Mandarin Palace Casino is an online casino established in 2009 with games supplied by Betsoft, Rival Gaming, and Saucify. It is operated by Genesys Technology Group and is registered under the jurisdiction of Curaçao.Last Updated: September 15, 2019.
Mandarin Palace Casino is a unique place to wager, especially for our American friends. The casino offers a bold, fresh interface along with some truly unique games ranging from slots to scratch cards and everything in between. However, as we have learned in the past, great software isn't everything. Does Mandarin Palace meet our high expectations when it comes to customer service, bonuses, and payouts? Read on to find out.
Potential players at Mandarin Palace should be aware of the saga of CL-user gemneye73 who lost out on a $46,000 progressive jackpot due to the shady terms and conditions at sister site Grand Eagle Casino. Gemneye73 inadvertently broke the rules of the casino by claiming multiple no-deposit bonuses without depositing at the casino in between. This is something that the casino software does nothing to prevent despite it being against the casino's T&Cs. When she did deposit and play, she hit the Dream Wheel jackpot which was worth a hefty $46,000 at the time. The casino denied her payout though, citing the rules violations. While the casino is within its rights to deny payment because she did break the rules, this raises the issue that Grand Eagle allowed the punter to deposit money without any chance of ever winning anything. If she'd have lost, they certainly wouldn't give her that money back. Even worse, the casino hasn't returned the progressive jackpot money to the jackpot pool even though it was funded by player contributions, and its unknown whether or not they're planning on pocketing it.
Mandarin Palace boasts its Saucify software as being able to provide a unique gaming experience to punters throughout the world. I was expecting a lot after reading a statement such as this, and it is fair to say that I met with a good, albeit not perfect, experience.
Installation of the software was a tad of a concern. The download of the software took literally three seconds, but the initial installation took much longer, clocking in at just under five minutes. However, once I was in the casino I was impressed. The casino's menu is smooth, fluid, simple, and provides icons which show a game's features before you click on them. Furthermore, a side bar launched video trailers of some of Mandarin Palace's featured games. Selection of games is not an issue at Mandarin Palace, as I encountered everything from slots to table games to scratch cards. Almost every facet of a casino's gaming library is covered here, and the games really "pop".
Graphics and animations are crisp, and the games are very entertaining. Among my favourites were Arcadia: i3D and Age of Spartans, both of which really captivated me with their unique themes. Arcadia should be one of the games you check out first, as it is one of the more unique games I have played in a long time. The reels are slanted into an isometric perspective, and symbols come out of what appear to be a garage. The winning symbols are beautiful, and I was lucky enough to rack up a few nice wins on the slot. Although not huge compared to other casinos, Mandarin Palace's games library certainly does not disappoint, and I feel it is the casino's strongest asset.
In more recent times the casino has expanded its offering and added slots from BetSoft, which is a major concern. While their games may look great, Betsoft has a seriously troubling history. Aside from stiffing a massive progressive jackpot winner and a bunch of other incidents that do not inspire confidence, a study of our progressive jackpot tracker lead us to believe that Betsoft's progressive jackpots may be unwinnable from time to time. As always, we advise you to avoid Betsoft games, no matter which casino you may be playing at.
The casino's banking system is okay, but certainly not the best I have seen throughout the internet. Deposits can be made via credit cards, while both deposits and withdrawals are supported via a small number of e-wallets. Prospective players should also note that the casino has a very low $1500 per week withdrawal limit, and withdrawals are only paid twice a week, on Mondays and Thursdays.
Mandarin Palace's customer service is quite good. I set up an instant messaging session to discuss a bonus promotion and was met with a quick response with the issue resolved quickly.
The team at Mandarin Palace does use encryption to keep player information safe. SSL is something that every casino should use these days, and it's good to see that the casino has enough sense to implement it here. Fairness information is lacking, as there isn't anything in terms of RTP numbers or audits of the software being provided.
Responsible gaming is given the bare minimum of attention at this casino. They have a page on the Mandarin Palace website, as you will see info on addiction and underage gambling. The info is decent, and you'll also find links to outside counselling groups such as Gamble Aware and Gamblers Anonymous. You can self-exclude should you need to by contacting support and requesting the action, but there is nothing in the way of self-maintainable limits.
Mandarin Palace Casino is a casino that we cannot recommend. The game selection is small, and half the games are supplied by a rogue developer in Betsoft, while the tiny withdrawal limitations are a significant problem. But perhaps worst of all is that the casino's bonus policies are enforced via fine print rather than software, allowing you to potentially deposit money while having no chance of winning.