Review of Joo Casino
Joo Casino is the latest incarnation of Princess Casino, which had previously gone by the name of Princess Star. Despite going through more name changes than Prince, the casino has held its own as being a decent spot to play at. We decided to take a new look at Joo Casino with the newest name change to determine if it remained a place worth playing.
Software and game selection
Joo Casino is a "white label" skin running on the SoftSwiss platform. SoftSwiss aggregates games from a bunch of developers including Amatic Industries, Net Entertainment, Endorphina, Habanero, NextGen, and SoftSwiss itself. The casino's layout itself is pretty standard without being remarkable, and it looks good enough and does the job. Games load up directly through your internet browser and compatibility with mobile devices is included, allowing you the chance to play on smartphones or tablets.
The game selection is varied, with an array of slots, table games, video poker, and parlour games all being offered. As of the publication of this review there were just under 700 slots on offer, the majority of which are 5-reel affairs. Unfortunately this casino offers games from Betsoft and Pragmatic Play, two companies with a less than stellar reputation for fairness and as usual we warn you to avoid their games. There are a bunch of progressive jackpots available to be won, but some prominent names like the Mega Fortune and Hall of Gods progressives are missing despite the presence of other Net Ent games.
Table games are also available, offering up a large number of games like blackjack, roulette, craps, poker, and other games to punters. There are also several variations available to bump up game numbers, and live dealer games are also distributed through the site.
Banking and customer support
The banking system is solid, offering deposits and withdrawals through credit cards, bank transfer, or eWallets. The currencies available include Bitcoin, Euro, Rubles, Krona, and U.S. Dollars. However as I have come to expect from other SoftSwiss casinos, the currencies are held separately once you deposit into the casino and you can't convert between them. Not all games are available for Bitcoin play for example, so if you deposit Bitcoin you are restricted to the games that allow play with the electronic cash, and you cannot convert it into Euros to play other games.
Having said that, the best way to transact money at this casino is through Bitcoin, as it allows for the fastest withdrawal times. My test withdrawal backs this up as it came through in under an hour after submission. There is a maximum weekly withdrawal limit of $/€4000 or 1 BTC, which is fairly low and does not compare favourably with other SoftSwiss casinos which are otherwise more or less identical.
Customer support is available through live chat and email around the clock. The team is quick to respond and was able to answer most basic questions I threw their way.
Security, fairness, and responsible gaming policies
Joo Casino uses industry standard SSL encryption to protect player data. This is used throughout the industry by responsible casinos as it protects your private information while it is in transit between you and the casino's servers so that it cannot be read by any third parties.
The casino holds a Curacao gaming license, which isn't known for meaning much at all. Casinos operating out of Curacao are largely unregulated and there are no official arbitrators or dispute resolution procedures to follow should you have a grievance with the casino. There is no useful information provided about the fairness of the games at this casino, aside from the providers such as Net Ent that disclose their RTP numbers in game. On a more positive note, a small number of the games at the casino have what is called a "provably fair" mechanism that uses cryptography to prove that the game is not cheating you.
Inside your account settings page you are able to set various limits on your activity at the casino. This includes deposit, wager, and gameplay time limits, as well as the ability to set temporary cooling off periods. The casino also has a self-exclusion policy in place for players that need to close their account for any reason.
Joo Casino is very similar to many of the other SoftSwiss casinos, and that is no bad thing. The game library is as strong as ever as are the backend portions of the site. There are some things that could be improved upon though, particularly the withdrawal limits which are lower than other sites offering almost the same product.
I recently had a new experience that made me change my mind once again on Joo casino. They often times send no deposit free spins bonuses and last week I managed to wager it and made a 30eur withdrawal. Since my account was already verified, I didn't have any issues with it, and the withdrawal was approved in less than an hour and I got the money to my Skrill account a few minutes later, which is great, However, right after I received the email that my cash out was approved, the next email was- you can no longer play with bonuses. Bear in mind, my last withdrawal from a no deposit bonus was almost two years ago and I've deposited there many times. Besides, I never asked for the bonus, they sent it to me themselves. While it's not a big deal, it does make me wonder, why would you exclude someone from playing with bonuses (not only no deposit ones but also deposit ones) just because for once player manages to withdraw? That being said, after this experience, I doubt I will play there again and I recommend being cautious if you're playing with bonuses and end up being lucky.
CL - klaw
I consider Joo among the best casinos, good choice of games, good support and very fast withdrawal processing.
what I don't like about this casino is the minimum withdrawal by bank transfer which is set at 500 euros.
For several months I have received every two weeks a promotion of 20 free spins without deposit on Book of Dead slot. I think this promotion is valid for all players who have made at least one deposit. a rare thing at DAMA N.V. Casinos.
CL - klaw
Part of the Direcx N.V/Dama N.V
I would personallt avoid due to personal experiences across all there sites .
