Grand Luxe VIP Casino is an online casino established in 2011 with games supplied by Betsoft, Parlay Entertainment, Pragmatic Play, Rival Gaming, and Visionary iGaming. It is operated by Engage Entertainment Group Inc. and is registered under the jurisdiction of Curaçao. Last updated: February 13, 2019.
GrandLuxe Casino is one of several Top Game powered casinos run by the Costa Rica based management group Morriyen N.V. Other casinos in this group include Rome Casino, Diamond VIP Casino, and Mona Casino. These casinos have a poor reputation garnered via slow and non payment of winnings and a history of dubious conduct.
Morriyen N.V.'s flagship casino Rome Casino was found to have cheated players in 2009 when it was discovered that the wild symbol was missing on some of the reels necessary to win a jackpot on a couple of their slot machines. Quick to blame a software bug when discovered, the casino eventually repaid the affected players after considerable public shaming, leaving many wondering whether it was in fact a bug at all.
Despite that sorry story, the main reason we believe that you should avoid this casino is the existence of several of anti-player clauses hidden in their terms and conditions document that make it extremely difficult and unlikely for a player to withdraw a decent sized win, not to mention giving the appearance that the casinos are not adequately funded.
Players are allowed to withdraw up to $1,500 USD per request (all other currencies pegged to USD). If the amount wished to be withdrawn is greater than $1,500, then the remaining funds are left in the account. Once the first withdrawal is approved, a player can request an addition withdrawal with the money in his account. Player has the right to cancel the withdrawal request at any time while it is still pending. This also applies to the withdrawals of progressive jackpots.
$1500 per withdrawal may not sound that bad until you find out that other terms (see below) mean that the best you could possibly do with these guys is two withdrawals in a month. The fact that the policy applies to progressive jackpots just rubs salt into the wound. Would you expect to have to go through 1467 payments of $1500 each over a period of 733 months (61 years!) to be paid in full by a casino for a win on the $2.2 million Monster Millions jackpot? Ludicrous.
Customers can submit their withdrawal request at anytime. The approval time may take fifteen - eighteen (15 - 18) working days starting the date authorization process was completed successfully. Processing a withdrawal request needs authorization from our fraud division as well. This is done to protect our members from possible fraudulent activities ensuring you and not somebody else receives the funds.
15-18 working days is 3-4 weeks in the real world. That is far too slow for a payment to be processed. And when you consider that you have to wait 15-18 days AFTER the authorisation process is completed, who knows how long you could be waiting in total?
All Deposits of 249 USD/EURO/AUS or less have a max withdrawal of 10X the deposit for that specific play session (all other currencies pegged to USD). Once a withdrawal is requested, the casino applies the 10X rule and corrects the withdrawal to accurately reflect the 10X rule. The remaining funds are deemed "Non-Withdrawable" and are cleared from the player's balance. Deposit bonuses used during a play session that results in a pending withdrawal request, are also "Non-Withdrawable" and can be deducted from that particular pending withdrawal.
This is perhaps one of the worst terms we have ever seen at an online casino. It prevents anyone who deposits less than $250 from winning more than 10x their deposit, whether they claim a bonus or not.
Should a player abstain from the Casino for a period of 3 months or more then the Casino will be entitled to any balance in that players account and the sum forfeit. Should the player wish to withdraw this amount after this period, we will examine each situation on a case by case basis but reserve the right to invoke the above 3 month rule.
We usually frown upon seizure clauses like this, but they are generally mitigated by a period of inactivity of 18 or 24 months. Not so at GrandLuxe Casino where your money can be seized if you don't log in for only 3 months.
Ludicrous terms and conditions hidden within a wall of text that are designed to limit and prevent players from having a decent win show all the signs of a rogue operation. Steer clear.