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Monte-Carlo Casino Review

Monte-Carlo Casino is an online casino established in 2013 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Mangas Gaming Malta Limited and is registered under the jurisdictions of United Kingdom and Malta. Last updated: July 31, 2015.

usMonte-Carlo Casino does not accept players from the United States.

3

rating: Average

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usMonte-Carlo Casino does not accept players from the United States.

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Review of Monte-Carlo Casino

The Casino de Monte-Carlo, located in the Principality of Monaco since 1863, is perhaps the single most famous land casino in the world. Along with the stunning harbour, oversized yachts, and annual Grand Prix race, the micro-state and its casinos have become world-renowned as a high class destination for the rich and famous. In 2009 the land casino's owner, Société des bains de mer de Monaco (itself majority owned by the state of Monaco), became a major shareholder in the Betclic Everest online gaming group. The group has since endured several years of poor financial results and questionable management. Today we see one of the fruits of that partnership, the online version of Monte-Carlo Casino and I was intrigued to see whether such a reputable land casino could bring something different to the online table.

Software and game selection

Monte-Carlo Casino features a web-based platform that allows you to play directly through your browser. The casino offers games supplied by the likes of Net Entertainment, Microgaming Quickfire, WMS Gaming, IGT, and Amaya. The website is clean and professionally designed with a grid of logos for each game. There is a quick search function and each game preview maybe be expanded to show more information including the RTP number for each and every game.

The selection of games at Monte Carlo Casino is huge, with hundreds of games from the above-mentioned developers available to play. The games all load easily and mix in a huge selection of slots, and a smaller library of table games and video poker titles to play. Slots run the gamut from average to really good, with some excellent video slots and licensed titles able to be found here. Some of the more recent releases available to be played when I tested included Dracula, Arianna, Stickers, and Game of Thrones. The inclusion of IGT and WMS games means you can play many land based favourites such as Zeus, Kiss, Fire Queen, and Spartacus.

Progressive jackpots are prominently featured at Monte Carlo Casino, with Microgaming and Net Entertainment progressive games on offer with millions of Euros in cash prizes up for grabs on slots such as Arabian Nights, Mega Fortune, Mega Moolah, and The Dark Knight.

For a grand European casino that in my experience showcases the elegance and communal spirit of table games, the online version of this casino is much too limited by comparison. I found Monte-Carlo staples such as Roulette (thankfully no rip-off American Roulette tables), Blackjack, Baccarat and Punto Banco available, but that was all. Still, with Monte Carlo having so many suppliers with diverse games powering the site, it is a disappointment to see things so limited in this department. There are live dealer versions of Roulette and Blackjack available. Some "green screen" technology makes it look like you're in the Casino de Monte-Carlo but the reality is that the games are being dealt from Net Entertainment's studios, not the casino itself.

Banking and customer support options

Banking at Monte Carlo Casino is relatively quick, with my test Neteller e-Wallet withdrawal paid out in under 24 hours. Bank wires take 48-72 hours and credit card payments are paid out in 3-5 days. I do have to say that while the financial options available aren't huge, they are all reliable and you should have no problem banking at this casino.

Customer Support is top-notch, with help available 24/7 through instant messaging or through email. I happened to test the instant messaging and found the staff fast to respond and able to address my questions without much of the delay that I have seen from other casinos.

Security, fairness, and responsible gaming

Monte-Carlo Casino protects players with encrypted transactions, which protect the privacy of the information that you send to the casino from your computer. The casino also posts a privacy policy where they explain how and why your personal information is used, and vows to protect your personal data that you provide to Monte-Carlo in order to establish an account.

As mentioned above, the RTP numbers for each and every game on the site can be seen by clicking the little plus icon underneath each game preview image. This sort of transparency is excellent to see. The casino uses reputable online betting suppliers who submit their software to independent auditors to ensure that the results are truly random. Responsible Gaming is handled with an in-depth page that does address potential actions that could indicate whether it is time for you to stop or not, and there are also links to various organizations that can help you if you believe you have a gambling problem. Inside the account dashboard, I was able to set a daily, weekly or monthly deposit limits, and there is an option to request temporary or permanent exclusion from the casino. It is clearly explained that if you do this, you will also be excluded from the other casinos run by the same management.

While all this sounds pretty rosy so far, I feel I must make mention of the experience I have had with other casinos run by the same management, for example Everest Casino and Imperial Casino. Since the takeover of these casinos by the Betclic Everest group, their quality of service has gone down and we have seen several complaints of aggressive confiscation of funds due to "bonus abuse". In my experience, the company's co-operation with sites such as Casino Listings in mediating disputes is almost non existent. Furthermore the Betclic Everest group was in severe financial troubles around 2012-13 after the French government's decision to regulate online poker proved disastrous to the firm's investment in the local market. All things considered, I feel that this warrants caution in dealing with this casino even if I saw nothing untoward in my visit this time.

