Lucky Creek Casino is an online casino established in 2010 with games supplied by Betsoft, Rival Gaming, and Saucify. It is operated by Genesys Technology Group and is registered under the jurisdiction of Curaçao. Last updated: February 18, 2019.
When I first hit up Lucky Creek Casino I was surprised at what I saw. The casino draws heavily on a wild west theme, which immediately reminded me of the many other similarly themed casinos. Delving deeper into the casino however, I found that Lucky Creek is a destination of its own, putting itself into a category that melds with its sister Genesys casinos but allows it to have its own brand. But does that translate to a good experience? Read on to find out.
CL-user gemneye73 reported that Grand Eagle Casino, a sister casino to Lucky Creek, withheld a $46,000 jackpot from her for a T&Cs breach. Gemneye73 had made the mistake of claiming multiple no deposit bonuses before she had deposited at the casino, which is something buried in the terms and conditions of the site. After depositing she played the Dream Wheel slot machine and hit a $46,000 progressive prize, only to be told that she was ineligible due to claiming those free bonuses in the past. To be clear, it is within the casino's rights to do this so we are not asserting that they cheated her of the winnings. However it is clearly wrong of the casino to allow players to claim multiple freebies in a row if it is against their terms, and doubly wrong to then allow them to deposit after breaking the term which means they have no chance of winning anything. Making matters worse, the casino appears to be holding onto the money from the progressive jackpot, as the money hasn't been refunded to the jackpot pool for others to win. Without a doubt, this makes the Genesys group look pretty crummy.
Powered by Saucify, Lucky Creek Casino has a specialised look and feel to it. From the moment you download the casino's software to the time you withdraw funds, the casino's software is fluid, nicely animated, and user friendly. The software installed quickly and file updates were downloaded without hesitation, which is an improvement from what I saw at a few other casinos in Genesys' portfolio. I was able to register for an account in just about a minute, and was able to deposit funds without issue.
The gaming library at Lucky Creek is unique, and offers players access to a selection of games that fall under common labels. Every major casino themed game is found here including blackjack, poker, video poker, roulette, baccarat, craps, slot machines, keno, bingo, and even scratch cards. While some games are undoubtedly more fun to play than others, one common thing you will see here is the work that went into making these games present themselves as smooth. Everything is crisply animated, and I did not notice the pause in reels that I see at many other casinos due to the software trying to catch up with the casino server (or vice versa).
If you decide to give this casino a go and are looking to play something, I recommend some of the many slots you will find there. Games are categorised by what features they offer in the menu (a nice touch), and offer a pretty high entertainment value to keep you spinning. Some of my favourite games at Lucky Creek were the snowboarding themed Frontside Spins and the fitting western themed Fistful of Dollars. There is an issue with the slot selection on offer though, as the company offers titles from BetSoft, which is another company that has a potentially shady history. We've done an investigation into the company's games, and have seen that the games are potentially rigged in a way that makes the progressive jackpots unwinnable. This is certainly enough to give us pause when it comes to playing any of the BetSoft slots at Lucky Creek, or anywhere else for that matter.
While not as strong as its software and library, Lucky Creek's banking is decent. Just like the other Genesys Group casinos, Lucky Creek offers limited options for deposit and withdrawal. Withdrawals are subject to a 48 hour hold period before being processed and are only paid on Mondays and Thursdays. Unfortunately the casino's weekly withdrawal limit is too restrictive for my tastes at just $1500. The casino claims that this limit may be raised for VIP players, though the upper limit of $5000 isn't exactly huge either.
I did not have any gaming issues at Lucky Creek, but did investigate the casino's customer service to see how it stood up. Looking into the issue of a bonus I engaged in an instant messaging session and was met promptly by a courteous worker who assisted me and got me back on my way. Thumbs up.
Lucky Creek protects player information using SSL encryption. This is an industry standard, but is also important, as it protects your data from being hijacked by hackers. Fairness isn't specifically addressed, so we can't see much in terms of audits or anything related to game fairness. It should be noted though that the above-mentioned issue with user gemneye73 is a key example of the casino acting in an unfair manner.
There is a responsible gaming page on the casino's site, which provides a wealth of information about stopping addiction and underage betting. While the information here is useful, there isn't too much in the way of controls, other than a self-exclusion policy. Names of counseling organizations are provided, but actual links aren't present.
I was satisfied with what I experienced at Lucky Creek Casino, without being blown away. However I wish that the casino had better banking options and more generous withdrawal limits, as the tiny limits in place give the impression that the casino may be underfunded. Serious questions must be asked about a casino group that will allow people to deposit after breaking rules that will invalidate any win they may make, effectively forcing them to donate money to the casino without any chance of winning. For that reason I cannot recommend that you play there.