Mongoose Casino Review

Review of Mongoose Casino

The mongoose is one of nature's strange creations, the small cat-like creatures having a reputation for being resistant to snake venom and thus able to fight and kill snakes like the King Cobra. What this has to do with casinos, and why you would choose to call your place Mongoose Casino is beyond me.

Software and game selection

Mongoose Casino has a dark theme to it, with a black and red background that is easy on the eyes. Together the logo and colours give the place a semi-Asian vibe. The casino is all web-based, with the platform loading everything through your web browser. Mobile play is also supported, so you can also play on your smartphone or tablet.

The site has a platform of more than 1,000 games from several big developers like Microgaming, NetEnt, Playson, Quickspin, Big Time Gaming, iSoftBet, Rabcat, and more. With such a large selection of games to choose from, there is thankfully a robust search and sorting system in place to help you find the games you like. Aside from text search of the game names, you can filter games by various categories including the type, developer, and a set of themes pressent in the games. You'll also find a progressive jackpot section with games such as Mega Moolah, Major Millions, and others that can be won.

Slots are not the only type of game available at this casino. There is also a selection of blackjack variations, roulette games, video poker machines, scratch cards, and more all available. You can access these games quickly through a genre sidebar.

On a less positive note, I was once again disappointed to find games from both Betsoft and Pragmatic Play at another casino. We've busted Betsoft for running games with progressive jackpots that could not be won, and they are known to have cheated a jackpot winner of his prize by changing the rules of a game after the fact. Pragmatic Play is just the new name for a company formerly known as TopGame, which had an awful reputation earned from offering unfair games, disappearing progressive jackpot pools, and engaging in a litany of unprofessional business conduct. Why so many new casinos choose to engage with these companies when they could still provide thousands of other games from well regarded suppliers escapes me. Neither provider's games are particularly special or mind-blowing. Once again, our standard warning applies: do not ever play games from either Betsoft or Pragmatic Play if you value receiving a fair game.

Loyalty system

This casino offers what they call the Choose Your Promotion program. This program gives you access to different perks that you can redeem, depending on the status tier that you hold at the casino. You can choose a Cash Kickback for a portion of your slot play with the top tiers eligible for 25% cashback, or you can opt for a Bonus package that rewards you with weekly bonuses. Each of these programs have their own terms that need to be complied with before you can cash out.

Banking and customer support

The banking system is comprehensive, with the site supporting a variety of methods such as credit cards, e-wallets, Bitcoin, and bank wire. The casino's payout speed is good, with cashouts to e-wallets paid out within 24 hours. That said, the casino only allows you to have one fee-free withdrawal per month. Any more than that and you will have to pay processing fees on your withdrawal. I also noted that there is a monthly withdrawal limit of £20,000, though progressive jackpot wins of more than £50,000 are exempt from this limit.

It should be noted that the casino's management discloses that it segregates player funds from operational funds in accordance with what the UKGC classes as basic protection. In theory this is a good thing as it should protect your funds should the casino go out of business. However if you read the fine print at both the casino and UKGC sites, you will find that basic protection is effectively worthless. While the funds may be sitting in a separate bank account from the casino's marketing budget for example, there is nothing to stop creditors claiming debts from these funds in the event of insolvency. If this sort of protection is important to you, you should only play at casinos that meet the criteria that classes their segregation of funds at medium or high levels.

Customer support is available around the clock through email, although live chat is available during certain hours of the day. Under my test, I had the team respond to my request in under 30 seconds. The team was cheerful and answered the basic questions I had regarding the Choose Your Mongoose Promotion program.

Security, fairness, and responsible gaming

The security system at Mongoose is the standard SSL encryption that you see at all reputable casinos these days, which is a good thing. The casino also follows UKGC standards for their Know Your Customer protocol, which helps validate your identity to prevent fraud or money laundering.

The casino's operating company is authorised to offer online casino gaming by both the United Kingdom Gambling Commission and Curacao eGaming. The UKGC is a first class licensing jurisdiction that vets its applicants and applies standards of professionalism and ethics. On the other hand Curacao eGaming is a rubber stamping authority that is set up purely to collect licensing fees, and is basically worthless from a player's point of view. Well, one out of two ain't bad I guess.

Responsible gaming is addressed in a first class manner at Mongoose Casino. There are a multitude of methods you can use to control your activity on the site, and you have full control of this yourself via your accounts settings page. You can set monetary limits on the amount you deposit, bet, or lose, and you can opt for temporary or permanent self exclusion from the casino. You can also set a "reality check" interval which means that a message will pop up after a defined time has passed to remind you to take a break.

Conclusion

Mongoose Casino is a very good casino in most senses. The operator has a good track record for reliability and professionalism and the game selection and payout speeds are both good. There are some slight downers, namely the inclusion of some games from rogue suppliers and the fees on multiple withdrawals made within a month. Both of these potential pitfalls can be avoided by knowledgable punters, and seeing as you have now read this far, that includes you.