Conclusion

Monte-Carlo Casino is a very good online casino that does a lot of things right, but falls short of living up to the gold standard set by the land casino on which it is based. I like the site's layout and software selection, and the speed of payments is good. However the lack of variety of table games is a bit of a let down for me, and persistent financial troubles with the casino's parent company do not inspire me with huge confidence.

Monte-Carlo Casino Jackpots

These are the current progressive jackpots at Monte-Carlo Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

Mega Moolah Mega $3,399,632 €3,399,632 £3,399,632
Mega Fortune Mega €2,741,842
Hall of Gods Mega €1,270,423
MegaJackpots £742,449
Arabian Nights €699,751
Major Millions $691,751 €691,751 £691,751
Millionaire's Club $586,980 €586,980 £586,980
King Cashalot $284,807 €284,807 £284,807
Cyberstud Poker $230,983 €230,983 £230,983
Roulette Royale $218,955 €218,955 £218,955
Rags to Riches $183,754 €183,754 £183,754
Crazy Jackpots Line 8 $169,345 €169,345 £169,345
Caribbean Stud Poker $162,380 €162,380 £162,380
Crazy Jackpots Line 9 $161,229 €161,229 £161,229
Crazy Jackpots Line 6 $147,600 €147,600 £147,600
Poker Ride $147,400 €147,400 £147,400
Crazy Jackpots Line 7 $126,151 €126,151 £126,151
Crazy Jackpots Line 1 $120,340 €120,340 £120,340
Crazy Jackpots Line 2 $118,804 €118,804 £118,804
Triple Sevens Blackjack $110,215 €110,215 £110,215
Crazy Jackpots Line 3 $95,054 €95,054 £95,054
Crazy Jackpots Line 4 $81,997 €81,997 £81,997
Treasure Nile $41,464 €41,464 £41,464
Shoot-O-Rama $40,679 €40,679 £40,679
SupaJax $32,065 €32,065 £32,065
Crazy Jackpots Line 5 $30,956 €30,956 £30,956
Tunzamunni $25,398 €25,398 £25,398
Hollywood Acclaimed $22,708 €22,708 £22,708
Divine Fortune Mega €18,141
Mega Fortune Major €17,622
Hollywood Blockbuster $16,196 €16,196 £16,196
Jackpot Deuces $15,439 €15,439 £15,439
Caribbean Stud €11,530
Hall of Gods Midi €10,879
Movie Mayhem Level 4 $12,611 €12,611 £12,611
Mega Moolah Major $12,070 €12,070 £12,070
Cash Splash $10,803 €10,803 £10,803
Mega Joker €9,064
Super Lucky Frog Super €7,066
Fruit Fiesta $8,236 €8,236 £8,236
Movie Mayhem Level 3 $7,308 €7,308 £7,308
LotsaLoot $4,133 €4,133 £4,133
Super Jackpot $1 $4,020 €4,020 £4,020
Wow Pot $3,898 €3,898 £3,898
Sushi Express $2,337 €2,337 £2,337
Hall of Gods Mini €1,957
Super Jackpot 25c $1,750 €1,750 £1,750
Super Lucky Frog Lucky €1,327
Hollywood Classic $1,132 €1,132 £1,132
Movie Mayhem Level 2 $516 €516 £516
Mega Fortune Rapid €419
11 replies • Last post

Comments

nlNumb48
Card SharkCard Shark
Joined: 30 Sep 2014
Posts: 192
Thanks given: 1
Thanks received: 189
Rated this casino
80
16 October 2014 - 3:14pm
#1

Very new online casino, which i joined because i get spam email to my inbox about it. You have no review about this casino, so probably my words will help with it, i tried it couple of time because of net entertainment games, i am very addicted to this software, many favorite slots, many different ways to play, i can play for hours at any netent casino. Wagering requirements for welcome bonus was good, but after i lost with my welcome bonus i not start getting another bonuses to email , like it happens in many other casino at which i am just joined. Also it's strange, i am even checked did i subscribed to emails from casino, i did, but nothing come to me. Probably not very active casino in terms of bonuses. I have only one withdrawal request, i just sent my documents right after requesting withdrawal, netent casinos usually not asking documents, but it is always good to send documents if you trust casino, just because if they will need it you will not need to send after their request. In 3 hours email with statement that i am verified come to me, and withdrawal was paid 8 hours after this. Good speed, but strange that casino not send me promotions or bonuses.

