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Jackpot Grand Casino Review

Jackpot Grand Casino is an online casino established in 2012 with games supplied by Realtime Gaming. It is operated by Netad Management and is registered under the jurisdiction of Curaçao. Last updated: May 28, 2015.

usThis casino is no longer open.

0.5

rating: Terrible

1
Blacklisted

Review of Jackpot Grand Casino

Jackpot Grand Casino is one of several RTG-powered online casinos run by Netad Management, a company that is also responsible for casinos such as WinPalace, Casino Titan, Slots Jungle and Golden Cherry Casino. To be brutally blunt, we don't hold casinos in this group in especially high regard as they have proven time and again to be slow payers. However we took the time to check out Jackpot Grand to see if it could boast anything to make it stand out from its brethren.

Blacklisted for non-payment of winnings by related casino

The actions of one of Netad Management's other casinos, Grand Macao, has caused us to blacklist the entire group. While slow payments from these guys is par for the course, the outright refusal to pay a winner of $6500 is rogue casino behaviour. You can read all about it here. We no longer have the confidence to say that this operator will pay you if you should hit a big win, and therefore we urge players to avoid Jackpot Grand along with all others run by the same management.

Software and Games

Jackpot Grand is one of many RTG powered casinos, so if you have played at any of the others you will know exactly what to expect in terms of the games on offer. The casino offers registration and "instant play" via its website as well as via the traditional downloadable software for Windows PCs. Although the internet version is handy, it offers a smaller collection of games that in the full download client. Overall the downloadable system is much more robust and we found it to offer a more smooth gameplay experience.

Jackpot Grand offers all of RTG's real series video slots but, as is usual with the casinos in this group, all the pooled progressive jackpot games are missing. So there is absolutely no chance of you hitting over a million on Jackpot Pinatas here, and when you read about the payment process later, you'll realise that perhaps that is a blessing in disguise.

Anyway, although RTG slots aren't the most creative games out there, they certainly are entertaining and there are a wide variety to be tried. Some of the best games to look out for are Triple Twister with its expanding wild bonuses, Aladdin's Wishes with its lamp selection bonus game, and T-Rex with its free spins round of up to 50 spins, not to mention the excellent dinosaur sounds.

Table games are good at Jackpot Grand, with a solid selection of games available ranging from blackjack to poker to roulette and craps. We found the games to run smoothly and are pretty much what you would expect from similar casinos. In addition, the casino supports RTG's casino tournaments system which allows you to play in regular tournaments for fixed fees.

Banking and Customer Support

Banking at Jackpot Grand Casino mirrors its sister casinos in terms of the type of payment and withdrawal choices. Unfortunately, payouts are more difficult to process at Netad-owned casinos than at several other RTG destinations. Reports of players being forced to submit and resubmit withdrawal requests as well as delays in payments hamper what has been proven as being a simple process in other casinos. The casino terms specify that payments will be paid "up to a maximum of $3000" per 5-10 business day period. Our experience is that the best you can hope for is $500 per fortnight, even if you are not in the USA and subject to their payment difficulties. This is simply not good enough.

Up front, customer service seems helpful enough, with support being offered 24/7 through telephone, email, and instant message. The reps are friendly and offered adequate assistance for our queries.

Conclusion

We really don't see too much from Jackpot Grand that separates it from its sister casinos. The games, service, and banking options are all the same, and when you consider the slow payment process, all in all it is honestly quite underwhelming. Previously we advised players to be prepared to wait for withdrawals from this casino. These days though we can't even expect that, and there is a good chance that you won't be paid if you have a good win. Avoid this casino.

Warning! This casino is blacklisted and should be avoided.
30 replies • Last post

Comments

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
Thanks received: 331
Rated this casino
40
16 February 2014 - 9:59pm
#1

Hello! Starting on this review i want to give the quoute from casinolistings review:
Jackpot Grand Casino is one of several RTG-powered online casinos run by Netad Management, a company that is also responsible for casinos such as WinPalace, Casino Titan, Slots Jungle and Golden Cherry Casino
Hmmm, mkay. Their sister sites are well-know semi rogue casinos which slow pay like hell, and had a lot of complaints on different forums and sites. So , if you ask will i deposit in this casino i am of course shout NOOOO, like Luke skywalker in the star wars Tongue I used their freechip, have some fun with real time gaming slots, and after around 20 minutes got busted, but this is absolutely ok, from beginning i know that nothing good can happen, so just relax and play for fun. I will not judge them by support or withdrawals, just google and you will see what this casino do with players... Probably you appear on porn site xD
2 stars, just for nothing. If casino rep ( i know he or she is reading will read this) watch this, i suggest them to stop slow paying, start threat players like players should be threated, and probably, i repeat, probably, after few years you will return your reputation. Right now, your reputation cost 1$. Or two. I did not think that u happy with this.

1 member gave thanks for this useful post: CL-Ed

uscatada6
NewbieNewbie
Joined: 10 Mar 2014
Posts: 1
Thanks given: 0
Thanks received: 3
Rated this casino
20
10 March 2014 - 5:59pm
#2

I have been playing at Jackpot Grand for a couple of years. Have won lots of money there. Here recently, they totally restricted my account as far as using coupons, getting my comps or even getting chips. Would never give me a reason as to why they had done this. I was a loyal patron, spending thousands of dollars at this casino, but I finally told them to close my account. They are deceitful and manipulative and they really don't care about their patrons. I hope anyone who reads this, takes heed to what I am saying. You will be treated like crap too.

