LadyLucks Casino Review

Review of LadyLucks Casino

When LadyLucks Casino launched in 2004, it became the first mobile betting site to officially begin operations in the United Kingdom. In the years that followed, LadyLucks established itself as a very good site featuring IGT games, big jackpot prizes, and solid management. In 2017 the site was sold and acquired by Alea Gaming, who are well known as the operator of SlotsMillion Casino, and the game library was expanded into what we see today.

Software and game selection

LadyLucks has expanded their game selection from their IGT-only beginnings, and have recently integrated titles from Microgaming, Net Entertainment, Thunderkick, Red Tiger, Leander, and Quickspin, among many others. While you're left with a much larger library of games than the site's previous IGT only incarnation, the games seem to be a limited selection of each developer's most popular games. For example I could see only 5 Microgaming slot machines, namely Immortal Romance, Phantom of the Opera, Highlander, Thunderstruck II, and Jurassic World. All in all I counted around 220 slot machines.

The software is provided through a web-based platform, which loads up directly through your internet browser. You can search for games via a quick text search field, and you can slice and dice the list by your favourite game providers too. Mobile play is built in, allowing for play on all games in the casino via iPhones, Androids, and other mobile devices. The process for registering an account is quick and easy and is accomplished within your web browser.

If you're someone who shoots for the larger prizes you will find progressive jackpots on offer, which include big boys like Net Ent's Mega Fortune and IGT's Mega Jackpots, among others. I was pleased to see that the T&Cs of the site stipulate that wins on these networked progressives are paid out in full, rather than some multi-year payment plan that we see at so many other casinos these days.

Other non-slot machine games can also be found at LadyLucks, comprising of a small selection of table games. They have various versions of blackjack, roulette, video poker, baccarat, and more available. While it would be nice to see this section better fleshed out for players that prefer table gaming, there are still around 25 games available if you fancy having a break from slots.

Banking and customer support options

The banking system at LadyLucks is decent enough, as players can deposit and withdraw funds through credit cards, bank transfers, Neteller, and ecoPayz. Our testing showed that withdrawals routinely take 2-3 business days to be processed, which is getting towards the lower end of the acceptable range. The casino has a nominal payout limit on withdrawals of £50,000 per month, although as mentioned previously this limit is not applied if you win a bigger networked progressive jackpot. Faster payouts would be ideal, but the limits in place here are higher than average, and the jackpot payout policy is better than what we see from other casinos in LadyLucks' class.

Customer support is available through live text chat, telephone, and email. The chat function works well, as staff responded to my query within 20 seconds. I always ask basic bonus and banking questions, and the staff here was able to get me answers that lined up with the terms that I saw in the fine print. Phone support is available via callback during live chat support hours which are from 10am to midnight UK time.

Security, fairness, and responsible gaming

Security is handled using SSL encryption, which is the standard we see from betting sites these days. This protects players by encrypting data as it moves between your computer and the casino's servers so that an eavesdropper is unable to intercept and read your private information. Encryption is essential, and punters should only play at casinos that use this security feature.

The casino only accepts players from the United Kingdom, and it is appropriately licensed to operate via the United Kingdom Gambling Commission. It discloses that its segregation of player deposits only meets what the UKGC classifies as basic segregation, which you can interpret as more or less meaningless. The bottom line is that if the site was to become insolvent the casino's creditors would be able to dip into your deposited money to recover their debts. As usual we advise you to play at sites that meet medium or better standards of segregation if possible, and for UK players there are plenty to pick from.

The games at LadyLucks are audited by various external third parties including iTech Labs, bmm testlabs, GLI, and TST. However the site does not link to any of these test reports, nor does it publish any form of payout percentage audits or verification. This is one area in which this casino can improve significantly.

A robust responsible gambling policy is presented at LadyLucks, with players able to use a number of controls to limit their gaming activity, including spending and wagering limits, a reality check that prompts you to take a break at set time intervals, as well as request self-exclusion. There are also links to outside counseling groups, just in case you need to contact them.

Conclusion

LadyLucks Casino is a decent option for UK players that prefer their slots on the go. It has some great games, a clean look, and an experienced and reputable operator backing it. On the other hand it would be remiss of me not to point out that the funds segregation policy is not up to modern day best practice, and that the payout process could be a little faster if they want to be right up there with the best.