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Planet 7 Casino Review

Planet 7 Casino is an online casino established in 2008 with games supplied by Realtime Gaming. It is operated by Ace Revenue Group and is registered under the jurisdiction of Costa Rica. Last updated: March 10, 2014.

usWarning! This casino is blacklisted and should be avoided.

0.5

rating: Terrible

1
Blacklisted

Review of Planet 7 Casino

Planet 7 is an odd name for a casino. We do know two things though: the 7th planet in our solar system is Uranus, and this casino stinks. Coincidence? Planet 7 Casino is owned by the same people responsible for the Virtual Casino group of casinos, a group which has a terrible reputation for stalling on payments, invoking hidden clauses to deny winnings, and outright ripping off winners and refusing to pay.

Blacklisted, rogue casino

There are several issues that players at casinos owned by this operator have come across throughout the years, including slow payments, non-payments, and winnings being reversed for no legitimate reason. Additionally, Planet 7 is run out of Costa Rica, a notorious spot for rogue casino operators where players have no recourse in the event of a dispute. And if that isn't enough, one of the owners of this casino did jail time for fraud in the 1990s. Enough said really.

Although things may look good on the surface at Planet 7 Casino, we cannot stress highly enough that you should not deposit your money here. This is one casino that is most certainly not worth the risk.

Warning! This casino is blacklisted and should be avoided.
22 replies • Last post

Comments

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
20
21 July 2014 - 1:49pm
#1

Planet 7 casino it is real time gaming software casino and it is one more rogue brand from this software and it is pity fact of course. More pity thing that i am make two deposits in this casino but luckily it was long time ago and probably this times they was not so bad and did not steal money who knows but my experience is some where between bad and very bad. I get no deposit bonus from this casino at first but it was go without any luck so i just make my real money deposit and start playing with big bonus i spend about few hours playing and almost clear bonus but i was tired to play so long time and i start bet high to hit wagering requirements faster but it is does not help me and i lost. I win with my second deposit i did not take any bonus so i just request cashout. After 5 days of silence i open live chat and they inform me that i need to send documents it is joke because they need to send email ask documents and not tell me this in live chat. Verify take about two weeks and after verify was done they process my payout finally. Rogue and black listed bad casino planet 7.

1 member gave thanks for this useful post: CL - klaw

arTonguitas
NewbieNewbie
Tonguitas's picture
Joined: 13 May 2016
Posts: 1
Thanks given: 1
Thanks received: 1
Rated this casino
20
13 May 2016 - 1:23am
#2

I register onto Planet 7 Casino; after I played my chips given for completing a questionaire and reach the minimum for taking out my wining and after no response, contact chat support and they block my account and told me that I am not eligible for bonuses but NEVER let me know this; even while I was playing from my Tablet or PC not get any information about this....PLASE AVOID PLAYING IN THIS CASINO AT ALL!!

1 member gave thanks for this useful post: CL-Ed

usbarbadosslim93
Forum Angel
barbadosslim93's picture
Location: Michigan
Joined: 28 Jan 2011
Posts: 9427
Thanks given: 562
Thanks received: 697
Rated this casino
20
13 May 2016 - 2:33pm
#3

Sorry to hear you had a bad experience there Tonguitas. Hopefully you find a good one to play at in the future!

1 member gave thanks for this useful post: Tonguitas

usChristina Granados
NewbieNewbie
Christina Granados's picture
Joined: 12 Aug 2016
Posts: 1
Thanks given: 0
Thanks received: 1
Rated this casino
20
12 August 2016 - 5:46am
#4

I won a jackpot on slots $1,292.00 requested withdraw of $1,200 same thing with emailing request for documents. 3 1/2 weeks later after everything was approved and verified nothing. I get the promotion for the free spins and it says can't activate they sent me an email for a no deposit bonus chip $100 and it as well says can't activate. I contacted casino via live chat they said they reset my account and I needed to log off clear cookies and log back in I did several times and still nothing. Now when I contact live chat I don't get a response after giving them my email and phone number. Obviously they are just a bunch of fake bullshit

1 member gave thanks for this useful post: CL - klaw

auCL - klaw
StaffStaff
CL - klaw's picture
Location: Sydney
Joined: 3 Mar 2014
Posts: 1229
Thanks given: 2026
Thanks received: 223
12 September 2016 - 12:34am
#5

Sorry to hear about your bad experience Christina. This is yet another example of why these guys are blacklisted. For better options of other casinos accepting US players, check out our list of top rated casinos

usbarbadosslim93
Forum Angel
barbadosslim93's picture
Location: Michigan
Joined: 28 Jan 2011
Posts: 9427
Thanks given: 562
Thanks received: 697
Rated this casino
20
12 September 2016 - 5:57pm
#6

Ugh, that's awful. Sorry to hear about how they ripped off ANOTHER player.

ussjtrehearne
NewbieNewbie
sjtrehearne's picture
Location: us
Joined: 18 Oct 2016
Posts: 4
Thanks given: 0
Thanks received: 2
Rated this casino
20
18 October 2016 - 10:51pm
#7

Yep, really wish I had found your site before playing here.

