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Platinum Play Casino Review

Platinum Play Casino is an online casino established in 2003 with games supplied by Microgaming and Microgaming. It is operated by Digimedia Ltd, Malta and is registered under the jurisdiction of Malta. Last updated: September 15, 2014.

usPlatinum Play Casino does not accept players from the United States.

4

rating: Very Good

8

usPlatinum Play Casino does not accept players from the United States.

We recommend the following casinos that do:

Review of Platinum Play Casino

Software and Games

Platinum Play was one of the first few online casinos to use Microgaming as its software provider. Microgaming is known for the quality of software and games they produce. Not only are these games eye candy for many, they are also amazingly easy to play and control. If you are a beginner, the software will work to your advantage.

There are over 300 games available to play at Platinum Play. Slots games dominate the games collection, accounting for the bulk of the portfolio. Aside from slots, there also video poker, table and card games variations. The design of each game is sophisticated, as the element platinum characterizes.

As part of the Microgaming jackpot network, Platinum Play has access to the largest jackpots available online including the world's largest progressive jackpot - the Mega Moolah slot - that recently paid out of $6 million in one sweet hit.

Bonuses and Promotions

Platinum Play offers new and regular players alike a variety of bonus options. Most new players should check out the free play offer which gives you a chance to not only check out the casino without ponying up a cent, but also win yourself a healthy bonus on your first deposit. Apart from that, the casino offers comp points, slots and blackjack tournaments, and individually tailored bonuses to regular players.

Customer Support and Service

Twenty four hour support is what Platinum Play guarantees you. Their ever-ready and helpful customer support professionals will answer your queries and suggestions through email and telephone. This service is available internationally and in fact there are toll free phone numbers for over 20 countries currently available.

Platinum Play Casino Jackpots

These are the current progressive jackpots at Platinum Play Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

Mega Moolah Mega $7,701,040 €7,701,040 £7,701,040
Major Millions $557,890 €557,890 £557,890
King Cashalot $452,858 €452,858 £452,858
Cyberstud Poker $155,698 €155,698 £155,698
Roulette Royale $143,669 €143,669 £143,669
Tunzamunni $46,465 €46,465 £46,465
Treasure Nile $44,314 €44,314 £44,314
Poker Ride $42,847 €42,847 £42,847
Mega Moolah Major $42,766 €42,766 £42,766
SupaJax $40,602 €40,602 £40,602
Cash Splash $39,209 €39,209 £39,209
Triple Sevens Blackjack $34,929 €34,929 £34,929
Fruit Fiesta $12,270 €12,270 £12,270
LotsaLoot $7,174 €7,174 £7,174
Jackpot Deuces $5,787 €5,787 £5,787
Wow Pot $3,707 €3,707 £3,707
21 replies • Last post

Comments

nzstarion
FreerollerFreeroller
Joined: 12 Jun 2012
Posts: 5
Thanks given: 0
Thanks received: 3
Rated this casino
20
12 June 2012 - 10:55pm
#1

I suggest people AVOID Platinum Play. I have been playing there for a year, and while the payouts were initially OK, in the last 6 months clearly something has changed. I deposit in lots of maybe 50, 100,200 - around that amount, and NEVER make any wins. I have been monitoring it recently and can tell you that I can spin maybe 200-300 spins and never get free games or winnings. I can post a list of my deposits here perhaps for people to see. AVOID.

2 members gave thanks for this useful post: CL-Ed, morat

camorat
NewbieNewbie
Joined: 30 Jun 2012
Posts: 1
Thanks given: 1
Thanks received: 1
30 June 2012 - 8:09pm
#2

Platinum Play Casino is nothing but a big scam , they have the same games as the other casinos like " Ruby Fortune " but the payout is so bad .. i have been playing with platinum play for over 2 months now and I lost so much money without even hitting a good bonus round 2 times .

think about it this was , in order for you to hit a $500 bonus you need = Deposit at least $2000 and bet at least $3 .

Please , keep your money in your pocket and stay away from this casino .

PLUS , THE CUSTOMER SERVICE IS VERY BAD ... THEY IGNORE YOU ALL THE TIME YOU WILL HAVE TO WAIT HOURS FOR THEM TO FIX AN ISSUE .