3 members gave thanks for this useful post: CL-Ed, noctipaulo, Canadian eh

tada!!

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6130
Thanks given: 2479
Thanks received: 1774
11 March 2014 - 12:19am
#3

Thanks catada6, it sounds like they have you classed as a winning player so that is why they are cutting off the perks. It sounds like yet another reason to dislike this group of casinos, apart from the awful slow payments.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

bypohgo
Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 32
Rated this casino
40
18 March 2014 - 11:41am
#4

Hi, i hope you will enjoy my review of jackpot grand casino. Like many others half rogue real time gaming casinos, this casino was posted on our forum, because they giiving out no deposit bonuses. And like always happens, nobody cares did casino good or not, when you have a chance to play with free money, and moreover when you had a chance to make some profit from this free money. I also get a bonus from this casino, playing with 25$ and i start from T-rex slot, i do not know why i like it, probably belaff always talking about this slot, something like ' oh i see more than 1.000 x bet screenie on forum yesterday on this slot, i need to play it' . I am even can not remember did i see on this t-rex slots wins over x 100, not talking about 1000 , but this was free money so i just lost them playing 0.5 per spin and forget about this casino. Few players of course clear this bonus and request withdrawal, and looks like for most of them cashouts took a bit more than two week. Heh, this is interesting fact that we can see casinos which pay within two hours, and can see casinos which pay within two weeks.

1 member gave thanks for this useful post: CL-Ed

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
20
3 July 2014 - 5:58pm
#5

Jackpot grand it is also real time gaming casino that have lot of complaints and players not very love this casino. I try it only once because they have same reputation like for example winpalace or grand parker casino but here bonuses and promotions not very good. I really hard to imagine if such casinos pay me on skrill ewallet for more than 1 week how much usa gamblers wait to get their money for wire transfer i think for them payout time is much more than a month and in such case i really not see reasons to join this casino. Actually i did not see any reason to join this casino by anyone, since i win from my first deposit and get my money only after three weeks of waiting. I always say that i not care about payout times but 3 weeks for get money on skrill it is just disrespect to me as a player i always honest with casino and play fair but when casino not play with me with same rules i not play again. At least i get my money on skrill and i should be happy but i will not play this casino again and i am really not respect it. I rate it with 1 star because not see reason for my self to play here again.

1 member gave thanks for this useful post: CL - klaw

usautumnodette2
NewbieNewbie
Joined: 25 Jul 2014
Posts: 3
Thanks given: 0
Thanks received: 3
Rated this casino
20
25 July 2014 - 8:57pm
#6

I deposited money and and won a decent chunk of change, but it has been over 3 weeks and my withdraw request hasn't gone anywhere. I even contacted support, and they said someone would email me back, but I haven't heard anything. Their terms of service say 10 business days, and it's been 15. It's so sad - you would think a better marketing strategy would be to pay fast on a players 1st deposit to keep them coming back. I'm going to start trying to put more pressure on them....anyone have any tips or tricks when dealing with this casino? Has anyone actually had a successful withdraw? I have no qualms with spending my time spreading the word across the net to make sure no one else falls into their ridiculousness. And generally, you make more money by retaining repeat customers. The only online casino that has really impressed me is Bovada.

1 member gave thanks for this useful post: CL-Ed

auCL - klaw
StaffStaff
CL - klaw's picture
Location: Sydney
Joined: 3 Mar 2014
Posts: 826
Thanks given: 1604
Thanks received: 122
30 July 2014 - 5:41am
#7

Agree with all those points about marketing and retention practices.
However, these guys are notorious for their slow payment as mentioned in the review above.

autumnodette2 - PM me with your details and I can follow up on this end for you (click on the little arrow under my pic and sleect "Send PM"

kzAstanaKZ
Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 256
Rated this casino
60
16 September 2014 - 4:36pm
#8

Jackpot grand online casino using real time gaming software. Unfortunately this casino is well known for slow withdrawal processing, and of course it is does not allow me to be active player in this casino, but it has welcome bonus as free chip, and also good deposit bonuses, so i am even tried this casino few times with my real money deposits.
+ Software. Casino allow to play in browser, and also allow to download application and enjoy games. Unfortunately application is much more better than instant play, because at instant play version of games at jackpot grand casino you did not find many interesting RTG slots.
+ Bonuses. Jackpot grand offer many bonuses. Like i said casino allow to try games for free, with 30$ no deposit freechip. Also there is many interesting deposit bonuses, and sometimes cashback offers. In short - paradise for bonus players.
And two minuses that i did not like.
- Customer support. Live chat agent once tell me that they work 24/7, but few times i saw message that live chat offline. It looks sad for me.
- Withdrawals. My single withdrawal took 6 days, and i am still think it is fast for such casino, i was expeckting much more after searching.
Final mark.
It is not that RTG casino that i want to play.

