Pinnacle Casino Review
Pinnacle Casino is an online casino established in 1998 with games supplied by Global Gaming Labs and MultiSlot. It is operated by Ragnarok Corporation N.V. and is registered under the jurisdiction of Curaçao. Last updated: January 25, 2017.
Review of Pinnacle Casino
Pinnacle Casino is the online casino arm of the highly regarded Pinnacle Sports bookmaking site. It features live casino games from Global Gaming Labs and RNG games from little known developer MultiSlot. The site boasts transparency, high payouts, and a generous cashback scheme as a point of differentiation instead of the usual bonuses that every other casino seems to offer these days.
The main focus of Pinnacle's Casino is the live dealer games that are provided by 3rd party supplier Global Gaming Labs. You can find live Blackjack, Baccarat, Casino Hold'em, and both American and European Roulette, though quite why anyone bothers playing American Roulette at double the house edge is beyond me. The games are broadcast from a live dealer studio, which we believe is located in Costa Rica.
The first thing that strikes you when you browse through the MultiSlot part of the Pinnacle Casino is the relatively small number of games. There were less than 50 slot machines when we tested this casino, 6 video poker games (which all lack a double up feature), and a handful of table and keno style games. The slot machines in particular can only be described as looking fairly ordinary - certainly nothing spectacular like we have become used to seeing from the top end developers. The table games look and play ok, but it is clear that this casino is more utilitarian than flashy.
In years gone by, Pinnacle Sports operated using games from Galewind Software, and was regarded highly for its high payout rate settings on games such as video poker. However with the change to MultiSlot those days are gone, and the odds on games such as video poker, blackjack, and roulette are no better than anywhere else. Pinnacle does publish an audited payout report each month that lets you know exactly what the games at the casino paid out in the preceding month. The random number generator (RNG) used by the software has also been audited to ensure the outcomes of each game are random and not rigged.
One for the High Rollers
In a world of casinos that often restrict players to withdrawing at most a few thousand in winnings per month, Pinnacle Casino's high stakes tables stand out like a sore thumb. Want to play Baccarat at $5000 per hand, or Blackjack for $10,000 per hand? At Pinnacle Casino you can, and the "no limits" withdrawal policy means that you will be paid in full when you withdraw your winnings. In fact we would go so far to say that Pinnacle is one of the better, places for high limit live blackjack, high stakes baccarat, or roulette online.
No bonuses? No worries!
We here at Casino Listings have bemoaned the fact that bonus offers seem to get worse every year and the conditions placed upon players claiming these bonuses become more and more onerous. More than once we have wondered why a casino doesn't try to simply do away with bonuses and all the associated baggage that comes with them. Well we are pleased to say that Pinnacle is attempting to do just that. Instead of giving you a bonus then locking your money up and forcing you to play through a set amount of wagering, Pinnacle simply rewards players with 0.3% cashback paid on almost every hand played or spin made. You earn the cashback every time you wager - win, lose or draw - on every game in the casino. No lock-ins, no wagering requirements, and you are credited with your cashback on a daily basis. Add 0.3% cashback to a game of Blackjack that pays 99.6% or a game of Pontoon that pays 99.7% and you can see that you are more or less playing games with no house edge.
Customer support and banking
Customer support at Pinnacle is conducted exclusively via email. There is no live chat facility, nor do they offer up a phone number publicly that would allow you to call them unsolicited. Although we found the response times to be pretty quick with all our queries answered within a few hours, sometimes the immediacy of live chat can be far more convenient.
The options you have to transact with this casino are many and varied and both the deposit and withdrawal limits are very high. In fact should you find yourself winning a progressive jackpot or go on a major winning streak, you can request to have your entire withdrawal wired to you in one single transaction, just as it should be. Keep in mind that there are fees applied to withdrawals if you make more than one in a calendar month and plan your withdrawals accordingly.
Pinnacle's change from the high-paying and trusted Galewind Software to a Costa Rica based live dealer suite, and an unknown RNG supplier in MultiSlot looks to have been motivated by a shift in focus to live dealer games. There are more games to play now overall, but the payouts which were what set this place above the rest in the past, are no longer a positive. Pinnacle seems mainly a destination for those of you who like to dabble in live dealer games along with your sports betting.