Monaco Aces Casino Review
Monaco Aces Casino is an online casino established in 2012 with games supplied by Microgaming, NextGen Gaming, and Viaden. It is operated by Pearl Aces Ltd and is registered under the jurisdiction of Isle of Man. Last updated: September 11, 2014.
Review of Monaco Aces Casino
Monaco Aces is one of the first casinos featuring games from Belarus-based software developer Viaden to come to market. It is an all browser based casino, and the flash powered games are instantly impressive, boasting impressive visuals and sound effects. The casino is licensed and regulated by the Isle of Man which is currently one of the most stringent licensing jurisdictions in the world.
No longer accepting new players
The following message appeared on the Monaco Aces website on September 8, 2014
NOTE OF IMPORTANCE 08/09/2014
As of September 8, MonacoAces will no longer be accepting new customers and registrations.
We have received word that the casino is in the process of being sold to new owners, and until such time as the sale is complete, no new registrations will be accepted.
Games and Software
The first thing you will probably think when you try one of the newer Viaden games is Wow! I encourage you to click the full screen button for the full effect, where you will see the game fill your monitor with attractive and vibrant visuals that still look crisp even on my 24 inch monitor. They really do put some of the older industry giants like Microgaming, Playtech and RTG to shame, at least in the looks department. Sounds too are good, although not nearly as impressive as the graphics.
As far as the games go, Monaco Aces originally launched with a small collection of around 30 Viaden-only slots to choose from. However we are pleased to see that they have recently added Microgaming's Quickfire platform to the site, which adds a huge number of quality games and progressive jackpots. Of the Viaden games, my personal favourites included the western themed Maverick Saloon, Viking Conquest, and the steampunk inspired DIce Express HD. There are a couple with titles that perhaps don't quite translate into native-sounding English, House of Scare and Legend of Unicorn being two cases in point, but if you can look past minor issues like that you'll find there is great fun to be had at this casino.
One thing that we really like about this casino is the fact the theoretical RTP (Return to Player) statistics are published on the help pages for each and every slot machine at the site. It made it easy for us to determine that Dragon Tale at 96% was a far better bet than House of Scare at 89.7% (yes, that is scary) for example!
Apart from the slot machines, there are variants of Baccarat, Blackjack, Roulette, Craps, Keno, Caribbean Stud, Pai Gow Poker, Casino Hold'em and Video Poker, among others. Once again the presentation of the table games is superb, as you are placed at the seat of a very well rendered 3D modelled table where the cards are placed right in front of you. The effect is quite convincing if you go full screen on a large monitor. The video poker games are more cartoonish in appearance than the 3D rendered model of a video poker machine that I was half expecting.
Overall the casino has a nicely rounded collection of games that is likely to please a wide range of players.
Support and Banking
Customer support at Monaco Aces is handled 24 hours a day, 7 days a week, and is easily contactable by the live chat tab that sits at the bottom of your browser window. You can also contact the people there via web form, or snail mail if your prefer. I did have a chuckle at the "we answer in 7 minutes max" claim on the site - I doubt I would have the patience to wait that long if it came to it! Fortunately my interactions with support consisted of a question about a bonus offer, and a request to flush a withdrawal, both of which were handled properly in a couple of minutes.
The speed with which our test withdrawal was processed was a pleasant surprise. From the time of submission to receiving the money in our Neteller account, roughly 12 hours had passed. Our withdrawal was initially placed in a reversible state, but a quick request to have the withdrawal immediately flushed (i.e. skip the reverse time) was met with a positive response from the casino support. I did not even have to supply ID documents, though I assume that would not be the case if you made a larger withdrawal, or several small ones over a period of time.
Another positive for this casino is that it has no maximum withdrawal limits, apart from a €10,000 per transaction cap. There are however no limitations on to the number of transactions that you may request each day.
Monaco Aces is a casino that I will come back to play at from time to time, and having played at hundreds of casinos, I cannot often say that. The games have high production values, the website is well organised, it is licensed in a jurisdiction with high standards, and the withdrawals are quick and painless.