Grand Hotel Casino Review

Grand Hotel Casino is an online casino established in 2000 with games supplied by Microgaming. It is operated by Casino Rewards and is registered under the jurisdictions of Kahnawake, United Kingdom and Malta. Last Updated: February 14, 2024.

usGrand Hotel Casino does not accept players from the United States.


Our rating: Good


usGrand Hotel Casino does not accept players from the United States.

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Review of Grand Hotel Casino

Grand Hotel Casino stays true to its name and will offer you the casino experience you are looking for - one of ultimate grandeur. Not only does its software and collection of games prove this, but also their superb customer support service, and not to discount the multiple payment options by which you can process your transactions. Operated by The Mini Vegas Group, Grand Hotel Casino has been in business since the late 90's.

Games and Software

A pioneer in casino softwares operates Grand Hotel Casino. This is Microgaming, home to the most sophisticated and lauded casino games. Grand Hotel Casino makes use of more than 400 online casino games, all of wide variety and diversity. The software is deployed using both downloadable software as well as an instant-play platform, which can load up through your internet browser. The group's slots are the key focus, with hundreds of games, some with progressive jackpots. You'll find a large number of table games as well, and there are also live dealer games that have been integrated, providing webcast versions of classic table games.

Bonuses and Payout

As in every other online casino, Grand Hotel Casino offers welcome bonuses and other bonuses that are certainly appealing. The welcome bonus of Grand Hotel Casino promises you $12. Initially unattractive - until you realize that this $12 involves no necessary deposit. All you have to do is have the will to play! Aside from this no-deposit bonus, your initial bonus also gets you 100% deposit bonus. Once registered, you avail yourself of reload bonuses and promotions. The monthly newsletter is a worthy avenue for this. Above all, the Grand Hotel Casino loyalty club is the place to be if you're a regular fan of the casino.

The payout rate of Grand Hotel Casino averages on 95-96%, which means that they most often pay their honest customers their due.

Customer Support

The customer support service of Grand Hotel Casino is more than ordinary. For one, it reaches out to its customers by offering a host of six different languages which you can use to play the casino. Through telephone, email and chat, you can reach the casino and voice out your concerns.

Payment Options

The payment options available in Grand Hotel Casino may be a little restraining for you, inasmuch as it offers relatively fewer avenues than do other online casinos. Through Neteller, FirePay, Click2Pay, Moneybookers and Wire Transfer, your transactions can be processed by the security-heavy Grand Hotel Casino.

Grand Hotel Casino Jackpots

These are the current progressive jackpots at Grand Hotel Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

11 replies • Last post


Card SharkCard Shark
Rooster's picture
Location: Morocco
Joined: 28 Feb 2018
Posts: 194
Thanks given: 48
Thanks received: 103
Rated this casino
11 June 2021 - 6:48pm

For me Grand Hotel Casino is the best of the Casino Reward group. after my registration at this casino in 2013 i played the free play bonus and i won 200 euro. I made my first deposit and played with my deposit and the 200 euro bonus. after playing for two days I managed to win 450 euro. I made a withdrawal request by Neteller and I sent my documents. all went well, received my money in 24 hours.
Good microgamings games, friendly Live Chat and always available. I did not find anything negative with this casino.

Forum AngelForum Angel
Location: The North
Joined: 6 Apr 2016
Posts: 3897
Thanks given: 344
Thanks received: 1140
Rated this casino
2 July 2017 - 3:15pm

I don't have super big experience with Grand Hotel casino, but I played there once and made a deposit. I took their welcome bonus which is why I actually decided to join them, I liked the fact that they have super extensive Microgaming game selection and also the match bonus was a good one. I played for a while but never succeeded with wagering. Well I had one conversation with support and they were good and professional, I also think that game variety is really great. But the downside is the bonuses- I like to play where I can get good match bonuses and they are very tight when it comes to bonuses, also they don't have Netent or anything else rather than Microgaming, and I like to have more software options.

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 10412
Thanks given: 6293
Thanks received: 5353
3 February 2015 - 12:45am

Already done!


Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
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Gold PlayerGold Player
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 434
Rated this casino
3 February 2015 - 12:13am

great, I can confirm it works.
(shoudlnt I also deserve a bug-hunter award, sir ? 🎧 )

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 10412
Thanks given: 6293
Thanks received: 5353
3 February 2015 - 12:08am

Thanks - we have updated the link. It was a very old one from before the Casino Rewards borg spaceship assimilated them so its most likely just our fault for not updating it.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

Gold PlayerGold Player
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 434
Rated this casino
2 February 2015 - 5:04pm

First negative - even before the fact that this is ANOTHER CASINO REWARDS CASINO, is, that your link to the casino is not working! 😀 and I will be really not surprised if the casino will be the guilty one.
I have found once a no deposit bonus on this casino so I decided to try it out - as soon as its no deposit, there will be no risk on my side, just on the casino's side, and this, in case of casino rewards casino, sounds better than very good.
So iI registered and tried to claim it and the live support just told me, that i have not signed up through the right link (ALTHOUGHT I CERTAINLY HAVE!!!!) and i received nothing. My experience is no longer as its not needed.


