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Grand Reef Casino Review

Grand Reef Casino is an online casino established in 2010 with games supplied by Playtech. It is operated by Rand Logic Gaming N.V. and is registered under the jurisdiction of Curaçao. Last updated: September 26, 2017.

usWarning! This casino is blacklisted and should be avoided.

1.5

rating: Bad

3
Blacklisted

Review of Grand Reef Casino

Billing itself as "Australia and New Zealand's #1 online casino" (until they blocked Australians from playing at the site in September 2017) Grand Reef Casino is a downloadable casino that boasts a full complement of Playtech games and access to the networked Playtech progressive jackpot pools. Unfortunately it has earned a poor reputation for extremely slow withdrawal payments that are often strung out for months in small instalments, as well as the unsavoury past conduct of its management.

Blacklisted due to owner's theft of jackpot winnings

The operating company of this casino (Rand Logic Gaming) acquired two blacklisted casinos, African Palace and Indio Casino, from its "former owners" in 2011. African Palace was blacklisted by us due to the case of South African grandmother Marie Van Wyk who won an 8.5 million Rand jackpot (over US $1 million at the time) on the progressive game Beach Life. After being shafted by the casino owners she only ended up receiving around a quarter of her winnings. Even intervention by South African television news program Carte Blanche could not get Ms Van Wyk her money. As you can read in our review of African Palace, we are now convinced that the "new owners" are merely the same ones using a different company name. Until such time as Ms Van Wyk is paid what she is owed, this casino will remain blacklisted.

Update, September 2017: Grand Reef has closed its virtual doors to Australian players due to amendments made to the Interactive Gambling Act. Consistent with our low opinion of this operator, it appears that these cyber-thieves have decided that they don't need to pay out the balances of Australian players' accounts. The website is blocked from Australian IP addresses, and all communication from players enquiring about their money is being ignored.

Grand Reef, saying no to Aussie kitsch

Before you read any further bear in mind that I am an Aussie myself and the usual reaction I have when I see an Australian themed online casino is to laugh at how inappropriately the obviously non-Australian website editor has splashed the words "pokies", "down under", "g'day" and "mate" all over the website, not to mention stock photos of kangaroos and koalas. Its like they think we're all kangaroo riding Crocodile Dundees or something. In this respect Grand Reef is refreshingly restrained, and the website is simple, uncluttered, and straight to the point. Obviously the casino has styled itself on a Great Barrier Reef theme.

Pokies and Games at Grand Reef Casino

The Playtech games offered by Grand Reef are plentiful in both quantity and quality. Among the numerous poker machines (slots for the non-Aussies) available for play, there are a wide selection of progressive jackpot games which are tied into the Playtech-wide progressive jackpot pools. This means the jackpots grow as people from numerous different casinos contribute to them every day, and the big ones like Beach Life are often won in the millions (see below for a full list of current jackpots on offer). In addition, Grand Reef sports a bunch of traditional casino table games including various games of Blackjack, Video Poker, Roulette, Craps, Caribbean Stud as well as more exotic table and parlour games that you probably won't find at Crown Casino or Star City.

Support, banking and fairness

On the operations side of things, toll free telephone support and local fax numbers are available in both Australia and New Zealand and the casino supports direct bank deposits from local banks using your "Pay Anyone" internet banking facility. It also allows account holders to use Australian or New Zealand dollars as their native currency. The casino originally opened with an unlimited withdrawal policy, but this has since been changed to a maximum of $25,000 per month in the terms and conditions. However the reality is a stark contrast to the T&Cs. In practice we have found that the casino regularly attempts to pay players in weekly or monthly instalments of as little as $500 at a time. The money gets there in the end, but its a far cry from what is stipulated on the website, and there is no way that they will pay you as frequently or in the amounts that they advertise. Just read the comments from players below if you need any further corroboration.

In years gone by, Grand Reef would publish an audited report of their game payout statistics at the end of each month. In fact you can still see a list of these reports on the casino's website, beginning from March 2011. However it seems that the casino no longer regards this practice as worthwhile as the last published payout audit is dated May 2015.

Conclusion

Initially we liked what was being offered here at Grand Reef, especially for Australian and New Zealand players. Local support numbers and deposit options are great, as are the regular promotions. However as you can see below in the comments on this page, many players are complaining of slow and irregular payments so it would be remiss of us not to warn prospective players of this problem. In addition our recent discovery that the owners of this casino have a history of defrauding a jackpot winner is more than enough reason for us to warn players to avoid this casino altogether.

Warning! This casino is blacklisted and should be avoided.
84 replies • Last post

Comments

aujackblack
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2 October 2011 - 8:54am
#1

CANNOT WIN AT GRAND REEF CASINO Have been playing weekly for 5 months and have not been able to make one single withdrawal as you cannot win, believe me, cannot win at Grand Reef Casino. Have been playing for years with Villento, Spin City and Captain Cook all of which I have won either a few hundred or few thousands. I decided to try Grand Reef, I checked out their games which are really different to the other casinos and fun to play but unlike the other casinos Grand Reef Casino takes your money really fast and NEVER EVER pays out. So Far I have lost THOUSANDS and won ZERO.

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cadanyorkys
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11 October 2011 - 3:59pm
#2

this casino make e slow Payment

cadanyorkys
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11 October 2011 - 7:00pm
#3

Withdrawals may take a minimum of 7 days, which is unacceptable in our opinion

auCL-Ed
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12 October 2011 - 12:31am
#4

What method are you using danyorkys? When we tested our withdrawal was sent in under 2 days.

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auCL-Ed
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22 October 2011 - 10:35pm
#5

After corresponding with danyorkys and the casino, we have lowered our rating of the casino for the time being. Taking two weeks to pay a player using an e-wallet simply isn't fast enough - even if there were some unusual circumstance that needed checking and/or confirming first.