My name is Morat and i am from Canada .

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6145
Thanks given: 2485
Thanks received: 1780
30 June 2012 - 10:39pm
#3

Hi starion and Morat. Thanks for sharing your experience at Platinum Play.

Platinum Play uses Microgaming software which has the exact same odds of payout across all casinos that use the software. Individual casinos cannot control or alter the payout rates of the games. If you click the eCOGRA logo up above in the right column of this review you can see the published payout rate statistics from Platinum Play month by month over several years.

You're the victim of bad luck, which happens all the time in gambling. If you don't like the payouts there, you should avoid all Microgaming casinos altogether as the games are identical.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

aubookers
NewbieNewbie
Joined: 8 Sep 2012
Posts: 1
Thanks given: 0
Thanks received: 1
8 September 2012 - 7:33am
#4

Platinum Play Payouts are few and far between and when you have a collect and want to withdraw it takes five days for them to prosess it then it take the time for the cheque to arrive. The customer service people are ok but some of them either dont know they are talking about or they just want to get you off the phone. i spoke to one of the customer service team leaders (Jason) and he didnt want to listen and kept talking over the top of me. The email service is hopeless the dont even make the effort to reply to emails. I suggest people AVOID Platinum Play

1 member gave thanks for this useful post: CL-Ed

gbGamblingboy01895
NewbieNewbie
Joined: 7 Jan 2013
Posts: 2
Thanks given: 0
Thanks received: 0
7 January 2013 - 11:13pm
#5

AVOID AVOID AVOID if you occasionally win like myself you won't be able to get your money back!
They let me make deposits for thousands on there website and when I won some back they closed my account ! Had to email them and ask why and they said they need photos of my cards back and front, passport , bills and photos of me!! I sent all the info but the account is still locked a week on, they are asking for evidence of old cards and more and more obscure things, since looking into it I have seen in not the only person to be tricked by them. It's on going but I'm considering taking it a lot further if nothing is done by the end of the week.

ptnoctipaulo
Bronze PlayerBronze Player
noctipaulo's picture
Joined: 14 Mar 2012
Posts: 226
Thanks given: 30
Thanks received: 55
Rated this casino
20
8 January 2013 - 1:05am
#6

It's a Fortune Lounge casino. 7Sultans, RoyalVegas, etc... all a big crap!!! They have some wierd bonus terms. If your balance is 0.1 and the 0.1 is bonus money, when you deposit, you will have to meet the bonus playthrough from the previous deposit.. A big hail to the stupidity.

1 member gave thanks for this useful post: CL-Ed

gbGamblingboy01895
NewbieNewbie
Joined: 7 Jan 2013
Posts: 2
Thanks given: 0
Thanks received: 0
8 January 2013 - 11:26pm
#7

AVOID AVOID AVOID if you occasionally win like myself you won't be able to get your money back!
They let me make deposits for thousands on there website and when I won some back they closed my account ! Had to email them and ask why and they said they need photos of my cards back and front, passport , bills and photos of me!! I sent all the info but the account is still locked a week on, they are asking for evidence of old cards and more and more obscure things, since looking into it I have seen in not the only person to be tricked by them. It's on going but I'm considering taking it a lot further if nothing is done by the end of the week.
ALL THE SAME RIP OFF COMPANY:
PLATINUM PLAY. ROYAL VEGAS. 7 SULTANS. VEGAS PALMS. VEGAS TOWERS. DESERT DOLLAR.

cristian94
NewbieNewbie
Joined: 11 Jan 2013
Posts: 1
Thanks given: 0
Thanks received: 0
11 January 2013 - 3:05pm
#8

don play at this group of casino fortune lounge!!!yu lose your money and your time!!!y win at this casino y send the documents and they lock my account!!!read all the forums before you make a deposit at a casino because you will surprise to win and will not be paid!!!!Close this CASINOS THAT QUITE REACH stole our

nzstarion
FreerollerFreeroller
Joined: 12 Jun 2012
Posts: 5
Thanks given: 0
Thanks received: 3
Rated this casino
20
19 March 2013 - 7:25am
#9

DO NOT play at this casino. There are no payouts. The return is zero. DO NOT play!

nzstarion
FreerollerFreeroller
Joined: 12 Jun 2012
Posts: 5
Thanks given: 0
Thanks received: 3
Rated this casino
20
10 April 2013 - 11:39am
#10

Thank you CL-Ed. The consistent message about Platinum Play is that it does not pay. I am now keeping screen shots of the total wager and total spins of this casino to prove this. e.g. They have a new game "piggy Fortunes" and tonight I wagered over $500 and over 250 spins without hitting the game feature of ever have more in the bankroll than I started with.