1 member gave thanks for this useful post: CL - klaw

casenator912
NewbieNewbie
Joined: 11 Oct 2013
Posts: 4
Thanks given: 0
Thanks received: 5
2 March 2015 - 11:12pm
#9

this casino should be avoided at all cost.I won a total of 4500 dollars at this casino 3 months ago.They paid me out 2000 but now claim that I do not play enough and that the rule 26 states that if you dont play they dont have to pay.What a rule I was under the impression that if you win you should get paid regardless of playing again or not.They lie through there teeth everytime you question them.They have told me 100 times on how legit they are.The only part of legit at this casino is the part where they take your deposit money.Be forewarned if you play and win you will not get paid whats owed to you.This is why there is a waiting period for the winnings.They force you to wait and then say that the lack of play gives them the right to nullify your winnings,but if you keep on depositing you will up your casino status and get paid.Its a scam for them so that they dont have to pay your winnings The threat of not paying you due to the lack of deposits will ensure that if you want to get paid you will break down and start depositing again right up to the point where you have lost what they owe you.They will then keep on using this threat to make sure you lose the amount they have sent you and probably more on top of that.Due yourself a favour stay the hell away from this corrupt casino.There are to many good online casino for you to waste a minute at this one

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6130
Thanks given: 2479
Thanks received: 1774
4 March 2015 - 12:47am
#10

senator912, everything you say is true. We may be able to help in getting you paid though - see this thread and contact Clara Hans via private message:
Help with withdrawal at Jackpot Grand

1 member gave thanks for this useful post: coolsongss

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

casenator912
NewbieNewbie
Joined: 11 Oct 2013
Posts: 4
Thanks given: 0
Thanks received: 5
18 March 2015 - 11:10pm
#11

further to my last comments.I elected to give Jackpotgrand the benefit of the doubt and made 4 more deposits expecting them to honor the 2500 they owe me.I requested a withdrawal and waited the 2 week waiting period another scam just to be told that I was not playing enough to warrant receiving my winnings.Again why would you have to deposit again in order to receive winnings is beyond me,anyhow this is the reason they gave me,and told me if I keep on depositing my status will improve and eventually I assume that means after they recoup what they gave me and I lose 2500 and plus more they will send me my withdrawal yeah right.Anyways I have contacted the gaming commission as well as the software provider to see what can be done.I will let you know what was said ,In the meantime anybody reading this,take it from someone who is getting shatted,do not deposit at this casino unless you want to lose you money.Even if you win you lose

2 members gave thanks for this useful post: CL-Ed, coolsongss

aujeronimopiper
FreerollerFreeroller
jeronimopiper's picture
Joined: 3 Mar 2015
Posts: 7
Thanks given: 4
Thanks received: 7
Rated this casino
20
19 March 2015 - 3:51pm
#12

I have faced a six month ordeal trying to withdraw money I won at Jackpot Grand. I have been given the complete runaround. Been told to wait ludicrous amounts of time for reviews on my account. I've had the 90 day review tried twice! I've spoken to everyone possible at this corrupt establishment, including a representative Clara Hans, who as a supposed rep for Jackpot Grand gave me assurance that my next withdrawal would only take 72 hours, only to be declined 10 days later. Again! This time around I've been declined the withdrawal as I haven't been playing with my money enough! Absolute B**sh*t (in order to keep them happy I played through a couple hundred dollars over the last week (just what they want me to continue to do in order for me to 'go away').

To this date I have not received a single cent of any amount of money, from small 300 requests to my full balance of 2000. I've made sure that I met all their strict terms and conditions so as not to invalidate anyone of my claims. They have not provided any understandable reason behind any of their decisions. They don't act from any place of reason or fairness.

All I have been displayed is disgraceful behaviour, and rogue, immoral policies clearly set by NetAd Management. Every supposed representative, Financial Department employee, and help desk customer service I've spoke to over the last six months have all deceived me to the highest degree.

Jackpot Grand Casino, and the entire NetAd Management group of casino's should not be trusted by anyone!

1 member gave thanks for this useful post: CL-Ed

phnewbie29
Low RollerLow Roller
newbie29's picture
Location: Philippines
Joined: 3 Apr 2015
Posts: 47
Thanks given: 24
Thanks received: 8
Rated this casino
20
3 April 2015 - 3:47pm
#13

I also got deceived by this casino! last jan. I played on their no deposit bonus and won. As expected they asked me to send necesarry requirements which i immediately submitted after a verrrry long time of waiting and made several follow up talking up to their highest management still i havent received my winning due to their lame uses of excuses! Upon reading other comments my case was almost the same with other player they will prolonged the withrawals then they wil say your account is not very much active and you have to make a deposit. I am so fed up with their excuses! Worst casino ever! They even told me that i will be banned to all other casinos.

1 member gave thanks for this useful post: CL-Ed

casenator912
NewbieNewbie
Joined: 11 Oct 2013
Posts: 4
Thanks given: 0
Thanks received: 5
8 April 2015 - 11:57pm
#14

further to my last post.I can now tell you that I was finally paid what was owed to me.I dealt with Clare Hans and it seemed to work.If you are having problems getting paid she may be the 1 to help.I have made a few deposits but dont plan on making to many more until I feel 100% confident they can be trusted.After reading some of the other chats this is not an option at this moment.Anyhow yes I was paid out so there is hope.I hope this was useful

2 members gave thanks for this useful post: CL-Ed, coolsongss

phnewbie29
Low RollerLow Roller
newbie29's picture
Location: Philippines
Joined: 3 Apr 2015
Posts: 47
Thanks given: 24
Thanks received: 8
Rated this casino
20
13 April 2015 - 7:18am
#15

Further to my last post I spoke again to one of their agent regarding my refund request and they told me that my account has been closed due to security reason and i will be notified thru e-mail. Its been past over due since my last request of refund i requested it last march 6 yet until now no clear status. *sigh* i send Clara Hans private message unfortunately shes no longer representative of the said casino. But im still hoping the new representative will handle my request.

