Kerching Casino Review
Kerching Casino is an online casino established in 2007 with games supplied by Aristocrat, Big Time Gaming, IGT, Lightning Box Games, Nektan, Net Entertainment, NextGen Gaming, Nyx Interactive, and WMS Gaming. It is operated by Nektan (Gibraltar) Ltd and is registered under the jurisdictions of Gibraltar and United Kingdom. Last updated: June 15, 2016.
Review of Kerching Casino
Kerching Casino is a well known brand that has been around since 2007. At one time it was a flagship site owned by slot machine developer WagerWorks (a subsidiary of IGT). However times have changed and IGT divested itself of the site in 2015, and the independently owned operation now runs as a white label casino on the Nektan platform, which primarily focuses on mobile phone gaming for punters based in the United Kingdom exclusively.
Software and Game Selection
Kerching Casino is run on a platform supplied by Nektan, which aggregates games from developers such as Nyx Interactive, Net Entertainment, IGT, WMS Gaming, Aristocrat and others. This makes for a diverse library of games, though with around 150 games to pick from, it is smaller in comparison to most other online casinos offering games from the same developers. This is because the site is very much mobile-focused and only offers games that are compatible with your phone or tablet, which means that you don't get to play the entire catalogue from each of these developers. The casino is accessed through a web-based instant play platform, which allows you to register, deposit, play, and withdraw funds all through your internet browser. The site is well-designed, offers a handy quick search box, and I had no problems registering or getting to any part of the site.
Slots and fruit machines are the almost exclusive focus of the site, with only three non slot machine games available for play. For the record they are Blackjack, Roulette and Ultimate X Video Poker. The slots are primarily of the modern 5-reel video slot variety, with games featuring both original properties and titles based on licensed properties such as Aliens, Dracula, King Kong, Ghostbusters, and many more. When it comes to progressive jackpots there is just the one on offer, namely the IGT MegaJackpots Progressive, which can be won by playing the MegaJackpots versions of Cleopatra or Siberian Storm.
Banking, Bonus Policy, and Customer Support
The banking system at Kerching Casino is adequate for the casino's UK-only customer base, albeit not the fastest I have ever seen from an online betting site. Players can deposit and withdraw funds from the site via credit and debit cards, Paysafecard, Skrill, Neteller, and Boku. Based on my experience there is a payment processing time of roughly two to three days, which quite frankly is a let down compared to other UK-focused sites that are able to pay winners within hours. Unfortunately that is not my only beef with the withdrawal system here as Kerching, like other Nektan sites that I have reviewed before, enforces tiny withdrawal limits that prevent you from withdrawing more than £2000 a week or £5000 a month.
Although I don't normally focus on bonuses in my reviews, I have to make mention of the bonus policy at Kerching because it is very unfriendly. For starters the standard wagering requirements, at 25x both the deposit and the bonus amount, are high. But the real kicker is that the casino caps the amount you can win with a bonus at at only double the value of the bonus. The bottom line is that if you are going to play at Kerching, you are better off declining the bonuses.
Customer support is available through email and telephone, but there is no live chat available. I suspect this may be due to the site's focus on mobile phone gaming and the preference for punters to just call them if they have a problem. The assistance team is available from 8am-12am GMT daily, and I tested them out via email to gauge the response times. I received a response to my email within a half hour of being sent. I found that the support staff was friendly, and I actually was able to get the answer to my question in a single email.
Security, Fairness, and Responsible Gaming
Kerching Casino handles its customer security through SSL encryption technology, which keeps your personal and financial data secure at all times. This technology is present on every page of the site, and naturally includes the banking system as well.
Kerching is licensed in both the United Kingdom and Gibraltar, meaning that there are regulatory bodies to help hold the casino accountable. The casino uses NMI to enforce its fairness standards, in which their casino software is audited and certified as being safe and secure to players. To illustrate their transparency, Kerching refers to a page containing payout numbers for the Nektan platform. However at the time I checked, the most recent set of quarterly payout figures were almost a year old.
In accordance with UKGC regulations, responsible gaming is addressed via settings within your account screen that allows you to set limits on your gameplay or wagering at the site, or even self-exclude from the site altogether should you wish.
Kerching Casino has a good set of slot machines and is an attractive and easily navigable casino. However a lot of my admiration for this casino is undone by the lack of table games, the restrictive withdrawal policies, and the capped winnings on bonuses. As it stands this casino needs to improve in a number of ways before I would consider it among the best options for UK based players.