Grande Vegas Casino Review

Grande Vegas Casino is an online casino established in 2009 with games supplied by Realtime Gaming. It is operated by Quadgreen N.V. and is registered under the jurisdiction of Curaçao. Last updated: June 20, 2019.

usGrande Vegas Casino welcomes players from the United States.

4

rating: Very Good

8

Grande Vegas Casino Bonus Offers

100% to $1001st Deposit bonus
  • Type: Non-cashable bonus
  • Claim Code: 100MATCH
  • Wager Reqs: 60xB: Slots
  • Notes: Accounts from the following countries, will be exempt from bonus redemption upon creation of an account: Greece, Poland, Russia, United Kingdom, Romania, Bulgaria, Mauritius, Portugal and Indonesia.
    New customers only / 18+ / T&Cs apply

Review of Grande Vegas Casino

Grande Vegas Casino is an RTG operation opened in mid 2009 and later acquired in 2010 by the owners of the Jackpot Capital group of casinos. It is registered under the ownership of Tigress Management in the British Virgin Islands. It accepts players from the United States (excluding Kentucky) and offers a range of bonuses and promotions to suit mainly slots players.

Grande Vegas Software and Installation

You can use just about any computer to play at Grande Vegas Casino. You can download and install the RTG software if you use Windows like most people, otherwise you can play it in "instant-play" mode on anything with a flash-equipped web browser. This means you can run it just as easily on an Apple Macintosh as on a PC, and in fact it will even run on certain Internet connected portable devices, although your mileage may vary.

Games at Grande Vegas

There are around 20 different classic casino table games here, including European and American Roulette, Craps, Blackjack, Baccarat, Caribbean Stud Poker, Red Dog, Pontoon and many more besides - most of your favourite table games are here. There's also a couple of more offbeat titles like Sic Bo and Rummy. Bear in mind, their version of Let 'em Ride carries a progressive jackpot, so it's worth checking out.

The Slots selection is not bad either, particularly if you like progressive jackpot games. Grande Vegas Casino features progressives like Jackpot Pinatas, Shopping Spree and Aztec's Millions. There is also Cleopatra's Gold, Sevens and Stripes, Killbillies and Viking Voyage. A full spread of video slot games is on offer, with an even mix between classic 3 Reel Slots with a single pay line and the newer 5 Reel Slots with multiple pay lines.

Grande Vegas banking and support

Deposits can be made via accepted credit cards (Visa and MasterCard). If you're a US player, you may encounter difficulty using your credit card due to the UIGEA regulations, but Grande Vegas Casino is also happy to accept EcoCard, Click2Pay, NETeller, and UseMyWallet. Failing that, a bank wire transfer will also work.

Toll-free phone support is offered for several countries, as well as the standard email and live chat options which are attended 24 hours a day 7 days a week.

The acquisition of Grande Vegas casino by the Jackpot Capital group has made this casino a whole lot more attractive than we originally found it. More banking options, better support, and less restrictive withdrawal terms mean we now give Grande Vegas the thumbs up, particularly for U.S. players.

Grande Vegas Casino Jackpots

These are the current progressive jackpots at Grande Vegas Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

29 replies • Last post

Comments

cacocakolakid
Silver PlayerSilver Player
cocakolakid's picture
Joined: 23 Oct 2009
Posts: 298
Thanks given: 4
Thanks received: 4
30 December 2009 - 7:41am
#1

How is this site? Has anyone been able to cashout? If so please post, I would like to hear about your experience.

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8686
Thanks given: 4725
Thanks received: 4150
20 March 2010 - 4:50am
#2

Just a note that these guys have recently added a few terms to their website which are not player friendly:

4.1 Withdrawal limits will apply to specific cases where the casino management deems fit. Should the limit be enforced weekly withdrawal limits will be $2500 and monthly $10,000. Grande Vegas Casino management decision is final.

It says nothing about exempting progressive wins so we can only assume the limit does apply to progressives. The surprising bit? The homepage of the website still says No weekly or monthly payout limits! Too bad - the lack of withdrawal limits (unlike most RTGs) was one of the main things we liked about Grande Vegas when we first reviewed it.

4.6 Please note for bonuses of 200% or more the maximum withdrawal amount is 5 times your deposit + bonus unless clearly stated otherwise.

