Mona Casino Review
Mona Casino is an online casino established in 2011 with games supplied by Pragmatic Play. It is operated by TVMUK Ltd and is registered under the jurisdiction of Costa Rica. Last updated: July 17, 2013.
Review of Mona Casino
Mona Casino is a member of a group of casinos owned and operated by the Costa Rican based management group Morriyen N.V. Unfrotunately the casinos in this group have an extremely poor reputation and we advise players to steer clear of this and any associated casinos.
Warning - predatory terms, slow payments
Also owned by the same management as Mona Casino, Rome Casino was embroiled in a cheating scandal in 2009 when it was discovered that a wild symbol was missing from one reel on a couple of slot machines, making it impossible for players to win the top jackpot on the games. To its credit the casino owned up to the error and repaid any affected players, but not without leaving people wondering whether it was in fact a software error as claimed.
In addition to a colourful history, the casinos in this group possess a set of some of the most predatory and anti-player terms and conditions that we have ever seen here at Casino Listings. For example:
Players are allowed to withdraw up to $1,500 USD per request (all other currencies pegged to USD). If the amount wished to be withdrawn is greater than $1,500, then the remaining funds are left in the account. Once the first withdrawal is approved, a player can request an addition withdrawal with the money in his account. Player has the right to cancel the withdrawal request at any time while it is still pending. This also applies to the withdrawals of progressive jackpots.
The $1500 withdrawal limit screams "underfunded" and is made even worse by the fact that the withdrawal process is incredibly slow, and that it applies to progressive jackpot winnings. Imagine winning $2.2 million on Topgame's Monster Millions jackpot at Mona Casino and having to wait for over 60 years to receive the winnings at $1500 per fortnight!
Customers can submit their withdrawal request at anytime. The approval time may take fifteen - eighteen (15 - 18) working days starting the date authorization process was completed successfully. Processing a withdrawal request needs authorization from our fraud division as well. This is done to protect our members from possible fraudulent activities ensuring you and not somebody else receives the funds.
First you have to wait for the "authorization process" to be completed (no timeframe specified). Then you have to wait another 15-18 working days which means three to four weeks in reality. How can this be when other casinos are able to pay people within hours of submitting a withdrawal? The only conclusion we can draw is that the process is deliberately slow.
All Deposits of 249 USD/EURO/AUS or less have a max withdrawal of 10X the deposit for that specific play session (all other currencies pegged to USD). Once a withdrawal is requested, the casino applies the 10X rule and corrects the withdrawal to accurately reflect the 10X rule. The remaining funds are deemed "Non-Withdrawable" and are cleared from the player's balance. Deposit bonuses used during a play session that results in a pending withdrawal request, are also "Non-Withdrawable" and can be deducted from that particular pending withdrawal.
Of all the bad points we raise about Mona Casino, this condition is probably the worst. Any player that deposits less than $250 has their winnings capped at 10 times their deposit, regardless of whether they claim a bonus or not. This is a truly shameful attempt to cap player winnings buried half way down a long and boring T&Cs document that the casino knows full well will not be read by the vast majority of prospective players.
Should a player abstain from the Casino for a period of 3 months or more then the Casino will be entitled to any balance in that players account and the sum forfeit. Should the player wish to withdraw this amount after this period, we will examine each situation on a case by case basis but reserve the right to invoke the above 3 month rule.
To be fair to Mona Casino, seizure clauses such as the above are fairly common at online casinos. However 3 months is a new low in an industry where the usual timeframe is around 18 months.
The predatory terms and conditions that players must abide by, the ultra-slow withdrawal processing, the tiny withdrawal limits that also apply to progressive jackpots, the fact the casino is run out of rogue-town Costa Rica, and the management group's implication in past cheating of players ultimately lead us to one conclusion: don't ever deposit money at this casino as it simply is not worth the risk.