Card SharkCard Shark
Joined: 30 Sep 2014
Posts: 192
Thanks given: 1
Thanks received: 189
Rated this casino
19 October 2014 - 1:15pm

Grand hotel casino it is microgaming and quickfire software casino, and also it is belongs to casino rewards. Yes, like other reviewers here i have same experience like other,without anything different. But right now in my head i have an idea, that if many players have same experience, this means that casino is very stable, and since experience with grand hotel is not so bad, i think this is good sign for all this group and for grand hotel casino exactly. At grand hotel casino i played only once, there happens with me typical story and typical problem. I did 40$ deposit and start playing with 100% bonus. I spent about two hours playing favorite games, have a lot of fun and it was very profitable. I finish with 440$ withdrawal and since it is casino rewards casino i start waiting till two days passed. Two days passed but my withdrawal still was pending, i contact support and they told me to wait a bit more. I reverse my withdrawal and lost it like a dumb. This happens many times with me but i am still do this same mistake. Of course i was angry and uninstall casino, i did not want to play at grand hotel casino again.

CL - klaw

Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks received: 259
Rated this casino
6 September 2014 - 9:01am

Grand hotel online casino owned by very rich operator, that have many online casinos in ownership, and this operator is casino rewards. I am not like this group of casinos, and i hope when i finish list pluses and minuses you will have some thoughts about grand hotel casino and this all group at all.
+ Software. Casino offer quickfire software to play in browser, but at grand hotel casino i do not touch it, and i just tried download application created by microgaming. No surprises here, and everything worked very good.
+ Customer support. At grand hotel casino i did not tried phone support or email support, but here i tried only live chat. Live chat working 24/7, and it is can be reached from application, or from website, in short, it is not hard to get help in this online casino, really.
And thats all, i have no any other pluses for grand hotel casino, and now i can list minuses.
- Withdrawals. My longest withdrawal at this group of casinos was 7 days, and fastest 3 days(but it is very rare). For microgaming casino it is very long.
- Bonuses. No any good bonuses this casino can offer to you, instead they send you emails offering claim deposit bonus at another casino in this group.
Final mark.
I did not like this group of casinos, and grand hotel casino not exception.

CL - klaw

Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks received: 303
Rated this casino
24 June 2014 - 10:30pm

Grand hotel casino using microgaming software and also run by famous group of casino that have outstand number of labels it is of course casino rewards. Not only this guarantee that it is safe and honest place also ecogra company who check casino software did it ok or no confirmed that this casino fair play and honest you can check it on the grand hotel casino website. Live support i try here many times because i play at this casino more that 10 times and live support at grand hotel casino is very good and loyal to me like all casino rewards labels. If you not want problems with this casino or any other in this group just read all terms of use every time you take bonus or register in new casinos. i have numberous payouts from this casino and can confirm that casino pay winnings with no problem and not try to steal money so not need to fear register at this casino or not payouts take 3 or 4 days at this casino for me. I play many times and not have any one problem and my experience here was very good and pleasure i recommend this casino. Good casino rewards label.

CL - klaw

Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 34
Rated this casino
13 March 2014 - 12:46pm

Hi, i hope you will enjoy my review of grand hotel casino. This casino using microgaming software and this is one more brand from casino rewards, and here on casinolistings reviewed a lot of casinos from this group. I think the reason why so many their casinos presented here it is because they a lot of time being online + they had nice reputation, except their usual problem of sending lot of spam to players emails. Grand hotel casino offering to new players bonuses on first 3 deposits, nothing really special, but i am always ready to take some bonus chips from casino, and never miss oportunity to take bonus. I play at this casino few times, and get one withdrawal of 150$ which was paid on third day of request, because i am always tell you because all casinos in this group using two days pending period before process withdrawals. Grand hotel casino is very nice and safe, you can play there and should expect amazing service.
Support: 24/7 and support team help players from all casino rewards group casinos.
Withdrawals: usually on third day they will process your withdrawal.
Software: microgaming
Promotions: nothing really special, bonus chips on first three deposits. 100% on first , and 50% and 30% next.

True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 341
Rated this casino
22 January 2014 - 2:58pm

Hello, grand hotel casino is powered by microgaming and also is a part of casino rewards group. I am really not sure what i can write new about this casino, because, for example, my last review was on colosseum casino, and grand hotel casino absolutely the same ( only the names i different). They have same offer for 3 first deposits, and i am actually like such things. You know why? You can take 3 welcome bonuses on both casinos, and of course it is amazing, as for me, i am bonus lover, i always take bonus if i have such opportunity, so casino rewards amazing group for me, they have a lot of casinos, and i can get a lot of bonuses. Just suggestion, please, sometimes make deposits without bonuses, because if you will take every bonus, they can think that you trying abuse them, and after such they just turn off bonuses for you for some time. So do not be greedy, and you will have very nice time with casino luck grand hotel.
Support: provided from casino rewards, its absolutely good.
Withdrawals:2 days pending period, + about one day to process.
Software: OK!
I give to grand hotel casino 3 stars. Good average microgaming casino.

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