Review and rating have been updated accordingly.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8686
Thanks given: 4725
Thanks received: 4150
8 April 2011 - 8:47am
#3

We have re-rated Grande Vegas and the news is positive.

It was acquired by the Jackpot Capital group of casinos in the middle of last year. We are satisfied that the change in management has improved things considerably. The bogus player-unfriendly clauses I mentioned above are gone, and the withdrawal limit has been increased to $10,000 per week.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

usjecroft2005
NewbieNewbie
Joined: 29 Dec 2012
Posts: 1
Thanks given: 0
Thanks received: 0
29 December 2012 - 5:11pm
#4

I made a deposit and the site stated it did not go through. I looked at my card statement and not only did it go through but twice! They have requested proof...I have given them everything down to the transaction numbers and my entire statement and they still will not credit my account!

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8686
Thanks given: 4725
Thanks received: 4150
31 December 2012 - 5:14am
#5

jecroft2005 send me a PM (link is on the left under my name) and I will try to get in contact with them on your behalf. I'm on holiday for a few days but I'll chase it up for you as soon as I get back.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 341
Rated this casino
22 January 2014 - 11:10am
#6

Hello! Grande vegas casino is a part of very nice by my opinion group of real time gaming casinos - JPC ( jackpot capital). Of course i decide to give them a go, and just start from 100$ deposit with a nice 100% bonus. I know, some real time gaming casinos giving out a better bonuses, but 100% is quite ok for me, wagering not so high, and you just need to hit something nice to manage to withdraw. Also nice thing about jackpot capital group that you do not need to verify your account across every casino, if you verified at any casino that belong to jackpot capital group - you verified at all casinos. This makes withdrawals easier. My 200$ balance was lost playing stupid t-rex, which did not want to show me many dino's in free games. Anyway, i made there sometimes deposits, when they sent out to me bonuses, and i can say that i never had problems with this casino.
Support: Super!
Withdrawals: around 72 hours due to two days pending period.
Software: OK
4 stars for grande vegas casino, i think this is one of the best real time gaming casino. If you try this casino, you can easy give a go to another jackpot capital brands.

CL-Ed

usnewflorida
Silver PlayerSilver Player
newflorida's picture
Joined: 10 Mar 2013
Posts: 486
Thanks given: 169
Thanks received: 368
3 March 2014 - 3:44pm
#7

Good Job Grande Vegas. If you have been playing at online casinos for awhile, you will realize that not all casinos are the same. Some have better payout percentages and better services, which brings me to Grande Vegas. I already knew that they were reputable since they are owned by the Jackpot Capital Group. But one thing I noticed was that their payout percentages were better due to the frequency of winning I usually had with them.

The other day, I deposited $50 with them and all of a sudden I began winning, I went up all the way to $27000. Then I got greedy and began playing $100 per spin. Sadly, I lost most of it and got to my senses only when I had $8000 left in the account.

Then I applied to cash out. I had various withdrawal options and based on the options, I could withdraw up to 7500 per week. Approval was a breeze and within a few days I received all my money with no questions asked. Congrats again.

grandevegas2700.jpg

2 CL-Ed, pohgo

bypohgo
Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 34
Rated this casino
18 March 2014 - 5:56pm
#8

Wow, newflorida congratulations on such big win!! It is just bad that you did not managed to withdraw all 27 k (almost 28 actually). Anyway win it is always win, specially from 50$ deposit. This is amazing!
Hi, i hope you will enjoy my review of grande vegas casino. This casino is a part of jackpot capital group of casinos, and using real time gaming software to entertain their player. I think grande vegas casino is less known casino in this group, because slotastic and jackpot capital a bit more popular. I play at this casino couple of time, and i never had any problems with this guys. Also for new players grande vegas casino offers 100 % bonus, not so big for real time gaming, but at least something like i am always say. Withdrawals took 3 days generally, due to two days pending period, but 3 days not so long to wait your own money, so i am absolutely ok with it. Grande vegas casino is good and safe, and can play there without any fear to be cheated. Support is nice, withdrawals is fast, and everything with this casino looks very great and generous, one of the best real time gaming group of casinos, of course. I wish you luck at gran de vegas casino and i hope you will have a lot of fun playing there.

CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8686
Thanks given: 4725
Thanks received: 4150
27 March 2014 - 10:32pm
#9

That is an awesome win newflorida but geez next time hit that withdraw button earlier!!!!

