Review of Hello Casino
Hello Casino is an online casino that opened its doors in late 2014. The casino is operated by Imperium Network Solutions Ltd of the United Kingdom, and offers games provided by a variety of game developers that are merged together under a platform provided by White Hat Gaming. The casino is licensed in both the United Kingdom and Curacao, and offers its services to most major markets, with the United States being a notable exclusion.
Software and game selection
Hello Casino is powered by White Hat Gaming, which is an aggregator that provides games from the likes of Net Entertainment, Blueprint Gaming, Leander and others under one browser-accessible interface. This allows you to choose from hundreds of high quality games through the site's website, and you can play them all directly through your web browser window. A mobile version is also available for players who want to be able to play their games through their smartphone or tablet, albeit with a smaller selection of games, which is the norm for mobile casinos.
I found the layout of the site to be both attractive and functional. The website is easy to navigate, with the tabs allowing you to select table games, video slots, classic slots, lottery, and other games (which includes video poker). There was a search bar just beneath the category bar, and I was able to find any game I wanted to play. The games are presented in the usual grid formation, with Hello Casino choosing to show helpful game screenshots rather than the nicer looking but ultimately less useful game logos that so many other casinos elect to show. You can mark games as part of your favourites by simply clicking a star icon under each game.
The selection of games is great, and include all of the big branded slots you would expect including the likes of The Invisible Man, Dracula, Aliens, Jack and the Beanstalk, and Creature from the Black Lagoon. I have seen a lot of casinos focusing mainly on their slots recently, so I was very happy to see a good variety of different table games and video poker available to play instantly. This is topped off with several progressive jackpot games, including Net Entertainment's networked monsters Arabian Nights, Hall of Gods, and the world record busting Mega Fortune.
Banking and Customer Support
Banking at Hello Casino is good, with the casino providing a wide variety of ways for players to deposit and withdraw money (see current list in the info section on this page). The casino does have withdrawal limits of €5000 per day and €50,000 per month, not counting progressive wins. While I don't like to see limits of any types put on withdrawals, I have to say that the limit is unlikely to inconvenience anyone but the highest of high rollers. In terms of withdrawal speed, my testing showed Hello Casino to be excellent. Withdrawals are held in a pending state for up to 48 hours before they are paid, which is a shame.
Support is available via telephone, instant message, and email. I had no issues paging help at the casino via the small live chat tab, and ended up finding the staff to be helpful with the questions that I had.
Security, fairness, and responsible gaming policies
I looked at the casino's security, fairness and gameplay audits, as well as responsible gaming policies. The casino employs SSL encryption to help keep your information private and secure while in transmission to our from the casino's servers. I was not able to find any information on the casino's fairness or gameplay audits, but I did find that the casino posted evidence of its gaming licenses to show that it is indeed a legitimate site to play at.
Responsible gaming is mentioned on the site, with Hello Casino offering tips to prevent problem gambling while also providing links to problem gambling assistance sites. In accordance with UK regulations, once you login to your account you are able to place various limits on your activity at the site, including limiting deposits, wagers, and time spent on the site.
The casino discloses that its protection of player funds only meets the UK standards that are categorised as "basic". This is effectively no separation or protection at all, so if the casino went out of business your funds would not be protected from loss or claim by creditors.
Hello Casino is a decent, if unspectacular, online casino that has a wide gaming library, good customer service, and a varied banking system that provides many ways for players to deposit and withdraw money. On the other hand, the hold period on withdrawals is not acceptable in this day and age compared to the multitude of competing casinos that offer similar games, and the lack of separation and protection of player funds is disappointing.
Hello Casino is among my favorite casinos. we find at this casinos the best providers of games, a live support always available.
Before making my first deposit I played with a 50 free spins no deposit bonus. I won 100 euro and the money was in my Neteller account in less than an hour. I sent my documents before requesting the withdrawal.
I have remained loyal to this casino and have continued to make deposits.
At the start of the launch of Hello Casino, withdrawals were processed very quickly but currently it takes up to 48 hours for the withdrawal to be validated. also it takes more than 24 hours to receive a response by email from support.