I have spent thousands of dollars on this site over 5 years to prove the site is a scam.

I am writing this review in the hope I will save someone's hard earned money if they read this site before playing at Platinum Play.

1 member gave thanks for this useful post: CL-Ed

nzstarion
FreerollerFreeroller
Joined: 12 Jun 2012
Posts: 5
Thanks given: 0
Thanks received: 3
Rated this casino
20
10 April 2013 - 11:40am
#11

I am not a victim of "bad luck" I am victim of a site which does not pay out as others have also stated.

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6145
Thanks given: 2485
Thanks received: 1780
23 April 2013 - 7:09am
#12

Starion, I understand that you don't like this casino and that is fine, you're entitled to your opinion and you're free to express it here. As I stated before I don't believe that they are cheating you as I know for a fact that they cannot control the outcomes of their games, the same as all other Microgaming casinos. I have played there many times myself (winning some and losing some of course) and never had a problem.

What I don't understand is that you first posted here on June 13, 2012, complaining that you thought they were ripping you off, and now here we are a year later and you're saying you recently played there and you still think they are ripping you off. If I thought that a casino was not giving me a fair game, I would stop playing there. Try a different casino and maybe your luck will change - this one is clearly not good for your blood pressure!

Gamblingboy01895 and christian94's posts are more concerning as they insinuate that the casino is deliberately stalling on the ID verification process and/or locking accounts without good reason. Without knowing any further detail than what has been posted here I can't draw any conclusions. If there is anyone thinks that they have had their account wrongly locked then please get in contact with me via PM or posting here and I can try to assist you by contacting the management there on your behalf.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
Thanks received: 331
Rated this casino
60
21 January 2014 - 1:32pm
#13

Hello! Platinum play is operated by fortune lounge, and i am actually registered at all their casinos ( luckily, they have not so many casinos like casino rewards). Like with many others microgaming casinos, i use it only for playing freerolls, and sometimes made few deposits, but i preffer play in one casino of the group mostly, earn comp points, and to show casino my loyalty. You know, if you play a lot in casino, you will start much more bonuses, freespins, etc. Everything make better when you loyal to casino. I made at platinum play casino probably 4-5 deposits with nice bonuses, but did not made wagering requirements all the times. You know, sometimes its hard to clear it, even with nice big win in begin of your play, you still had a lot to wager, and in finish you lost, and this is always make me sad.
Support: Nice and friendly, like almost in all microgaming casinos.
Withdrawals: Did not test withdrawals at platinum play casino.
Software: OK!
I give to platinum play casino 3 stars, just average like many others. But this is very reputable group, and you can play there without any fear.
Starion, CL-ED absolutely right, and casino even if they want, can not make any games changes, you play on microgaming servers all the time, not at casino servers.

1 member gave thanks for this useful post: CL-Ed

bypohgo
Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 32
Rated this casino
80
12 March 2014 - 7:20am
#14

Hi, i hope you will enjoy my review of platinum play casino. This casio is powered mby microgaming software, and i really surprised that i see so many bad review of this casino. I am never had any problems with them, and they always pay me in time, never make anything bad to me. I am not regular player there, few deposits, three withdrawals, but i am with this casino and i never experience any problems with platinum play casino. My two withdrawals was from sucessfull plaiyng on best microgaming 243 liners, and all of them were paid in 3 days with verification requested. I never experience anything bad , also of course this is not honest to advice avoid casino if you did not win, things happens and this is gambling, not investing in something profitable. Once again, i like casino and never had any problems with platinum play. It is your choice where to play and where not play, but i recommend this casino as good and safe, because i never had or never heard any problems with platinum play.
Support: Live chat good and help me few times with my questions and problems.
Software: microgaming
Promotions: Nothing special.
Withdrawals: both my withdrawals were paid in 3 days.

