MyCasino is an online casino established in 2017 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by i-Tainment Europe Ltd and is registered under the jurisdiction of Curaçao. Last Updated: August 18, 2020.
When I first saw MyCasino.io load on my browser, I felt like I was peering into a Dick Tracy style comic. This casino has a noire theme to it, and harkens back to the 1940's in America (do note though that it does not accept American players). Combining an array of games from top developers and reasonable payout times, MyCasino is a site that serves as a decent spot to play at.
MyCasino has a web-based instant play platform that loads in your internet browser. The site has a broad array of software, including games from Net Entertainment, Nyx Interactive, Play'n Go, iSoftBet, MrSlotty, GamesOS, GameArt, Endorphina, and more. These games are provided through the gaming platform Finnplay. The site looks attractive, and finding specific games is pretty easy via the instant search box. I did enjoy the ability to sort games by software provider as well as genre.
The casino has an array of games that span most major game types. Slots are the primary game style available and you can find an assortment of licensed and unique properties, with the likes of Playboy, Wild Wild West, Starburst, and Jackpot Jester 50k among the popular games at the time I played. There are a bunch of major progressive jackpots on the roster as well, including well known jackpots such as Mega Moolah, Cosmic Fortune, and Major Millions.
There are also table games that include blackjack, roulette, casino hold'em, and baccarat available. Live dealer games can be found in a small number as well, allowing you to play blackjack and roulette at tables that are broadcast from specialised studios.
One interesting aspect of this casino is their comps program which is structured into levels that are associated with different characters. Starting on the bottom level of "Reggie The Doorman", you can gain "XP points" by wagering on slot machines to ascend through four levels to save "Betty" who is a nightclub singer that has gone missing. Each level is associated with different rewards including bonuses, cashback, and mystery gifts. The XP only lasts for up to 30 days though so you'll need to keep playing regularly if you want to hold on to your progress.
The banking system is diverse, with deposit and withdrawal options including credit card and eWallet options. When registering you can choose from one of six different currencies for your account. The speed of the deposits is generally instantaneous, while withdrawals for Skrill and Neteller are completed the same day. Credit card and bank transfer withdrawals can take a few business days to be processed. MyCasino imposes a €5000 limit on the amount you can withdraw each week, and those of you that like to claim bonuses should note that the welcome bonus has an maximum cashout limit that could cause you to forgo the bulk of a major win. The casino conducts identity verification processes and I was asked to supply documents to verify my account before withdrawing.
I was disappointed to find that customer support is only available through email. There are no live chat or phone options to contact this casino, and I hope that this situation is rectified in the future. As experienced players will know, there are always times that you need to contact casino support and the inherent delays associated with email communication are not ideal, especially when it's your money on the line.
MyCasino protects your communication while in transit using standard SSL encryption technology. This is a good feature, as it protects your personal and financial information from hackers that could potentially intercept it as it crosses the world wide web.
I was unable to find any published fairness information for MyCasino.io, which is a disappointment. The site does not publish payout percentage audits, nor does it list return to player percentage numbers for games, aside from the ones that voluntarily publish them in game help files or paytables. The casino holds a license to operate from Curaçao eGaming under the company name of iTains N.V., which as we well know confers little or no benefit to players given the regulator's reputation for apathy towards actually regulating anything aside from the collection of licensing fees.
There is a responsible gaming page on the casino's website, with players being given a few choices to fight problem betting. You can also set a deposit limit in your account settings to restrict your gaming in the casino. Other responsible gambling options such as temporary or permanent self exclusion can be accomplished by contacting the casino's support via email.
I enjoyed my time with MyCasino.io, as the site looked good, had a large number of games, and the banking speed was decent enough. However the site has a number of shortfalls that it needs to improve on if it is to be regarded amongst the best casinos. Chief amongst these are the email only support, capped bonus wins, and the relatively small payout limits. Only time will tell if this casino is able to adapt and improve in these respects.