Metro Play Casino Review
Metro Play Casino is an online casino established in 2013 with games supplied by IGT, Microgaming, Net Entertainment, and Play'n Go. It is operated by MetroPlay Limited and is registered under the jurisdictions of United Kingdom and Alderney. Last updated: March 25, 2015.
Review of Metro Play Casino
Metro Play Casino is a UK-centric online casino site that is associated with the Metro newspaper, a widely distributed free daily tabloid. The site offers players a selection of browser based games from various top-tier developers including IGT, Net Entertainment, and Microgaming. It is licensed and regulated in Alderney and only accepts players from the United Kingdom. Scandal, sauce, and silliness are the hallmarks of the Metro, so I was eager to see if the casino played things straight or not.
Casino license suspended
The UK Gambling Commission announced on March 20, 2015, that it has suspended the license of Metro Play Limited, pending a review of it operations.
The Commission has decided to commence a review because it suspects that Metro Play Limited (the Licensee) is unsuitable to carry on the licensed activities (section 120.1.d of the Act) and considers it appropriate to suspend the licence with immediate effect pending the conclusion of the review.
Despite this, the casino posted a message up on its site saying that the casino was under "temporary maintenance" and that it expected to re-open within hours. This is completely untrue and players with balances in the casino should contact Metro Play and request a payout.
Game selection at Metro Play
Metro Play has integrated a collection of games from Microgaming's Quickfire platform, Net Entertainment, IGT, and Play'n Go among others. In all there are over 300 games to choose from, and thankfully they can all be found in the one place, unlike other sites that split the games up haphazardly into separate sections with unhelpful names like "Casino", "Vegas", and "Games". In terms of organisation, it is pretty much the same way as 90% of other browser-based online casinos that we see these days - i.e. games listed in a grid featuring names and logos, and there is a search function which you can use to check for your favourites.
The partnership with these top tier developers means that the selection of games is strong. IGT slots such as Cleopatra, Wolf Rising, Crown of Egypt, and Siberian Storm will be familiar to those of you that play the slots at land based casinos, while games such as Wild Rockets, Dead or Alive, South Park, and Egg-o-matic from Net Entertainment are among the most popular and polished slots online. Throw in some of the newest and most well loved slots from Microgaming's two decades of online slot development like Avalon II, Immortal Romance, Break da Bank, The Dark Knight, and Terminator II, to name but a few, and you have a truly excellent collection of slots that should be more than enough to please even the most demanding player.
Those of you that prefer their casino games played on a table have around 30 games to pick from at Metro Play Casino, though the majority are variations of either Roulette or Blackjack. In addition you'll find Baccarat, Craps, Poker Pursuit, Texas Hold'em Shootout, and Red Dog tables. Unfortunately none of the games are available in a live dealer version.
I was impressed by the number of games that were available for play on my mobile phone. In all I counted around 90 games to pick from which is a good deal more than most casinos that I have tried that claim to support mobiles.
The progressive jackpots section of the site is small, but what is there is impressive. There are only three main jackpots on offer here: the world record holding Mega Fortune, previous multi-million pound winner Arabian Nights, and the MegaJackpots progressive from IGT. Oddly, despite the use of the Quickfire platform, none of Microgaming's usual progressives are available.
Customer support and banking
Support at Metro Play Casino is available every day between the hours of 8am and midnight (UK time) which is more than adequate for the casino's UK-only clientele. You can contact them via telephone, email or live chat facility which is accessible at all times through a support tab on the left side of the casino's website. I spoke to support via live chat to query the terms of the welcome bonus and while I received a quick reply, I wasn't exactly happy with the response I got. This was not the fault of the support rep mind you, but the casino's terrible bonus T&Cs which impose a cap on winnings made while claiming a bonus. More on that later.
There is no other way to say this: the banking department at Metro Play is disappointing. As an experienced player that likes to transact using an e-wallet such as Neteller or Moneybookers, in part to reduce the number of places I use my credit card online, I was completely out of luck here. The only methods the casino accepts for deposits are credit and/or debit cards. I did get my card out in the interests of this review, but had I not been reviewing them, that alone would probably have been enough for me to give this casino a miss. Anyway, my deposit was credited instantaneously, I declined to take up their bonus offer, and after a few hours play spread over a couple of days I eventually submitted a withdrawal. During this time, the casino had pro-actively asked me to verify my identity before I had made a withdrawal, so in the end the money was back on my card within 48 hours of requesting it which is pretty good for a credit card withdrawal.
Bonus limitations and clauses
As I briefly touched on above, the bonus rules at Metro Play are a problem for me. The welcome bonus is a fairly standard 100% bonus with a highish 50xB in wagering requirements (25x D+B as the casino puts it). The first problem is that, according to the T&Cs, "total bonus winnings are capped at £5,000." Similar terms apply to reload bonuses that I was offered via email, and there is no mention of whether these limits apply to progressive jackpot winnings or not. In addition, several popular (and presumably higher RTP) games such as Devil's Delight, Retro Reels, Blood Suckers, 5 Reel Drive and others, only contribute 50% for each £1 wagered towards the wagering requirements. And lastly, the casino has a not uncommon confiscation clause which is meant to deter advantage players, but this one actually includes the nonsense phrase "attempting to abuse a bonus contrary to the spirit in which the bonus is offered". In other words, if you claim a bonus and win, the casino reserves the right to say that you didn't play "in the right spirit" and confiscate your winnings. These clauses are enough for me to recommend that players avoid the bonuses altogether at this casino.
Metro Play has an outstanding collection of games, with the slots section in particular showcasing some of the best available online. The casino is regulated in a first class jurisdiction in Alderney and is associated with a well known UK brand. However the casino would be so much better if it expanded its banking options, and removed some of the hostile conditions associated with its bonuses.