Jackpot Grand Casino is an online casino established in 2012 with games supplied by Realtime Gaming. It is operated by Netad Management and is registered under the jurisdiction of Curaçao. Last updated: February 4, 2019.
Jackpot Grand Casino is one of several RTG-powered online casinos run by Netad Management, a company that is also responsible for casinos such as WinPalace, Casino Titan, Slots Jungle and Golden Cherry Casino. To be brutally blunt, we don't hold casinos in this group in especially high regard as they have proven time and again to be slow payers. However we took the time to check out Jackpot Grand to see if it could boast anything to make it stand out from its brethren.
The actions of one of Netad Management's other casinos, Grand Macao, has caused us to blacklist the entire group. While slow payments from these guys is par for the course, the outright refusal to pay a winner of $6500 is rogue casino behaviour. You can read all about it here. We no longer have the confidence to say that this operator will pay you if you should hit a big win, and therefore we urge players to avoid Jackpot Grand along with all others run by the same management.
Jackpot Grand is one of many RTG powered casinos, so if you have played at any of the others you will know exactly what to expect in terms of the games on offer. The casino offers registration and "instant play" via its website as well as via the traditional downloadable software for Windows PCs. Although the internet version is handy, it offers a smaller collection of games that in the full download client. Overall the downloadable system is much more robust and we found it to offer a more smooth gameplay experience.
Jackpot Grand offers all of RTG's real series video slots but, as is usual with the casinos in this group, all the pooled progressive jackpot games are missing. So there is absolutely no chance of you hitting over a million on Jackpot Pinatas here, and when you read about the payment process later, you'll realise that perhaps that is a blessing in disguise.
Anyway, although RTG slots aren't the most creative games out there, they certainly are entertaining and there are a wide variety to be tried. Some of the best games to look out for are Triple Twister with its expanding wild bonuses, Aladdin's Wishes with its lamp selection bonus game, and T-Rex with its free spins round of up to 50 spins, not to mention the excellent dinosaur sounds.
Table games are good at Jackpot Grand, with a solid selection of games available ranging from blackjack to poker to roulette and craps. We found the games to run smoothly and are pretty much what you would expect from similar casinos. In addition, the casino supports RTG's casino tournaments system which allows you to play in regular tournaments for fixed fees.
Banking at Jackpot Grand Casino mirrors its sister casinos in terms of the type of payment and withdrawal choices. Unfortunately, payouts are more difficult to process at Netad-owned casinos than at several other RTG destinations. Reports of players being forced to submit and resubmit withdrawal requests as well as delays in payments hamper what has been proven as being a simple process in other casinos. The casino terms specify that payments will be paid "up to a maximum of $3000" per 5-10 business day period. Our experience is that the best you can hope for is $500 per fortnight, even if you are not in the USA and subject to their payment difficulties. This is simply not good enough.
Up front, customer service seems helpful enough, with support being offered 24/7 through telephone, email, and instant message. The reps are friendly and offered adequate assistance for our queries.
We really don't see too much from Jackpot Grand that separates it from its sister casinos. The games, service, and banking options are all the same, and when you consider the slow payment process, all in all it is honestly quite underwhelming. Previously we advised players to be prepared to wait for withdrawals from this casino. These days though we can't even expect that, and there is a good chance that you won't be paid if you have a good win. Avoid this casino.