I won over $100,000.00 over 45 business days ago and haven't been able to collect a cent.

They must put their people through Runaround 101. Or the equally popular Stall Tactics for beginners. These people are good at them. I learned with the first request for documentation that they had a problem receiving things, So every document they have requested I have emailed over 20 each.

I know they are just hoping I jump back on the site and spend what they owe me. But I am holding out to see if I actually might get some of the money, It's a lot of money. Life changing money,.

I moved my family from California to Florida partially because of that win, My kids were so happy, I could finally move away from the abusive exhusband, Life was going to be great;. So far, all I have to show for the win is higher blood pressure, a skin rash from hell, and big bags under my eyes due to lack of sleep,.

These people suck!

The latest email I got from them stated that my bank doesn't accept international wires. I know this to be false. I have a cousin in Sweden who sent me some money a few months back, Her wires went through just fine,

I have threatened to get on my facebook and ask all my friends to repost something for me, and for them to ask everyone on their lists to do the same and so on and so on, I figured I could reach almost 100 thousand people within a weeks time. Just think if I had something positive to say.

They turned pure joy into bitter disappointment.

I'll keep you posted on the outcome.

Thanks for reading!

1 member gave thanks for this useful post: CL - klaw

Charm is the ability to get the answer yes, without ever having asked a clear question.

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7207
Thanks given: 3364
Thanks received: 2730
19 October 2016 - 1:16am
#8

Hold off on the Facebook campaigns and any threats for the moment sjtrehearne. Believe me they operate like that quite deliberately and will use any excuse they can to void your winnings. You're doing the right thing by not playing with the money. Whatever you do, don't touch it again and play with it, even if they tell you to. I'll send you a private message and try to put you in touch with someone who can hopefully help you.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

usCalvin812
NewbieNewbie
Joined: 28 Nov 2016
Posts: 4
Thanks given: 1
Thanks received: 0
Rated this casino
20
28 November 2016 - 11:20pm
#9

Payout and documents where approved, waiting to process payout after a month but now live chat can't find I have a withdrawal processing. I hit 2 jackpots and only cashed out $600 and now no one knows anything about it. They are a scam. No one ever answers the phone after calling every day for over a month and they don't return emails. Live chat is trained to give u the run around no matter how nice you are to them and they end chat if they don't have a answer for you.

ussjtrehearne
NewbieNewbie
sjtrehearne's picture
Location: us
Joined: 18 Oct 2016
Posts: 4
Thanks given: 0
Thanks received: 2
Rated this casino
20
28 November 2016 - 11:38pm
#10

Hi Calvin,

I had a horrible experience with them. They were ignoring me and giving me the total run around over my $95,000.00 + win. But they are making regular payments now. You need to go to CasinoMeister,com and look for Tawny, she's the rep for the Ace group. She can get your money flowing in your direction.

Hope this helps.

Sarah

1 member gave thanks for this useful post: Calvin812

Charm is the ability to get the answer yes, without ever having asked a clear question.

usCalvin812
NewbieNewbie
Joined: 28 Nov 2016
Posts: 4
Thanks given: 1
Thanks received: 0
Rated this casino
20
29 November 2016 - 12:17am
#11

Thanks for your help, I went to CasinoMeister,com and registered.

usCalvin812
NewbieNewbie
Joined: 28 Nov 2016
Posts: 4
Thanks given: 1
Thanks received: 0
Rated this casino
20
29 November 2016 - 9:59pm
#12

I haven't been let into the chat yet, Still waiting to be approved and it's not letting me message Tawni or post a complaint. Guess I'll wait and see what happens, thanks for your help.

usCalvin812
NewbieNewbie
Joined: 28 Nov 2016
Posts: 4
Thanks given: 1
Thanks received: 0
Rated this casino
20
4 December 2016 - 6:23am
#13

Thanks for your help, I contacted Tawni and planet 7 contacted me and I should now have my check coming Smile

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7207
Thanks given: 3364
Thanks received: 2730
4 December 2016 - 10:36pm
#14

Yeah unfortunately these guys are not willing to help us out because we are not willing to remove them from our blacklist. That is their sole motivation in helping people who complain publicly. I wonder about how many others they rip off who don't complain in public and never get paid.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

usChris Brown
FreerollerFreeroller
Chris Brown's picture
Joined: 14 Jan 2016
Posts: 5
Thanks given: 0
Thanks received: 2
Rated this casino
20
2 March 2017 - 4:49am
#15

Planet Rip Off, Planet of B.S. How they are able to remain on internet - shows changes are needed, as there is no way they should be on > NET < I sick that I was DUMB enough to put funds in Planet of thieves!

1 member gave thanks for this useful post: CL-Ed

usbyersjt
Low RollerLow Roller
byersjt's picture
Location: Houston, TX
Joined: 1 Dec 2015
Posts: 25
Thanks given: 8
Thanks received: 28
Rated this casino
20
11 March 2017 - 7:42pm
#16

I played Planet7 because of their "no rules, no withdrawal limits" on their slot bonuses. With a $50 deposit, I played with $200. They also have a free 7 spins daily for the 2 weeks after the last deposit - which is fun.

