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Grand Fortune Casino Review

Grand Fortune Casino is an online casino established in 2013 with games supplied by Realtime Gaming. It is operated by Audeo N.V. and is registered under the jurisdiction of Curaçao. Last updated: March 7, 2017.

usWarning! This casino is blacklisted and should be avoided.

1

rating: Very Bad

2
Blacklisted

Review of Grand Fortune Casino

I recently had the fortune (see what I did there?) to take a look at the online casinos run by a mystery company named Audeo N.V. The first of these casinos was Raging Bull Casino, which had some very nice features but was ultimately held back by a few restrictions. I was expecting the same from Grand Fortune Casino, an online betting site that first opened its doors in 2013, almost two years before Raging Bull. So is Grand Fortune the refined older sister?

Blacklisted: run by rogue operator

It has come to our attention that this casino and others owned by Audeo N.V. are in fact owned and operated by the notorious rogue casino operator known as the Virtual Casino Group. We previously urged players to exercise caution when dealing with this casino and in particular its horrible bonus restrictions that limit withdrawals so that the casino rarely has to pay out a big win. But now that this information has come to light there is nothing to say other than to warn players to steer clear of this casino entirely due to the operator's horrible track record and its well known owner's criminal fraud conviction.

Software and game selection

On my first glimpse of Grand Fortune Casino, I was impressed by the look and feel of the casino's website. Everything seems to ooze with style and navigation is a breeze. The casino allows players to access its games through a downloadable piece of software as well as an instant play platform. I was able to register an account in just a few minutes, and getting in on the action was as simple as depositing via my credit card.

Grand Fortune Casino utilises software from Realtime Gaming (RTG), giving players access to dozens of casino games. Punters will find a full suite of video and classic slots, table games, video poker, and parlour games. If you have ever played at an RTG casino in the past you will be well aware of the game selection, but those who haven't played will find a large number of games that do tend to bleed together a bit.

Slots are the largest section of games, and there are definitely some titles that are better than others. Some of my RTG favourites include Loose Caboose with its train themed bonus game, the quintessential dinosaur slot T-Rex, and the expanding wild-athon Triple Twister. Players looking to play for huge cash prizes will find a selection of progressive jackpots, with prizes ranging from a few hundred dollars all the way up to over a million bucks.

Table games are also available, there are many casino staples like Blackjack, Baccarat, Roulette, and Craps alongside many variations that help beef up the number of games in the casino's library. There are some interesting games that bring new rules and breathe life into something that could otherwise go stale much sooner.

Banking and customer support

Banking at Grand Fortune Casino is decent, with the casino offering several ways for punters to both deposit into and withdraw money from the site. Seeing as how the casino primarily services American players, the options for transactions are a bit limited, but players should be able to find a method that works for them between credit and debit cards, e-wallets and bak transfers. The withdrawal process at this casino is arduous to say the least. You can expect to wait up to 10 business days just to have your withdrawal looked at and then, if approved, wait another 10 days to have it processed. It should also be noted that the casino has limits on the amounts you can withdraw after claiming a bonus, along with a weekly withdrawal limit of $2,500. This bonus policy is particularly insidious as it means that the casino absolves itself of paying out the biggest wins to anyone that claims a bonus.

Customer service is available through chat, email, or telephone and I can tell you that the staff is helpful and knowledgeable, and I never had an issue with staff being unavailable to answer questions I had. When I queried them, the casino support stated to me that its management can approve higher payment limits on a case by case basis.

Security, fairness, and responsible gaming

Security is handled by the casino using encryption and firewalls to protect your information as you transmit payment and personal data. Fairness is addressed through independent testing by Technical Systems Testing and the company uses an audited random number generator to make sure that all results are completely up to chance and not open to manipulation. However, the casino does not reveal the RTP numbers for its games and it completely ignores modern responsible gambling policies, with no controls available to players to limit their deposits, time spent playing, or potential losses.

Conclusion

Grand Fortune Casino is quite frankly a casino that everyone would do themselves a favour by skipping. The history of its operator's other casinos is long and dark, and many are the players that have been stalled, lied to, and stolen from by said operator. Don't be another player that is sucked into their trap.

