Review of Mongoose Casino
The mongoose is one of nature's strange creations, the small cat-like creatures having a reputation for being resistant to snake venom and thus able to fight and kill snakes like the King Cobra. What this has to do with casinos, and why you would choose to call your place Mongoose Casino is beyond me.
Software and game selection
Mongoose Casino has a dark theme to it, with a black and red background that is easy on the eyes. Together the logo and colours give the place a semi-Asian vibe. The casino is all web-based, with the platform loading everything through your web browser. Mobile play is also supported, so you can also play on your smartphone or tablet.
The site has a platform of more than 1,000 games from several big developers like Microgaming, NetEnt, Playson, Quickspin, Big Time Gaming, iSoftBet, Rabcat, and more. With such a large selection of games to choose from, there is thankfully a robust search and sorting system in place to help you find the games you like. Aside from text search of the game names, you can filter games by various categories including the type, developer, and a set of themes pressent in the games. You'll also find a progressive jackpot section with games such as Mega Moolah, Major Millions, and others that can be won.
Slots are not the only type of game available at this casino. There is also a selection of blackjack variations, roulette games, video poker machines, scratch cards, and more all available. You can access these games quickly through a genre sidebar.
On a less positive note, I was once again disappointed to find games from both Betsoft and Pragmatic Play at another casino. We've busted Betsoft for running games with progressive jackpots that could not be won, and they are known to have cheated a jackpot winner of his prize by changing the rules of a game after the fact. Pragmatic Play is just the new name for a company formerly known as TopGame, which had an awful reputation earned from offering unfair games, disappearing progressive jackpot pools, and engaging in a litany of unprofessional business conduct. Why so many new casinos choose to engage with these companies when they could still provide thousands of other games from well regarded suppliers escapes me. Neither provider's games are particularly special or mind-blowing. Once again, our standard warning applies: do not ever play games from either Betsoft or Pragmatic Play if you value receiving a fair game.
This casino offers what they call the Choose Your Promotion program. This program gives you access to different perks that you can redeem, depending on the status tier that you hold at the casino. You can choose a Cash Kickback for a portion of your slot play with the top tiers eligible for 25% cashback, or you can opt for a Bonus package that rewards you with weekly bonuses. Each of these programs have their own terms that need to be complied with before you can cash out.
Banking and customer support
The banking system is comprehensive, with the site supporting a variety of methods such as credit cards, e-wallets, Bitcoin, and bank wire. The casino's payout speed is good, with cashouts to e-wallets paid out within 24 hours. That said, the casino only allows you to have one fee-free withdrawal per month. Any more than that and you will have to pay processing fees on your withdrawal. I also noted that there is a monthly withdrawal limit of £20,000, though progressive jackpot wins of more than £50,000 are exempt from this limit.
It should be noted that the casino's management discloses that it segregates player funds from operational funds in accordance with what the UKGC classes as basic protection. In theory this is a good thing as it should protect your funds should the casino go out of business. However if you read the fine print at both the casino and UKGC sites, you will find that basic protection is effectively worthless. While the funds may be sitting in a separate bank account from the casino's marketing budget for example, there is nothing to stop creditors claiming debts from these funds in the event of insolvency. If this sort of protection is important to you, you should only play at casinos that meet the criteria that classes their segregation of funds at medium or high levels.
Customer support is available around the clock through email, although live chat is available during certain hours of the day. Under my test, I had the team respond to my request in under 30 seconds. The team was cheerful and answered the basic questions I had regarding the Choose Your Mongoose Promotion program.
Security, fairness, and responsible gaming
The security system at Mongoose is the standard SSL encryption that you see at all reputable casinos these days, which is a good thing. The casino also follows UKGC standards for their Know Your Customer protocol, which helps validate your identity to prevent fraud or money laundering.