1 member gave thanks for this useful post: CL - klaw

skmrohacek
Gold PlayerGold Player
mrohacek's picture
Location: Slovakia
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 430
Rated this casino
60
30 October 2014 - 12:40am
#2

I was reading the official report and suddenly I notice "expekt gaming" - first I thought that I am on the wrong review page Smile But then I realized that its just casino group. I confess, I was not aware about this - I was sure that Expekt is only a online casino (and poker, sportsbook and so on..), not also the title of entire group. Okay, lets look at it, if this casino will confirm the qualities and high level of services, like I experienced at Expekt casino.
The deposit bonus was probably not average and common-sounding enough, so I think that their mindflow was something like this. We set the bonus to 100% and to be good rememberable, we set also the maximum amount to 100€. (Why do not someone finds out, that also 500 equals another 500 the same way ?! ).
But it is sister (or daughter) of expekt, it certainly MUST be good and quality. It also was, at least seemed that.
I deposited 25$ and received - 50$! and started to play. First tried video poker, but I have rather declined that (just not to give them any reason to doubt my right to withdraw funds Smile ). I started with Simsalabim, that began to answer my spins with very high pays back Smile I w"as that happy that I pressed accidentally "MAX BET" button , that did a spin of 25,00€ value. And I was excited and did the mistake, that I did not change the stake immediately (but after it have already eaten 3/4 of my balance) - then I lowered the stake finally, but as usual, in this part, it usually do not help only to lower stake and I was done.
I rate this casino 3/5 (in fact its 3,333/5), so its much more than another casino that is rated also 3 (it could be also 2,6 and that gives almost 1 whole star difference Smile )

1 member gave thanks for this useful post: CL - klaw

seFredrik
NewbieNewbie
Joined: 30 Jul 2015
Posts: 2
Thanks given: 1
Thanks received: 4
30 July 2015 - 7:01pm
#3

If you win at this casino – be prepared to work full times for weeks to get them to pay.

As soon as I won and made a withdrawal they closed my account “temporarily”, which they according to their rules can do for 30 days without any explanation (and that is the only explanation you get from their support – they close accounts because they can). Then they wanted me to send them the usual documents, driver’s license and so on. As soon as they got them they wanted other documents. Instead of asking for all documents needed at once they give you this information little by little when you ask them what they want. I sent them documents four times.

About ten days after they closed my account they told me they needed to talk to me on the phone to be able to re-open the account. I gave them my cellphone number when I registered but now they said they didn’t have it. So I gave it to them again. And again. And again. When they asked me for the third time to confirm it was my number I seriously thought this was some kind of psychology TV show.

So now they had my number and they needed to call to be able to pay me my money. They just didn’t call. When I asked them when they would call they told me they couldn’t even tell me what day they would call. This was done by a security department which I couldn’t get in touch with since the support department wasn’t allowed to give me their email address, and since they didn’t contact me either.

Three weeks after they shut down my account they finally called, and the person I spoke to told me that the driver’s license I had sent them as soon as I made the withdrawal request wasn’t accepted. The support could have mentioned this in the 25-30 email they have sent me during this time, but they didn’t. So I sent them a new picture, and a picture of my passport as well. Then they told me they hadn’t received any of my previous documents so I sent them for the fourth time. And fifth. Then they told me they needed another screenshot of my Skrill account. I had of course sent them a screenshot already but now they wanted a screenshot that showed the deposits to them.

After almost a full month I finally got my money. During this time I thought several times that they had no intention of paying at all, and I feel lucky they did. Perhaps some trainee made the payout by mistake. I will never ever play at this casino again, and I wouldn’t recommend anyone to do so.

2 members gave thanks for this useful post: CL - klaw, Wisekatty

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7198
Thanks given: 3354
Thanks received: 2710
31 July 2015 - 5:59am
#4

Thanks for the feedback Fredrick. That is a very disturbing tale but unfortunately I am not entirely surprised. I had no issues when I reviewed the casino, and had a withdrawal paid within a day. But I am still wary of this casino because its owner (Betclic Everest) was in severe financial trouble a few years ago. It has been known to confiscate funds from players for the slightest infraction of T&Cs at its other casinos, and has even been known the invoke the old "bonus abuse" clause.

I'll drop their rating a little and see if I can get in touch with someone there for an explanation of what is going on.