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6130
Thanks given: 2479
Thanks received: 1774
13 April 2015 - 7:38am
#16

newbie29, we're still waiting to see if a new rep for the casino shows up here to handle problems such as yours. Fingers crossed that it happens, otherwise I'm not confident that you will be paid.

1 member gave thanks for this useful post: newbie29

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

usKi'aha Long
GamblerGambler
Ki'aha Long's picture
Location: hawaii-seattle -pacific northwest
Joined: 21 May 2015
Posts: 57
Thanks given: 81
Thanks received: 37
Rated this casino
20
21 May 2015 - 3:15am
#17

I have an ongoing Tale with this above Casino to date of when I got paid and hit a Jackpot with them!!!...I have attached a few pictures and the amount I was betting and what I was playing: The Three Stooges Brides - Jackpot Grand Casino Online

While I have been playing there for over a few years, and I believe I have contributed to there monetary relief fund:)~...I would like to state I have never won this much until this time on this site...

While Playing this month in the week of may on the 14th to be exact, I was betting as high as 75.00$ a hand and I got as high as 7500 in winnings and just finally cashed out when I hit the Jackpot...I would like to state..They have congratulated me when I did hit the Jackpot with first a Phone call, then Email!...
However it all went downhill from there...

First and foremost they said there were looking out for my "SECURITY", and asked for all types of information to verify myself, Which with some hesitation I did...

First they wanted my Drivers License Front - Back
Second All Credit's Used on the Site - Front and Back
* Even Statements I don't know
Third Banking Information to Prove my Identity???
Fourth : Rental Agreement To prove My address - Which I showed them, even
another Form of Identity -
Fifth : The constant Faxback Form they made me resubmit over and over again!?!
Saying I didn't do it correctly at one way or another...

1. It was the way I was signing the Document, take in mind I wrote it in PRINT, and very legible , and not to be unreadable at all!!!

2. They kept asking me to put down the ACH number and ABA number over and over again, when I kept telling them My bank only uses 1 number!!!

3. My Signature!?!?, they said they couldn't read it? HUH???

In all this effort over the past 1 week and half now, I have delt with constant back
and forth emails with following people:

1. Jack Hawkins - Customer Service Rep
2. Mr. O'donnel from the Finance Team / Department
3. Victoria - Customer Service Rep
4. Hunter - Customer Service Rep
5. Mr. Eli Richards, The head of the Finance Department - Who makes me keep
resubmitting over and over again...It's never ending now...I feel like no matter what I send in Document wise, I will recieve some type of email stating they either can't read it, or its not enough?I don't know????
6. Stacy in Management from Jackpot Grand Casino - Shift Management

Really now? , all these people just so I can get my Withdrawl and get my winnings?I don't know...This is very sad and I have now only read about the notorious
and Rogue practice of this Casino!...Which now gives me less insight to how and if I will get my Money / Winnings!??!...

I won : 2700.00 and I will show how I put in the Wire Transfer for it stated on the date of: May 14th 2015

I was betting really really high once again I will state, something I would never really do in person at a Casino say in Nevada? lol...but hey I took a chance here at this Casino...And now That I have this problem its very very sad indeed!!!...

Wish someone or somebody could help me in anyway to make sure they don't cheat me from my winnings!!!

Thank you!!!

image-11.jpg

1 member gave thanks for this useful post: CL-Ed

gbAnitaAffactive
Casino RepCasino Rep
AnitaAffactive's picture
Joined: 1 Apr 2015
Posts: 7
Thanks given: 0
Thanks received: 4
21 May 2015 - 5:30am
#18

Hello Ki'aha,
Could you please tell me your username with Jackpotgrand casino so I could look into your issue?
Best regards,
Anita

usKi'aha Long
GamblerGambler
Ki'aha Long's picture
Location: hawaii-seattle -pacific northwest
Joined: 21 May 2015
Posts: 57
Thanks given: 81
Thanks received: 37
Rated this casino
20
22 May 2015 - 6:06pm
#19

Hello Anita,

My username there is : natodod

I once again have a problem from the Finance department, I have applied the email to this post as its ever so ongoing now...I really don't know what do..And I'm going to a professional Copy place again today I guess maybe they can do something about the documents I didn't do properly??!? ...I highly doubt it but oh well...

eli@jackpotgrand.eu
To
'Natodod'
Today at 5:51 AM

Dear Kiaha,

Thank you for sending in your documents.

Unfortunately your faxback form cannot be approved at this time.

Please send in copies of the following, and I will happily approve your faxback form.

A colored copy of the back of the credit card used on your player account: *83**. Please make sure that the whole card is visible, with all edges.
The attached faxback form completed and signed. Please send a clearly legible form as the form we received was blurry.

