Mission2Game Casino Review
Mission2Game Casino is an online casino established in 2014 with games supplied by Soft Magic Dice. It is operated by Boomtown Ltd and is registered under the jurisdiction of Curaçao. Last updated: May 20, 2015.
Mission2Game Casino Bonus Offers
- Code: M2GWELCOME
- Minimum Deposit: $25
- Allowed Games & Wagering Requirements:
- 100% (41xB) → Keno, Slots
- 20% (203xB) → Baccarat, Blackjack, Roulette (American), Roulette (European)
- 10% (405xB) → Video Poker
- Code: M2GTABLES
- Minimum Deposit: $500
- Allowed Games & Wagering Requirements:
- 100% (60xB) → Keno, Slots
- 20% (300xB) → Baccarat, Blackjack, Roulette (American), Roulette (European)
- 10% (600xB) → Video Poker
Review of Mission2Game Casino
Mission2Game Casino is an online casino that was founded in 2014 and is powered by a gaming software developer that I have not come across before, Soft Magic Dice. As an American player, new casino games appeal to me as they are something a bit different from most casinos offering action to US players these days that either run RTG or Rival Gaming software. So is Mission2Game a good spot to play or is it giving you a Mission2Bolt?
Software and game selection
Getting set up to play at Mission2Game was a pretty simple process, and I was able to go through the instant play platform on my Mac, register an account and then play within just a few minutes. There is also the option of downloading and installing a software client if you are running a Windows PC.
The slot machines have similar production values to RTG or Rival games, with attractive yet not outstanding graphics. An interesting thing I realised is that they appear to be a resurrection of an older software from a company called Wizard Gaming that was around a good 5 or 6 years ago. If you're like me you will probably tire quickly of the repetitive sound effects. The reel spin sound is particularly grating and unfortunately it is the same for every game I played. I tried a few different games including the dragon themed Wings of Fire, a car racing inspired Fast Racing, and a game show style slot called Genius Trivia. However one of the first of a couple of bugs that I noticed at this casino was that Fast Racing did not appear to be paying me correctly all the time. After talking to customer support and sending them through a couple of screenshots I was quite unbelievably told that a wild symbol on the first reel does not count towards a winning payline. Not only is this contrary to every slot machine with wild symbols that I have ever played in my life, but it is not mentioned on the game paytable at all. And yet I clearly saw it pay correctly with a wild symbol on the first reel on another occasion and you can see the demo video of the game on the Soft Magic Dice website clearly paying in the same situation. From that I concluded two things: this software is either buggy or worse, dishonest, and the support rep was either making things up or didn't know what they were talking about.
The other games selection at Mission2Game is a tad limited, with variants of Baccarat, Blackjack, Roulette, and Video Poker, along with other games such as Bingo, Keno and Scratch Cards. I actually found the table games to be perhaps the best looking games in the casino's library. The Blackjack, Roulette, and Baccarat games on offer have a good presentation and can be a lot of fun to play. Speaking of Mission2Game's Blackjack, it is quite unbelievable but the rules of the game actually result in a player advantage, confirmed here by the Wizard of Odds. I also noticed that another player has reported not being paid by an Ace low straight in Jacks or Better Video Poker, which is apparently by design according to the casino support. So I am in two minds about the supposed player advantage in blackjack - firstly I would not expect this situation to last long once word gets around and secondly I do not fully trust the software which is "buggy" to say the least.
If you are the type of player who enjoys playing in tournaments, Mission2Game also has these available, including free rolls every two days for players who want to compete for prizes. They also offer a number of progressive slots jackpots, the largest of which was Trust Fund Baby which sat at a little over $102,000 at the time of this review.
Banking and customer support
As an American player, I welcome casinos that make depositing and withdrawing my money from a casino a very easy process. In this regard Mission2Game Casino performs par for the course, as I had no issues depositing money using my Visa card, but found withdrawals to be not as easy. The casino requires a $200 minimum withdrawal for bank wires, a number I erroneously thought was $20 when I submitted my request, and as such I am going to have to play more to even be able to cash out. The fees charged for a withdrawal are exorbitant at $45 per wire transfer. Customer support informed me that payouts to Americans can take up to 14 days to come through, which is too slow for my liking. On top of that the casino institutes a low $2000 per week withdrawal limit unless you are classed as a VIP customer.
One nice thing I will note about Mission2Game is that the casino does offer good customer service (incorrect game advice above notwithstanding), with an attentive staff who is on live chat to say hello to you every time you log in. Prior to making my first deposit at the casino a staff member offered to give me $20 for depositing $100 with no wagering requirements or restrictions whatsoever. This was a great bonus and helped me be productive as I tested out the casino's various games.
What I soon found out though was this nice customer service comes at a price, namely aggressive follow up marketing tactics. Since signing up with this casino I have been contacted every single day via email and four times in the past week via phone call. Even after opting out of the emails they keep arriving in my inbox, which is annoying but nowhere near as bad as the phone calls, which were difficult to understand due to the rep's poor grasp of English. Thankfully they stopped after I snapped at one guy who understood what I wanted. If you decide to play at this casino, prepare for the onslaught.
Security, fairness, and responsible gaming
Mission2Game Casino utilizes 128 bit SSL technology to ensure that player information is securely transmitted to and from the casino, and has policies in place to help protect against fraud and data theft.
The casino is licensed by the Netherlands Antilles, which in relative terms is a weak licensing jurisdiction that doesn't say much one way or the other about the casino's integrity. The casino claims to use a certified Random Number Generator to keep the results of gameplay fair, although Mission2Game does not subject its software to third party auditing of payouts. One major red flag I came across when looking through Mission2Game's Terms and Conditions is the fact that the casino reserves the right to publicise and publish your personal information to other casinos, banks, credit card companies and other agencies in the event you are caught cheating or making untrue/malicious comments about the casino (presumably in their opinion). The offending term reads:
20. If you are found to be cheating or attempting to defraud the Game, or if you make untrue and/or malicious comments with regard to the Company's operation, the Company reserves the right to publicize your actions together with your identity and e-mail address, as well as to circulate this information to other casinos, banks, credit card companies, and appropriate agencies.
This is a big concern for me, as I find it extremely disconcerting that a casino would dare publish my personal and private information should I say something about them that they do not like. This is a loose and open rule in my book, and the casino is being given a lot of power to be judge, jury, and executioner in the case of somebody exercising free speech. Threatening to reveal somebody's personal information simply for voicing their concerns with the casino is quite simply an unprofessional way of dealing with a problem.
Mission2Game Casino is a different, new experience with potential for American gamblers. I really like the way the casino offers a different slate of games from what I am used to, and I think the customer support functions are reasonably well done. However the buggy nature of the games, the onerous withdrawal requirements, and the suspect terms and conditions which are a huge privacy concern mean that I really can't recommend that anyone play there until such time as the problems are addressed.
Mission2Game Casino Jackpots
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