Grand Eagle Casino is an online casino established in 2009 with games supplied by Betsoft, Rival Gaming, and Saucify. It is operated by Genesys Technology Group and is registered under the jurisdiction of Curaçao. Last updated: February 18, 2019.
Lately I have been taking a pretty good look at a group of casinos owned and operated by the Genesys Technology Group, including Mandarin Palace and Treasure Mile. Our latest test in the group is Grand Eagle Casino, which like its sister casinos is powered by Saucify. Is this casino as grand as its name implies, or is this eagle trying to fly with a broken wing? Read on to find out.
The case of gemneye73 which you can read about in the comments section below is particularly disturbing. Gemneye73 thought she had won a $46,000 progressive jackpot at this casino, only to find out that she could not keep the money because she had claimed multiple free chip bonuses in the past before depositing and playing. The casino has a right to enforce this rule as it forms part of its T&Cs. However the fact that the casino allows players to violate its terms by claiming multiple free bonuses in a row without stopping them, then allows them to deposit when they have no chance of winning anything, is outrageous. Furthermore at this point the money "won" by the player has been removed from the player funded progressive jackpot pool and not returned for others to win, as it should be. These are not the actions of a casino that values fairness and customer respect highly.
I have been pretty positive about our experiences with the Saucify user interface and gaming library in the past. I find that the gaming software provides exposure to some different games that many punters in particular regions such as America may not see too often. Thankfully, Grand Eagle retains the great interface that I have seen across other Saucify casinos. Games are easy to find, features of the games are easily identified in the game's graphic button, and categories are easily located and navigated.
Grand Eagle's library also stands out quite well from many of the casinos that I see that offer games of chance to restricted countries. Blackjack, poker, roulette, craps, and video poker are all found here as are slots, bingo, keno, and even scratch cards. The variety of games is large, and the games are beautifully animated and contain vibrant themes that kept me coming back for more. Games of note that really stuck out for me were Pina Nevada and Reef Encounter; however, there are many other great games to check out should you get the opportunity.
In more recent times Grand Eagle has added an assortment of games from a supplier called Betsoft. This is not a good thing. Betsoft is a company with what may be termed a "colourful" history, including stiffing a player who should have won a progressive jackpot on one of their games, and offering games with jackpots that cannot be won, among other shenanigans. Our usual warning to avoid all Betsoft games once again applies.
Banking at Grand Eagle Casino is not great. I have seen casinos with many types of ways for punters to deposit and withdraw funds, and I have seen casinos that offer as little as one option; Grand Eagle falls somewhere in the middle. The casino's website boasts deposits and withdrawals through MasterCard, but when I entered the casino I did not see this option. Visa was there, as was Neteller and Skrill, but I really wish there were more options for players like we see at other casinos.
Withdrawals can be submitted at any time and, as with all casinos in this group, the payouts are held pending for 48 hours then processed and paid on Mondays and Thursdays only. I noted that the withdrawal limit at Grand Eagle is a fairly tight $1500 per week, which means that you could be waiting quite a while if you manage to score a big win.
Customer support was strong, which is something I have come to expect from casinos in the Genesys Group. Support personnel are available through phone, email, or instant messaging. I asked some questions via IM and found the response time to be timely, the rep to be friendly, and my question to be resolved to the best of the casino's extent.
Grand Eagle is on point when it comes to security, with all gameplay and communication secured by SSL encryption. Fairness is however a totally different story. There is no RTP information available for any of their games, and no real evidence that the Saucify games they offer are tested by any independent third party. As mentioned above, we know for a fact that some of Betsoft's games have been demonstrably unfair in the past.
In terms of responsible gambling, this casino is doing the bare minimum. They have a page about installing software to block underage gambling, and they also claim that you can set limits or self exclude from your account. You will have to request this from customer support though as there are no user accessible controls like we see at casinos in regulated jurisdictions.
Grand Eagle is a mediocre casino that gets by mainly because it accepts players from the United States. It pales in comparison to top tier European casinos, particularly in terms of game selection, payment speed, and withdrawal limitations. Couple that with the use of T&Cs fine print to both invalidate wins and allow players to deposit with no chance of winning anything, and you have a recipe for a casino that we cannot recommend to anybody.