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Mandarin Palace Casino Review

Mandarin Palace Casino is an online casino established in 2009 with games supplied by Saucify. It is operated by Genesys Technology Group and is registered under the jurisdiction of Curaçao. Last updated: December 19, 2016.

usMandarin Palace Casino welcomes players from the United States.


rating: Average


Mandarin Palace Casino Bonus Offers

  • T&Cs apply
  • Minimum Deposit: $20 €20 £20
  • Allowed Games & Wagering Requirements:
    • 100% (40xB) → Keno, Slots
    • 50% (80xB) → Roulette (European), Table Poker
    • 25% (160xB) → Baccarat
    • 10% (400xB) → Video Poker
    • 5% (800xB) → Blackjack
  • Always check the full terms of a bonus at the casino before claiming.

Review of Mandarin Palace Casino

Mandarin Palace Casino is a unique place to wager, especially for our American friends. The casino offers a bold, fresh interface along with some truly unique games ranging from slots to scratch cards and everything in between. However, as we have learned in the past, great software isn't everything. Does Mandarin Palace meet our high expectations when it comes to customer service, bonuses, and payouts? Read on to find out.

Software and Games

Mandarin Palace boasts its Saucify software as being able to provide a unique gaming experience to punters throughout the world. I was expecting a lot after reading a statement such as this, and it is fair to say that I met with a good, albeit not perfect, experience.

Installation of the software was a tad of a concern. The download of the software took literally three seconds, but the initial installation took much longer, clocking in at just under five minutes. However, once I was in the casino I was impressed. The casino's menu is smooth, fluid, simple, and provides icons which show a game's features before you click on them. Furthermore, a side bar launched video trailers of some of Mandarin Palace's featured games. Selection of games is not an issue at Mandarin Palace, as I encountered everything from slots to table games to scratch cards. Almost every facet of a casino's gaming library is covered here, and the games really "pop".

Graphics and animations are crisp, and the games are very entertaining. Among my favourites were Arcadia: i3D and Age of Spartans, both of which really captivated me with their unique themes. Arcadia should be one of the games you check out first, as it is one of the more unique games I have played in a long time. The reels are slanted into an isometric perspective, and symbols come out of what appear to be a garage. The winning symbols are beautiful, and I was lucky enough to rack up a few nice wins on the slot. Although not huge compared to other casinos, Mandarin Palace's games library certainly does not disappoint, and I feel it is the casino's strongest asset.

Customer Service And Support

While not quite as great as the casino's software and library, Mandarin Palace's customer service is quite good. I set up an instant messaging session to discuss a bonus promotion and was met with a quick response with the issue resolved quickly.

The casino's banking system is okay, but certainly not the best I have seen throughout the internet. Deposits can be made with Visa, while both deposits and withdrawals are supported with Neteller, Skrill, Giro Pay, UseMyWallet, iDeal, and PaySafeCard. Prospective players should also note that the casino has a very low $1500 per week withdrawal limit, and withdrawals are only paid on Mondays and Thursdays.


Mandarin Palace Casino is a good place to play. With a library of entertaining games, good service, and banking options, there is plenty to like - apart from the aforementioned withdrawal limitations. If you're an American who has not tried out the Saucify games, this place is well worth a little look.

Mandarin Palace Casino Jackpots

These are the current progressive jackpots at Mandarin Palace Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

Molten Moolah $38,232
Legends of Avalon $19,554
Dream Wheel $12,334
Cash Flow $6,710
Rocket Jacks $5,467
9 replies • Last post


True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
Thanks received: 338
Rated this casino
16 February 2014 - 9:21pm

Hello! Mandarin palace casino was tested by me long time ago, but i good remember my experience with them. That was a time, when i try as many new software creators for me as i can. As mandarin palace casino powered by betonsoft, i decide to give them a shot. I ask support did i am eligible for first deposit bonus, and they just told yes, of course, you will get 100% bonus on your first deposit. Ok, i made my first deposit of 30$ and bonus was not credit. I ask support why my bonus not in my account and what they answer? PLAYERS FROM MY COUNTRY DID NOT ELIGIBLE FOR BONUSES... Omg, i was dissapointed, first they say you can get bonus, after deposit they say no, you can not get bonuses. Of course i was angry, and made mistake - did not withdraw money right away, i just all playing stupid Blackjack. Of course i never play this casino anymore.
Support: From my experience i can say that their support is stupid or liers.
Withdrawals: Did not test
Software: OK
I give them two stars, and they can say thanks to god that i did not give them one star.

