GoWild Casino is an online casino established in 2008 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by GoWild Malta Limited and is registered under the jurisdiction of Malta. Last Updated: September 24, 2020.
GoWild Casino is an online casino that has had a number of ups and downs over the past decade. The site went live in 2008 and operated as a Microgaming exclusive casino for the major part of its life. In more recent times it has changed into a standard, modern, multi-provider casino with a large library of games as well as big jackpots and regular promotions.
This transition away from a strictly Microgaming product to one that features hundreds of different games sees GoWild offer games from a wide variety of source. In addition to Microgaming, you can find games from Net Entertainment, Play'n Go, iSoftBet, Endorphina, Habanero Systems, Wazdan, and Amatic, among many others. The site is easy to navigate, and a search function in place makes it easy to find specific games if you're looking for them.
There are a lot of slot machines on offer, with more than 700 in the library as of the publication of this review. This includes big-name licensed slots as well as unique properties. There are also large progressive jackpots on offer, including the Mega Moolah prize, which pays out millions of Euros on a regular basis.
Table games and video poker machines are also available for play, and there's a large array of variants and other minor tweaks available which bump up the numbers in the library. You can also play live dealer versions of Roulette, Blackjack, and Baccarat, with the games provided by specialist studio suppliers Evolution Gaming and Authentic Gaming.
Included amongst the long list of providers are two that we once again must warn you to avoid, namely Betsoft and Pragmatic Play. You can click the links to each provider in the preceding paragraph for more information but suffice to say that due to a long history of questionable conduct and player cheating "bugs" we do not trust that games developed by either provider operate fairly at all times.
GoWild claims to offer 24/7 customer support, which can be contacted via live chat within the casino software or website, as well as email and phone via callback. During my testing I was disappointed to find that the support speed was lacking, with staff taking several minutes to answer my live chat request. I figured I might just have caught them at a busy time so to be fair I would give them a second try, but on this occasion they did not answer at all. I ended up submitting an enquiry by email which did get a response within the next day, but it hardly filled me with confidence that the support is in fact available 24/7.
There are a wide range of options available for moving money in and out of the casino, including credit cards, e-wallets, direct bank transfers and vouchers. Over the years of operation the withdrawal speed at this casino has unfortunately slowed down. While at one time they claimed to have the "fastest cashouts on web" and processed withdrawals within hours, those days are long gone at this casino. At this point in time every withdrawal is held pending in a reversible state for up to 48 hours before being paid. Another caveat we must mention for the high rollers among you is the withdrawal limit of €10,000 per week (progressive jackpot wins excluded).
While conducting our standard checks of the terms and conditions at this casino I noticed a quite alarming "promotional abuse" section that covers a wide range of activities that will potentially result in your forfeiting your winnings. Aside from the standard warnings against duplicate or fraudulent accounts, there are a number of rules relating to bet sizes that you need to make sure that you don't violate. For example here are some of the choice ones:
- Decreasing your bet amount by 60% or more after a win for the purpose of clearing Playthrough Requirements (wagering requirements) while a bonus/promotion is still active
- Switching from a game with a low wagering contribution (e.g. 25% or less) to one with a higher wagering contribution (e.g. 70% or more) after a win, for the sole purpose of clearing the Playthrough Requirements (wagering requirements) (Including, but not limited to, betting on roulette in order to generate winnings and then switching to slots in order to clear Playthrough Requirements (wagering requirements)
- Placing a bet equal to or in excess of 20% or more than €8 of the claimed Bonus amount
- Placing even money bets on Baccarat, Blackjack and Roulette
- Constantly using the double-up feature to increase winnings
Some of those terms are so vague as to be almost useless. What exactly does "constantly using the double-up feature" mean? What is the limit and where will the casino draw the line? If you place a €1 bet on blackjack are they going to invalidate your whole bonus and winnings? Putting those clangers aside, the biggest problem with these rules is that none of them are enforced by the software. You could, for example, freely place any sized bet on whatever game you want without warning, accidentally breaking one of those bet size restriction rules. And if you do that the casino can and will say too bad, we're not paying you. I know the casino is trying to protect themselves from smart advantage players, but these rules are throwing the baby out with the bath water. In this day and age their implementation is not good enough.
Your interaction with this casino is secured at all times by standard SSL encryption technology. This ensures that no eavesdropper can intercept and read your gameplay, personal, or financial information while in transit across the internet.
This casino's operator has flirted with serious licensing over the years, first leaving the UK market when it became regulated, then later obtaining a UKGC license, only to later hand it back in and leave the market. At present the casino is licensed by the Malta Gaming Authority which we regard a second tier jurisdiction here at Casino Listings. It is no longer accredited by eCOGRA, nor does it publish the monthly payout audits that it used to back in its Microgaming only days.
Responsible gambling is addressed at this casino, but compared to modern casinos in first class licensing jurisdictions their implementation is lacking. Instead of allowing you to control these things your self via your account settings, they ask you to contact support in order to set deposit or gameplay limits, or to request self exclusion. Personally I think that the more barriers there are in front of someone setting limits, the less they are going to do so. Self administered controls are therefore a must these days, and GoWild needs to step up to the plate to deliver them.
GoWild has lost a lot of the shine it once had a few years ago. The shift to a multi-supplier casino is welcome but there are a number of areas in which this casino has simply been left behind in. There is a huge selection of games and a bunch of promotions to take advantage of, however the 48 hour pending period for all withdrawals sours things somewhat. I also have a particular problem with the vaguely worded bonus abuse policies that are not enforced by the software itself.