Warning! This casino is blacklisted and should be avoided.
18 replies • Last post

Comments

ushope777
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18 August 2015 - 5:40pm
#1

No player review for this one yet? Might have to try those "free" spins. Smile

Hope777

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usnewflorida
Silver PlayerSilver Player
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Rated this casino
60
8 November 2015 - 12:29pm
#2

My experience at Grand Fortune Casino:
I came across this casino by chance on this site. Since it had no reviews, I decided to give them a try.
Before depositing money, I searched the internet and found some complaints against them by some players. While all of the complaints were resolved, one of the complaints initially gave me pause.

In the complaint a player claimed that he was not paid his big win because the casino stated that they found records that the player had cancelled a credit card payment at another casino in 2012. The player denied it. I was concerned because I felt that that could be a type of excuse a casino would make to avoid paying a player. In any event, since the complaint was resolved, I decided to go for it.

Once I logged in after registration, there were several bonuses I could use, one was a no-deposit bonus of $35 and another was a 400% deposit bonus. Initially, I claimed the $35 non-deposit bonus. However, when I realized that it had a maximum cash-out of $100 with a 50X playthru, I decided to contact Live Chat to have it removed.

Live chat worked (That's a big plus). Someone came and assented to my request to remove the free chip. Then I deposited $45 using their 400% bonus giving a total of $225 to play with. However, I had a 35x playthru, which would take awhile to complete if I was lucky.

The server was fast and the payout rate seemed normal. I was playing between between $2.00 an 2.50 per bet. As for spins and big bonuses, I won $46 on Aladdin Wishes, $30 on Enchanted, $103 on Cash Bandits, $187 on Prince of Sherwood, $40 on Green Light, $177 on Treasure Chambers, $193 on Lucha Libre, $53 on Victory.

At some point, I had $580 in the account but I still had $6000 playthru left. After reaching $580 and now playing between $5 and $6.25 per bet, my luck changed and I began to lose. The only significant wins I had in bonuses or spins after that was $125 on Out of this World, $53 on Bubble and $54 on Tiger Treasures. Checkout the interesting screenshot that I took while playing Prince of Sherwood. By the time I lost all my money, I had completed close to $3000 in playthru. My com points were almost $5 which suggest that they give higher than average comp points which tend to be $1 per $1000 at many casinos.

One thing that did not sit well with me was that their deposit coupons stated: maximum withdrawal of $5000. I did not know what that meant. Does that mean $5000 per week or are they really talking about cash-out? I hope they don't mean to say cash-out.

Since the onus is on them to write clearly what their bonus terms are, I fault them for writing confusing bonus terms.

Overall, my experience there was decent. Until they explain clearly their bonus terms, I would not play there very often.

grande-fortun.png

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auCL - klaw
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8 November 2015 - 11:39pm
#3
newflorida wrote:

One thing that did not sit well with me was that their deposit coupons stated: maximum withdrawal of $5000. I did not know what that meant. Does that mean $5000 per week or are they really taking about cash-out? I hope they don't mean to say cash-out.

Sadly, the maximum cashout from the bonus is 20x your deposit amount, up to a maximum of $5000.

usnewflorida
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Joined: 10 Mar 2013
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Rated this casino
60
9 November 2015 - 1:00am
#4
CL - klaw wrote:

Sadly, the maximum cashout from the bonus is 20x your deposit amount, up to a maximum of $5000.

Thanks for letting me know CL - klaw. At first, I tried to use the150% deposit bonus and it also had the same $5000 limit. That means winning jackpots are out of the question if you use a bonus at this casino. Therefore, I won't be playing there.

1 member gave thanks for this useful post: lpangborn76

auCL-Ed
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9 November 2015 - 6:41am
#5

Yeah, I hate win limits on bonuses. I have updated the review to warn people of this horrible policy.

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usnewflorida
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Joined: 10 Mar 2013
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Rated this casino
60
9 November 2015 - 8:23am
#6
CL-Ed wrote:

Yeah, I hate win limits on bonuses. I have updated the review to warn people of this horrible policy.

Most players won't stand for that. Basically the casino is saying if you use a deposit bonus, you cannot win at progressive jackpots or any jackpots that are over $5000. Forget about accumulating over $5000 in the account as well.