Thank you for your cooperation.

Kind regards

~~~ Now I don't understand why they couldn't just read the whole card like I sent it in like the last 3-4 times???, and all edges?? C'mon now? Seriously??? I made sure it was properly centered and all...So many times that I kept sending it over and over again...

- I sent in the Faxback form I don't know how many times and still it keeps getting rejected by: Mr. Eli Richards...And yet there is only one way of contacting him and he's the sole person to make any and all decisions!?!...which is by EMAIL???

- Especially in this day and age in Technology, you have to have some type of Resolution factor screen imaging on the computer and for him to keep telling me he can't see the signature, or its BLURRY...is complete Rubbish!!!...
But you know what, I'm going to give it all my effort till I make it correct so I can get my winnings!!!...

Anita Affactive,

If you can do something and reach out to the right people about this incident I would greatly appreciate it!!!, as I'm leaving in this instance to do go to a professional copy store for them to blow up all images and resolution factors of the documents and things he: * ELI RICHARDS, has asked for...I had a qoute from them and its going to cost me a little over 30 US Dollars to do all this and send it via Email, and even save to a disk!...Hmm all this to get verified!?!, so I can get my winnings from an online Casino!?!...This is indeed scary and sad to me and indeed makes not to trust any online Casino from this point on!...
If that's not bad enough, every time I have spoke to someone and brought the issue up like I did today with another Customer Service Rep. There were more concerned why I was making it an issue then the Customer Service Aspect???...
And also why I didn't follow INSTRUCTIONS??? lol, C'mon now...I did everything in my power to do that and im doing it once again and now even having to shell out money on my end to make it better so I can try to get my winnings...

I can only hope this can get better, and I can only hope from this point on that when I do send the information to : Mr. Eli Richards, he will be satisfied with the stated documents....

Once again I appreciate any and all help Anita!!!...

Kiaha Long *natodod*

usKi'aha Long
GamblerGambler
Ki'aha Long's picture
Location: hawaii-seattle -pacific northwest
Joined: 21 May 2015
Posts: 57
Thanks given: 81
Thanks received: 37
Rated this casino
20
23 May 2015 - 9:17pm
#20

Stanley: Welcome to Casino Support! This is Stanley. Can you provide me with your User Name and how may I assist you?

you: Hi Stanley...

you: natodod

Stanley: Hi Kiaha

Stanley: how are you today?

you: ok...

you: Yes, Stanley I sent the Faxback form and other Documents as per Requested once again for the 6th time to MR. Eli Richards : Eli@jackpotgrand.eu

you: And I have yet to hear from him...

you: Could you connect me with someone in Management Please?!!

Stanley: may I ask you when did you send it to them?

you: 2 days ago...

you: Why?

Stanley: have you sent the copy about the back of your credit card ( last four digits are 83**) ?

you: I already that

you: Already did that

Stanley: as I can see they also asked a clear faxback form with signature

you: And had it done Professionally

you: Yes I did that as well

you: And as I will state here

Stanley: your patience is appreciated, they will contact you as soon as possible

you: I had it done at a Professional Fax copy center

you: Everything was done to my best prior...

Stanley: I see, thank you for your cooperation

you: And I was just state that

Stanley: it takes 4-5 business days to check your documents

Stanley: business days are Monday-Friday

you: hmmm

you: Everything was clear

you: and this time blown up to a 400 percentile enlargement

you: So there should be no issue what so ever

you: And any issue on his side at all

you: As I had a professional make sure of this...

you: As I might add also

you: This is the first time I have had an issue of such

you: Like this with an online casino...

you: Have like this...

you: With such documents...

Stanley: I see, the relevant department will contact you

Stanley: sorry for the inconvenience

you: hmm

Stanley: they will contact you

you: Well please pass along to that department That I have made all efforts in my end to do as needed...

you: Thank you...

Stanley: sure, we are here for you 24/7

you: Curious

you: another question

you: Who is in charge of the department that handles the Area that Eli Richards works in I don't know

you: Finance department?

Stanley: they are located at another office

Stanley: we communicate via emails

you: Hmm ok...

Stanley: but I'm sure they will check it for you very soon

you: Ok...

you: Well thanks once again:)

you: Have a great day...

So Above is a Chat Request with a Representative from the Casino: Jackpot Grand Casino *Netad Management -

I have reached out to them in Chat ; Since the above Finance person Mr. Eli Richards, has not responded
back to me since....I also find it odd that When I called again today I was HUNG UP ON?!?...AFTER I WAS ASKED FOR DETAILS TO EXPLAIN MYSELF AND WHO I WAS PERSONALLY AND IDENTITY WISE...