1 member gave thanks for this useful post: CL-Ed

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
100
18 June 2014 - 3:49pm
#15

Platinum play use microgaming software for casino and allows to download casino on PC.Platinum play casino is good for me because i had one of best my win in online casino in microgaming wins exact at this casino. I get email from platinum play casino 100% bonus at my email and take it with 40$ deposit. I played all night till the sunrise and i had great amount of money on my account it was 3000 dollars and this is very big win i make it playing break da bank again slot exclusively and had really great wins. I was verify member at this casino but still worry about this big money and casino pay me my 3000 after 3 days of waiting and this casino always pay me in 3 days after this big win i lost around 1000 to this casino and now trying not play at this casino because i think i will have cold slots after this big win at break da bank again game. Live support good and work all day long every day. I say that withdrawals fast and this is honest casino that not cheat any player. I will play at this casino but rare because after my very big win slots cold for me.

1 member gave thanks for this useful post: CL - klaw

skmrohacek
Gold PlayerGold Player
mrohacek's picture
Location: Slovakia
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 429
Rated this casino
80
24 August 2014 - 9:54pm
#16

This online casino is another one that is operated by Digimedia Smile I have nothing against this group of casinos, I have various experiences with them, good and bad, so I had some expectations before playing here.
This casino has (in my opinion) a little higher level of design like other casinos, and as I met this casino, I have a higher level of trust to it (maybe thanks to previous declared fact). I have played its freeplay (it has been some time ago, but I am pretty sure that there was freeplay also) and finished it with 100$ deposit. I were playing with around 200 bucks in my balance in summary, balance like that is quite unusually high for me Smile so I have been allowed to enjoy the real fun of high stakes, that I do not let me go into (only in case of high winnings). This greediness have brought its apples and I came over 1000$ - unfortunately, I switched game to another one which was much worse in payments, and I felt to 400$, in this point I decided to withdraw my winnings.
The withdrawal and verification process took around 7 days, and the money came to me well. For me 3.9/5 rounded to 4 stars, and only because of the withdrawal process (my not favorite length Smile ).

1 member gave thanks for this useful post: CL - klaw

kzAstanaKZ
Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 256
Rated this casino
60
3 September 2014 - 7:15am
#17

Platinum play casino belong to casino rewards group of casinos, it is big group of online casinos, that not very good, and it is hard to reason to play at any their casino usually. But let me start from pluses, like always.
+ Software. All casino rewards casinos have download application from microgaming, and it is enought to have a good software. Most times i do not touch quickfire version of games, on some brands it is laggy, on some not. So better just use download application.
+ Customer support(live chat exactly). It is real strong point of this online casino, because live chat always available, and because it is very well trained. I can not remember that used email CS in this casino, because live chat is more than enough. Also i do not tried phone support.
And now two minuses for this casino, that override pluses.
- Withdrawals. It is take a while to get payment from platinum play casino. I am myself do not have withdrawals from this casino, but my friends told me that it is same as for other CR brands and it tooks 3-7 days to get paid.
- No any bonuses, it is really big minus for this casino.
Final mark.
As usually, i have not see any reasons to be regular player in casino rewards brands.

1 member gave thanks for this useful post: CL - klaw

nlNumb48
Card SharkCard Shark
Joined: 30 Sep 2014
Posts: 192
Thanks given: 1
Thanks received: 188
Rated this casino
60
12 October 2014 - 10:44pm
#18

Platinum play casino is linked to many other places, and all have same owner, which have name casino rewards. I am of course curious who is real owner of this casino, but i am sure that this human is a millionaire, if not more. I played in platinum play casino couple of times, and can't say that it is my favorite place to spent money or just gamble, or even withdrew money. Because every time i request withdrawal from any casino owned by this operator it is big trouble for me to not reverse withdrawal and play it back. It usually start tempt me and it is need for me lot of strenght to not press one button and start playing again. This is why i am trying to play in another casinos, where withdrawals is much more faster and there is not needed to wait too long to get paid. 3-4 days this is how much withdrawal pending in platinum play casino, and while everything here is good, withdrawals is really slow. Of course you can decide to you ok with it or no, but like i said for me it is problems, and this is why i am not often guest of this casino, or any other for this operator.

