back again when you finish. This of course may subject you to Bitcoin's notoriously volatile exchange rates. On the other hand games from SoftSwiss and Endorphina don't have this problem, allowing you to keep things entirely in Bitcoin.
The customer service is par for the course, with live chat and email being offered as ways to contact assistance. I originally missed the live chat function in my review, as the button was hidden on the left side of the margin and I completely overlooked it. During the evenings, I found that the chat function was often slow to respond, which required me to send an email for help, although this was resolved during the morning and afternoon periods.
Responsible Gaming, Security, and Fairness
Playamo allows you to control your own activity on the site by setting daily, weekly, or monthly limits on your deposits, wagering and play time. You can also self exclude yourself if you feel the need.
The casino takes the expected steps to protect player information by using standard SSL encryption technology at all times. This ensures the privacy of your financial, personal, and gameplay data while it is in transit between your computer and the casino's server, and is among the best ways to ensure that hackers don't intercept your information as it makes its way across the web.
Some of the games at Playamo publicise their theoretical return to player (RTP) percentages in game, or via their help files. However there is no consolidated list of RTP numbers anywhere on the website, nor does the casino publish any third party audits of their actual payout figures.
I have always had a good opinion of SoftSwiss casinos, and Playamo Casino matches the levels of its sister sites without really doing much to make itself stand out. While there are a few things that the casino could improve on, such as telephone support options and expanding the support for Bitcoin gameplay (though to be fair they are at the mercy of the game developers there), Playamo is still a good site that does the basics well and is worthy of checking out.