However, Planet7 will not pay out any withdrawal more than $200. I actually got a withdrawal and check once for $144. It took 2 months, but I finally got it. However, when I won $800, everything was approved and processed. But it sat with whoever does their payment processing. That was 8 months ago. I was warned by this site (thank you), so I only made a few small deposits. I broke even overall, but never got any payouts much over what I deposited. I moved to Alladdin's Casino, where I have gotten checks in my hand and cleared in my bank from $177 to $2500. No problems at Alladin's. Again, this site gives Alladdin's a good review, so I was confident.

Of course, I do not recommend Planet7. They can afford great bonuses and daily free 7 spins simply because they never payout any large withdrawals.

1 member gave thanks for this useful post: CL-Ed

usChris Brown
FreerollerFreeroller
Chris Brown's picture
Joined: 14 Jan 2016
Posts: 5
Thanks given: 0
Thanks received: 2
Rated this casino
20
12 March 2017 - 12:56am
#17

In re ponce to other comments, I do thank you: I don't understand that casinos s
like Planet 7 are on internet< or why legit sites that rate and review casinos even list them at all, Helping get their message out , even if its known fact. they use unethical practices I have a problem with lies, I DON'T! there are actions that can be used VIA (I do live) in the U.S.A.; I now feel that I'am owed more than the I was because of the hassle I been through. and the lie's they have emailed me, thankfully I copied. I can document my comment's I do know there are legit casinos out there, as I have been on a winning streak (unusual for me) and they do pay,

1 member gave thanks for this useful post: CL-Ed

usCorinemarie429
NewbieNewbie
Corinemarie429's picture
Joined: 15 Mar 2017
Posts: 1
Thanks given: 0
Thanks received: 1
Rated this casino
60
15 March 2017 - 3:32am
#18

I won $1,313.13 in November of 2016 they gave me the run around every time I contacted them until I got fed up and got a little crazy with one of the reps on chat. It's now March 2017 and a few days ago I received a check by fed ex. I haven't been able to cash it only because I lost my ID. So soon as I receive that in the mail I'm headed straight to the bank to deposit this check. I did ask my sister to deposit it for me through the ATM it didn't work it kept telling her wrong password. Then she went to the teller and they told her it seems like fraud but how would that be if I'm not trying to cash it just deposit it and if they were trying to pull off something like fraud how they ain't the ones cashing the check they can't get any money. Idk but we'll find out soon if this is for real or not I sure hope it is.

1 member gave thanks for this useful post: CL-Ed

usChris Brown
FreerollerFreeroller
Chris Brown's picture
Joined: 14 Jan 2016
Posts: 5
Thanks given: 0
Thanks received: 2
Rated this casino
20
15 March 2017 - 3:58am
#19

good luck, I don't understand how they remain on internet

uscorine429
NewbieNewbie
Joined: 18 Nov 2016
Posts: 1
Thanks given: 0
Thanks received: 1
Rated this casino
60
15 May 2017 - 6:01am
#20

An update to my previous post. After 6 months from the day I won I finally was able to withdraw the funds From my account. I hope it doesn't take this long every time I win at planet 7. But in the end I'm very happy to win this money and glad to find out they really do pay out.

1 member gave thanks for this useful post: CL-Ed

auMaythera
NewbieNewbie
Joined: 21 Sep 2017
Posts: 1
Thanks given: 0
Thanks received: 1
Rated this casino
20
21 September 2017 - 10:37am
#21

A couple of nights ago I won $8880 on a game of slots at this casino, I had pending withdrawals of $8,400. I spoke to a lady yesterday on live chat to see if the website was legit and if the payouts would be approved etc, she said that they were a legit casino, that they do payout and that as far as she's concerned the amount should be approved.

Today I log in and everything but my original deposit was left in the account. I was told on live chat that this was because I had played Blackjack when I was only meant to be playing slots etc. on the bonus I had. He also said "But if you don't win any money, it's no harm done, just make sure you don't do it next time". In the email I received there was nothing stating that If I was to play blackjack that they would remove all funds in the account and stop all pending withdrawals. I was told "I do realize those rules are not stated in the marketing ad, but for next time, just contact us and ask. We'll explain everything within 2 minutes. ;)"

I asked why the terms and conditions or a link with them were not in the email and was told that "I know, they can't fit. Smile Link can, but it won't work for everyone, since not many are using PCs."

So along with a disappointing void of all winnings and a rude customer service representative I will not be returning to this website again.
Please be careful.

1 member gave thanks for this useful post: CL-Ed

idEndro Nawawi
Silver PlayerSilver Player
Endro Nawawi's picture
Location: Indonesian
Joined: 23 Oct 2017
Posts: 418
Thanks given: 150
Thanks received: 77
10 November 2017 - 2:52pm
#22

This casino no paid,I found many problems payment,don't make deposit on this casino,use just for fun guys Joking

1 member gave thanks for this useful post: CL - klaw

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