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auHavanah
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15 November 2011 - 6:03pm
#6

ok i read the above review sounds like a fun casino so i create an account and download casino.I click to download the first game in fun mode and a online operator says "Hello & welcome etc" i thought very nice touch to say hello and welcome a new member.The online operator then proceeded to force the chat window to stay continually open & harass me to make a deposit (this went on for 2 or 3 minutes).ok so i got rid of him/her and the first game finished downloading.I click auto play 10 games first spin i won $2 & i got spammed with windows telling me its my lucky day & do you want to make a real cash deposit ... every spin where i won $1.50 or more the same multiple windows.Tried a few games all the same took me about 5 minutes to spin a game 10 times.If this is the amount of pressure i feel in "Fun Play" im glad i didnt make a real cash deposit i'd be so stressed if i won and made a withdrawl.This casino's atmosphere stunk of desperation.Sad thing is i do gamble online & Grand Reef just lost a paying customer the game selection looked fantastic.Chill out guy's (Grand Reef) no need to pressure people to gamble ... run a fair ... good value..fun casino & people will come running.

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auCL-Ed
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15 November 2011 - 10:06pm
#7

In my experience the popup chat thing is common to a lot of casinos that use the Playtech software. It must be part of their sales technique or something. Usually you just close it and they leave you alone. I can see why you would find that annoying, I would find a creepy chat box of doom stalking me to be off-putting too!

Re the free games - pretty much all Playtech casinos do the same thing, its built into the software. We have a bunch of Playtech free games here in our games section and they even do it there, despite our attempts to find a version that doesn't.

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auHavanah
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21 November 2011 - 3:15pm
#8

if this is reference to Grand Reef this is wrong .... you should never log into a casino & before you have any software on your computer be asked for money & $100 they wanted i couldnt even spend it if i wanted too i had only the lobby on my computer.I played at 32 Red & Mr Greens i had fun i also spent $20 -$30 because my first deposit & im cheap (im not but it is first transaction and we must build trust) (these companies asked me for nothing)Most of your reviews are faithful & i had plenty fun.So Playtech you give 100,000 people free play software & a clever company would know we need 5% maybe 7% - 10% of people to play $20 - $50 + a few high rollers this adds up to a nice profit & i hope alot of happy customers.I watered down my opinion it was very bad about this casino(i spent $20 - $75 on 4 other casino's each but not Grand Reef).But you helped me find 32 RED and Mr Greens so i think 4 out of 5 reviews is pretty cool.

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nzdominican
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28 November 2011 - 9:52am
#9

It's indeed very very slow!!! I won $3188 on the 18 November and after numerous emails requesting ID checks etc, they finally emailed me on the 23rd to let me know the withdrawal request has been submitted to their finance department and was told it would take 24-48 hours to process. But until today, I still have not received my withdrawal!!! Sad

P.S. The withdrawal is supposed to go back to my credit card......

nzdominican
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28 November 2011 - 9:59am
#10

Hi CL-Ed, which payment method did you use for your withdrawal that Grand Reef had paid in under 2 days?!!!

nzdominican
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28 November 2011 - 10:04am
#11

It's not a bad online casino to me though (despite the slow payment) cuz I only spent $100 to win $3188!!! I'll give a thumb up for the winnings but a thumb down for the terribly slow payouts!!!

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auCL-Ed
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29 November 2011 - 9:45pm
#12

Our tests are almost always done using a Neteller or Moneybookers account. It should not really make a difference though - even though some payments may take longer to clear, the casino should be able to process them at the same speed.

We contacted the casino after danyorkys reported slow payment and they assured us it was a one off due to a problem with his specific situation, but this does not sound very good. I am going to get one of our testers to deposit some money in there again and see what happens.

Hang in there, and don't reverse your withdrawal.

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auCL-Ed
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13 December 2011 - 12:46am
#13

Just letting you know our test withdrawal has been waiting for 3 days now...

Did you get your money dominican?

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auCL-Ed
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19 December 2011 - 11:41pm
#14

We received our withdrawal via Neteller on December 15. So it took 5 days total. Not great, and certainly not meeting their "within 48 hours" promise on their website. But on the other hand, we've seen a lot worse. We have emailed them again to see what is going on.

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auCL-Ed
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28 March 2012 - 6:39am
#15

I have met with the owners of this casino personally recently, and they have assured me that the payment delays have been sorted out. Now I have heard the same story many times before so I am naturally cautious. We tried another test withdrawal (via an account that is not linked to us) and received the money in 3 days which is definitely an improvement. Please do not hesitate to let us know if you experience any further delays with this casino's payments.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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autracykato
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Joined: 28 Mar 2012
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28 March 2012 - 8:35am
#16

well there not paying my withdrawel to me and its been 4 days they only want to pay me my 14000 thousand dollars owed to me in 2000 thousand dollar weekly payment not good enough!!! they are saying they are having trouble getting money from there international bank what can i do?I don't know

auTradie
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11 July 2012 - 3:16pm
#17

Im getting the run around on a withdrawal at the moment has been 2 weeks now and its still pending in my cashier despite several promises and even an email saying it was processed and be in bank in 48 hours.
Not sure what i should do next seems like its probably gonna take forever or even if they will pay at all, if anyone has any advice please let me know:(

auCL-Ed
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11 July 2012 - 11:46pm
#18

Despite the protestations of the owners and assurances that they have sorted out their payment issues, it is clear that they have not. We have bumped their rating down a few stars. Tradie, send me a private message using the link under my name, and let me know your username or email address that you used to play at Grand Reef and I'll try to get in contact with them and give them the hurry up.

