Grand Macao Casino is an online casino established in 2011 with games supplied by Pragmatic Play. It is operated by Netad Management and is registered under the jurisdiction of Curaçao. Last updated: February 4, 2019.
On the surface Grand Macao Casino offers something a bit different for American punters who are restricted to a few different software developers when it comes to their casino games. The casino runs TopGame software, which normally sets warning alarms off, as casinos running this software are notorious for being unprofessional, underfunded, slow payers, or outright rogue - or all of the above. Sadly recent events would indicate that Grand Macao Casino unfortunately does not break the mould.
Grand Macao is one of several casinos run by the Netad Management team that has a history of slow payments, usually in small instalments. However they were reliable in as far as paying people who were patient enough to see the process through. This changed in the July 2014 though when a player who had won roughly $6,500 contacted us about being stalled on her withdrawal. We attempted to mediate but the casino's unprofessional treatment of the player and lack of response to us has left us with no choice but to blacklist this casino.
The casino's failings in this case are many. First up, they denied the payer's withdrawal and told her that it would take up to an astonishing 90 business days to verify her identity documents. In the meantime she was free to continue playing at the casino. The inference was clear: the casino would rather delay the withdrawal and encourage the player to continue playing with her balance in the hope that she would lose some or all of her winnings. These intentions were crystallised when a support representative from the casino told the player that there had been "suspicious activity" on her account (no further detail was given), but the casino was willing to pay her $500 and then increase her balance so she could continue playing. Despite the so-called "suspicious activity" the player's account was not suspended, nor was any evidence produced that would explain exactly what this activity was. It is safe to assume that the claims made by the casino here are patently false.
Our attempts to mediate were at first replied to in the negative, and then totally ignored. We therefore find a deserved place for this casino and all others run by the same management on our blacklist.
In terms of software Grand Macao offers TopGame titles to punters. At first glance this is something a bit different from the Rival or Real Time Gaming casino games that most American punters are used to, but the reality is that TopGame's software is generally subpar. The games are not nearly as polished as what other developers offer, and the library of titles isn't very large. There is also the history of games that were "accidentally" set so that winning the top prize on the game was impossible.
Even if Grand Macao's management team didn't stiff the player mentioned, we still have several concerns with this casino's withdrawal policy. Grand Macao and its sister casinos are notoriously slow to pay out winnings and quote a payment limit of "up to $3000" which "depends on player class". You won't find a definition of "play class" anywhere and the casino won't reveal it either. Experience has shown that the casino will drip out large withdrawals in small instalments as little as $500 a fortnight or month. This means that players who strike huge wins are often stuck waiting very long periods of time to receive their money.
If you are thinking of signing up to play at Grand Macao Casino, you should definitely reconsider. This casino and those run by its management team have gone from slow payers to no-payers, eliminating what little value the casino actually had in the first place.