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auCL-Ed
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11 November 2015 - 5:47am
#7

I agree, though sadly this sort of policy is becoming more common these days. I have seen formerly outstanding Microgaming casinos that have been in business for over 15 years do it recently. And the other problem is that most people don't bother to read the rules, so they hide the limits 2 and a half pages down a 4 page T&Cs document.

1 member gave thanks for this useful post: newflorida

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usnewflorida
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Rated this casino
20
17 January 2016 - 1:41pm
#8

My second experience at Grand Fortune. I did promise myself that I would not play at Grand Fortune because of their deposit bonus restrictions. I also din't like the fact that they require that you provide your cell phone number when you are registering with them. I have since gotten a ton of text messages from them.

In any event, I received a text message a couple of days ago giving me 150% deposit bonus. Since I did not see any restriction at first, I went ahead and deposited only $25 (I did not deposit more because I do not know them enough to trust them). I used the 150% deposit bonus, which gave me a bonus of $37.50. It was until after I made my deposit that I noticed I had a maximum withdrawal of $500.

You can get that at many casinos without depositing any money. My advice is that until they scrapped their ridiculous rules, I suggest you use other casinos instead.

grande-fortune.png

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auGail Andrews
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4 August 2016 - 6:05pm
#9

I joined grand fortune casino being totally naive to how these casino's work.. I have a iPad and a mobile but had no access to a desk top. I joined and they gave me a $25 welcome bonus. I was happily playing my money and had it up over $300 and was aware that I would be able to claim a max withdrawal of $100. I figured I'd just blow the funds I couldn't withdraw. When I reached my withdrawal requirements I saw that they cancelled all but the hundred dollars that was max withdrawal was the only cash in my account and they literally told me "you can only withdraw $100 and this was the normal procedure that the system will cancel extra funds when the withdrawal requirements are met". I was dirty and got on chat. I was directed to the t&c's. On the mobile version you are directed to get on a desktop to access full terms and conditions.

After hearing nothing for a week I re-read a all information in the withdrawal request info. I then noticed that they state if you have not done ID, residency, and it felt dodgy but they also wanted a rubbing of my Visa card. I sent in the requested info after some thought and checking the available info to me again. They switched between raging bull support and grand fortune support teams alternately to send my Identification to... I waited and nothing happened. I contacted them again, in fact I sent my ID a total of 4 times and sat on chat and made them approve my documents. The operator claimed that as per terms and conditions I am not eligible to withdraw without first depositing. I argue firstly that the terms and conditions on the mobile version have no mention of this so therefore if I'm playing the mobile version and they fail to mention criteria for withdrawal fully that I'm bound to the terms and conditions that are provided. They pointed me to the desktop version where I could read them in full. I decided to bite the bullet and pay them the $30 min deposit to get $100 USD.

I waited and checked every few days and contacted them.. They claimed not to have my ID and when I made them do approve my ID while on chat with them they started giving me excuses like that the server for withdrawal is being fixed by technitions and had been not working for over a week. I called BS and explained that I am a gaming and casino manager and am able to do the Australian government paperwork and have great knowledge about about responsible gambling. I explained to them that if that was the case the deposit server would also be compromised.

I let it go then got online later and they gave me the excuse that all was good I would get my winnings in 7days. Nothing happened and it was still pending I contacted them again and they asked for my ID and I lost it about the security and privacy and the fact that I had stayed in chat to have my ID Okayed... Then they suddenly found my ID and claimed that I needed to make a first deposit. That the banking department was not in on the weekend and I needed to speak to them. They did not identify themselves clearly on my bank statement and I found it hard to get info about my deposit, but they had sent a thank you email and free bonus "for depositing" but they didn't state on the email what the thank you was for and I went to reports and could see my deposited amount and the thank you bonus.. And quizzed them why they were saying thank you and why I could claim the bonus without doing a deposit as back to back free bonuses are denied. They agreed and said 7 days no fee withdrawal would be in my account.

I request the details of an ombudsman or governing body to make an official complaint. The operator refused to give me this information and if I wanted to find out that info it was in the full terms and conditions I had no access to. I received an email claiming my withdrawal had been approved and that a second email would tell me it is being transferred to my bank. I waited 7 days. Nothing happened.