1 member gave thanks for this useful post: Tradie

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nzdmc
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30 July 2012 - 9:32pm
#19

I have been waiting for my withdrawal for at less 12 days now with grand reef i have sent a number of emails, talked with them on the phone each time i talk with them im told 24 hours that it is in final process, it has been in final process for 7 to 10 days now and in this time i have been told at less 5 times it will be in my bank in 24 hours and still today they have not forwarded my withdrawal to my account. realy getting silly now.

auCL-Ed
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31 July 2012 - 1:59am
#20

Hang in there dmc - last I heard from Tradie they had paid half his winnings and the remainder should have been paid by now.

Once you receive your withdrawal, take your money elsewhere where they will pay you quicker.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

aukyzza78
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13 August 2012 - 12:51pm
#21

I managed to turn my no deposit bonus into $400, I was suprised to turn it over, got some great wins. I did feel a little cheated however when the chat operated informed me I would have to deposit $25 to withdraw it but that I would get a 100% match bonus. I deposited the money and after the withdrawal of the $400 expected a credit of $50 remaining, my balance was the measly $3 I had left from bonus. I was told that he didn't realize I was going to withdraw (after answering my question that I need to deposit to withdraw) and that the initial bonus $25 was subtracted from the winnings withdrawn and because I withdrew that I voided my 100% match bonus.
Seemed very sneaky to me, I know if I had of gone through the fine print I may have seen it, felt like I was lead down the garden path. After five days I asked what was happening with payment and was told an email requesting ID etc was sent, it wasn't. Will fill out the requests for ID tommorow and keep you updated as to the length of time it takes for payment.
I can't really complain too much, I still come out a winner, but must say I probably would have deposited more money but they shattered my trust after the dealing so I don't think I will.

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auadam1986
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19 August 2012 - 11:23am
#22

In the interests of transparency and information sharing, I note that I have recently had a good win at Grand Reef Casino. I emailed my verification documents today (scanned copies of passport and phone bill) and have been notified that they have been forwarded to the casino's finance department. So far, the customer service has been brilliant and I will add to this post as the matter progresses with more information...

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auCL-Ed
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20 August 2012 - 6:46am
#23

Thanks for sharing your experience with these guys kyzza78 and adam1986.

We had a couple of contacts there who were able to help us when people were experiencing payment delays a few months back. They assured us that the delays were just temporary etc, but those people are no longer with the casino. So we'll have to see what that means - the owners cleaning house to improve things or drastic cost cutting?

All in all (and speaking as an Aussie myself who is smack in the middle of their target market) I feel much safer playing the same games at Betfred at the moment.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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aumr ed
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21 August 2012 - 11:52am
#24

played the practice version of wild viking for 5 days strait and came out on top every time. Made sure to start with $500 every time and every time i finished with substitutional more than this. It is almost impossible to do anything wrong in practice, in fact, the last practice i did, i ended up with 40k in 5 goes.

Then i signed up with a real account... $500 gone.. 11 blacks in a row then shortly after that another 11 blacks in a row.

Seems very suspicious that i can do no wrong with fake money and then it eats up real money. Went back to practice mode after losing my money ,and surprise surprise i cant stop winning!

aumr ed
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21 August 2012 - 12:03pm
#25

haha just had a practice game of casino war, i'm sick of the sound of the girls voice saying you win! i would say it is a 90% win rate if not higher.

I can guarantee that wouldn't be happening if it were real money! My fake money is now mid 50k haha and i cant seem to make it go down!

auCL-Ed
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22 August 2012 - 6:38am
#26

Let me try it myself and see what happens. That should not be happening and is a very serious problem if it is. We have blacklisted casinos for doing that. However if it is a problem it will not be specific to this casino, but all all casinos using Playtech software as they all share the same games.

Just to be clear - are you using the fun mode of the casino software that you download, or are you playing a flash version in your web browser?

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

nznadz.harley
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24 August 2012 - 10:14am
#27

grand reef is crap!! Have been trying to log in after making a withdrawl....still havnt recieved my money and grand reef has locked me out....wtf!!!!

aumr ed
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29 August 2012 - 7:23am
#28

I was using the downloaded software. I'm 100% convinced its rigged hey. My practice account ended up getting to $160,000 and literally couldn't get rid of the money! I actually contacted customer support and asked them if they could remove some money from my practice account! (i wanted it to be realistic for practising)

I went back to real money, played the same way as i always do and was building money up, then when i was coming to the end of my wagering requirements from the bonuses, i could not win a thing! i went from being $1000 up to actually being slightly behind.

It seems to not mind letting you win when you cant take the money out!

zaGrandReef
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4 September 2012 - 10:08am
#29

Hi All,

CL-Ed wrote:

Thanks for sharing your experience with these guys kyzza78 and adam1986.

We had a couple of contacts there who were able to help us when people were experiencing payment delays a few months back. They assured us that the delays were just temporary etc, but those people are no longer with the casino. So we'll have to see what that means - the owners cleaning house to improve things or drastic cost cutting?

All in all (and speaking as an Aussie myself who is smack in the middle of their target market) I feel much safer playing the same games at Betfred at the moment.

Hi All,

A quick introduction by offering my services to this forum as a representative of GrandReef casino.

Don't hesitate to 'PM' me at any time should you run into trouble or need some assistance in getting things resolved.

Look forward hearing from you.

Best regards
Mario
Casino Representative

auCL-Ed
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5 September 2012 - 6:47am
#30
mr ed wrote:

I was using the downloaded software. I'm 100% convinced its rigged hey. My practice account ended up getting to $160,000 and literally couldn't get rid of the money! I actually contacted customer support and asked them if they could remove some money from my practice account! (i wanted it to be realistic for practising)

I went back to real money, played the same way as i always do and was building money up, then when i was coming to the end of my wagering requirements from the bonuses, i could not win a thing! i went from being $1000 up to actually being slightly behind.

It seems to not mind letting you win when you cant take the money out!

Can you try doing the same thing using the free games we have on our site here and see what happens?
Playtech Free Games

Are you using some kind of betting system? The reason I ask is that they can sometimes give you a long run of slowly winning then you suffer a catastrophic loss. They never work in the long run but you could see some short term success.