CL - klaw
Head the warning from that company
I have played at Hello casino once. At first I noticed them with the 50 free spins no deposit bonus, and I remember they were wager free but unfortunately my country couldn't get them. I received an email with a special code that gave me 200% match bonus and I deposited 30€ to take full advantage of it. Support added me the bonus and I had a long conversation with them about the bonus etc and was very pleased with the experience. Also they offer huge selection of games and I liked that in the cashier I could see my wagering easily. That being said, I don't enjoy the fact that certain countries have higher wagering than others, I don't think it's fair.
CL - klaw
Ease their home page, and yet such a diversity in relation to all the other as something that you'd like at first glance when you visit this Web site. Now is the current promotion for the upcoming Haloween for which they have prepared numerous awards, and will win them by playing my favorite slot Blood Suckers at which I remember only success, and now whenever I play this slot machine often to double my deposit in just a few minutes. Hello casino is a place where often play another of my favorite slot machines, and it's Twin Spin. If you want an attractive bonus then you are in the right place because the Hello casino has prepared for us a bonus of 100% up to $ 100, make it as Hello Casino is a place of complete and all-day entertainment with enormous possibilities of the Jackpot as is the case with the Mega Fortune jackpot slot machines, which carries a huge prize with him
CL - klaw
it was not my meaning to play there, but i only signed up them and forgot them a bit.
then i received free bonus money to play, and as i experience this lot times i wagered this free money, and needed to deposit in order to receive withdrawal, so i did! really fast they are! few hours and received my withdrawal, spoke with live support about promotion's etc. and after 1 day i received an very nice deposit bonus which i took since i was really excited about them because of there fast and professional service:) there deposit bonuses have a fair wagering on it! well with the deposit bonus i was not so lucky but i also had a bunch of free spins waiting for me, played them and had very big bonus balance, so had whole day fun with it, but at the end my balance reached zero, but for me it wasn't a problem because it was fun and i could try many things of hello casino out! so im now experience with them, and i can easily tell to other people that's it's great casino where you will have great fun, and you don't have to be afraid you won't get rewarded! because they reward you really good, also months ago they made new website and refreshed there stuff, great too see, and even more fun to play!
Hello Casino has changed their platform provider over to White Hat Gaming. In the process they have lost their Microgaming Quickfire games, but they have gained some big Net Entertainment progressive jackpots and, more importantly, a UK license. Everything else appears to be the same.
If you have deposited there in the past, check your account as you should have a €10 free chip in there now.
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.
Ok.. Thank you CL-klaw.. 🙂
Unfortunately we don't have a Hello Casino rep on the forums at the moment.
Is there any casino rep for hello casino here? Thanks. 🙂
They do not offer freespins (NDB FS) for players from Belarus ,but players from most restricted countries can make deposits and claim deposit bonuses/ freespins for deposit.
+ Live chat support very friendy
+ Interesting freespins offers.
+ All freespins are wager free.
+- Withdrawals. Had one paid within a hour, second one after 3 days of waiting(and it was damned 20$).
CL - klaw
As for my first time in this casino i can say i was happy with the outcome. I was offered for 100% match deposit + 50spins with no wagering reqs for spins. And luckily i was able to wagered the 100%match dep and when i requested withdrawal soonest they transferred it to my account around 24hrs. So i can say this is one of the good casino ive ever encountered so far. 😉
2 CL-Ed, CL - klaw
Hello Casino is new casino for me, but I would like to decribe my experience here. I hope it would be useful for others.
Hello Casino offers games from net ent and quickfire. Extensive selection of slots, and some of them real gems.
Bonuses and promotions are ok. I got some free spins to start with but did not win anything. I would deposit but I played the same games is so may other casinos that I do not see the point and the Curasao licence is not what I personally trust.
Overall good casino, and the weak points are the license. But I wish to see more deposit and freespins offers.
i had play this casino for a 3 months now but it is not so good more as in the begin and the support is here super that is a good thing but i miss someting a poker or a bingo