Lucky Casino Review
Lucky Casino is an online casino established in 2016 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Fortuity Holdings Ltd and is registered under the jurisdiction of Curaçao. Last updated: August 8, 2016.
Review of Lucky Casino
You know, it's not always how the girl looks that determines whether or not she's a keeper; sometimes you need to look a bit deeper to find out whether or not somebody is the right fit for you. This thinking has proven to be true to me in my personal relationships as well as my online betting habits, as I have been burned by more than one pretty looking casino that ended up being poor in the support or payout departments. Therefore I was not swayed when I first laid eyes on the beautiful Lucky Casino and its pot o' gold at the end of a rainbow, and knew I had to dig deeper into the terms and conditions. I'm sure glad I did.
Software and game selection
LuckyCasino runs on a platform provided by Finnplay, which amalgamates games from BetSoft, Net Entertainment, Play'n GO, Ezugi, Quickfire, and Endorphina among others. The end result is a huge library of more than 600 games that is dominated by hundreds of slot machines and a small but serviceable set of table games. The software is all provided through an instant play platform that looks clean, fun and attractive in your web browser, and games are easy to find and load via the interface that the casino has had built for it. Those of you looking to play games on their mobile phone or tablet will find that the casino does support mobile devices, although not all of the games are available on the smaller screen devices.
The casino is themed with a cartoon Leprechaun and an island that looks like something you would expect to find in Treasure Island or even The Secret of Monkey Island. As you play at the casino you are able to claim treasure from various locations on the island, which include a beach, a shipwreck, jungle, treehouse, and a scary looking skull cave. These treasures are most often free spins on specific games at the casino. It is a little like other "adventure-style" casinos that we have seen before, such s Casino Heroes or Casumo. However there are no locked games or boring "boss battles", and you can choose to completely ignore the treasure island part of the site if you want to.
Slots are definitely the name of the game at Lucky Casino, with hundreds of video and classic slots on offer. Some of the popular titles on offer at Lucky Casino include Immortal Romance, Jack Hammer, Dead or Alive, Dracula, Aliens, and Titans of the Sun. You are able to sort through all of these by filtering the game type and/or developer, or you can use the handy quick search function that allows you to type a game name. The progressive jackpots available to be won include several from Net Entertainment, Betsoft and Microgaming, with the biggest being Microgaming's multi-million Euros Mega Moolah jackpot.
Unfortunately table games seem to be an afterthought at this casino, and you can count the different games available on one hand. You will find Blackjack, Roulette, Baccarat, and Caribbean Stud from developer Betsoft on offer. There are also live dealer versions of Roulette and Blackjack broadcast from studios run by eZugi. It would have been nice to see some more table games added into the mix. Video poker, keno, and other parlour style games are completely MIA, so if you're looking for those you will have to play elsewhere.
Banking, Customer Support, and Terms Analysis
Depositing at Lucky Casino is easy, as players can put money in via credit card or e-Wallet, and the transaction is handled instantaneously. Withdrawals are not quite as fast though, and if you're expecting to hit it big and withdraw your money in one lump sum, you're out of luck. Under the terms of the site, any winnings above €2000 are paid out at a rate of €1000 per day, up to a maximum of €30,000 per month. This means that if you were to hit a huge win, you'd be waiting a while to get your winnings out, which isn't a very player friendly policy. Thankfully, this policy specifically excludes wins made on networked progressive jackpots, which are paid directly in one lump sum.. My test withdrawal was paid via Neteller within 48 hours.
Customer support at Lucky Casino is very good though, as I brought up the live helpdesk multiple times and had nearly instantaneous pick ups from staff, who seemed to know their stuff and answered my questions. They are available through a live chat widget on the website during the Euro-centric hours of 10am to midnight Central European Time.
Reading through the various terms and conditions, it seems that most of the ins and outs of the casino's operations are generally in line with other professionally run casino sites. That being said, the bonus terms and conditions are a little more objectionable, with a high 50x wagering requirement being placed on any bonuses you claim as well as a €2500 maximum win cap on all bonuses. This means that if you wager through the onerous wagering requirements and get lucky enough to have say, €5000 in your bankroll, you will only be able to turn €2500 of that into cash. The remaining money disappears into the ether.
On the other hand, the casino operates using the "early withdrawal" system on its bonuses. This means that when you claim a bonus you start with a cash balance (the amount you deposited) and a bonus balance. You play with your cash balance first and may withdraw at any time and forfeit whatever is remaining in your bonus balance whenever you want. So if you have an early win before your balance drops into the bonus funds you can forfeit the bonus and withdraw your cash, and not be locked into playing through the remaining wagering requirements. This is a good thing.
One other noteworthy term that I came across was this one:
Any bet made from bonus money contributes maximum 5 (in any currency) from the remaining wagering requirement (real money bets does not count against wagering requirement)
I have never seen a term worded like that before, and at first glance I thought it a little odd. However after thinking about it, it is actually more player friendly than a hard limit on the amount you can wager after claiming a bonus. You can still wager high amounts on an individual spin - but the most that will count towards completing the wagering requirements on any one spin is €5. This makes it impossible for you to accidentally invalidate your winnings should you bet slightly more than the maximum allowed, as we see at many other casinos these days.
Security, Responsible Gaming, and Fair Play
Lucky Casino makes use of standard SSL encryption technology for all connections to the casino. This means that any information sent by you to the casino is safe from interception by outside sources. All processing of deposits and withdrawals is similarly encrypted.
Responsible Gaming is addressed through a dedicated section in your account details page. You are able to limit your deposits, wagering, and/or time spent playing at the site, and you can even request a self exclusion for a specific period of time. The site also refers to independent outside sites that can assist you should you determine that you or somebody you know has a gambling problem.
Fair play is not addressed at all by Lucky Casino. Apart from the games, such as those developed by Net Entertainment, that provide their RTP information in game, the casino does not publish any RTP information on its site, nor does it publish any payout percentage audits.
Lucky Casino is no doubt a beautiful looking casino that manages to pack in hundreds of slot machines and does a lot of things right when it comes to security, responsible gaming, and support. There are some things that aren't nearly as pretty though, including many of the bonus policies and the small daily withdrawal limits. LuckyCasino is still a decent place to play at, and slots players looking for a new casino to try who don't generally take advantage of bonuses will likely find this casino worth a spin.
Lucky Casino Jackpots
These are the current progressive jackpots at Lucky Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.
|Mega Moolah Mega||$4,077,619 €4,077,619 £4,077,619|
|Major Millions||$1,113,463 €1,113,463 £1,113,463|
|King Cashalot||$425,680 €425,680 £425,680|
|Roulette Royale||$247,129 €247,129 £247,129|
|Poker Ride||$170,305 €170,305 £170,305|
|Triple Sevens Blackjack||$138,389 €138,389 £138,389|
|Cyberstud Poker||$120,881 €120,881 £120,881|
|Treasure Nile||$76,368 €76,368 £76,368|