Mandarin Palace Casino Review

Mandarin Palace Casino is an online casino established in 2009 with games supplied by Betsoft, Rival Gaming, and Saucify. It is operated by Genesys Technology Group and is registered under the jurisdiction of Curaçao. Last updated: February 18, 2019.

usWarning! This casino is blacklisted and should be avoided.

1.5

rating: Bad

3
Blacklisted

Review of Mandarin Palace Casino

Mandarin Palace Casino is a unique place to wager, especially for our American friends. The casino offers a bold, fresh interface along with some truly unique games ranging from slots to scratch cards and everything in between. However, as we have learned in the past, great software isn't everything. Does Mandarin Palace meet our high expectations when it comes to customer service, bonuses, and payouts? Read on to find out.

Warning: bonus rule traps, potential progressive jackpot theft

Potential players at Mandarin Palace should be aware of the saga of CL-user gemneye73 who lost out on a $46,000 progressive jackpot due to the shady terms and conditions at sister site Grand Eagle Casino. Gemneye73 inadvertently broke the rules of the casino by claiming multiple no-deposit bonuses without depositing at the casino in between. This is something that the casino software does nothing to prevent despite it being against the casino's T&Cs. When she did deposit and play, she hit the Dream Wheel jackpot which was worth a hefty $46,000 at the time. The casino denied her payout though, citing the rules violations. While the casino is within its rights to deny payment because she did break the rules, this raises the issue that Grand Eagle allowed the punter to deposit money without any chance of ever winning anything. If she'd have lost, they certainly wouldn't give her that money back. Even worse, the casino hasn't returned the progressive jackpot money to the jackpot pool even though it was funded by player contributions, and its unknown whether or not they're planning on pocketing it.

Software and games

Mandarin Palace boasts its Saucify software as being able to provide a unique gaming experience to punters throughout the world. I was expecting a lot after reading a statement such as this, and it is fair to say that I met with a good, albeit not perfect, experience.

Installation of the software was a tad of a concern. The download of the software took literally three seconds, but the initial installation took much longer, clocking in at just under five minutes. However, once I was in the casino I was impressed. The casino's menu is smooth, fluid, simple, and provides icons which show a game's features before you click on them. Furthermore, a side bar launched video trailers of some of Mandarin Palace's featured games. Selection of games is not an issue at Mandarin Palace, as I encountered everything from slots to table games to scratch cards. Almost every facet of a casino's gaming library is covered here, and the games really "pop".

Graphics and animations are crisp, and the games are very entertaining. Among my favourites were Arcadia: i3D and Age of Spartans, both of which really captivated me with their unique themes. Arcadia should be one of the games you check out first, as it is one of the more unique games I have played in a long time. The reels are slanted into an isometric perspective, and symbols come out of what appear to be a garage. The winning symbols are beautiful, and I was lucky enough to rack up a few nice wins on the slot. Although not huge compared to other casinos, Mandarin Palace's games library certainly does not disappoint, and I feel it is the casino's strongest asset.

In more recent times the casino has expanded its offering and added slots from BetSoft, which is a major concern. While their games may look great, Betsoft has a seriously troubling history. Aside from stiffing a massive progressive jackpot winner and a bunch of other incidents that do not inspire confidence, a study of our progressive jackpot tracker lead us to believe that Betsoft's progressive jackpots may be unwinnable from time to time. As always, we advise you to avoid Betsoft games, no matter which casino you may be playing at.

Customer service And support

The casino's banking system is okay, but certainly not the best I have seen throughout the internet. Deposits can be made via credit cards, while both deposits and withdrawals are supported via a small number of e-wallets. Prospective players should also note that the casino has a very low $1500 per week withdrawal limit, and withdrawals are only paid twice a week, on Mondays and Thursdays.

Mandarin Palace's customer service is quite good. I set up an instant messaging session to discuss a bonus promotion and was met with a quick response with the issue resolved quickly.

Security, Fairness, and Responsible Gaming

The team at Mandarin Palace does use encryption to keep player information safe. SSL is something that every casino should use these days, and it's good to see that the casino has enough sense to implement it here. Fairness information is lacking, as there isn't anything in terms of RTP numbers or audits of the software being provided.


Responsible gaming is given the bare minimum of attention at this casino. They have a page on the Mandarin Palace website, as you will see info on addiction and underage gambling. The info is decent, and you'll also find links to outside counselling groups such as Gamble Aware and Gamblers Anonymous. You can self-exclude should you need to by contacting support and requesting the action, but there is nothing in the way of self-maintainable limits.