2 members gave thanks for this useful post: Fredrik, Wisekatty

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auWisekatty
NewbieNewbie
Wisekatty's picture
Joined: 20 Aug 2015
Posts: 2
Thanks given: 5
Thanks received: 1
Rated this casino
60
20 August 2015 - 12:23am
#5

I am a little concerned by Fredrik's comments, I just joined this casino and didn't win with any deposits that included the welcome bonus deposit matches. I made 1 further deposit without any bonuses attached and won a substantial amount. Initially my documents, which I uploaded immediately were rejected as they were not clear enough, I resubmitted and when I checked my account and spoke to live chat they both told me I was verified. Waited 2 days and my withdrawal is still pending with encouragement to reverse. So I contact live chat and they tell me I need further documents, I wasn't sent a email or any notifications on my account to say they needed my skrill screenshots, I have now sent them in and have again been told that I am verified both through my account and by live chat. I really hope I don't have to fight them for my money but I am not feeling confident as I also accumulated a few thousand loyalty points which I redeemed for cash, they took the points however no cash was credited after again contacting support was told there was a issue with points but not to worry the cash would be credited soon. That was 24hours ago still waiting. I have been generous with my rating as I would like to give them the benefit of the doubt for another day or two, but after that I will be filthy if they don't honor their payouts and make me jump through hoops.

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7198
Thanks given: 3354
Thanks received: 2710
20 August 2015 - 1:32am
#6

Hang in there Wisekatty, don't fall for the trap and reverse your withdrawal.

We contacted Monte Carlo about Fredrik's complaint and they replied but unfortunately Fredrik never got back to us with details they needed to verify who he was.

I can offer help if they delay any longer. Feel free to send me a private message (click my picture and use the menu) to get the ball rolling on that if you don't receive your money this week.

1 member gave thanks for this useful post: Wisekatty

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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seFredrik
NewbieNewbie
Joined: 30 Jul 2015
Posts: 2
Thanks given: 1
Thanks received: 4
20 August 2015 - 6:02am
#7

Wisekatty: I recognize many of your experiences. When you do something they ask you to they can either tell you what's wrong, tell you everything is okay and later that it's not or just don't tell you anything and let you find out for yourself when the money never comes. Good luck (I'm afraid you are going to need it)!

CL-Ed: I will never verify my identity to Monte Carlo Casino. As you see from my story (which I can guarantee is accurate) I already have verified my identity to them many times. I finally got my money, I will never ever play at Monte Carlo Casino again and I don't trust them at all, so I don't see the point. I just wanted to prepare other casino players what they are about to experience if they make the mistake of joining this casino.

Fredrik

2 members gave thanks for this useful post: CL-Ed, Wisekatty

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7198
Thanks given: 3354
Thanks received: 2710
20 August 2015 - 6:31am
#8

What I meant was that we contacted them and pointed out your post, and they asked us if we could pass on your name or email address so they could look up what happened in their system. But as you didn't get back to us with that information and permission to do so we could not proceed and got nowhere with them.

Anyway, never mind, it's water under the bridge now. I am glad to hear that you got your money and you are very welcome to warn people here because the sort of delays that you experienced are unacceptable. I am keeping a close eye on what happens with Wisekatty because once may be a mistake or incompetence but if it happens twice then it should be setting off alarm bells.

1 member gave thanks for this useful post: Wisekatty

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

auWisekatty
NewbieNewbie
Wisekatty's picture
Joined: 20 Aug 2015
Posts: 2
Thanks given: 5
Thanks received: 1
Rated this casino
100
20 August 2015 - 1:41pm
#9

I am very pleased to say that the payout has been transferred to my ewallet, so all in all 62 hours including document verification I am happy. Still haven't resolved the Loyalty Points Cash and I still want the cash bonus, but it was my winnings that I was most concerned about and that has been paid. After researching this casino I won't accept bonuses from them as that is where it all seems to go wrong.

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7198
Thanks given: 3354
Thanks received: 2710
20 August 2015 - 11:52pm
#10

I am relieved to hear that Wisekatty. Congratulations and enjoy your winnings!

Wisekatty wrote:

After researching this casino I won't accept bonuses from them as that is where it all seems to go wrong.

In my experience bonuses are where just about 90% of issues with casinos come from. I rarely take a bonus any more myself.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

nlnelsnik
Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 233
Rated this casino
80
14 September 2015 - 4:46pm
#11

Monte-Carlo casino,
I came on there casino pretty short time ago, which was weird because they where online since 2013 but i never mentioned them before.
when i reached there casino, i saw an very Fresh designed casino, which directly gave me the feeling it's a great and safe casino too play with, i cam trough an special offer which should add me some spins without need for deposit, those where instantly credited which was very nice! no luck on those spins, but i came there to make a deposit, i took there 100% welcome bonus on my first initial deposit, but didn't read the bonus rules very good, therefore i saw that i need to wager my bonus 40 times which was bit less fun then, never came close to met the wagering. but definitely will come back for another deposit without a bonus, since i experienced a good time there, without troubles, and they are a quite good casino! 24hours for processing of withdrawals is fair! and Support is easy to reach and very fast on responding;)

1 member gave thanks for this useful post: CL-Ed

Don't follow me!, I'm Lost too....Smile

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