LATER they then said they had a bad CONNECTION?!?!...LOL YEAH OK...

- I Attempted to go into Chat forum wise with the Jackpot Grand Casino Representative to figure out why
was this happening and the reasoning!?! if any ...And yet again...The stall tactics begin...I'm now being told
to wait 4-5 days to hear from the Right Department, hence: Eli Richards and the Finance Department...
Either Giving me the Yeah or No on the Approval of My Faxback Form and All other Forms of Documents now..Hence my Signature!?!...I clearly made sure it was done to a enlargement procedure of 400 percentile
that was and is no excuse why he and others can't see it on there end...
IF I get any reason why they can't see it this time and come up with another excuse, I will come to know other
reasoning that they either are Collecting my information for who knows what information!, and Want either my signature???, and other banking aspects!, and Credit Card information for data purposes and even intent on such area's that has me scared I can't believe to begin to explain here...

I have been given the run around so many times with this Casino as why I needed to send in my Documents
Time and time again!!!...From one instance as it is either Blurry, to its to small, to its not in Colour??? really now...And all the information needed was not even enough on my end!?!...I feel like I'm going in for a Government Security Check Clearance on my End with all they are asking seriously?!?!...Who really asks all this information to get a Withdrawl Process to collect you're earnings now??? And especially in this day and age of 2015!!!. OF Computer Age what is there Excuse that where they are located that they can't just view documents in any form or instance on their End or side!?!...
It's so Obviously noted that they are doing such things because either they don't want to pay out or they are
hoping I just drop it all and forget I Won at that Casino!?!..Which I will not do in any case what so ever!!!
I have researched more and more about this Casino and its beyond me to read such horror stories about
the Owners and the Company itself, and even the people who are employed there!?!...Also finding out that they are people working within this company that use fictitious Names and numerous Identities when you
either Talk to them online or in Chat Sequence factor...Evidently I have noticed with such names as I have
delt with people Chat dialogue with this Company - Gaming - Jackpot Grand Casino!!!

I have Connected with another person who was cheated from Jackpot Grand Casino, in America 5500.00$ US dollars!!!, within this Year!?!...That is beyond Appauling!!!...And this person Which I won't name here until it should be done later at there request!...Had there Winnings Confiscated And account Blocked when they tried to Question it in Email fashion and then they stop taking the Phone Calls period!!!...That is beyond Rogue tactics!!!...To believe this person was an ongoing Player with this casino...And others like me who go there and Deposit and try to enjoy an online Casino and only hope to win and later find out you are getting Scammed of you're winnings!!!...That is a damn Shame!!!..I will think otherwise Once This is all taken care of and I do get my Winnings of $ 2700.00 - To my bank wire ....I have even heard on another site how they tried to resolve a matter with a person and then they cut them a check only to find out the Check would bounce at
the bank!?! OMG, really now...Scary beyond belief...Please Put this Casino up so People will be more Aware of who and what they are!, and how they use tactics such as these...And only and only if they do follow thru with paying out and Customer Service on my end will I then think otherwise...

Thank you...

gbAnitaAffactive
Casino RepCasino Rep
AnitaAffactive's picture
Joined: 1 Apr 2015
Posts: 7
Thanks given: 0
Thanks received: 4
26 May 2015 - 7:00am
#21

Hi Kiaha,
I received your personal message. I will check your case with finance department and contact you when I have updates from them.
Regards,
Anita

usKi'aha Long
GamblerGambler
Ki'aha Long's picture
Location: hawaii-seattle -pacific northwest
Joined: 21 May 2015
Posts: 57
Thanks given: 81
Thanks received: 37
Rated this casino
20
26 May 2015 - 7:52am
#22

Dear AnitaAffactive,

I got you're message and I replied back!, I await the outcome and response
from You:)... Hoping it gets resolved faster and with a resolution in it, as I
have stated I went above and beyond on my side this time being the 6th
time!!!. So there should be no hesitation what so ever in approving me?!?...
As everything he: MR. Eli Richards - Finance Department , has been sent
to him over and over again. This time with a resolution factor of 400 %
percentile!!!...Lets just say it was blown up in a Large Scale so he can't
use the excuse of not seeing!?!...OR its BLURRY?, OR THE CORNERS
OF ALL EDGES TO THE CREDIT CARD???..OR hmm, even using that
He couldn't read my Signature?, and the Date???...C'mon now?!?...
Forgive me if I sound a bit facetious, I'm just not one for Parlor tricks and