I gathered my knowledge and anything avail on the net for help... By this time I had been trying to get my withdrawal for just under 2months and I got on chat demanded a phone call from a manager. I started naming the ombudsman that I had found online and reminded them that I know the rules and regulations and that I wanted to make a formal complaint about this that they had been fraudulent and I asked about the fact that the lack of duty of care was illegal. The operator claimed it would be fine she would fix everything it would be in my account in 7 days and that the second email would be sent the next day and I gave it to her about being told this 3 or 4 times and nothing had happened at all and that I would believe her when I saw it in my bank. She asked me to get on chat the next day to update the situation. I woke up and checked my bank the random sum of $108 had been deposited by someone.. I thought that's not right but I'm done with them and raging bull so it's better then nothing. The operator did try and call me but I ignored it.

A week later I got a letter from my bank... It had the breakdown of the money... My no fee withdrawal had a $6 fee and then my bank took $15 AUS after the conversion from American $$$ to AUS $$$ I got $108 and some cents. I told them from the beginning that I would not forget about this. I also noted that they were super clear about how they can cancel the acount due to inactivity and they tried to claim multiple accounts but I live with a mate who is also a member and could prove we were separate people. They tried everything to delay my withdrawal and had almost no email contact with me I think in the hopes that I would forget long enough to be voided from my account.

I have never seen a more dishonest gambling establishment ever and as a parting gift I promised them that although my laws are invalid to them and being an international member their laws won't cover me... I would get online and shout from the roof top that Grand fortune and Raging Bull are scammers, fraudsters and that if I had not been so vigilant with them and had knowledge of the industry that would have found a way to get out of paying me.

Beware of doing transactions with these sister casino's it has been the worst sort of manipulation scheming I have ever seen to make money. The flagrant disregard for responsible gambling and the dirty manipulation so they can make you log in... they give you a bonus that you can't claim then on chat they entice you to deposit before you can have a free bonus.

Here is my point there is nothing free about a bonus I have to make a deposit to collect. That's not free people... You have payed for it. I also want you to remember this an each country is different... In Australia for every $1 you put into a pokie you ca only get 86-94 cents bank. That means if you put in a $20 to get coins for example you have just won 100%.... jackpot machines pay less on the games because they have to accumulate the money some where...A win under the amount that your betting is called a negative win and you get them all the time to entice you to keep playing. An if you could actually win you wouldn't be allowed to play them, also the Goverment has made so much money from these things it's like stealing candy from a baby.

This is the most frightening thing.. A problem gambler is addicted and gets a high only after he or she has lost their money and are trying to win it back. So if they win at the start they feel nothing... And the longer you spend in a casino, mathematically speaking, the more you lower your chances to walk out a winner.. At casinos to games where the house takes a percentage are fairest as the house doesn't make enough and need to take a percentage to not lose money on the hand.

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usnewflorida
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Rated this casino
20
4 August 2016 - 6:53pm
#10

Grand Fortune restricts the amount a winning player can get if that person used a deposit bonus code . As a result of this unusal policy, many players, myself included, don't play there.

If you used a free deposit bonus code at a casino that you have never played before, be aware that many casinos require that a new player make a deposit before cashing his/her winning..

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auCL-Ed
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5 August 2016 - 12:09am
#11

Thanks for taking the time to write such a detailed post about your experience Gail. I've got a few comments about a couple of things in it.

First up, speaking as an Australian too, as a general rule I highly recommend that you avoid all casinos that accept American players such as this one. Almost all such casinos have slow payment processes due to restrictions on gambling related transactions imposed by U.S. banks and credit card companies, and most of them don't differentiate even if you come from another country. There are plenty of other far better casinos with many more games to choose from that will pay you as quickly as an hour after your withdrawal.

It is quite common to be asked to make a deposit before withdrawing winnings from a "no deposit" bonus, and the amount you can withdraw after claiming one is always limited. The casinos do it to try to deter multi-accounters who sign up numerous times in order to claim free chips over and over and only withdraw on the ones they win.