Low RollerLow Roller
strongbow's picture
Joined: 19 Jun 2014
Posts: 39
Thanks given: 1
Thanks received: 48
Rated this casino
3 July 2014 - 12:17am

I am more than happy to give my review of Mandarin Palace, which offers a completely different betting experience from the several RTG casinos I have recently played at. The casino uses BetOnSoft games, which are completely different from the other casino games I have played, and mainly in a good way.

The entire casino looks great, and I think that everything from the menus to the slots and table games are different enough that Americans such as myself should definitely give them a spin. Slots are awesome, with games like Nascash and Arcadia being addictive in their presentation.

There are a lot of good table games to play here, and there is also a mobile site that I can use with my iPhone, but sadly those table games don't make the transition.

Banking is also good, but right now my balance is only $17, so I don't have enough to withdraw, so I can't comment on the speed of transactions on that end.

Thus far Mandarin Palace is a great looking casino though, and I think you should definitely try it out... especially if you are an American and looking for an online casino that doesn't re-hash an experience that every single other casino puts out there.

1 member gave thanks for this useful post: CL - klaw

Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
3 July 2014 - 10:10am

It is another casino that accept usa gamblers i read this from review here when i join this casino i not care too many about this fact but after few years of gambling and reading many forums and information i think it is good sign when casino accepts usa players. Of course there is many scammers who delay winnings to usa players and for other like virtual ace group of casinos for example who have real time gaming software but always stole money. Mandarin palace have betonsoft software and i say already that i am not very like this slots and most time i not return in such casino because games look very cold and tight for me. I play at this casino two times and i try many different games but all of this games was very bad for me and i was not able to win anything decent on this games but at least i have some fun on it and therefore i am not complain about this casino terms look not bad and i try live chat agents was also very good and look professional only pity thing that i not test payout request and for this i rate this casino with 3 stars looks not bad place for usa players.

1 member gave thanks for this useful post: CL - klaw

Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 256
Rated this casino
6 September 2014 - 8:39am

Mandarin palace casino it is very not popular online casino, and not many players playing here. At least no one from my friends tried this casino, and i am only one who tried this casino, but from my experience i can not say that it is bad casino, sometimes not popular online casinos can be even better than popular. But let me start to share pluses.
+ Software. Betonsoft software that offered at mandarin palace can be played in two instances: with instant play, and with download application. I decide to try download application, and that was good choice, no any problems with it, application downloaded fast, and games downloading also fast.
+ Live chat. Yes, i tried live chat at this casino, and it is good. I tried it from application, but you also can start conversation from website. Live chat very good, but i did not test email or phone support, and also i did not know about working times.
+ Bonuses and promotions. I can say that casino send many reload bonuses to me, including freechips(not big, like 10$ or 15$, but still good). No any interesting promotions, but bonuses override this.
+(-) Payouts. I did not test payouts, and did not know about it at mandarin palace unfortunately.
Final mark.
Interesting online casino, but i am really interesting about payouts speed.

1 member gave thanks for this useful post: CL - klaw

Card SharkCard Shark
Joined: 30 Sep 2014
Posts: 192
Thanks given: 1
Thanks received: 188
Rated this casino
19 October 2014 - 2:08pm

Mandarin palace casino have betonsoft software, not sure why in the review it says that software here is saucify. But for sure i am not so knowledge guy who know names of all softwares, so probably i am not right. I played in this casino couple of times, probably 3-4 only, just to try their slots and have some fun, and after i feel that their slots are generally boring and not very interesting i stop playing in this casino, this is how the things works for me, when i did not like slots games i never play in such casino, because at most i play of course only slots, like most other players. In this casino unfortunately i did not find any reason to be very active player, or play reguraly. Like i said i did not like software, and also casino did not give me any decent offers or any good bonuses, nothing. I did not like when things goes like that. Also another bad fact for me that i did not have any withdrawals from this casino, this fact of course also force me to not play in this casino agai. I did not test customer support also, so not sure did their agents are friendly or good, some kind of mystery casino for me at which i lost some money.