I can assure you that Grand Reef (or any other Playtech casino) licenses the games from Playtech so they can't alter or control the outcome.

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auadam1986
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25 September 2012 - 9:21pm
#31

Following on from my post of 19 August 2012, I can confirm that I have received my two withdrawals of AUD$1000 and AUD$7000. After sending the verification documentation, I was contacted by a staff member who advised that the casino's banking limits meant that I could only be paid in AUD$2000 installments, with one being paid per week. I thought this was a bit strange, but nonetheless, over the next 4-5 weeks I received the total amount. My contact with staff via email and telephone was helpful, and I'm very happy.

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auCL-Ed
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26 September 2012 - 2:39am
#32

Awesome news adam1986. Thanks for coming back and keeping us updated.

Its still much slower than you should have to put up with but at least you have your money in the end.

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Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

nzrobmuns
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3 October 2012 - 2:54am
#33

hi wondering if any one can help me on 22/9/12 i made a withdrawl from grandreef casino for 70000 (nzd) as you can imagine i was beyond excited unfortuanitly that has been the start of a nightmare as iam yet to see a single cent up untill today the 3/10/12 the only time i have recived any info from them is when i have sent emails to there support team i find it fairly amusing that they a taking so long to process my with drawl yet it took them next to no time to post my winnings on there web site under the winners section its a shame because i enjoyed there product and would have recomended them but not now

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nzrobmuns
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4 October 2012 - 1:15am
#34

please dis regard matter is setteled

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auCL-Ed
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4 October 2012 - 6:20am
#35

Have you been paid the full amount robmuns? And congratulations on such a huge win by the way!

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nzrobmuns
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4 October 2012 - 3:32pm
#36

no i havent there pit boss has been in touch and they said can pay either 5000 a week or monthly payments of 20000 not ideal but he said they have limit they can pay out monthly to a player of 20000nzd i still havent recieved any money so might have been a bit quick to say this matter as settled

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auCL-Ed
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5 October 2012 - 6:12am
#37

Keep us informed. We haven't heard of anyone not being paid, but they do seem to take their sweet time about it these days.

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Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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nzrobmuns
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8 October 2012 - 4:40pm
#38

the first payment is through so looks like it will be all good

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zaGrandReef
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9 October 2012 - 7:25am
#39
robmuns wrote:

the first payment is through so looks like it will be all good

Hi Robmuns,

Please do keep us posted and if there is any concerns and you've not received what was agreed upon do give me a shout.

Best regards
GrandReef

caAlbertaProud
NewbieNewbie
Joined: 17 Jan 2013
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17 January 2013 - 3:21am
#40

HELP! Can anyone help me about my issue with Grand Reef Casino. I have been waiting for TWO months for my withdrawl, and they don't seem to care! They keep telling me to cancel my withdrawal and put it back into play! I just want my money and don't know what to do about it!

auCL-Ed
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17 January 2013 - 4:03am
#41

AlbertaProud, please send me a private message and specify your Grand Reef casino username, along with the exact date of your withdrawal if you have it.

If they have been encouraging you to reverse your withdrawal that is seriously bad behaviour that cannot be condoned. In the meantime do not reverse your withdrawal, hang in there, and we will do our best to get you paid.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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nzlouise
NewbieNewbie
Joined: 4 Feb 2013
Posts: 2
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Rated this casino
60
4 February 2013 - 8:56am
#42

I am also having trouble with grand reef. I tried to withdraw money on the 21/1/2013. I got and email saying I needed to send through my id which I have done. they then told me it would take 5 days to process. since then I have emailed them a couple more times always getting the same reply that it is being processed and is In the final stages. on line it still says it is pending the status hasn't changed at all any help would be appreciated as they don't seem to want to pay.

auCL-Ed
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6 February 2013 - 6:02am
#43

Hi louise I replied in the other thread you posted to. Feel free to PM me.

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nzGrandReefCasinoSUX
NewbieNewbie
Joined: 18 Feb 2013
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18 February 2013 - 2:04am
#44

BEWARE!!!
Grand Reed Casino will take your money no questions asked, but when it comes to withdrawl they intentionally delay it, and bombard you with personal questions to verify who you are, but do so in a fashion that makes it *extremely* difficult.
Now that I have actually WON some money and want to make a withdrawl, suddenly they make it as difficult as possible.
They want me to go to my bank, and gather information directly from them with evidence of my credit card!!!!!. Who has time to go to the bank and do this!!!.
They are not flexible, or fair, and I strongly urge others to carefully research this if you have ambitions to join.
Also beware their "free bee" offers that add more credit to your deposit. ONLY WHEN YOU READ BETWEEN THE LINES does it mention special conditions... very dodgey.
Lastly, if you DO have an account like me and you want to close it, be prepared to be pressured by their customer services to stay. They will make it virtually impossible to close your account and further bombard you with offers to make further deposits. VERY pushy.

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auGypsy777
NewbieNewbie
Joined: 27 Feb 2013
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27 February 2013 - 11:28am
#45

Hi there I have been having the most negative experience with Grand Reef Casino. Nearly 2 weeks ago now I went to withdraw my winnings.. after not winning for a long time there and they asked me to fill out a confirmation form (for deposits?), send a scan of my ID and my bank card used for depositing. I did all that and then they came back saying even though I had signed the deposit form at the bottom verifying i had deposited those amounts I had to sign next to every amount and then refax it back. With a full time job this was such a pain to keep having to go and organise and very ironic considering they wanted confirmation of my deposits only after months and months of deposits and when I finally had won something to withdraw!! This all took 3 days then they told me they could not verify the account until i sent a scan of my old card which was no longer valid or in existence and I hadn't deposited with for my deposits from which I won. After I convinced them this was unnecessary and no longer a valid card they said ok we will verify your account and process the payment. Then i called the next day to ask why the money was still sititng in my account and they said it was 'in its final stages of processing and marked for urgent payment'. Then 2 days later it was still sitting in my account. I then stupidly withdrew a small portion of that and immediately rewtihdrew the remainder and now it has been 5 days since then and still nothing?? Im beginning to think i will never get that money and was counting on it. I will NEVER use this casino again

1 member gave thanks for this useful post: CL-Ed

auGypsy777
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27 February 2013 - 11:29am
#46

And to top it off the money is STILL sitting in my account at the Casino??!

auCL-Ed
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28 February 2013 - 10:28am
#47
Quote:

I then stupidly withdrew a small portion of that and immediately rewtihdrew the remainder and now it has been 5 days since then and still nothing??