Notreally trustworthy, spent hundreds across a number of there websites, tried removing a secondary account after a mistake was made, and the casino blocked my account after beating wagering , vey shady be careful, some sister sites payout
CL - klaw
Read this before you play Great casino a lot of games fast withdraw and a lot of withdraw and deposit options I have to say though this casino got 0 from me for vip players I spent 19k there in less then 6 months I still don't get a single penny as bonus only cashback the weekly withdraw limit horrible 2500 euro a week they wouldn't increase my limit I won 12k they didn't increase my limit so I lose so I cashed out 4k and lost 8k I lost 8k in one day from my winnings not a single win they do fix games be aware if you win cashout I noticed every time I do some cashout I don't win after that so if you play slots be aware I have not much negative to say about this casino but if your a vip player you won't get treated like a vip here like I said I spent 19k in less then 6 months and I didn't get a single special bonus or anything they promise if you are a high roller I suggest you playing else where casino managers ignore emails unprofessional and they never get things they promised you this casino lie and also be aware of games one game I was about to win huge in it and game stopped I do have case open at the Pogg been 3 weeks now casino still not providing them with evidence why it happened so be careful don't play big here and don't be vip they will multifunction the game while your winning big and you won't get vip treatment they lie a lot good luck
CL - klaw
Great casino fast payout a lot of games but Very low withdraw limit 2500 euro a week 15k a month they will not increase my limit I'm a vip there and deposit 1000s weekly and still casino refuse to increase my limit if you win big so chances of losing your winnings Very high before you are able to do next withdraw which will be a week later
CL - klaw
It's been a while since my last review on this casino and recently I had a fresh experience there and decided to update my comment. I had a no deposit bonus sent to my email by their VIP team, just some 20 free spins but I decided to claim them. After hours and hours of wagering on small stakes I managed to get a couple of good hits and had 60eur balance. I wanted to withdraw since it was a nice free win. I had to go through verification, change my address since the last time I played there. The verification was a bit of a hassle as they kept asking for more and more details but at the end my account was fully verified. I got the withdrawal to my ewallet in about an hour after requesting the withdrawal when KYC was done. Game selection is nice and support was helpful so I would recommend to try them, also wagering requirements seem good and player friendly. I would advise though to double check with support about promotions if you get them to your email as recently I got an offer sent by them to my email but support later told me that I didn't qualify for that specific deposit offer.
CL - klaw
Joo Casino is was previously called Princess Star casino and was one of the first bitcoin casinos that I had ever played at roughly three years ago I remember at that time they offered a 20 free spin no deposit bonus on Attraction , The casino is decent with fast cashout times and crypto as well fiat deposit and withdrawal options a decent variety of slots and games on offer and mobile and instant play web version of the casino , I like this casino 🍺
This casino offered me a 25 free spins with 50xbonus wagering requirement !The max cash out on this bonus was really low , it was only 25 euros so i did not like a lot this offer so i did not use it even if it was free !I will admit for sure that this casino has great site with great colours, graphics and characters so it looks interesting and attractive ! So maybe i will deposit at this casino and hope to win big!
Joo Casino is one of my most favorite Direx NV group casinos. Joo offering very good welcome package. 100% and 100 free spins on first, 50 on second, 75 on third and 100% plus 100 free spins deposits. So its really huge package,isnt it? A;so they give reload bonus on Monday and free spins deposit bonus on Wednesday. Also they have at their games collection slots from 21 provider! So i think everyone can find their favorite slots.
Also i love about them that documents verification is very easy, you can upload them on the website andthey are approving it very fast. And the best thing about them that payments are very fast.
CL - klaw
Joo casino room is fair enough casino site. It can offer you variety of software providers for example Amatic, Netent, Endorphinia, Bet on Soft and other providers slots. There also you can play table games, such as roulette, blackjack, table poker and other. It supports Evolution gaming and Ezugi live dealers. Site design is quite comfortable and not bored. You can make deposits here in many ways for example Visa, Mastercard, Skrill, Neteller, Paysafe. Bitcoin deposits accepted here. Big advantage of this site is very fast payout, you can receive your withdrawal in couple of hours. Support always friendly and helpful, it always answer instantly. It's reliable casino site.
CL - klaw
Two months ago I got a special offer email 200% first deposit bonus and freespin bonus, it was very good because I have not made a deposit after I created the account a few months before, I have only a little money in my eWallet about $ 55, and considering the promotion I got good enough then i use all the money left, for me it's enough capital to freely choose what kind of game we want, i finish the wagering requirement 2 to 3 days and i secure my money about $ 370, then i try to make a withdrawal request and they agreed only by spending 24 hours of my funds already in eWallet, very good
they're a good choice, easy navigation and unique game options. so far i have some withdrawals from them from a litle deposit, cash out to wallet process under 1 hours. If you are looking for quick payouts, they are one of them
I recommend them because I think everyone will like it.
CL - klaw
I tried this casino just last week after I had received an email welcome offer to join them. The offer was a good match bonus and some free spins on top. I had no problems with depositing and claiming the bonus and frankly, I had a great time there. I played for a few hours with some ups and downs and even managed to meet wagering requirements. However, I kept chasing a big win and ended up losing my funds. I think they have a really nice game selection and when I was contacting their support about the bonus terms, they were very helpful and friendly. I will definitely come back and play more- recommend!
Been with this casino for some time. Made a few deposits using their method Bitcoin. However you can also select the other methods available on the site.
one thing I don't like about some of these casinos especially bitcoin casinos...they add a bonus into your account but don't notify you. So when you do remember to log on and browse History, there are bonuses added and expired. A notification would be appreciated.
They offer very nice games especially slots. Plus they have both a pc platform and a mobile platform.
Nice casino and have had no issues (besides the one mentioned) thus far.