Summary

Mandarin Palace Casino is a casino that we cannot recommend. The game selection is small, and half the games are supplied by a rogue developer in Betsoft, while the tiny withdrawal limitations are a significant problem. But perhaps worst of all is that the casino's bonus policies are enforced via fine print rather than software, allowing you to potentially deposit money while having no chance of winning.

Warning! This casino is blacklisted and should be avoided.
14 replies • Last post

Comments

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 341
Rated this casino
40
16 February 2014 - 9:21pm
#1

Hello! Mandarin palace casino was tested by me long time ago, but i good remember my experience with them. That was a time, when i try as many new software creators for me as i can. As mandarin palace casino powered by betonsoft, i decide to give them a shot. I ask support did i am eligible for first deposit bonus, and they just told yes, of course, you will get 100% bonus on your first deposit. Ok, i made my first deposit of 30$ and bonus was not credit. I ask support why my bonus not in my account and what they answer? PLAYERS FROM MY COUNTRY DID NOT ELIGIBLE FOR BONUSES... Omg, i was dissapointed, first they say you can get bonus, after deposit they say no, you can not get bonuses. Of course i was angry, and made mistake - did not withdraw money right away, i just all playing stupid Blackjack. Of course i never play this casino anymore.
Support: From my experience i can say that their support is stupid or liers.
Withdrawals: Did not test
Software: OK
I give them two stars, and they can say thanks to god that i did not give them one star.

usstrongbow
Low RollerLow Roller
strongbow's picture
Joined: 19 Jun 2014
Posts: 39
Thanks given: 1
Thanks received: 48
Rated this casino
80
3 July 2014 - 12:17am
#2

I am more than happy to give my review of Mandarin Palace, which offers a completely different betting experience from the several RTG casinos I have recently played at. The casino uses BetOnSoft games, which are completely different from the other casino games I have played, and mainly in a good way.

The entire casino looks great, and I think that everything from the menus to the slots and table games are different enough that Americans such as myself should definitely give them a spin. Slots are awesome, with games like Nascash and Arcadia being addictive in their presentation.

There are a lot of good table games to play here, and there is also a mobile site that I can use with my iPhone, but sadly those table games don't make the transition.

Banking is also good, but right now my balance is only $17, so I don't have enough to withdraw, so I can't comment on the speed of transactions on that end.

Thus far Mandarin Palace is a great looking casino though, and I think you should definitely try it out... especially if you are an American and looking for an online casino that doesn't re-hash an experience that every single other casino puts out there.

CL - klaw

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
60
3 July 2014 - 10:10am
#3

It is another casino that accept usa gamblers i read this from review here when i join this casino i not care too many about this fact but after few years of gambling and reading many forums and information i think it is good sign when casino accepts usa players. Of course there is many scammers who delay winnings to usa players and for other like virtual ace group of casinos for example who have real time gaming software but always stole money. Mandarin palace have betonsoft software and i say already that i am not very like this slots and most time i not return in such casino because games look very cold and tight for me. I play at this casino two times and i try many different games but all of this games was very bad for me and i was not able to win anything decent on this games but at least i have some fun on it and therefore i am not complain about this casino terms look not bad and i try live chat agents was also very good and look professional only pity thing that i not test payout request and for this i rate this casino with 3 stars looks not bad place for usa players.

CL - klaw

kzAstanaKZ
Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 258
Rated this casino
80
6 September 2014 - 8:39am
#4

Mandarin palace casino it is very not popular online casino, and not many players playing here. At least no one from my friends tried this casino, and i am only one who tried this casino, but from my experience i can not say that it is bad casino, sometimes not popular online casinos can be even better than popular. But let me start to share pluses.
+ Software. Betonsoft software that offered at mandarin palace can be played in two instances: with instant play, and with download application. I decide to try download application, and that was good choice, no any problems with it, application downloaded fast, and games downloading also fast.
+ Live chat. Yes, i tried live chat at this casino, and it is good. I tried it from application, but you also can start conversation from website. Live chat very good, but i did not test email or phone support, and also i did not know about working times.
+ Bonuses and promotions. I can say that casino send many reload bonuses to me, including freechips(not big, like 10$ or 15$, but still good). No any interesting promotions, but bonuses override this.
+(-) Payouts. I did not test payouts, and did not know about it at mandarin palace unfortunately.
Final mark.
Interesting online casino, but i am really interesting about payouts speed.