Games!...When it involves something like this....Also if I have come off
a bit haste to the forum, and the above stated manner, its because of
the situation which has occured!...

Thank You,

Kiaha Long

usKi'aha Long
GamblerGambler
Ki'aha Long's picture
Location: hawaii-seattle -pacific northwest
Joined: 21 May 2015
Posts: 57
Thanks given: 81
Thanks received: 37
Rated this casino
20
27 May 2015 - 11:25am
#23

Dear Casinolistings.com / and all those who read this and know
about this stated Casino : Netad Manamgement - Jackpot Grand Casino
Online -

As of May 26th 2015, the following occured at the stated Above Casino:
I was wondering and knowing something Sinister would go down
with this establishment!?!...And later below you will see how I have
stated what they did next / Who I was in communication Chat wise even
turned out to be the Person who spoke to me on the Phone and lets just
say he used an excuse - tactic - all to well : He said I would be in touch
by Email From management , why my account with the Stated Casino
Was Closed Down : Jackpot Grand Casino Online, I kept asking over and
over Repeatedly what and who made decision? And he would not anwser me
and was trying to make up some LIE / TALL TALE TO EXPLAIN WHY
THEY WOULDN'T PAY OUT AT ALL!!! VERY VERY EVIL - BAD / DECEPTIVE
ON THEIR PART!!!

CHAT TRANSCRIPT :

info: Please wait for a site operator to respond.
info: You are now chatting with 'Jim'
Jim: Welcome to Casino Support! This is Jim. Can you provide me with your User Name and how may I assist you?
info: Your chat transcript will be sent to ***@***.com at the end of your chat.
you: hello jim..
Jim: Hello
Jim: Could you please provide me with your username?
you: natodod
Jim: Hello Kiaha
Jim: How are you today?
you: Can you tell me why I can't log in?
Jim: Just a moment please.
Jim: Kiaha your account has been deactivated
you: Excuse me?
you: why>
Jim: I can't share any further information
you: I just won something from you guys
you: Ok this makes no sense what so ever
Jim: I would be happy to transfer you to my manager right now, but he is on a meeting at the moment.. All I can do is to forward an email to him. Please send your request to jim@jackpotgrand.eu email address, and I will forward it immediately. You will be contacted as soon as possible. Thank you very much for your cooperation and patience!
Jim: I need to close this chat due to inactivity. It was my pleasure to help you, if you need any further assistance please do not hesitate to contact us. We will be happy to help you 24/7!

- - - Ok nice to know that someone named Jim, was supposedly there to take
my call but was more disturbing was the stated fact at the top as I explained...

- - -This Casino Representative online on this Forum : ANITA AFFACTIVE,
DID NOTHING TO HELP ME AND IN ANY CASE / INSTANCE MADE IT MORE
CRUCIAL FOR THEM TO FIND A REASON'S ANYTHING BEYOND KNOWING
TO BUY THEM TIME TO BLOCK ME FROM MY ACCOUNT / AND TAKE ALL
MY WINNINGS - EARNINGS THAT I LEGITIMATELY WON THERE ON THE
DAY OF MAY - 14TH - 2015, I HAVE SAVED ALL DOCUMENTS GOING BACK
AS FAR TO 2014 / SHOWING HOW AND WHEN I DID DEPOSIT AND SPEAK TO
SOMEONE THERE, THROUGH OUT MY PLAY TIME WITHIN THIS CASINO...

- - THE TOLL FREE NUMBER WHICH IS LISTED ON THE WEBSITE AT
JACKPOT GRAND CASINO ONLINE: 1 - 866 - 828 - 4363 , HAS BEEN BLOCKED
ON THERE SIDE, SO TO NOT TAKE ANY AND ALL OF INCOMING CALLS
FROM THE LISTED NUMBER I HAD SENT ALONG THE WAY WITH THIS
CASINO -

- PLEASE LET PEOPLE KNOW THEY ARE THE BIGGEST SCAM / CROOKS
OF ALL !!!

- - AND THIS REPRESENTATIVE: ANITA AFFACTIVE SHOULD BE COUNTED
AS ONE AS SHE HAS A ROLE IN IT -

- - I reached out to her online on this site in : Casinolistings.com / hoping she
would resolve this matter and issue with my LEGIT WINNINGS!!! OF $2700.00

- - SHE DID NOTHING TO THE CAUSE OF CASE, IF ANYTHING SHE HELPED
THEM STALL ON ME TO FIND AND BUY THEM TIME TO CREATE A STORY TO
DEACTIVATE MY ONLINE CASINO ACCOUNT WITH THEM AND STEAL MY
$ 2700.00 WINNINGS WITH THIS STATED CASINO ONLINE!!!

- - - FINAL WARNING TO ALL !, STAY FAR AWAY FROM THIS ONLINE CASINO
AS THEY WILL NOT PAYOUT WHAT SO EVER AND WILL SHUT YOU DOWN
COMPLETELY IF YOU WIN IN THE EVENT A LARGE SUM LIKE I DID WITH
REAL DEPOSIT OF CASH INTO THIS CASINO / NOT SOME ONLINE PLOY
SCAM BONUS THEY WILL OVER OR CLAIM TO GIVE YOU !!!

- - - I'M SORRY FOR THE CAPS!, I'm just in so much shock and awe right
now I can't find the correct words!?!...Lose my mind and barrings I won't!...
Just a lesson hard learned about this Establishment heck they have no
right to call themselves a Casino !!! - CROOKS - CRIMINAL'S ONLINE
AT BEST!!!

THANK YOU!!!

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6130
Thanks given: 2479
Thanks received: 1774
28 May 2015 - 1:20am
#24

Sorry Ki'aha, as you are finding out these guys are basically thieving criminals.

2 members gave thanks for this useful post: coolsongss, Ki'aha Long

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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usKi'aha Long
GamblerGambler
Ki'aha Long's picture
Location: hawaii-seattle -pacific northwest
Joined: 21 May 2015
Posts: 57