1 member gave thanks for this useful post: CL - klaw

skPeDrone
Card SharkCard Shark
PeDrone's picture
Location: Surovce
Joined: 7 Nov 2014
Posts: 126
Thanks given: 0
Thanks received: 115
Rated this casino
60
8 December 2014 - 12:41am
#19

PeDrone’s Platinum Play Casino Review
Casino Software
This online casino using games created by Microgaming and Quickfire. It is operated by Digimedia Ltd. The games and casino impression overall are OK. Just the reputation is also over the average, and the bonuses are nothing that would interest me even a bit.

Welcome bonus
Standard bonus is 100% which I call average, the other option 1500$ freeplay I call with a little bit vulgarisms also, but it is in short useless for me. Bonuses did not made me like this casino.

Deposits and withdrawals
There are a lot of banking options, which is by that well-known casino obvious occasion. I deposited by Skrill –deposit was 20 credits and I claimed 40 credits in the result.
Even here I have not managed to withdraw anything, although I was quite close to this – I have just become more greedy than I should have become.

Gameplay
Thunderstruck 0.09 to 0.45 – just for beginning, nothing interesting
Terminator 2 – 0.30-0.90 – paid feature but paid only at 0.30, at 0.90 almost nothing, just took me down!

Summary
I recommend not the casino at all – it is reputable but no interesting bonuses, nor design ( Joking ) nor payouts nor … nothing at all. Shame, I expected much more Smile.

1 member gave thanks for this useful post: CL - klaw

auTash
NewbieNewbie
Tash's picture
Location: Australia
Joined: 18 Feb 2015
Posts: 2
Thanks given: 0
Thanks received: 1
18 February 2015 - 2:24pm
#20

I have found this casino to be the worst with payouts, so bad they have never actually paid me out ( iv tried 3 times so far on big wins but end up playing the money three) due to documentation. I am currently in the middle of a issue with them for over 5k. I have been a player for quiet sometime. They are wanting copies of old bank cards that I do not have anymore. Or a letter from my bank saying those cards belonged to me the bank legally can not do this, or copies of my statements that which I provided then they tell me it has to have the card number on it. No bank statement ever has the card numbers on them, the account numbers yes but never bank numbers. So to sum it up they are asking what is impossible to obtain. I am very fusterated and don't know what to do, they say well many of our players Are same bank and they don't have a problem it was a possibility to get these docs I would, does anyone have any suggestions to how I go about getting my money iv put ten thousands threw this casino.
My advice if you've had a replacement bank card, contact support and have the old card numbers remove from your deposit list!!

1 member gave thanks for this useful post: CL - klaw

T

nlnelsnik
Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 227
Rated this casino
40
9 November 2015 - 7:20pm
#21

Platinum Play Casino,
they attracted me because of the good promotions they have.
they have an standard but nice welcome bonus of 100% and I decided to this to have a bit bigger bankroll, I made an account, registration was very friendly and fastdone! you can also try them out with an free play bonus, but your max withdrawal is limited then too 100 which is too low, because you won't be happy if you win for example 5k! sometimes it's bit hard to reach customer support, but mostly they response in a reasonable time! but i wouldn't recommend to email them because response on that takes days which i already experienced several times! only thing i don't appreciate that they send me newsletter trough out postal service to my home address well i never give permission for this , and finally after 10 emails they stopped sending me this! they also handle out lot of times free spins, or small bonus which have low wagering mostly 20-25 times depending on the freebie. process of withdrawals is not fast compare to other microgaming casino's mostly takes days for them to send it, that's why i don't play so much there anymore, and support can;t speed it up in anyway which is pretty frustrating. if you have enough time to wait for winnings you can play with them, but if you want money fast i would choose for another casino.

1 member gave thanks for this useful post: CL-Ed

Don't follow me!, I'm Lost too....Smile

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