Review of Lock Casino
We came across the Curacao-licensed Lock Casino out of the blue one day here in the Casino Listings office when a poker-playing colleague recommended we check out a new casino that his favourite poker site, Lock Poker, had established. Its fair to say we were immediately impressed by the smooth design of the attractive website. But given that there are more than a few shady RTG operations out there, we thought we had better take a closer look to see what lies behind the professional looking facade.
Blacklisted - extreme payment delays
Lock Casino and Poker was hurt by a payment processor seizure of funds in mid 2010 that left it unable to pay players in a timely manner, when previously it had been paying withdrawals within 48 hours. Players report being paid, albeit slowly, and in instalments as small as $500 at a time. Casino players can sometimes expedite a withdrawal by asking for the money to be paid into a Lock Poker account. Update June 2013: poker players are now trying to trade their balances on the site for as little as 33 cents on the dollar. Meanwhile the CEO sponsors expensive trips to Portuguese castles for poker pros sponsored by the site. This site looks more and more like a ponzi scheme that will come crashing down sooner or later. Avoid.
Lock Casino software and game selection
Lock Casino runs the Real Time Gaming (RTG) software platform, which hosts a huge range of graphically and audibly impressive casino games. The casino can either be downloaded and installed on your PC or Mac, or you can use the instant play flash version inside your web browser. Wait wait wait! say the 5% or so of you out there in Mac-land, did they just say downloadable Mac casino? We sure did, and this is only the second casino in recent memory to offer such a beast (the other being Tower Casino).
A further innovation is the casino lobby which provides a variety of filters to allow you to find the game you like - not just by game type, but taking slots for example, you can filter based on paylines, progressives, or even maintain a list of your favourite games. It is good to see casinos start to innovate in the user interface arena in order to make it easier to find a game you'll like. As for the games, Lock Casino offers a full selection of RTG slots, table games, video poker and parlour games. In short you should have no trouble finding a game you enjoy here. As part of the RTG jackpot network, you'll find a wide range of slot and progressive table game jackpots to aim for, over $4.1 million in total at the time of this review.
Lock Casino bonus and promotions
Lock Casino offers a range of bonus offers to new players. The standard bonus on offer for all Lock Casino patrons is the 'locknload' bonus which allows you to claim a 100% bonus on every deposit you make, up until you reach a maximum of $2500 in bonuses. There are also dedicated slots and blackjack bonuses. However all the bonuses have withdrawal limits on them with the maximum being $5000, so should you hit a huge win chances are you won't be able to keep all of it.
Support, banking, and security at Lock Casino
Support is provided exclusively by electronic methods, i.e. live chat and email, with no phone option to be found. We found the live chat support staff to be swift and helpful when we tested. Deposits and withdrawals are conducted by a reasonable range of options, with several specifically catering towards U.S. players. As mentioned above, withdrawal processing can be slow, and winnings are often paid in small instalments.
Along with pretty much every other RTG casino, Lock Casino bears the certification of TST Systems, an independent verification of the randomness of the random number generator that the games use. There are no published payout percentage reports as yet - we can only hope to see these in the future.
Lock Casino launched with a slick website, native Mac software, fast payments and a good customer support crew. It is a shame that since then processor seizures have left the casino in a position where they are unable to pay players in a timely fashion. We cannot in good conscience recommend that players play here as things stand at the moment.
Lock casino well know poker website, which currently have problems to pay players, according to twoplustwo website, but when i tried it, everything was good and i do not have any troubles with this casino, and my experience was if not good, but not bad it is for sure. Let me start from pluses and minuses for this casino.
+ Software. Real time gaming software at this casino is like usually is good. I did not play in this casino much, so use only instant play games. There is not all games from this software supplier, but i have enough slots to play, and everything was nice.
+ Bonuses and promotions. Casino was offer to me many cashback offers, like if you lost, casino return 50-100% but with WR(usually it was higher than 40x, but i think it is still not bad offer).
+ Customer support. Live chat was working not 24/7, but somehow i did not have reasons to ask anything, and it is good for me, i tried couple of times only, and all was ok.
And one minus for this casino.
- Withdrawals. 5 days to get paid it is not terrible speed, but it is slow even for RTG.
My experience was not bad.
CL - klaw
I played in lock casino few years back ago it is real time gaming casino and i have some things to share about this casino. Also take note that my review will be with not so bad experience but i not play this casino any more after my first payout request and if casinolistings write this is rogue casino i can only say that you should not play at this casino. Like many other real time gaming casino lock casino allow me to download software on personal computer so i was able to enjoy download games not in my browser. I make only one deposit in this casino for life time for the reason take welcome bonus. Live chat was working and answer on all my questions with no any hassles or problems. Software also work without any lags. I was able to win around 200 dollars playing my favorite real time gaming games and i was able to create payout request. Verify take 6 days or something like this because casino ask me more and more documents and also was not happy with quality. In total i get paid on my moneybookers account with 11 days and it is long for ewallet payout. This is rogue casino about this saying this site and i believe it not play in this casino.
CL - klaw
Hi, i hope you will enjoy my review of lock casino. Luckily for me, i met this casino before bad changes comes to them, or this is was not changes and it was result of bad marketing politic, who knows, but i played at this casino before things come bad , and i was surprised to read on different forums that players can not get their winnings from there. I play there couple of time for real time gaming slots, and had 3 or 4 withdrawals with a sum more than 1k $ and i never had any problems with them. Yeah, their payouts was long, something like a week, but i was happy with them anyway. But not this is obviously bad casino, and i suggest does not touch it, because if you deposit there, you most likely did not receive your winnings if you win, because this guys simple do not pay already. Or pay, but within few months. This is terrible how good casino in past becomes to such monster, but there is many such stories , unfortunately. If you would like to play real time gaming slots take look at club world group of casinos, this is amazing group and best place to play this software. Avoid this is what i can say about this casino.
Hello! I played a at lock poker site 2-3 years ago, when some poker affiliates offers kickback bonus at this site ( let me describe you what is it kickback, probably you did not interesting , but at least you will know a bit more in the online gambling world. Kickback is an offer, when you need to make required number of rake, to get bonus from affiliate. For example, made 100$ in rake, and get 120$ bonus from affiliate. This gives you a very nice rakeback, which is more than 100%, and this is why this deals so popular even now you can find few of them, if someone interesting - PM me and i will give you good sites which offers kickback). If you ask me what i think about lock poker, i say that even 2-3 years ago they slowpay, they verify my account for two weeks, asking one document after another, and after i send they wait 3-4 days before ask something else. At final i was paid, get my kickback bonus, and never return in this casino. Also i heard few scandals about lock poker... So, avoid this casino, never deposit there, or you get a big headache. They have nothing to offer you. 2 stars.