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
18 June 2014 - 5:01pm
#10

Grande vegas casino is very good in my eyes and also this casino is in group with jackpot capital slotastic and lucky club casinos. I like to play at group of casino with real time gaming software because after one verify account all other also apply this verify and not need to send document at each casino. Grande vegas casino has nothing different from other only another look of site and it is look good i like. Live support like at all this group is very good and working 24/7 with no breaks and i never see message that live chat offline. Payouts took 3 days or 4 from time to time from grande vegas casino i have only two payouts because i say that i not lucker real time gaming software playing it is bad software for me i lost a lot of money playing it and still losing but i try to stop playing this software or play less. Bonuses at grande vegas casino is good casino send me 50% bonus each week and 100% bonus each month also give freespins and 100% bonus on all new games but new games from real time gaming appear rare and i get bonus for this very rare also. I like this casino and it is honest and good casino.

CL - klaw

kzAstanaKZ
Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 258
Rated this casino
3 September 2014 - 2:21pm
#11

Grande vegas casino is a part of JPC group of casinos, i registered at all their casinos, and also i was active players, so i have many experience to share about this group, and about grande vegas casino exactly. And like always i will start from listing pluses for grande vegas casino.
+ Software. Real time gaming software is possible to download, and this application is perfect, and contain full games selection from RTG. Instant play at the website did not have all the games, and of course i recommend use application.
+ Customer support. Live chat at grande vegas casino working 24/7, and i tried it many times, i do not have any problems with it. I also tried email support, and get reply within a hour, it is very good speed, even perfect i can say. Live chat can be started from application, or from casino website.
+ Bonuses and promotions is very great at grande vegas casino, i have redeem many different bonuses that this casino give to me.
And one minus.
- Withdrawals took 3-5 days to get paid. It is a bit long, and worse that at few top RTG casinos.
Final mark.
It is very good RTG casino, not the best, but still very decent.

CL - klaw

nlNumb48
Card SharkCard Shark
Joined: 30 Sep 2014
Posts: 192
Thanks given: 1
Thanks received: 189
Rated this casino
17 November 2014 - 4:37pm
#12

Grande vegas casino owner by jackpot capital group, and if you for example already played at other casino in this group and verified your account there - at grande vegas casino you will not have any troubles and will not need to verify your account once again. Software here is real time gaming, i can't say that it is best online casinos software, but it is not so bad, and there is about 20 slots that i could list and that i would be happy to play it. At grande vegas i can promise you following things(at least i have all of these things): very good customer support which available all the time without any exceptions, yeah this is true; wide selection of different promotions, unfortunately most such promotions require to make deposit, but at least one big free chip of value 50$ wait me every year - when i celebrate my birthday. Nothing special, but still some pleasure that casino not forget about me. Withdrawals took for about 3 days, and i think never faster, probably some pending period or something, but 3 days OK for me too.Very good real time gaming casino and i recommend it, everything fine without any bad experience.

CL - klaw

skmrohacek
Gold PlayerGold Player
mrohacek's picture
Location: Slovakia
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 431
Rated this casino
21 November 2014 - 8:41pm
#13

Grande Vegas Casino
Isnt it quite interesting that casinos which have the same operator are often also neighbours in the list? 😂 (at least so they are in casino listings casinos list, and its not just this one occasion 😂 )
Anyway, this casino is not just sharing the casino group, software and (almost) the place in the list with its twin casino - Golden Euro, but they usually copypaste also the “excitement level” of their bonuses, and this caused that their welcome bonuses is actually no t bonuses but just bonus, and actually it is not bonus but a common uninteresting thing – 100% deposit match bonus. I claimed that obviously (or should I choose more wisely? Yes I should, my fault… I have regret it many times so far). Depositing 25 and receiving 50, so I have boosted my balance not with one tiny thing, but with 2 that things instead and wagering requirement (so that I would be able to withdraw maybe 4-8 that tiny little things) was just like the volume of Jupiter in quad.centimeters.
I played T-Rex which awarded me with feature very early and I got a nice hope that this casino could maybe change its image which it was destroying from the very beginning 🙂 and raised the stake and clicked the left mouser on “spin” button with much higher confidence like before. That was probably the first fail-bringer. The second one was that I decided to switch games chaotically after my balance felt under 15$ (maybe one of them gives me feature immediately also with at least 100K euros to balance). It did not happen.