Quote:

I also noted that they were super clear about how they can cancel the acount due to inactivity and they tried to claim multiple accounts but I live with a mate who is also a member and could prove we were separate people

If you and your friend are both playing at the same casino from the same IP address, this would have you flagged as a potential fraudster by the casino's risk assessment software or department, especially if you are claiming no deposit bonuses. There is no way for them to be sure 100% that you are in fact two different people vs a single multi-accounter. In fact most casinos specifically exclude account sign-ups and/or bonuses from being claimed more than once from anyone on the same IP address for that reason. Grand Fortune does, as per their T&Cs:

Quote:

7. Grand Fortune Players are only allowed to register one active account per household, computer, IP address or business address.

I am actually surprised that you were paid considering that. In my experience casinos normally don't give anyone the benefit of the doubt and I think you were quite fortunate in the end.

Quote:

In Australia for every $1 you put into a pokie you ca only get 86-94 cents bank

There are plenty of games online with a far better payout rate than that.

I recommend that you check out our guide to casino bonuses for beginners. We explain the different types of bonuses and common pitfalls. If a casino limits the amount you can win with a deposit bonus (not a free chip like you claimed) then my advice, like newflorida above, is to never take one.

If you and your friend are both playing using the same internet connection, then I highly recommend that you play at different casinos or if you must play at the same one, contact their support and get approval in writing before you deposit any money.

Having said all that, I find the runaround that the casino gave you with the ID verification to be unacceptable. I have seen that sort of thing over and over from poorly run casinos. Lies about not receiving documents or the docs being the wrong size or unclear are a time-honoured delaying tactic. I have therefore knocked down our rating of this casino and Raging Bull.

2 members gave thanks for this useful post: Gail Andrews, lpangborn76

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uslpangborn76
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1 November 2016 - 4:53am
#12

I had to comment after I read so much valuable info from all of you! I played at Raging Bull for over 2 weeks day and night until I got my winnings to 2000.00 and all hell broke loose when i went to 24hr chat to discuss my withdrawl options. I have to give Raging Bull credit for handling this like they did. The woman helping me called my mobile phone immediately when she knew i was expecting 2,000.00 but only eligible for 100.00. I knew when the call came in it wasn't going to be good and my heart sank. That was of course all my fault for not checking with them much sooner and most importantly at the time of this event, I have not come across this awesome and informative website. Not only has it been a bible to me on the trust factor but the players who give their input like on this thread, just don't get better anywhere else. The first thing I did when I read about the Virtual Casino group like Planet 7, CoolCat, Royal Ace etc. etc was go to these guys who have a site called Rickross top picks for online casinos in the US. I told them they must be getting a commission for all the BS about how great these casinos are and then i posted the link to this site and made the following comment......" here is a link you might find helpful when you place bets with your own money because they obviously don't make a profit off other peoples losses like all of you guys do" I can't applaud all of you enough for the fantastic job your doing with tracking jackpots, researching casinos history and the list goes on and on!

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usMistee234
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4 November 2016 - 4:49am
#13

this isnt really a review but ipang I have read quite a few of your post tonight and you sound like me when I started a couple of months ago. I also used a code at raging bull and didnt realize all you could get was 100 and thought i had thousands lol. It was a pretty crappy feeling.

This site is great and very informative and im so glad to have found it. its crazy how lost I was about online gaming before I found this site. I too read other websites that promoted rogue casinos and were so obviously fake or being paid off. Looks like you are in the auto industry too. I was recommended by a dlr to start playing at coolcats. I happened to google them and found the complaints on here. Hopefully all new players do the same and dont make the same mistakes.

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uslpangborn76
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4 November 2016 - 5:22am
#14
Mistee234 wrote:

this isnt really a review but ipang I have read quite a few of your post tonight and you sound like me when I started a couple of months ago. I also used a code at raging bull and didnt realize all you could get was 100 and thought i had thousands lol. It was a pretty crappy feeling.

This site is great and very informative and im so glad to have found it. its crazy how lost I was about online gaming before I found this site. I too read other websites that promoted rogue casinos and were so obviously fake or being paid off. Looks like you are in the auto industry too. I was recommended by a dlr to start playing at coolcats. I happened to google them and found the complaints on here. Hopefully all new players do the same and dont make the same mistakes.