I'm not sure what you mean by this - did you reverse your withdrawal and play with the money then submit another withdrawal? Or you were able to withdraw money that you had already previously withdrawn and had never left your account?

Anyway send me a private message and let me know your username at Grand Reef and I will contact them. They actually emailed me the other day telling me how wonderful their casino is now and asking us to reconsider our review of them. I am thinking of changing it and due to all these ongoing reports it isn't going to be positive for them!

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gb4moss4
NewbieNewbie
Joined: 2 Apr 2013
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2 April 2013 - 11:42am
#48

I wondered if someone could help me, I won just over $2000 at the end of Feb this year, GRC asked for loads of documents and stuff with I sent them and they replied to me saying that they have all the documents and will process my withdraw, that email was at the start of March. And guess what....I still haven't received my withdraw!! I have sent them countless emails and contacted them god knows how many times, and im always given the same bulls**t story (there very busy, they will sent a priority notice to the account team blah blah blah!!)
Then on the 20th March I received a email saying that my Pending withdraw had been processed, and again guess what....Still not received my money. I've contacted them many times and again same old story's!!
I am getting really Fu**ed off with GRC as this has now been going on for a month now, and I am really considering taking legal action against them.
Can anyone help me please?

auCL-Ed
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3 April 2013 - 1:04am
#49

4moss4, I have sent you a PM. Please reply there and I'll try to help you sort out your payment.

We have cut their rating again and noted that they have changed their terms to a maximum of $25,000 in withdrawals in one month (previously it was unlimited). In practice, the limit is irrelevant as the comments here show that there is no way that they will pay out anywhere near that much in a month.

1 member gave thanks for this useful post: 4moss4

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gb4moss4
NewbieNewbie
Joined: 2 Apr 2013
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3 April 2013 - 6:38pm
#50

Thanks CL-Ed, I have sent you a PM.

auCL-Ed
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4 April 2013 - 5:05am
#51

I just noticed that the user votes for this casino are abnormally high and there are loads of 5 star ratings. Given the feedback we've seen here I was suspicious. So I took a look in our database and sure enough, someone on the IP address 196.214.136.81 (in South Africa, where the operator of this casino is located) has been voting repeatedly for this casino between 10 Sep 2012 and 28 Jan 2013. You can't vote more than once per day from the same IP so this idiot was at it for months.

Rather stupidly of them they did it once while logged in and their user id was recorded in the database. It is 7499. No prizes for guessing who user 7499 is...
http://www.casinolistings.com/user/7499

The votes have been removed and the score now more accurately reflects what players actually think of this casino.

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nzStony
NewbieNewbie
Joined: 17 Apr 2013
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17 April 2013 - 9:34pm
#52

Im in the same boat as all these other poor buggers. Been a mermber at Grand reef for a bout 6 months. Used them pretty regular with not massive deposits. I won $2000 on the 26th of march, provided all the docs over the next couple of day and got a email from them on the 29th stating my withdrawal will be processed in 1-5 business days. Its the 18/4 and still nothing. Since it was easter i waited about 10 days before contacting them so there 1-5 business days were well up. I have sent 3 emails and live chated with a operator and i just get the same bulls**t. They seem to have a generic copy past email that i have pasted below. One good thing is they are prompt in response and polite but thats not $2000 in the bank.

*email I got from Grand Reef*

Welcome to a “Deeply Thrilling” online entertainment world!

Thank you for bringing your most recent concern to our attention regarding your withdrawal. Kindly note that you we have received your recent email and we would like to assure you that your concern with your pending withdrawal is of the utmost importance to us. Your query has been escalated to our finance department to get your withdrawal to you as swiftly as possible. As soon as we have feedback we will be in contact with you. We do apologize for the inconvenience and would like to thank you for your understanding. We look forward to getting these winnings to you and seeing you on our big winners list again very soon!!

auCL-Ed
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18 April 2013 - 1:01am
#53

I have been trying to get more information out of these people over the last fortnight or so with little success. They told me they would pay 4moss4 but I have heard nothing from them or 4moss4 since so I don't know if they have paid him yet or not (i've sent a PM his way so hopefully we'll find out soon).

It has reached the point where I feel that there is little point in contacting them any more. They will pay when they want and on their own schedule, and expect their customers to just accept it. It isn't good enough frankly.

1 member gave thanks for this useful post: Stony

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nzStony
NewbieNewbie
Joined: 17 Apr 2013
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23 April 2013 - 3:15am
#54

Good News. GR finaly got round to paying me....... $500 of my $2000. Its good to get some cash of them but they have put me on a $500 a week payment plan. They were kind enough to ring me after I kicked up a bit of a stink about only getting $500. Aparently its the greek economy's fault as GR's bank wont let them pay out the full amount in one go due to the poor state of world finance. Yeah right! So i got 500 in my bank on monday but the remaining $1500 goes back into my GR account to await next weeks withdrawal. Handy if I want to gamble my winnings while I await them being paid out. I have had a guts full of GR and I think I will be taking my business to another casino. They are fast enought taking my money but pretty slow giving it.

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
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23 April 2013 - 7:15am
#55

I can confirm that 4moss4 has been paid. Better late than never, but still not good enough.

