LeoJackpot Casino Review
LeoJackpot is an online casino established in 2013 with games supplied by Evolution Gaming, iSoftBet, and Net Entertainment. It is operated by SoftBet Ltd and is registered under the jurisdiction of Malta. Last updated: October 1, 2014.
Review of LeoJackpot
LeoJackpot Casino is a browser based internet casino that provides a variety of casino games from Net Entertainment and iSoftBet, along with a live dealer platform provided by Evolution Gaming. The casino is licensed in Malta and as such it is operated by a Maltese registered company named Soft Bet Limited. Is this a must-play spot, or are you best off finding another casino for your fun?
Software and games selection
LeoJackpot is a casino that features software from multiple providers including the above-mentioned developers. Net Entertainment is the most recognisable of these software providers, and judging by the regularity with which we are seeing the games in our reviews, casinos featuring their games are popping up all over the place. There is a good reason for this though. Net Entertainment produces some of the most attractive and playable slots and table games on the market today. At LeoJackpot you can take your pick from dozens of different titles, including the likes of popular slots Starburst, Gonzo's Quest, Jack and the Beanstalk, and Eggomatic, along with licensed titles such as Creature from the Black Lagoon and South Park. It is good to see that LeoJackpot also boasts a full set of local Net Entertainment progressive jackpots, along with potential multi-million Euro games such as Mega Fortune, Arabian Nights and Hall of Gods.
We know Net Ent games are great, and there are probably very few of you out there that are yet to try them. So you will understand when I say that I was more interested in checking out the games from iSoftBet. The iSoftBet collection of games is extensive and covers everything from slots to video poker, to table games and virtual sports. It features some licensed slot machines such as Bruce Lee, Basic Instinct, Rambo, and Jackpot Rango. I was surprised to say the least to find a game I recognised called Kobushi. Not because I have played it before, but rather that it is based on an animated children's TV show about a sushi restaurant where the food comes alive after hours. Most casinos and game developers won't go near children's themes, unless its to appeal to people who were kids in the 80s or earlier, and I think with good reason. Aside from the slots, there are many variants of blackjack, roulette, and common table games, along with several virtual sports games which simulate a knock-out style football tournament for example.
The selection and variety of games is great, however the site could use some improvement in making the various games more visible. Trying to find a specific game requires you to first select the section of the site you want to be in from one of three - "Casino Net Ent", "Casino Leo", or "Live Casino" - and then perform a search and/or filter operation. There is no singular search function that covers all the games on the site. It is not clear to me why they maintain a separate "Casino Net Ent" and "Casino Leo" section either, especially considering a small selection of the most popular games are mixed together on the home page. Aside from those two options, the live casino section at LeoJackpot offers live streaming versions of Roulette, Blackjack, Baccarat, and Casino Hold’em. These are broadcast from studios run by provider Evolution Gaming.
Banking and customer support
LeoJackpot has the major banking options covered for online casino players, including the standard credit cards and e-Wallets that punters use on other sites. I didn’t have any issues moving money into or out of the casino, with my test withdrawal to a Skrill account handled within 24 hours of submission. One thing to note is that in order to even request a withdrawal at LeoJackpot, you will need to submit your identification documents. Until you do so you won't even have the option of withdrawing, so the best thing to do is to contact support and submit your documents as soon as possible after registering. It was good to see that when I did submit my documents, I was approved in a matter of hours. The casino claims to process all withdrawals by 1pm the next business day after submitting and my experience lives up to that claim. I did note though that they do not process withdrawals over the weekend.
Customer service is available through telephone, email, and instant message, though the live chat and telephone support is not available 24/7. I submitted an enquiry by email and had a reply within the hour, and the live chat folks were helpful when online. I needed to talk to support because the welcome bonus is automatically applied and cannot be forfeited via the software as we have seen at other casinos recently.
Security, fairness and terms analysis
The entire LeoJackpot casino site operates under an SSL connection which means that all communication between you and their servers, including gameplay, registration, and financial transactions are encrypted. Unfortunately they still rely on an email process for identity verification and in future it would be preferable to allow members to upload these valuable documents over a secure connection rather than relying on email. As usual for Net Entertainment games, the theoretical RTP numbers are published in each and every game's help file which you can access by clicking the question mark icon in the lower left of the game window. The iSoftBet games do not reveal their RTP values, and the casino does not publish them anywhere else, nor any kind of retrospective audited payout figures.
There were one or two other minor concerns I had with this casino. Firstly, the site claims at the top of every page "Safe and secure gaming since 2004", but an archive search shows that the site was first indexed in 2013, and the casino support confirmed with me that the site was indeed launched in 2013. Maybe this claim relates to other sites run by the same people, but there is no evidence that this is the case on the site, and the claim just appears to me to be deceptive. In addition the terms and conditions document is dated August 2011, which is well before the site was launched. Again this could be the case that it was copied from another site run by the owners, but the fact that it has not been updated for such a long time, and that it includes multiple references to bets placed on sports which you cannot do through the site currently, looks sloppy. For example it appears that the maximum win a player can make at the casino is €25,000 in a single day or €50,000 in a week, but the way that the T&Cs are worded I cannot be sure that this limit is only meant to apply to sports bets which it appears the site used to accept in a previous incarnation. Nor does it say whether this limit applies to progressive jackpots, and with Hall of Gods worth €3.7 million currently, common sense would suggest that it should not.
I ended with strangely mixed feelings about LeoJackpot. My experience in playing, interacting with support and withdrawing was first class. However the organisation of the site could be improved a little to make it easier to find certain games, and the T&Cs needs a major overhaul to remove the references to sports betting and to clarify things like win limits and whether they apply to the casino games.