CL - klaw

usnewflorida
Silver PlayerSilver Player
newflorida's picture
Joined: 10 Mar 2013
Posts: 486
Thanks given: 169
Thanks received: 368
25 January 2015 - 4:44pm
#14

Something interesting happened to me at Grande Vegas. I tried to use their January deposit bonuses to make a deposit and the bonuses don't work. When I contacted customer service, they told me that my account does not qualify for deposit bonuses. That's funny because I can still use deposit bonuses on all other Jackpot Capital casinos. I was told it was a decision that was made by management. I wonder if any one had ever had the same issue with a casino?

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8686
Thanks given: 4725
Thanks received: 4150
28 January 2015 - 12:08am
#15

I'd say that has something to do with your giant win on Rain Dance that you posted earlier. They probably have a system that shows that you have won more than you have deposited over time and therefore classed you as a "skilled player" (which is rubbish but that is what happens).

newflorida

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

krcoolsongss
High Roller
coolsongss's picture
Joined: 2 Dec 2014
Posts: 2503
Thanks given: 1760
Thanks received: 1230
Rated this casino
28 April 2015 - 2:08pm
#16

I played in this casino a few times and made a few small winnings.
They give Free Bonuses and Spins, pretty often. But, the wagering requirement is always too high like 60 x.
It should be around 30~40x. The maximum withdrawal is 5 x Bonuses

As I remember, the Free Bonuses of SlotoCash and Uptown Aces are set with the 40x playthrough, but, the max withdrawal amount is smaller like 2~3 x bonus.

CL-Ed

nlnelsnik
Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 233
Rated this casino
29 September 2015 - 11:11am
#17

Grande Vegas casino,
a super reputable Rtg casino, i'm very satisfied with them.
it's different to get a verygood rtg casino, because lots of them have amazing slow service, payouts that take's weeks to receive, and lot of troubles on bonuses. but this is definitely something which not counts for grande vegas, they created an amazing casino, with a fantastic customer care team! first time i played there with a freechip, went directly good, all wagered to real cash and without any problems i requested an withdrawal! documents where asked, but that's mostly by Rtg casino's. after only 3 hours my documents where checked and approved, 24 hours after that my payment was processed, this is great since i didn't need to make any first deposit! i made some small deposits after this, and got lot of freechips, and when you deposit between a free chip and you have luck, you can always cash it out! that's amazing from grande vegas! there customer support is online always, super fast responding, and very well informed agents! there agents are responding quick on emails too, which i never saw on other casino's that provide's rtg. grande vegas is for sure one of my favorite rtg providers, where i can play and be sure that everything goes fast and smooth!

CL-Ed

devarver
GamblerGambler
Joined: 27 Jun 2016
Posts: 94
Thanks given: 5
Thanks received: 99
Rated this casino
8 March 2017 - 10:44am
#18

Have been an active depositing player at all casinos which are part of the jackpot capital group of casinos, including Grande Vegas.. They are all great casinos but actually i feel most appreciated at Grande vegas casino as here I received freebies most often. On top of that, I used to get frequent match bonuses and special promotions from them, like when new games are released. This way I can always have a little something to play with between my deposit. 🙂 I also think i win here more often than at other casinos of the group but this might be a subjective personal feeling. 😉 I rate this casino with 4 stars!

CL-Ed

usMistee234
GamblerGambler
Location: Texas
Joined: 26 Aug 2016
Posts: 68
Thanks given: 35
Thanks received: 54
Rated this casino
7 April 2017 - 11:12pm
#19

I found this casino from this website and I deposited $44 dollars and managed to build it up to 5400. I got crazy and started betting 12 to 25 a spin and played down to 3000 and withdrew. After sending my authorization docs I hit withdraw on the 5th. My withdraw hasnt been processed yet and the chat team said it takes an addtl 24 hours so I will check back in with them.

The chat agent seems to be very slow so that makes me nervous. Once they process my withdraw I will update the review. If its 48 hour turn time it should have been today. I told the agent that it should be by Monday then and he said hopefully.. I asked what that means and he said they have been having some check issues with their processor.

I made my deposit based on casinolistings review and I thought they were part of slotastic but they said they arent. So now I am freaking out that they are trying not to pay me.

If on Monday they pay me out I would definitely recommend this casino.

CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8686
Thanks given: 4725
Thanks received: 4150
9 April 2017 - 1:46am
#20

Don't worry about what the chat guy said. They are well known to be associated with Jackpot Capital and Slotastic. For some reason they will never admit it though.

2 Mistee234, Endro Nawawi

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

usMistee234
GamblerGambler
Location: Texas
Joined: 26 Aug 2016
Posts: 68
Thanks given: 35
Thanks received: 54
Rated this casino
12 April 2017 - 12:34am
#21

I received an email today saying my withdraw has been processed. So it took about 5 bus days. I am hoping my check comes in the mail tomorrow. This is the most I have won at an online casino so I am pretty impressed. Ill make another deposit once I receive my winnings and see how it goes.

2 CL-Ed, Endro Nawawi

idEndro Nawawi
Silver PlayerSilver Player
Endro Nawawi's picture
Location: Indonesian
Joined: 23 Oct 2017
Posts: 415
Thanks given: 150
Thanks received: 88
Rated this casino
5 November 2017 - 4:48pm
#22

Any Bonus not for indonesian,just deposit and play small possibility for win :\

idZaelany Zael
Silver PlayerSilver Player
Zaelany Zael's picture
Location: Indonesia
Joined: 6 Nov 2017
Posts: 320
Thanks given: 66
Thanks received: 62
6 November 2017 - 10:31am
#23

I think grande vegas casino is LOL casino. My friend not paying from this casino, may be him get some balance from bonusess coupon code. Him get 240$ and the last him cannot doing withdrawal cause we come from indonesia. And all of the balance lost. I think grande vegas is nice casino, much promotion. Your RTG game is nice, but why your regulation is bad. By the way I love your game.

idbossulo
Gold PlayerGold Player
bossulo's picture
Location: JAVA
Joined: 7 Oct 2017
Posts: 729
Thanks given: 542
Thanks received: 433
Rated this casino
17 February 2018 - 5:10pm
#24

I have a some good winning at grande vegas casino, Several time have tried cash out work well.
I recommended their kindness to some of my friends. But it turned out to be very embarrassing when Grande vegas casino refused the payment of some players who won from the deposit and changed the T&C after the case. I will not play with him again.

So funny to see some players can withdraw their funds and some others are rejected use the same bonus. maybe It answers how their quality.
I was lucky not to have problems while withdrawing funds. I would say that grande vegas casino is gray sites.

CL - klaw

usbj100daily
NewbieNewbie
Joined: 22 Apr 2018
Posts: 1
Thanks given: 0
Thanks received: 1
Rated this casino
22 April 2018 - 8:26pm
#25

Honest Casino, Great customer service and I trust them.
Every time I have a chance to play, I play here - real money and tournaments.
About 9 months ago, I play with bonus money and I got lucky at first few hands. Well, since wagering 60x of the amount, the max WD amount is $250.00. At this point (trying to meet 60x wager), I didn't even watch the balance and just keep hitting the spin button (auto motion). One point, I realized the balance kept going up, far more than 60x wager... At the time, what I didn't see was, I already met my wager, and GrandeVegasCasino adjusts my balance to $250.00 already. So, the balance that I saw approx U$ 19,000.00 was the real money balance. I guess I was in luck. I play $50.00 - $250.00 ( The max bet allow the amount for the game that I was playing) per hand to just meet the wager at this point, but as soon as I realized that this is the money that I can WD, I was playing smaller bet. I request WD by check and wire transfer (max 2000.00 + 3000.00) and leave the balance on account to WD after a week later ** There is limit to WD per weekly, so I couldn't request all amount at once. After a few days, I got an email from GVC that under Terms & Conditions: #22. Max bet rule for all bonuses = $10.00. Any winnings plus bonus amounts derived from such bets will be voided. So all my winning should have been void since I bet was far more than max $10.00 under their rules. However, they've made an exception for me and allow me to keep the winning. I really didn't know this rule when I played, but this was really shocking GVC made an exception. I played GVC often, but I am not a high roller. Just a few bucks here and there. So, this exception that they made for me wasn't because I am considered VIP, just regular player killing time. Nonetheless, this is so wonderful how GVC made an exception. I realized they didn't have to and I am grateful. I was able to WD approx U$19K spread out over 4 weeks period.