Stony, whatever you do, do not gamble with that money in your account. If you feel like you can't resist, I'd advise you to uninstall the software then reinstall it to make a withdrawal, then uninstall and repeat. Casinos that pay in instalments and put the remaining funds back into player accounts with you requesting it are on the verge of outright dodginess in my opinion.

I have been tipped that this casino may have some money tied up in the Cyprus banking system, which as you may know has gone to pieces in the last few weeks so the Greek story could well be true. However that does not explain or excuse the ongoing slow payments over the last 12 months.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

nzgreengo
FreerollerFreeroller
Joined: 16 May 2013
Posts: 6
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16 May 2013 - 9:11am
#56

Hi, I have just found this page after winning from Grand Reef, and wondering how long it will take to get my money. I am waiting on a withdrawal of $1000, I have sent all the ID documentation, I have received an email confirming my withdrawal is in its final stages, I will keep updating on here if I have any hassles.

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nzgreengo
FreerollerFreeroller
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17 May 2013 - 6:26am
#57

Just a quick update with details of dates:

12/5: Won $1000, started withdrawal process same day.
14/5: Received confirmation that all my ID requirements have been met, and withdrawal has been sent to finance team for acceptance.
17/5: Today, no further correspondence from Grand Reef.

I will wait 5 business days, and then chase them up with an email.

1 member gave thanks for this useful post: CL-Ed

aumattjoose
NewbieNewbie
Joined: 17 May 2013
Posts: 1
Thanks given: 0
Thanks received: 1
Rated this casino
20
17 May 2013 - 1:19pm
#58

So I am now approaching 4 weeks since I started the withdrawal process. I had read reviews and understood the initial stalling processes in relation to requesting additional information each day, however it has been now one and a half weeks since confirmation that 'finance' has everything they need.

I have now sent five emails requesting payment I get the same response each time:

We are having technical difficulties; or

We are so busy with winners we will get to you shortly,

Sadly for me they are starting to repeat themselves.

My wife has actually had a win and payout received within a week, if only I was as fortunate. I love the games but their customer service is hopeless, they are clearly dodgy and fill with no confidence of ever getting my money. I pity any high rollers if I am going through such hassle for only $1400 AUD.

Treat with caution, they will screw you over. I have given them the benefit of the doubt but now it is just a joke, bloody hopeless......

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auCL-Ed
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19 May 2013 - 10:48pm
#59
mattjoose wrote:

We are so busy with winners we will get to you shortly

This has to be the worst excuse ever. How stupid do they think their customers are?

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nzgreengo
FreerollerFreeroller
Joined: 16 May 2013
Posts: 6
Thanks given: 0
Thanks received: 3
27 May 2013 - 1:10am
#60

Quick update, I waited until the maximum 7 business days was up, and emailed them asking where my winnings were. I have received emails similar to mattjoose, giving excuses such as " There has been an influx of withdrawals lately due to our players having such super awesome winning streaks", and when I asked for a specific time frame I could expect my withdrawal, I was told "Although we cannot confirm the exact timeframe regarding the payment of your winnings, please rest assured that as one of our VIP’s at the casino this withdrawal will be dealt with high priority."

The problem here is new customers to grand reef are not going to see this forum before they join. It would be great if there was a way to warn others from this casino!

I thought I was clever by joining the casino, making a deposit, then making a withdrawal, testing the waters so to speak. The first withdrawal was paid within a week. Unfortunately when I did make a win, the problems began!

I will keep at them, I am going to be as much of a hassle to them as possible. Constant phone calls and emails until I get a result. It really takes the thrill out of the win though.

auCL-Ed
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28 May 2013 - 1:46am
#61
greengo wrote:

The problem here is new customers to grand reef are not going to see this forum before they join. It would be great if there was a way to warn others from this casino!

At least this review is on the first page when you google "Grand Reef Casino" and it is #2 for "Grand Reef Casino Review". That 2nd one is interesting because Grand Reef's website is #1 which implies that they have been buying links using that phrase to try to get themselves ranked ahead of all the negative reviews.

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nzgreengo
FreerollerFreeroller
Joined: 16 May 2013
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29 May 2013 - 4:56am
#62

Yeah that speaks volumes in itself! Also the fact that you found they were auto-voting themselves to get good ratings.

I have had a few emails back and forth, it really feels like i am talking to an automated reply. I started using sarcastic comments and still got the same reply. I feel that I have wasted my time, money and trust.

I will continue with the emails, and phone calls, and see if I can become enough of a nuisance that they might consider giving me my money.

auCL-Ed
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29 May 2013 - 11:34am
#63

I'm certainly no longer confident enough in these guys to say that they will pay you for sure, as they seem to get worse and worse as time goes by. However I can't recall anyone not getting paid, they just take their sweet time about it. Whatever you do, don't fall into the trap of reversing the withdrawal and playing. Stick to your guns and wait them out.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

nzgreengo
FreerollerFreeroller
Joined: 16 May 2013
Posts: 6
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Thanks received: 3
31 May 2013 - 4:51am
#64

Thanks for the support. Fingers crossed I have made progress. Today (31st May) I received an email saying my withdrawal has been processed! I think calling them everyday and being rather blunt with them has made the difference. Emailing is a waste of time with Grand Reef. I phoned my bank and asked how long international transfers take, they told me 3 - 4 days. Plus this Monday is a holiday, so I will be hoping on Friday I will be $1000 richer!

I will post the conclusion on Friday.

nzgreengo
FreerollerFreeroller
Joined: 16 May 2013
Posts: 6
Thanks given: 0
Thanks received: 3
5 June 2013 - 8:13am
#65

Update on my withdrawal with Grand Thief, I mean Reef. Yesterday (June 4) I finally received my $1000 withdrawal, in my bank account. Yay!

I feel very lucky to have received anything at all, and I would not recommend using this casino, and I won't be using them again!