Yes Misstee, we are so much alike and I asked one of the guys who run this site if there was a way to request a friend when you see someone who can identify with the mental aspect of playing online. I checked your profile to see about the option of adding or requesting you as a friend......WELL to my discovery your experience at a walk in casino is also very much like mine!!! lololol bahahabahabababaabaaa Unreal, we have to chat and exchange our facebook names for SURE now!!!!!!! I didn't win a progressive but your the first person I can finally say I know of, that hit on one! Congrats to you by gosh!!!!! If you came to Michigan and stayed with me there are 3 casinos close to me and all of them are ten mins or less to drive if its on the freeway. Boy could we have some fun and I have brought luck to anyone who I go with!!!! Let me know if you want to exchange fb or instagram contact info and I'll give you mine. See you around here again soon, good luck and Win Win Win those big bucks girl!

1 member gave thanks for this useful post: CL-Ed

auGail Andrews
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6 November 2016 - 10:52pm
#15

Hi guys just a quick update.... I continued to use my grand fortune account made another deposit and collected the "free" bonuses that they gave me... I got $65 last week... Did the required turn over... Withdrew, contacted chat... No problem.. 5-7 days.
Easy right... WRONG, my withdrawal stayed as pending and chat cancelled on a technicality... Here is the chat transcript. DO NOT PLAY HERE! Unless you feeling like spending money with no hope of a return and "free" bonus winnings are either ignored for 2 months or cancelled due to technicalities!!!! Second casino this fortnight... The other casino cancelled $10,000 I knew I could only withdraw $100, but the technicality was a bet limit of $4 a spin... Are there any fair casinos, with actual free bonuses??? And how are these online casinos getting away with this...if it breaks the bonus rules why am I allowed to access these game features or bonus money in the first place... If That's not stacking the deck... Then I don't know what is... First a free bonus u have to deposit to withdraw on is NOT FREE AT ALL. Then when u do win. Cancelled because of technicalities. NO TRANSPARENCY! there is also no duty of care with online casinos with regards to problem gamblers and the people on chat are not techs or helpful... They are flat out SALES men and women. That is all. Offering free bonuses that I'm not entitled to so that I log in and then get on chat where they say I'm not eligible but have another great offer!!! Give me a break. They outlawed a gaming machines promotions book I use to use for doing the same thing.

Quote from the outlawed gaming promo bible..use free often and give out plenty of tickets... Tickets are free, but when a customer has a few tickets he thinks he has more chances to win will stay longer, bet more and spend more money...

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usfenghuang
NewbieNewbie
Location: US
Joined: 7 Nov 2016
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Rated this casino
20
7 November 2016 - 11:49pm
#16

I read about rogue casinos and decided to try this one. It's been close to four weeks since I requested a withdrawal. I still haven't received my winnings. I would not recommend this casino. I was given the complete run around the entire time and have not received a cent.

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
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8 November 2016 - 12:42am
#17
Gail Andrews wrote:

And how are these online casinos getting away with this...if it breaks the bonus rules why am I allowed to access these game features or bonus money in the first place...

This is spot on. I totally agree and have been saying it for years. Casinos place low bet limits on their bonuses to reduce the chance of someone spinning $25 at a time and making a huge win. Ok fair enough, if they want to do that they can, and many do these days. And technically it is your fault for not reading the four pages of tiny font size terms and conditions that apply when you accepted the bonus. But come on it is 2016 and it is a disgrace that these limits are not enforced by the software. It should be a simple piece of programming to stop you from betting more than the maximum once you have claimed a bonus.

Now the casinos will claim that they are not directly to blame for this, because as in this case their games and software are developed by other companies such as Realtime Gaming (RTG). But clearly very few of them are demanding that their software suppliers do this trivial piece of programming. So casinos like this and the multitude of others that do the same thing have to shoulder their share of the blame.

My #1 piece of advice is once again that if you don't like the conditions and limits imposed by bonuses, just don't claim them. You don't have to and if you don't you won't have 99% of the problems that people run into with online casinos.

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auCL-Ed
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7 March 2017 - 4:47am
#18

Just a note to advise anyone still playing at Grand Fortune to stop. As part of an investigation into a complaint against their sister casino Raging Bull, we discovered that the casinos had recently been sold and acquired by the group of scammers known as the Virtual Casino Group. These guys have been top of our blacklist for the best part of a decade now and there really isn't anything good I can say about them. If there is a way to delay, trick, or rip a player off from banking their winnings, they have done it. Grand Fortune is now added to our blacklist.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

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