The below is an email from GVC (just incase anyone doesn't believe me)

Quote:

7/10/17
to me
Dear xxxxxx,

Thank you for your patience regarding your withdrawal via Check and Bank Wire.
We would like to inform you, that we will honor your requested payout of $3,000.00 via Check and of $2,500.00 via Bank Wire, on a ONE time courtesy, as you have not upheld our Terms and Conditions.

Please note our Terms & Conditions:

22. Max bet rule for all bonuses = $10.00. Any winnings plus bonus amounts derived from such bets will be voided.

Under normal circumstances, all winnings would be voided, however we are willing to make a one time exception as you are a loyal player and we want to build a credibility when it comes to payments.

Please note, the exception was given for your payment. Due to non-observance of our terms and conditions the active balance was drawn off your account.

Should you require any further information or assistance, please feel free to contact.

Yours sincerely,

 xxxxxx (person's name erased)
 GrandeVegas Financial Services

CL-Ed

idEljuno
Silver PlayerSilver Player
Eljuno's picture
Location: Indonesia
Joined: 22 Feb 2018
Posts: 347
Thanks given: 475
Thanks received: 261
Rated this casino
23 April 2018 - 11:16am
#26

I try to play with grande vegas and take a 200% new player deposit bonus, after running for one week I have completed the turnover I have to meet and left the money in my account about $ 150, then I tried to make a withdrawal and they asked me to verify the account I am before doing withdraw, then after 3-4 days I have managed to get my account verified, and after that I wait again to process withdraw, unfortunately after spending more than 10 days they cancel the withdrawal on the grounds players from Indonesia not entitled to take bonus deposit and finally they return my deposit money about $ 30 and remove all the victories and points that have been obtained, just remind to the players who play in grande vegas I hope to be careful with all the bidding because we may not be entitled to take their bonuses offer.

CL - klaw

usdavesanti7
NewbieNewbie
Location: Concord,Ca. USA
Joined: 30 Aug 2019
Posts: 3
Thanks given: 0
Thanks received: 3
Rated this casino
6 September 2019 - 1:40pm
#27

hello all , Davesanti7 here.
So i've been a very regular player with Grande Vegas and they have been very professional with me till today . i won $1000.00 2 days ago after a very long losing streak then this happened . Let me know what you all think about this conversation, thx .Hope you all have a great weekend and win lots of cash!!

update 9/24/19
So after a few days they gave me some other free play that i thought was a good gesture and wanted to update my post that they are a very fair casino afterall and do care about their customers . I also just had an incident where i accidentally hit the max bet button while almost having the playthru all complete on a free chip they gave me , in fact it was a $200 or $250 max bet accident, I hate how close they put those max bet buttons cause its happened more than once to me but this was the largest bet ever. anyways i stopped play immediately and reported my screw up to chat and they said no guarantees that they will "ok" it and sent my message thru to the payments department . The next day i got a denial of cashout for the $250 winnings with the free chip then another email less than 10 mins later saying that they are gonna go ahead and make an exception because i told them about my accident.In my book that's a very cool legit casino. Not to mention they are offering me great bonuses again and free play. Anyways just wanted to give Grande Vegas the credit they deserve.
thx , davesanti7

update 9/24/19

faceMe
hello i just made and played my deposit with the offer you guys sent me in my email and now it wont let me claim the free $50 coupon #EXTRA6919 it says call you guys??? and all my other offers on the casino email have been deleted?🤷

account_boxLive Support
Thank you for contacting Grande Vegas Casino. We will be with you as soon as possible.
account_boxAlexis-Ann
Thanks for contacting our Support Team. My name is Alexis-Ann and I am ready to assist.

hello

Alexis-Ann
Hey David 🙂
I'm so sorry for that.
I can surely look into that offer for you.

thank you according to the email i didn't even have to deposit to get it but i did anyways

account_boxAlexis-Ann
I totally understand and we do appreciate you here of course.
Reviewing to see what I can do for you.

ok thank you

account_boxAlexis-Ann
Any plans for the morning otherwise ? Up early I see.

faceMe
hmm just yard work nothing exciting. lol
how are u today

account_boxAlexis-Ann
Aww. Lol. all good. Just going with the flow lol.
account_boxAlexis-Ann
Please allow me a moment.

faceMe
lol well u made it to friday have a great weekend

account_boxAlexis-Ann
I am still looking into your query. Thank you for your patience.

faceMe
and i just tried the sky 6919 bonus which is supposed to be able to redeem twice and ive only once it says i have reached max redemptions allowed i just received that email tonight or last night also all the other bonuses on main coupon page are gone except for only 2 25% bonuses?