I still have 2 pending withdrawals, small amounts, which should follow in the next few weeks. But I am glad the battle is over!

Thanks CL Ed for your comments, and I hope more people check this site before gambling.

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
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5 June 2013 - 8:38am
#66

Glad to hear you received your money in the end greengo.

It puzzles me when casinos do this sort of thing. They pay you in the end but make is so slow and annoying that you're unlikely to ever go back there again. How is that a sustainable way to run a business? I just don't get it.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

audannyboy91
NewbieNewbie
Joined: 3 Jul 2013
Posts: 3
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Thanks received: 2
3 July 2013 - 11:44pm
#67

I won $20,000 and withdrew on the 13/06/2013. The excuses that this site gives is getting beyond a joke. I am a VIP member and yet the same problem occurs. Excuses, excuses and yet more excuses, then delays upon more delays. Waiting for near to a month, I believe is more than enough time to wait for a payout. I even had a personal assistant helping me and now he won't even contact me or answer any emails. Avoiding....I think so.

The excuse started off with: I signed the papers wrong which was rectified, something is wrong with the transaction of their international banking.

At what point do we as loyal players (VIP status I might mention again) remain patient.... I am looking into legal advice here in Australia. All I want is my winnnings, nothing more nothing less!! Is that so hard? Obviously it is.....

I will not reverse my winnings as I would like the money.....
Not impressed at the moment........

1 member gave thanks for this useful post: CL-Ed

nzMattl
GamblerGambler
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Location: New Zealand
Joined: 1 Oct 2012
Posts: 89
Thanks given: 15
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Rated this casino
40
7 July 2013 - 7:38pm
#68

Closed my account after playing here for a fair while now. Many times i have gotten bonuses and got my balance up but as soon as i'd get close to completing the playthrough the games would change dramatically.
Simply got fed up with losing here. Offered me a $25 free chip but i just laughed in the ops face.

Never again!

P.S I feel for ya dannyboy91. Made a few withdraw requests with this casino. After 10 days of waiting the last time i reversed my withdrawl(2 months ago). Good Luck you'l need it

1 member gave thanks for this useful post: CL-Ed

usbarbadosslim93
Forum Angel
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Location: Michigan
Joined: 28 Jan 2011
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8 July 2013 - 12:14am
#69

That really sucks guys. I wish I you would have found out how bad this casino was before you stuck money in and won.

Hopefully you find a good spot to play in the future!

nzsuperstar
NewbieNewbie
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24 October 2013 - 7:05am
#70

Played at greef casino for 4 months,won some money,made a withdrawal,took constant emailing to get updates and email me about international banking laws?
Eight days turn around,eight days ?
Now i stop using that site,need to block them emailing me their promos
I moved on to found a 4 or 5 star online casino..

1 member gave thanks for this useful post: CL-Ed

cataralee
NewbieNewbie
Joined: 24 Dec 2013
Posts: 2
Thanks given: 0
Thanks received: 2
Rated this casino
20
26 January 2014 - 6:44am
#71

I wish I would have read these comments before opening an account at Grand Reef and depositing money. I was really excited to withdraw $650.00, but that was way back on October 21, 2013....more than 3 months ago. I keep going to live help, but all they ever say is they will escalate my query to the finance department, and nothing ever comes of that. They are terrible and I wouldn't recommend them to anyone.

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
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5 February 2014 - 5:36am
#72

We have blacklisted this casino. The repeated stalling on payments and the fake voting is bad enough but we have also done a little digging and discovered evidence that indicates that this casino is still owned by the same people that ripped off a South African woman of most of a $1 million progressive jackpot win in 2009, despite their claims of a sale to different owners. You can read more about it in our review of African Palace Casino.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 339
Rated this casino
20
5 February 2014 - 12:45pm
#73

Hello! Like few guys here, i am also join this casino long time ago and without reading any info about them, just was an evening, i already drank few beers, have few more, and just googled playtech casino which i never tried, saw that they giving out 100% bonus to new players, and of course i join with them, with deposit 30$. I did not win anything from this deposit, and never deposit in this casino more, and i am happy to see that i was right in my feeling that they not so good. Also it is always makes to me pleasure to see such affiliates like CL-ED and the whole casinolistings site. While some other affiliates never put casino in black list even knowing they really bad and slow pay, casinolisting shows how affiliate business should work. If casino bad - go to rogue. Thanks add for steps from your side, as i told, i glad to see them.
And no, i will not give any rating to this casino in case support and withdrawal, you can easilly read comments of other players here. Avoid casino. 1 star, shame that i can not give zero. I want to give suggestion to google info about casino before start playing, or the things can be bad for you.

1 member gave thanks for this useful post: CL-Ed

itnjkola28
NewbieNewbie
Joined: 12 May 2014
Posts: 1
Thanks given: 0
Thanks received: 0
12 May 2014 - 3:43pm
#74

Hi CL-Ed!! Sorry for me english could you help me for a withdrawal Grand Reef?
I'm desperate.
are the only money I have left.
I really need that money.
Thank

auCL-Ed
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15 May 2014 - 5:30am
#75

njkola28, I haven't spoken to anyone there for a very long time but I'll try to give you a hand. I have sent you a private message, please reply to that and I'll see what I can do.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 339
Rated this casino
20
19 June 2014 - 3:13pm
#76

Today noticed on one of the best affiliate website(at least counting by SEO and page ranks) and on forum administrators happily post about 50$ no deposit here. I remember that see this name here in blacklist, check, and yeah.
This gambling affiliate world almost broken i believe, such unrespect to players i am sad Sad only few respect us(players) and not only do hunt for money.
Ed if this issue with player still not resolved, i pm'ed you in case, should help.

