Review of Grosvenor Casino
The name Grosvenor will be instantly familiar to UK based casino players, as it is a well known operator of 35 land based casinos and bars across Great Britain. Grosvenor's online casino boasts a huge selection of the best games from many different software providers including Playtech in the download version, and the likes of IGT, Novomatic, OpenBet and Virtue Fusion all available for "instant play" in your browser.
Huge game selection
The latest popular trend in the online casino industry seems to be the movement away from a single monolithic casino featuring hundreds of games from the same developer (ala Microgaming) and instead to the offering of an assortment of games from many different developers. So it is at Grosvenor Casino, and the choice this offers you as a player is great. If you prefer to download and install your casino software then Grosvenor has you covered with its Playtech casino, but the thing we like best about this casino is in fact all the instant play games available on the website. You can play titles made famous in land-based casinos such as Star Trek, Fire Opals, or Siberian Storm (all from IGT), or the Novomatic series of slots such as Book of Ra, Columbus or Big Catch, along with a host of other titles from these developers and others.
If progressive jackpots are your thing, then you'll be pleased to hear that Grosvenor Casino offers plenty. In the download casino you can find pooled Playtech jackpots such as Beach Life and DC Super Heroes jackpots, while the instant play section has MegaJackpots on the Cluedo, Monopoly and Cleopatra machines, along with Big Top Tombola, Mafia Millions, and Clover Rollover. In fact at the time of writing this review there was over £10 million in total in progressive jackpots on offer at the casino.
Table game and live casino players are are also catered to at Grosvenor Casino. The instant play area features OpenBet's Real Deal series of table games which feature 3D animated dealers serving up cards or spins, while the Playtech download version has the high quality games with a traditional feel that we have come to expect. The live dealer games are supplied by Evolution Gaming and are great fun to play. However we were a little disappointed to find that they are served from studio cams instead of being played live at one of Grosvenor's land-based casinos, something that it seems to us would be a natural fit.
Transacting, licensing and customer service
Grosvenor Casino accepts a range of credit and debit cards for deposits, along with e-wallets such as Neteller and Moneybookers. They have some of the best payout procedures online that we have encountered. There are no artificial "reversal pending" times imposed on your withdrawals, and payouts are processed seven days a week, usually within 24 hours of submission after you have had your identity verified.
Grosvenor Casino is licensed by the Alderney Gambling Control Commission, which imposes some of the most stringent licensing terms and requirements upon its licensees in the world today. This ensures that there is a resolution process that can be relied upon in the event of a dispute with the casino, and that the casino is operated prudently and professionally. Return to player (RTP) or payout percentage statistics are published with most games at the casino so you know exactly how loose or tight the slot machine is before you play it. However the casino does not publish audited historical payout statistics on its website.
Customer support is available via live chat, telephone between 8am and midnight UK time, along with email support. Wait times are not long in our experience and the support reps are polite and helpful.
Grosvenor Casino represents an outstanding choice for casino players from the United Kingdom. The game selection is fantastic, the transaction processing is quick and efficient and the service provided met our expectations. Players from other regions are likely to be disappointed by the long list of countries excluded from playing there though.
Signed up and Played here to receive the welcome offer, Kind Live Support, Not many bonuses for Irish Players, great for the UK members thoough!
10/10 for payouts and customer support, joined this one as one of my first casino sign ups
It's one of the larger casino room in United Kingdom. Casino has unique layout and very big variety of games, such as IGT, WMS, Novomatic and other platforms. They offer quite respectable promotions for account holders and it's a big advantage for this casino room. Custommer support works friendly and answer really fast. Never had problems with deposit or payouts here. They had interesting slots games which I can't find in other casinos. It's trusted casino and I can recommend it to new players. My rating 5 stars for Grosvenor. You should try this casino room.
Grosvenor casino did not accept players from my current location and therefore i am not able to enjoy this casino games anymore. Casino have many different games and this games are great here is possible to play not only playtech games but also here is possible to enjoy few novomatic games not many of course because i think this game ocst for casino a lot of money but here is possible to play book of ra and this is already very good. I did not like of course that it is not possible to download software on personal computer so i need to load games in my browser every time by the way i had very big win in this casino in book of ra slot i played 2 dollars bets and win 1000$ and a bit more and casino pay me this big money with no hassles or problems. Bonuses and promotions not very good in this casino and actually i am not very like it. Live chat working not 24/7 but this agents is well trained and good and professional and i never had problems with them. Verify of account take few hours and payouts pay to my skrill account within 2 days alwayus. I think it is very good and decent casino brand.
CL - klaw
Hi, i hope you will enjoy my review about grosvenor casino. Grosvenor casino really does not honor player from my country as belaff told , and i can not get any bonuses there. And this is sick, because i really like their selection of the games, some nice slots which i can play for hours without get bored, novomatic, lol, give me book of ra and i will spin it for hours till see zero on my account. I decide give them a try even without a bonus, because games selection looks really nice and i had feeling that novomatic can pay this big, interesting fact about novomatic is that most times you lost playing their slot, but if the slots hot, most likely you will go out with big and nice wins. I did not had luck with grosvenor with lifetime 5+ deposits, but i really had fun and interesting playtime, and i am did not shame myself for playing there even without any profit, i think this is good casino.
Software: novomatic, playtech. That what i played, but they had few more slot developers on site.
Support: did not speak with anyone.
Withdrawals: Same as a support, no chance to try it.
Hello, i am also played at this casino, because i like novomatic games, and trying to play all casinos which offers games with this software. First thing i did not like with grosvernor - players from my country can not get bonuses. This is sick, but as i understand grosvenor casino main target is UK, where they have a lot of land based casinos, so i am absolutely ok with this, you know, this is always casino decision to give out to player a bonus or no, and i am never blame casinos for not giving out bonus to me. I made a couple of deposits with my skrill account in this casino, and had only one withdrawal, you know, this novomatic games are really high variance, so wins are hard achieveble, but if you have nice run, you can win a lot of money.
Support: Support is helpful, can not complaint.
Withdrawals: My first withdrawals was paid in 48 hours with verification. They ask my ID and utility bill, and nothing more. My documents was approved in 30 hours or so.
Software: Every game that i play i did not see any lags.
I give to grosvenor casino 3 stars, because i did not play this casino a lot.
5 stars! Nice! No wonder though, seeing how many operators they have and everything else also sounds nice.