account_boxAlexis-Ann
At this time, I'm seeing that the offer "EXTRA6919" is unavailable for your account currently. No worries. as you continue playing, it may be available for you very soon.

faceMe
why did they take all my offers and even the free $50 for depositing earlier

account_boxAlexis-Ann
Our bonuses are designed to enhance a player's chance of winning. We offer promotions only to players that are having a hard time getting wins.
Your account is reviewed on a regular basis and the more you deposit the higher chance you have of qualifying for future bonuses.

faceMe
that doesn't seem fair to offer then say no after a deposit
i would have played way safer if i knew i didn't have anything after
i dont think its right to take it away right in the middle of the deal

account_boxAlexis-Ann
No worries. You can surely play with your deposit only and then redeem cashbacks in future. You can surely withdraw with ease using that method.

faceMe
huh, no im saying its not right ive already played my deposit thinking i would still have the free 50 to play
faceMe
you guys just sent me the offer at midnight and i deposited on it lost and now they are saying no to the other half of the offer

account_boxAlexis-Ann
I totally understand what you're saying and My sincerest apologies for the decision of management, however this is all in the terms and conditions. I'm sure you may be able to locate another offer very soon as you continue playing./

faceMe
do you understand that i feel cheated ? why would i deposit more
i deposit alot there some with bonuses and alot straight cash too i dont expect to be having this treatment

account_boxAlexis-Ann
May I please know why you feel that way. By choosing to play, it means that you already agreed to Grand Vegas reserving the right to modify any rules or cancel promotions at its discretion.
Of course and we do appreciate it that. No worries. You are a good player.
I'm sure more offers will be sent to you very soon. We do appreciate your time with us.

faceMe
is there a manager to speak to this is unacceptable
i won a little the other day but it sure doesn't come close to my loses

Then i was conveniently disconnected while trying to type my next message .

this all came after winning and cashing out 1050.00 two days before and1 hr or so after receiving my winnings in my block chain .

just wondering what others think about this i think its not right and to treat a loyal depositor like this is b.s. I get if you win to take bunuses off the table but not right in the middle of the deal.

it bums me out cause i liked to play there but after this i'm not gonna deposit again unless they make it right.

thx for listening have a good one you all.
ps ill attach the email they sent me too.

screenshot_14.png

CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8686
Thanks given: 4725
Thanks received: 4150
9 September 2019 - 11:43pm
#28

Davesanti7, you could almost take it as a compliment because they have you marked as a winner. They cut off bonuses to players that use them and win too much for their liking. I know it isn't nice when it happens to you (the same has happened to me many times in the past) but there isn't much you can do as they aren't ripping you off, just declining to offer you their best bonuses in future. Your only real choice is to choose somewhere else to play with bonuses or continue playing there without the bonuses.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

usdavesanti7
NewbieNewbie
Location: Concord,Ca. USA
Joined: 30 Aug 2019
Posts: 3
Thanks given: 0
Thanks received: 3
Rated this casino
25 September 2019 - 3:20am
#29

Thx Ed,
So after a few days they gave me some other free play that i thought was a good gesture and wanted to update my post that they are a very fair casino afterall and do care about their customers . I also just had an incident where i accidentally hit the max bet button while almost having the playthru all complete on a free chip they gave me , in fact it was a $200 or $250 max bet accident, I hate how close they put those max bet buttons cause its happened more than once to me but this was the largest bet ever. anyways i stopped play immediately and reported my screw up to chat and they said no guarantees that they will "ok" it and sent my message thru to the payments department . The next day i got a denial of cashout for the $250 winnings with the free chip then another email less than 10 mins later saying that they are gonna go ahead and make an exception because i told them about my accident.In my book that's a very cool legit casino. Not to mention they are offering me great bonuses again and free play. Anyways just wanted to give Grande Vegas the credit they deserve.
thx , davesanti7

CL-Ed

Post new comment

Earn CLchips by posting a mini-review

Nothing beats feedback from other players about an online casino, be it good or bad. If you have experience with this casino then we would love to hear about it. We are currently awarding 5 CLchips for every qualifying mini-review.

Login using your social network account
Or log in with a Casino Listings account

Login or register to post comments

Registering for an account takes less than a minute and you will be brought right back here to comment afterwards.