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auCL-Ed
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19 June 2014 - 11:57pm
#77

I sent njkola28 a PM about this last month but they never replied.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
40
16 July 2014 - 3:13pm
#78

Grand reef casino it is playtech casino and if i understand this website this is also rogued here casino. It is pity that i played in past in rogue casinos but at least i have nothing really bad with grand reef casino and actually played at this casino only once and not test payouts. Live chat in grand reef casino is a bit bad because i tried it one time and live chat agent appear after some time passed and actually he check something to answer me for more than 10 minutes every time and of course i not like such thing to wait a lot of time to get answer on my simple question about wagering to bonuses i think live support agents should answer on questions like this immediately and this workers should know such things without checking anything. I make only one small deposit in this casino with 200% bonus to my deposit but played great blue and it was in cold position this days so i lost quickly and even two times freespins features did not help me to win anything. IF affiliate website saying that it is rogue casino this is means that it is really rogue casino and better not play at this casino.

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kzAstanaKZ
Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 257
Rated this casino
40
16 September 2014 - 7:30pm
#79

Grand reef casino is again blacklisted casino, at which i have account and played. I did not know why this casino blacklisted, and i am not want to read, because i will not play in this casino again anyway, but i am of course happy to share with all my experience at grand reef. Like usually, this will be done by listing pluses and minuses for this online casino.
+ Software. Playtech software is always good, and grand reef casino offers games at browser or from download application. I did not tried instant play, and used only download application. I can confirm that it is worked good for me, and i did not have any troubles while creating account and downloading slots.
+ Bonuses. No deposit welcome offer is always good, but at grand reef casino i also was offered many good deposit bonuses, but i claimed deposit bonus only once, after unluck with no deposit bonus. Can not say anything special about their bonuses, but bonuses exist and it is already good thing.
And two minuses, probably it is typical minuses and a reason of blacklisting of this casino.
- Withdrawals. At this casino withdrawals took more than 10 days, based on other players experience.
- Customer support is bad, nothing else i can say about it.
Final mark.
I did not like this casino, and as you can see from pluses and minuses - you better not play in this casino.

1 member gave thanks for this useful post: CL - klaw

cataralee
NewbieNewbie
Joined: 24 Dec 2013
Posts: 2
Thanks given: 0
Thanks received: 2
Rated this casino
20
28 November 2014 - 9:29pm
#80

Just an update on my withdrawal. I never did get my $650 cash out, and that was a year ago in October. I'd say it's a pretty safe bet grand reef won't be paying me. I know this casino is already blacklisted, but I'm hoping the more comments about how this shady casino runs, the less people will go to it.

It is such a disgrace to the online casino world where there are so many who are good and honourable. I know a friend of mine told me that she will never gamble online again because she got jipped of a small withdrawal from one casino (don't remember which) and it has made her distrustful of them all. I told her they weren't all like that, and while she does believe me, her experience has turned her off. It's such a shame for those running an honest casino as I'm sure there are many more like her whose bad experience ruined it for others.

I'm just glad my withdrawal was rather small (a lot of money for me but overall small by comparison to other people's cash outs and certainly shouldn't be a problem for a casino to pay out). If it was a million dollars like that other poor woman, I'd definitely be crying and, of course, way more angry. It's too bad grand reef don't give such trouble to deposit, but then how could they rip people off like that? I wish there was a way to give a negative rating because I doubt they'd be sitting at a 2.4 star average rating if we could do that.

CL-Ed: I praise you for this casino listing and for trying to help so many people with their withdrawal issues. It can't be an easy task and I know there is only so much you can do. I have found the listing very helpful when looking for a new casino that is trustworthy, so thank you.

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
StaffStaff
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Location: Sydney
Joined: 7 Sep 2007
Posts: 7207
Thanks given: 3364
Thanks received: 2730
28 November 2014 - 11:31pm
#81

taralee, I have sent you a private message about this. Please get back to me and I'll have another try to get you paid.

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auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7207
Thanks given: 3364
Thanks received: 2730
4 May 2015 - 10:30pm
#82

taralee has confirmed via private message that she has finally been paid her withdrawal that she first submitted in October 2013. It only took Grand Reef 18 months to pay about $500.

1 member gave thanks for this useful post: CL - klaw

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nlnelsnik
Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 233
Rated this casino
20
14 September 2015 - 6:12pm
#83

Grand Reef,
Great too see they are Blacklisted, i would personally even upgrade them to Deadlisted.
what poor way of doing business, i have no idea how there customer support people are feeling there since they only pay 50% or less of there customers ,to show that some players get paid, but atleast they lost big amount of players, and almost no new players are signing up there since everybody knows they won't receive any payment from them. i had a problem with them also, the time they weren't blacklisted everywhere i only deposit once min deposit of 10 euro, and took a bonus wagered this and cashed out but they told me i broke bonus rules and more of those completely unfair stuff sended to me, after complaining on lot of website's lot of people helped me, and i only got my 10 euro deposit refunded and even that took them a freaking whole week.
i hope they will close down shortly, since they will never grow up anymore, they already ruined there whole group.

1 member gave thanks for this useful post: CL-Ed

Don't follow me!, I'm Lost too....Smile

lvblck
Fortune HunterFortune Hunter
Location: The North
Joined: 6 Apr 2016
Posts: 1914
Thanks given: 108
Thanks received: 487
Rated this casino
40
1 March 2017 - 6:59pm
#84

I was a little surprised to see this casino blaclisted but after some reading it makes sense. I personally played there only once, and it was last year. After a conversation with their live support I made a deposit and received a generous welcome bonus that consisted of match bonus and also free spins. The support seemed nice and I had no problems whatsoever. In my session I didn't face any technical issues and I also had no reason to contact support later- I played some Marvel games and lost all balance on them. But I see that it is very difficult to get payments from them and that is unacceptable, I at first hesitated depositing there because of the long payout timeframes but as I can see that not only they are long, but they like to not pay customers. Thumbs down for that, otherwise I had no complaints.

1 member gave thanks for this useful post: CL-Ed

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