Thanks given: 81
Thanks received: 37
Rated this casino
20
29 May 2015 - 12:47am
#25

CL-Ed, thanks for this site:)", and all the awareness you have brought with good reviews and
those that tarnish the profiles of Online gaming experience!..I guess anyone who looks online
to do such a thing and wants an outlet instead of hitting a casino in person, will find some
very wary things indeed!!!/ Sinister in nature - and out right criminal!!!, thanks once again!!!

gbAnitaAffactive
Casino RepCasino Rep
AnitaAffactive's picture
Joined: 1 Apr 2015
Posts: 7
Thanks given: 0
Thanks received: 4
29 May 2015 - 12:32pm
#26

Hello KIaha,

Our security department had to run an additional check of your account, and the found irregularities due to which your account was closed. Unfortunately I cannot reveal personal information on the forum, so please contact our security department for additional information.

Regards,
Anita

usKi'aha Long
GamblerGambler
Ki'aha Long's picture
Location: hawaii-seattle -pacific northwest
Joined: 21 May 2015
Posts: 57
Thanks given: 81
Thanks received: 37
Rated this casino
20
29 May 2015 - 1:35pm
#27

YOU WILL LIE AT ANY MEANS AND MAKE CRAP TO MAKE YOUR COMPANY SEEM
LEGTIABLE AT ANY INSTANCE!!, AND TRYING TO BRING UP THIS ON THIS FORUM
KINDLY KNOW THIS I HAVE KEPT EVERY PIECE OF DOCUMENT AND CHAT
TRANSCRIPT AND EVEN THE LATEST LAUGHABLE EMAIL THAT WAS SENT TO ME
VIA : ELI RICHARDS/ FINANCE DEPARTMENT - WHO AVOIDS ALL MY QUESTIONS
AND JUST SAYS THE SAME THING YOU SAY HERE!!! - ANOTHER SCAM PLOY
TACTIC ON YOU'RE BEHALF...

CL-Ed, please by all means just block this AFFACTIVE ANITA PERSON, SHE WILL DO
ANYTHING TO LIE AND MAKE HER COMPANY LOOK GOOD AND SAY IT WAS MY
FAULT OR BRING UP A LAME EXCUSE : IRREGULARITIES I don't know LOL , YEAH THE ONLY
IRREGULARITIES IS THAT THEY HAD NO INTENTION ON PAYING ME OUT WHAT
SO EVER AND JUST MADE ME GO IN CIRCLE AND JOY ON THERE PART TO SEND
IN DOCUMENT AFTER DOCUMENT - TO EVEN THE EXTENT I PAID A PROFESSIONAL
ON MY PART TO MAKE IT NO REASON WHAT SO EVER FOR ANY LAME EXCUSE
BACK ON HIS BEHALF: ELI RICHARDS!!!

- NO WERE ON HIS PART OR YOUR COMPANY DID THEY THANK ME FOR DOING THIS
BASICALLY DOING YOUR JOB / AND MAKING IT EVEN THUS HARDER FOR ME TO
EVEN TRY TO DO THE WITHDRAWL PROCEDURE!!!-

-AGAIN PLEASE KINDLY AVOID AFFACTIVE / NETAD MANAGEMENT, CASINO PLAYERS
AS THEY ARE ALL BUT WILL LIE THEIR TEETHS OFF AND SAY ANTHING TO MAKE IT
LEGIT ON THERE PART AND ALL EXCUSES AND NOTHING MORE!!! CRIMINALS AT
BEST!!!

1 member gave thanks for this useful post: CL-Ed

usKi'aha Long
GamblerGambler
Ki'aha Long's picture
Location: hawaii-seattle -pacific northwest
Joined: 21 May 2015
Posts: 57
Thanks given: 81
Thanks received: 37
Rated this casino
20
14 June 2015 - 5:19pm
#28

Just an update regarding this Casino: Jackpot Grand Casino Online,
I received an Email from the very same person who does the Review for
Cash-outs / Withdrawl - Stating they would refund me the money which
I played with in the Round that I won the Jackpot!?!... Ok makes no sense
what so ever, but they said I would recieve it with in 7 days business days!?!...
It's been way past that amount of stated days...of ** 7 business days from
when I received that email!?...So now I'm just going to spread the word about
this casino with the people who work there namely:

- Eli Richards -
- Jack Hawkins - ? / if that is an alias or such....

- and any others that I kept detailed records since this and previous postings
and winnings!!!

Once again, they are nothing but Liars- and Theifs!!! - Blatantly which
are still operation online!!!. Next recourse is to contact both Credit Card
companies and state they are False Company on many numerous
Pretense as well as using a Clothing Company of all sorts to get the
transaction to go thru - Dry cleaning lol - Laughable at most...Beware and
avoid people who come here to look for a review on them!!!...They are the
worse of worse Casino / Gambling entities / fly by nite online:)

2 members gave thanks for this useful post: CL-Ed, coolsongss

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6130
Thanks given: 2479
Thanks received: 1774
15 June 2015 - 4:50am
#29

I really doubt that "Eli Richards" and "Jack Hawkins" are real names. The casino is run by Israelis and if I had to guess I'd say that they are doing a bit of creative localisation to appear more appealing to Americans who are their primary target.

2 members gave thanks for this useful post: coolsongss, Ki'aha Long

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

usKi'aha Long
GamblerGambler
Ki'aha Long's picture
Location: hawaii-seattle -pacific northwest
Joined: 21 May 2015
Posts: 57
Thanks given: 81
Thanks received: 37
Rated this casino
20
26 June 2015 - 11:08pm
#30

Just an update my credit card company is working with me to get a charge back of all Deposits made here ; Jackpot grand Casino Online - Also I spoke to corporate Visa and they said they are going to block all visa privileges with this Fraud Company!!!, so I hope they go down not being to run anymore ...Next course is follow up with MasterCard!!!

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