CL - klaw

nlNumb48
Card SharkCard Shark
Joined: 30 Sep 2014
Posts: 192
Thanks given: 1
Thanks received: 189
Rated this casino
60
19 October 2014 - 2:08pm
#5

Mandarin palace casino have betonsoft software, not sure why in the review it says that software here is saucify. But for sure i am not so knowledge guy who know names of all softwares, so probably i am not right. I played in this casino couple of times, probably 3-4 only, just to try their slots and have some fun, and after i feel that their slots are generally boring and not very interesting i stop playing in this casino, this is how the things works for me, when i did not like slots games i never play in such casino, because at most i play of course only slots, like most other players. In this casino unfortunately i did not find any reason to be very active player, or play reguraly. Like i said i did not like software, and also casino did not give me any decent offers or any good bonuses, nothing. I did not like when things goes like that. Also another bad fact for me that i did not have any withdrawals from this casino, this fact of course also force me to not play in this casino agai. I did not test customer support also, so not sure did their agents are friendly or good, some kind of mystery casino for me at which i lost some money.

CL - klaw

auCL - klaw
StaffStaff
CL - klaw's picture
Location: Sydney
Joined: 3 Mar 2014
Posts: 1661
Thanks given: 2470
Thanks received: 383
22 October 2014 - 12:24am
#6
Numb48 wrote:

Mandarin palace casino have betonsoft software, not sure why in the review it says that software here is saucify.

BetonSoft changed their name to Saucify in July this year.

skmrohacek
Gold PlayerGold Player
mrohacek's picture
Location: Slovakia
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 431
Rated this casino
20
26 October 2014 - 2:32pm
#7

So to begin clearly, I checked just for my information (if I will again write a opposite-meaning in comparison to all other reviews above, like it happened few times ago, mostly at Rival casinos Smile ) some reviews written before mine, and I was surprised that your experience, in certain points, almost equals mine Smile Firstly, this casino does not offer any match deposit bonus (so, obviously, nobody would even expect any no-deposit bonus at all), so there has never been any reason why I should even notice this casino - however, I have received a very good reference to it from one of my mates, that also likes online casinos, so I decided to try it out here.
I deposited around 20$ and played and here is the point where i strngly agree with Numb48, the slots are quite boring, the graphics and design doesnt enjoy at all and it doesnt give me the right "gambling-experience" (and with absence of this, there remains only the feeling of wasting money pointless); anyway I gave it a chance and finally ... wasted all the deposit. (Oh, I must enclose also the information, that I have not made two 10$ stakes or similar quick-hitting strategy, and I have also changed the game few times and every worked the same way - did not work).

1/5 , not good bonuses, games, design, payout, subjective experience and not even the casino title.

CL - klaw

skPeDrone
Card SharkCard Shark
PeDrone's picture
Location: Surovce
Joined: 7 Nov 2014
Posts: 126
Thanks given: 0
Thanks received: 117
Rated this casino
40
19 November 2014 - 6:01pm
#8

PeDrone’s Mandarin Palace Casino Review
Casino Software
This online casino using games created by Saucify. It is operated by Genesys Technology Group. Personally, the games variety is not interesting enough for me as I don’t know Saucify at all – so I just checked it if it don’t gives jackpots on demand.

Welcome bonus
Restricting me from claiming any bonuses again – I found the reason, Saucify is colliding with my country! [Why omg?] Hope the list of restricted countries is not much longer at all - certainly not a magnet to customers.

Deposits and withdrawals
There are many deposit and withdrawal options, but I used MasterCard, deposited 50 (no bonus so I must cash-in more) but anyway this was a big disappointment.
I have … not withdrawn anything, although I tried and I was close to that, and… after I lost everything, I smashed my head against the wall, too.

Customer support
Live chat support service was available and also was able to be found this time Smile The support took a while to connect to me, but then everything was 100%, nothing to complain about.

Gameplay
I played only Pieces of Eight slot game here, as it is very similar to Dead or alive slot game (but only similar with its design Sad ). Its feature is absolutely not related to Dead or Alive, and I consider it a not very well-done fake.
And it did also not pay to me anything.

Summary
I don’t recommend the casino, there will be probably no bonus for you exclusively and nor the games are interesting, and they are also unknown. Poor for me, and probably it will be similar for most of Saucify software powered casinos Smile

CL - klaw

idbossulo
Gold PlayerGold Player
bossulo's picture
Location: JAVA
Joined: 7 Oct 2017
Posts: 729
Thanks given: 542
Thanks received: 431
Rated this casino
20
14 October 2017 - 5:19am
#9

poor casino. i have made a deposit on this casino after receive bonuse code. i ask to costumer service and the allow me to reedem bonus and do not mind my location. i playing and won pretty much. i try cash out but they not paid out on withdrawal.
they refused to pay me because players from Indonesia are not eligible for bonuses.