The casino's operating company is authorised to offer online casino gaming by both the United Kingdom Gambling Commission and Curacao eGaming. The UKGC is a first class licensing jurisdiction that vets its applicants and applies standards of professionalism and ethics. On the other hand Curacao eGaming is a rubber stamping authority that is set up purely to collect licensing fees, and is basically worthless from a player's point of view. Well, one out of two ain't bad I guess.
Responsible gaming is addressed in a first class manner at Mongoose Casino. There are a multitude of methods you can use to control your activity on the site, and you have full control of this yourself via your accounts settings page. You can set monetary limits on the amount you deposit, bet, or lose, and you can opt for temporary or permanent self exclusion from the casino. You can also set a "reality check" interval which means that a message will pop up after a defined time has passed to remind you to take a break.
Mongoose Casino is a very good casino in most senses. The operator has a good track record for reliability and professionalism and the game selection and payout speeds are both good. There are some slight downers, namely the inclusion of some games from rogue suppliers and the fees on multiple withdrawals made within a month. Both of these potential pitfalls can be avoided by knowledgable punters, and seeing as you have now read this far, that includes you.
Another one bites the dust.
Mongoose Casino will stop accepting new registrations on 28th April and will cease all services and operations after 1st May 2020. So if you have any funds in the casino make your withdrawals asap.
Mongoose Casino is one of the casinos i like in this industry ! With the registration they offer 20 free spins to Money Farm ! The wagering was 30 xbonus but unfortunately i did not cash out even if i had some nice winnings form free spins ! I like the methods visa and mastercard but it could add more payment methods such as skrill and neteller to all casino players( the site shows support neteller and skrill methods but in my cashier shows only visa , mastercard and bank transfer) ! The minimum withdrawal for bank transfer is 50 euros which is fine!The time waiting to receive winnings are between 2 working days which is also cool!Moreover the minimum deposit is only 10 euros and it is for all casino players who want to try the casino without spending too much money ! Finally i want to mention that the live chat is always online and when login appears the pop up window with live chat welcomes you and asked you if you want assistance ! What else can i say for this casino?It is awesome it worths to give a chance and try it !
CL - klaw
I played at Mongoose casino a little while ago. I signed up and made a deposit and managed to win a bit. Then I requested withdrawal but first was asked to verify. I sent them all the required documents but didn't hear any reply for 48 hours. I wrote them an email but they didn't respond. I was persistent and tried again and with my second attempt I finally was told that my documents are ok and that I can request a withdrawal. The withdrawal took 3 days to get to my account which was fine. I haven't played there after just because I didn't really like the promotions they were running, nothing exciting for my taste. I had a decent time there, I just didn't like the fact that customer support didn't answer to my first email and I wished the verification would be quicker, otherwise I think they can be trusted.
CL - klaw
as lambino already wrote mongoose casino and emu casino is owned and operated by
the same company called rock interactive ltd. the two casinos are almost identical....same
design and navigation structure,same game provider, same welcome bonus and
promotion etc. but still I had a completely different game experience in both dasinos.
both casinos websites have the same problem...every navigation step takes forever
this are some of the slowest casino websites i ever played at.
anyway but at mongoose casino, something much more important did not work as it should.
the games ! i coulden't play a singel game without delays lagging and stuttering. it was horribly.
so i had no fun the hole time i was playing at mongoose casino.the rest of the casino was about average
sorry mongoose casino only 2 from 5 stars
CL - klaw
Mongoose Casino is owned and operated by the same operators as Emu Casino and players who play at Emu casino can expect the same quality service and friendly support as that of Emu at Mongoose casino , they host all the top software providers and have many bonuses and promotions available , the only negative aspect of this casino is that payouts could be faster and the welcome no deposit bonus is only available to certain players in specific country's
CL - klaw
I have been registered on this casino since 2018. After two deposits and lost money, I did not make a new deposit until seven days ago. For two days from the initial EUR 30, I had 90 euros in the account. I made my first "Withdraw", and the money on my ewallet was available within 24 hours.
CL - klaw