Monte-Carlo Casino is an online casino established in 2013 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Mangas Gaming Malta Limited and is registered under the jurisdictions of United Kingdom and Malta. Last updated: August 27, 2019.
The Casino de Monte-Carlo, located in the Principality of Monaco since 1863, is perhaps the single most famous land casino in the world. Along with the stunning harbour, oversized yachts, and annual Grand Prix race, the micro-state and its casinos have become world-renowned as a high class destination for the rich and famous. In 2009 the land casino's owner, Société des bains de mer de Monaco (itself majority owned by the state of Monaco), became a major shareholder in the Betclic Everest online gaming group. The group has since endured several years of poor financial results and questionable management. Today we see one of the fruits of that partnership, the online version of Monte-Carlo Casino and I was intrigued to see whether such a reputable land casino could bring something different to the online table.
Monte-Carlo Casino features a web-based platform that allows you to play directly through your browser. The casino offers games supplied by the likes of Net Entertainment, Microgaming Quickfire, WMS Gaming, IGT, and Amaya. The website is clean and professionally designed with a grid of logos for each game. There is a quick search function and each game preview maybe be expanded to show more information including the RTP number for each and every game.
The selection of games at Monte Carlo Casino is huge, with hundreds of games from the above-mentioned developers available to play. The games all load easily and mix in a huge selection of slots, and a smaller library of table games and video poker titles to play. Slots run the gamut from average to really good, with some excellent video slots and licensed titles able to be found here. Some of the more recent releases available to be played when I tested included Dracula, Arianna, Stickers, and Game of Thrones. The inclusion of IGT and WMS games means you can play many land based favourites such as Zeus, Kiss, Fire Queen, and Spartacus.
Progressive jackpots are prominently featured at Monte Carlo Casino, with Microgaming and Net Entertainment progressive games on offer with millions of Euros in cash prizes up for grabs on slots such as Arabian Nights, Mega Fortune, Mega Moolah, and The Dark Knight.
For a grand European casino that in my experience showcases the elegance and communal spirit of table games, the online version of this casino is much too limited by comparison. I found Monte-Carlo staples such as Roulette (thankfully no rip-off American Roulette tables), Blackjack, Baccarat and Punto Banco available, but that was all. Still, with Monte Carlo having so many suppliers with diverse games powering the site, it is a disappointment to see things so limited in this department. There are live dealer versions of Roulette and Blackjack available. Some "green screen" technology makes it look like you're in the Casino de Monte-Carlo but the reality is that the games are being dealt from Net Entertainment's studios, not the casino itself.
Banking at Monte Carlo Casino is relatively quick, with my test Neteller e-Wallet withdrawal paid out in under 24 hours. Bank wires take 48-72 hours and credit card payments are paid out in 3-5 days. I do have to say that while the financial options available aren't huge, they are all reliable and you should have no problem banking at this casino.
Customer Support is top-notch, with help available 24/7 through instant messaging or through email. I happened to test the instant messaging and found the staff fast to respond and able to address my questions without much of the delay that I have seen from other casinos.
As mentioned above, the RTP numbers for each and every game on the site can be seen by clicking the little plus icon underneath each game preview image. This sort of transparency is excellent to see. The casino uses reputable online betting suppliers who submit their software to independent auditors to ensure that the results are truly random. Responsible Gaming is handled with an in-depth page that does address potential actions that could indicate whether it is time for you to stop or not, and there are also links to various organizations that can help you if you believe you have a gambling problem. Inside the account dashboard, I was able to set a daily, weekly or monthly deposit limits, and there is an option to request temporary or permanent exclusion from the casino. It is clearly explained that if you do this, you will also be excluded from the other casinos run by the same management.
While all this sounds pretty rosy so far, I feel I must make mention of the experience I have had with other casinos run by the same management, for example Everest Casino and Imperial Casino. Since the takeover of these casinos by the Betclic Everest group, their quality of service has gone down and we have seen several complaints of aggressive confiscation of funds due to "bonus abuse". In my experience, the company's co-operation with sites such as Casino Listings in mediating disputes is almost non existent. Furthermore the Betclic Everest group was in severe financial troubles around 2012-13 after the French government's decision to regulate online poker proved disastrous to the firm's investment in the local market. All things considered, I feel that this warrants caution in dealing with this casino even if I saw nothing untoward in my visit this time.
Monte-Carlo Casino is a very good online casino that does a lot of things right, but falls short of living up to the gold standard set by the land casino on which it is based. I like the site's layout and software selection, and the speed of payments is good. However the lack of variety of table games is a bit of a let down for me, and persistent financial troubles with the casino's parent company do not inspire me with huge confidence.