Hello Casino is an online casino established in 2014 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Imperium Network Solutions Ltd and is registered under the jurisdictions of United Kingdom and Curaçao. Last Updated: October 15, 2019.
Hello Casino is an online casino that opened its doors in late 2014. The casino is operated by Imperium Network Solutions Ltd of the United Kingdom, and offers games provided by a variety of game developers that are merged together under a platform provided by White Hat Gaming. The casino is licensed in both the United Kingdom and Curacao, and offers its services to most major markets, with the United States being a notable exclusion.
Hello Casino is powered by White Hat Gaming, which is an aggregator that provides games from the likes of Net Entertainment, Blueprint Gaming, Leander and others under one browser-accessible interface. This allows you to choose from hundreds of high quality games through the site's website, and you can play them all directly through your web browser window. A mobile version is also available for players who want to be able to play their games through their smartphone or tablet, albeit with a smaller selection of games, which is the norm for mobile casinos.
I found the layout of the site to be both attractive and functional. The website is easy to navigate, with the tabs allowing you to select table games, video slots, classic slots, lottery, and other games (which includes video poker). There was a search bar just beneath the category bar, and I was able to find any game I wanted to play. The games are presented in the usual grid formation, with Hello Casino choosing to show helpful game screenshots rather than the nicer looking but ultimately less useful game logos that so many other casinos elect to show. You can mark games as part of your favourites by simply clicking a star icon under each game.
The selection of games is great, and include all of the big branded slots you would expect including the likes of The Invisible Man, Dracula, Aliens, Jack and the Beanstalk, and Creature from the Black Lagoon. I have seen a lot of casinos focusing mainly on their slots recently, so I was very happy to see a good variety of different table games and video poker available to play instantly. This is topped off with several progressive jackpot games, including Net Entertainment's networked monsters Arabian Nights, Hall of Gods, and the world record busting Mega Fortune.
Banking at Hello Casino is good, with the casino providing a wide variety of ways for players to deposit and withdraw money (see current list in the info section on this page). The casino does have withdrawal limits of €5000 per day and €50,000 per month, not counting progressive wins. While I don't like to see limits of any types put on withdrawals, I have to say that the limit is unlikely to inconvenience anyone but the highest of high rollers. In terms of withdrawal speed, my testing showed Hello Casino to be excellent. Withdrawals are held in a pending state for up to 48 hours before they are paid, which is a shame.
Support is available via telephone, instant message, and email. I had no issues paging help at the casino via the small live chat tab, and ended up finding the staff to be helpful with the questions that I had.
I looked at the casino's security, fairness and gameplay audits, as well as responsible gaming policies. The casino employs SSL encryption to help keep your information private and secure while in transmission to our from the casino's servers. I was not able to find any information on the casino's fairness or gameplay audits, but I did find that the casino posted evidence of its gaming licenses to show that it is indeed a legitimate site to play at.
Responsible gaming is mentioned on the site, with Hello Casino offering tips to prevent problem gambling while also providing links to problem gambling assistance sites. In accordance with UK regulations, once you login to your account you are able to place various limits on your activity at the site, including limiting deposits, wagers, and time spent on the site.
The casino discloses that its protection of player funds only meets the UK standards that are categorised as "basic". This is effectively no separation or protection at all, so if the casino went out of business your funds would not be protected from loss or claim by creditors.
Hello Casino is a decent, if unspectacular, online casino that has a wide gaming library, good customer service, and a varied banking system that provides many ways for players to deposit and withdraw money. On the other hand, the hold period on withdrawals is not acceptable in this day and age compared to the multitude of competing casinos that offer similar games, and the lack of separation and protection of player funds is disappointing.
These are the current progressive jackpots at Hello Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.