1 member gave thanks for this useful post: CL - klaw

auCL - klaw
CL - klaw's picture
Location: Sydney
Joined: 3 Mar 2014
Posts: 1189
Thanks given: 1924
Thanks received: 208
22 October 2014 - 12:24am
Numb48 wrote:

Mandarin palace casino have betonsoft software, not sure why in the review it says that software here is saucify.

BetonSoft changed their name to Saucify in July this year.

Gold PlayerGold Player
mrohacek's picture
Location: Slovakia
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 430
Rated this casino
26 October 2014 - 2:32pm

So to begin clearly, I checked just for my information (if I will again write a opposite-meaning in comparison to all other reviews above, like it happened few times ago, mostly at Rival casinos Smile ) some reviews written before mine, and I was surprised that your experience, in certain points, almost equals mine Smile Firstly, this casino does not offer any match deposit bonus (so, obviously, nobody would even expect any no-deposit bonus at all), so there has never been any reason why I should even notice this casino - however, I have received a very good reference to it from one of my mates, that also likes online casinos, so I decided to try it out here.
I deposited around 20$ and played and here is the point where i strngly agree with Numb48, the slots are quite boring, the graphics and design doesnt enjoy at all and it doesnt give me the right "gambling-experience" (and with absence of this, there remains only the feeling of wasting money pointless); anyway I gave it a chance and finally ... wasted all the deposit. (Oh, I must enclose also the information, that I have not made two 10$ stakes or similar quick-hitting strategy, and I have also changed the game few times and every worked the same way - did not work).

1/5 , not good bonuses, games, design, payout, subjective experience and not even the casino title.

1 member gave thanks for this useful post: CL - klaw

Card SharkCard Shark
PeDrone's picture
Location: Surovce
Joined: 7 Nov 2014
Posts: 126
Thanks given: 0
Thanks received: 116
Rated this casino
19 November 2014 - 6:01pm

PeDrone’s Mandarin Palace Casino Review
Casino Software
This online casino using games created by Saucify. It is operated by Genesys Technology Group. Personally, the games variety is not interesting enough for me as I don’t know Saucify at all – so I just checked it if it don’t gives jackpots on demand.

Welcome bonus
Restricting me from claiming any bonuses again – I found the reason, Saucify is colliding with my country! [Why omg?] Hope the list of restricted countries is not much longer at all - certainly not a magnet to customers.

Deposits and withdrawals
There are many deposit and withdrawal options, but I used MasterCard, deposited 50 (no bonus so I must cash-in more) but anyway this was a big disappointment.
I have … not withdrawn anything, although I tried and I was close to that, and… after I lost everything, I smashed my head against the wall, too.

Customer support
Live chat support service was available and also was able to be found this time Smile The support took a while to connect to me, but then everything was 100%, nothing to complain about.

I played only Pieces of Eight slot game here, as it is very similar to Dead or alive slot game (but only similar with its design Sad ). Its feature is absolutely not related to Dead or Alive, and I consider it a not very well-done fake.
And it did also not pay to me anything.

I don’t recommend the casino, there will be probably no bonus for you exclusively and nor the games are interesting, and they are also unknown. Poor for me, and probably it will be similar for most of Saucify software powered casinos Smile

1 member gave thanks for this useful post: CL - klaw

bossulo's picture
Location: indonesia
Joined: 7 Oct 2017
Posts: 69
Thanks given: 24
Thanks received: 24
Rated this casino
14 October 2017 - 5:19am

poor casino. i have made a deposit on this casino after receive bonuse code. i ask to costumer service and the allow me to reedem bonus and do not mind my location. i playing and won pretty much. i try cash out but they not paid out on withdrawal.
they refused to pay me because players from Indonesia are not eligible for bonuses.

NB# anyone from my country don't play with them or all sister this casino. I still keep the evidence including ss and chat support if necessary. love your money

1 member gave thanks for this useful post: CL - klaw

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