NB# anyone from my country don't play with them or all sister this casino. I still keep the evidence including ss and chat support if necessary. love your money

CL - klaw

idEndro Nawawi
Silver PlayerSilver Player
Endro Nawawi's picture
Location: Indonesian
Joined: 23 Oct 2017
Posts: 415
Thanks given: 150
Thanks received: 88
Rated this casino
20
7 November 2017 - 5:29pm
#10

I tried no deposit bonus,in this forum there is a saying Indonesian not except all bonus,and game slot is weird,I feel a lot of awkwardness,I did not linger and leave it Stop

bossulo

idPharidodot
Silver PlayerSilver Player
Pharidodot's picture
Location: Indonesia
Joined: 20 Oct 2017
Posts: 411
Thanks given: 132
Thanks received: 158
Rated this casino
40
7 November 2017 - 6:52pm
#11
bossulo wrote:

poor casino. i have made a deposit on this casino after receive bonuse code. i ask to costumer service and the allow me to reedem bonus and do not mind my location. i playing and won pretty much. i try cash out but they not paid out on withdrawal.
they refused to pay me because players from Indonesia are not eligible for bonuses.

NB# anyone from my country don't play with them or all sister this casino. I still keep the evidence including ss and chat support if necessary. love your money

but I think they are a fairly consistent site, recently I was able to email from one of the casinos of their group freechip $ 25, I try to get back to access, I see a lot of changes are good enough for them, from the look, the addition of new games and that I think is pretty good for a site, I played there 3 years ago, and now they still keep going even change for the better, little bit I do not like is about the software they use, I never meet victory at least 100x total bet, whereas I play almost in all their sisters,

bossulo

idbossulo
Gold PlayerGold Player
bossulo's picture
Location: JAVA
Joined: 7 Oct 2017
Posts: 729
Thanks given: 542
Thanks received: 431
Rated this casino
20
7 November 2017 - 7:25pm
#12
Pharidodot wrote:

but I think they are a fairly consistent site, recently I was able to email from one of the casinos of their group freechip $ 25, I try to get back to access, I see a lot of changes are good enough for them, from the look, the addition of new games and that I think is pretty good for a site, I played there 3 years ago, and now they still keep going even change for the better, little bit I do not like is about the software they use, I never meet victory at least 100x total bet, whereas I play almost in all their sisters,

glad that you are not constrained by them. you must be vigilant. some players have successfully completed their wagering for no deposit bonuse. but are not allowed to cashout due to restrite country from free chips. maybe you can use it to have fun. and more wisely choose to try a casino that gets a full star in Casino listings. surely you will not waste time and money like me?

idAlmeyda
Bronze PlayerBronze Player
Almeyda's picture
Location: Indonesia
Joined: 8 Jan 2018
Posts: 273
Thanks given: 133
Thanks received: 149
Rated this casino
20
23 February 2018 - 8:55pm
#13

almost the same as my review of their sister wizbet casino, mandarin place is a site that uses very boring software and becomes the worst software for me, hardly any historical victory when playing with saucify, so when i play with 2 digit number of deposit then I have never experienced an increase in digit numbers, such as a staircase that is only used downstairs, less attractive

CL - klaw

cyVanilipas
Slots FanSlots Fan
Vanilipas's picture
Location: Ignalina, Lithuania
Joined: 5 Apr 2016
Posts: 1108
Thanks given: 33
Thanks received: 211
Rated this casino
40
6 January 2019 - 7:59pm
#14

Mandarin Palace was one of my very first casinos where i was playing with no deposit bonus. At this moment i didnt see differs between casinos i thought that all they good, i was very naive. And just later when i have started to take interest in casinos i understood that this casino is scam. From my personal experience they are scam casino because of sending me many bonuses and in most cases i didnt get these bonuses. And they are scam casino because of many many bad comments from their players about not being payed and other problems. I never was able to ask for withdrawal at this casino but i know that they pay to players, it's not such a rogue place where to make a deposit means to throw to garbage box. But you always must be careful and read their bonus terms and general terms.
Speaking about games so i dont like these games. They have just Saucify and Betsoft slots. Now we have many casinos with much bigger collection of games providers so Mandarin loses to them. And i have read many stories about their rude support to players who are complaining.
So in general i really cant recommend to play at Mandarin. But also i cant say that stay away from them. But i say - try it careful.

CL-Ed

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