Heaven Casino Review
Heaven Casino is an online casino established in 2005 with games supplied by GTECH Interactive and Microgaming. It is operated by InTouch Casino Ltd and is registered under the jurisdiction of Malta. Last updated: February 2, 2015.
Review of Heaven Casino
When we first started looking at Heaven Casino (formerly known as Blackjack Heaven), we were not quite sure what to expect. The casino carries an operator's license from Malta, and uses a regarded gaming system in GTECH along with Microgaming's Quickfire instant play system, but does this casino do anything to make it stand out from the pack?
Software and Games
Heaven Casino's software downloaded and installed on our computer with no issues. Everything went smoothly and the casino had a nice look to it, albeit not as flashy as some other casinos we have run into. The downloadable casino runs GTECH software, which does have a limited number of games, but does do a nice job of making those games entertaining. On the other hand, the website is where it is at if you want the latest games from Microgaming and other providers licensed to the Quickfire platform.
Heaven Casino offers the games one would expect to find at any internet casino. Among these are blackjack, video poker, slots, roulette, craps, and keno. There are a few more parlour style games that are nice to see, such as Money Wheel and Hi-Lo. It should be noted that the variety of games at Heaven Casino's download client is relatively small, so if you're like me you'll likely be sticking to the website which has a far bigger, and newer, game selection.
The casino also offers several large progressive slots jackpots. At the time of this review the Aladdin's Lamp jackpot sat at a few thousand short of the million Euros mark, and others such as Fire Burner and Fortunes of Egypt were valued at more than €650,000. With the addition of the Quickfire system you also have a shot at winning some of the Microgaming jackpots such as Mega Moolah, The Dark Knight, and Major Millions.
Customer Service and Support
Banking options at Heaven Casino are more than adequate with the standard credit and debit card deposit options, along with eWallets such as Neteller and Skrill, and bank transfers. In addition there are many transfer methods that are local to particular countries such as Abaqoos, Boleto Bancario, POLi and GiroPay.
Withdrawals are conducted using the WebDollar wallet system. In our experience a withdrawal at Heaven Casino can take a couple of days to process. Players performing their first withdrawal should expect to go through identity verification once their accumulated withdrawals pass €2300, as per Maltese law.
Heaven Casino "reserves the right" to limit your withdrawals to €10,000 per month, which means that you should assume that this is, for all intents and purposes, a hard upper limit on the amount they will pay you in instalments. However this is where we must point out one of the stranger rules we have ever come across at an online casino. Should you win or lose more than €10,000 in any rolling 30 day period, Heaven Casino will automatically lock your account until such time as your accumulated winnings or losses drop below €10,000 in the rolling 30 day period. Therefore if you win more than €10,000 in a day you can't play there again for another month. It might be great if you're on a horrible losing streak I suppose, but not so great if you are winning. Very strange indeed.
Customer service options at the casino are limited, with live chat and email via a web form being the only options for contacting a representative. Agents are generally available between 8am and 10pm during the week, and 8am to Midnight (GMT) during the weekend.
Heaven Casino is a decent enough casino, although it really does not do too much to stand out from the pack of competitors. The game selection is good, particularly in the instant play website section, and if you prefer an installable casino, it is one of the few remaining GTECH casinos. If, however, you are a high roller who often wins or loses more than €10,000 in a short period of time, stay well away from this one, because the withdrawal limit and account locking rule will likely infuriate you.